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4.5 out of 5

"The grounds and pool were very good but the rooms had very minimal furniture. The room area was large but had very little furniture. The kitchenette w ... " More

By a verified traveller on Mon 17 Jan 2022

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Hotel Description

A luxury stay in Cairns awaits you at The Reef House Palm Cove. You'll be 0.1 km (0.1 mi) from Palm Cove Beach and 12.3 km (7.6 mi) from Skyrail Rainforest Cableway. Highlights at this beachfront hotel include 2 outdoor swimming pools, a full-service spa, and a restaurant.

TVs with cable channels are featured in all 67 individually furnished rooms, and you can enjoy free WiFi, furnished balconies or patios, and DVD players. Refrigerators and room service make in-room dining convenient. You'll find nice touches like bathrobes, slippers, and designer toiletries to enhance your stay. Additionally, free newspapers, free bottled water, and ceiling fans are available.

A day of pampering at Reef House Spa can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and mani/pedis. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the onsite spa tub and pool loungers. Plus you'll find free WiFi in public areas, a free manager's reception, and a snack bar/deli. Each morning full breakfast is served between 7:00 AM and 9:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 5-star Palm Cove hotel include Great Barrier Reef and Hartley's Crocodile Adventures.

Suite, 1 King Bed, Jetted Tub (Verandah, Private Balcony)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (Verandah, Pool & Garden Views)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms (Tropical Garden Patio)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms, Jetted Tub, Ocean View (Reef, Balcony)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Studio, Jetted Tub (Brigadier, swing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Reef House Palm Cove ratings based on 444 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Reef House Palm Cove

Everyone (134) Couples (291) Family (19)
3 out of 5
The grounds and pool were very good but the rooms had very minimal furniture. The room area was large but had very little furniture. The kitchenette was a small bar fridge, sink and microwave and it was located outside the room on the verandah. Not a very clean environment for prepping food.

Posted by on 17 Jan. 2022

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5 out of 5

Posted by on 15 Aug. 2021

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3 out of 5
The property is aging and desperately in need of some work. Staff are friendly.

Posted by on 13 Jul. 2020

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Comment from Hotel Management

31 Jul. 2020 by Wayne Harris

Dear Anonymous guest, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We appreciate your feedback and what you to know we are always doing our best to improve and maintain our beach side residence. While we may be an older style property our service and atmosphere is second to none and we will help is anyway we can. Thank you again and we wish you a great weekend.

5 out of 5

Posted by on 14 May 2020

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Comment from Hotel Management

1 Jun. 2020 by Wayne Harris

Dear Guest, Thanks very much for staying with us and giving us such a great score, we really appreciate it ! We are so glad you had a great time with us. Tropical Regards Wayne Harris

4 out of 5
Good location and facilities. Pool areas were clean and staff knowledgeable.

Posted by on 20 Mar. 2020

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Comment from Hotel Management

21 Mar. 2020 by Wayne Harris

Dear Guest, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We are so pleased to know how much you both enjoyed your stay ! Wishing you all the very best and we hope to see you again one day in the future. Tropical Regards Wayne Harris General Manager

5 out of 5

Posted by on 14 Mar. 2020

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Comment from Hotel Management

21 Mar. 2020 by Wayne Harris

Dear Anonymous guest, Thank you very much for staying with us and taking the time to write your review. We are so pleased to know how much you enjoyed your stay. Thank you again, Wayne Harris General Manager

5 out of 5
Gorgeous colonial style property with heaps of complementary extras. Sorbet by the pool every afternoon, cocktails and canapés at The Brigadiers Bar every evening, bikes, fishing equipment, games/library room, bottle of wine in room fridge, and more. Staff are amazing and ever ready to help. Shout out to Bernard, one of the reasons we returned here. Five star all the way!!!

Posted by , from Melbourne, Victoria. on 7 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Wayne Harris

Dear Marian, Thanks so much for staying with us at the Reef House. We are so glad that you enjoyed your stay. ! I'll make sure Bernard is aware about how much you enjoyed his service. Please have a great week and thank you once again. Wayne and Bernard

5 out of 5
The property is the ultimate luxury escape. The facilities and service are perfect and their attention to every detail is on point

Posted by , from Melbourne on 21 Feb. 2020

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Comment from Hotel Management

7 Mar. 2020 by Wayne Harris

Dear dylan, Thanks so much for staying with us at the Reef House, we really appreciate ! Please have a great weekend and thank you once again Tropical Regards Wayne Harris

5 out of 5
Enjoyable stay, great location, if anything could be due maybe for renovation but would not deter me for booking again soon.

Posted by , from Gold Coast on 17 Feb. 2020

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Comment from Hotel Management

7 Mar. 2020 by Wayne H

Dear Piers, Thank you so much for staying with us at the Reef House. We just wanted you to know that we are so pleased to know that you had and enjoyable break with us. We have noted your feedback for our future renovation plans. Wishing you all the best and thank you once again. Tropical Regards Wayne Harris General Manager

5 out of 5
Soo much character, staff incredible. We had a wonderful stay.

Posted by on 3 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Wayne H

Dear Anonymous guest, Thank you very much for staying with us at the Reef House in Palm Cove. We just wanted you to know that we really appreciate your decision to stay with us on your recent visit to Tropical North Queensland. Please enjoy your week and thank you again. Wayne Harris General Manager

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

The Reef House Palm Cove offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and complimentary bicycles. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A free manager's reception is offered daily. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Spa services, a library, and a terrace are also featured at the luxury The Reef House Palm Cove. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This Colonial Cairns hotel is smoke free.

  • 67 guestrooms or units
  • 3 levels
  • 3 buildings
  • Manager's reception (free)
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Free self parking , Free parking nearby

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Reef House Palm Cove offers 67 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished. Televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries. This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • DVD player
  • Refrigerator
  • Electric kettle
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

The Reef House Palm Cove has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8:30 AM - 10:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The Reef House Palm Cove offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 8:30 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 12 are not allowed at this adults-only property. All guests 12 and older are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Parking height restrictions apply
  • Minimum guest age is 12
  • Caters to adults only
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 32 and AUD 38 per person (approximately)
  • Airport shuttle fee: AUD 25 per person (one-way)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.15 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reef House Hotel
  • Reef House Hotel Palm Cove MGallery Collection
  • Reef House Palm Cove MGallery Collection
  • Reef House Palm Cove MGallery Collection Hotel
  • Reef House MGallery Collection Hotel
  • Reef House MGallery Collection
  • Reef House Hotel Palm Cove
  • The Sebel Reef Hotel
  • Sebel Reef Hotel
  • Reef House Palm Cove MGallery Sofitel
  • Reef House MGallery Sofitel

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 12 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.