4.5 out of 5

"First room offered was close to open air restaurant, looking directly into it, so no privacy and very noisy. Second room was the only one left and a ... " More

By a verified traveller on Tue 31 Jul 2018

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Hotel Description

A luxury stay in Palm Cove awaits you at The Reef House Palm Cove MGallery by Sofitel. You'll be steps from Palm Cove Beach and 2.1 km (1.3 mi) from Clifton Beach. Highlights at this beachfront hotel include 2 outdoor swimming pools, a full-service spa and a restaurant.

You can enjoy TVs with cable channels, and all 67 rooms feature free WiFi, furnished balconies or patios and DVD players. In-room dining is easy with amenities like fridges and room service. You'll find nice touches like bathrobes, slippers and designer toiletries to enhance your stay. Additionally, free newspapers, free bottled water and ceiling fans are available.

A relaxing day at Reef House Day Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and mani/pedis. At the hotel's own bar/lounge, you can stop for a drink. Spend the day at the beach and enjoy the on-site spa tub and pool loungers. Additionally, you'll find free WiFi in public areas, a free manager's reception and free use of bicycles. Continental breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 15-minute drive of this 5-star Palm Cove hotel include Skyrail Rainforest Cableway and Great Barrier Reef.

Brigadier King Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$380 per night

Verandah King Spa Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Verandah King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Reef House Palm Cove MGallery by Sofitel ratings based on 444 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Reef House Palm Cove MGallery by Sofitel

Everyone (128) Couples (294) Family (22)
5 out of 5
A small boutique style resort. Very quiet and relaxing despite being on the main street. Excellent location.

Posted by on 15 Jul. 2019

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2 out of 5
No communication ,example showing us around the property. The bedroom door lock was broken. There was also bad staff serving us,that made us wait for breakfast. My room was definelty not 5 star.

Posted by on 1 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by Wayne H

Dear Guest, Thank you for staying with us at the Reef House in Palm Cove. We wish you had a better experience, I am sorry to read your review. Perhaps you are available to call the hotel and tell me about your stay. As the manager I am keen to learn more and prevent this from happening again. Thank you very much Wayne Harris General Manager

5 out of 5
We LOVED The Reef House. The rooms and facilities aren't super modern - but they're comfortable, well thought out & completely perfect for a tropical holiday. The staff are attentive, friendly & happy. What we loved the most was the unexpected little things that the reef house offers, the Brigadier Bar and the excellent conversations with Norm, The relaxed setting with chess boards, shared library of books and movies, afternoon sorbet around the pool, the fishing rods & push bikes - all there for our use. The continental breakfast was a delight & the restaurant served the best food we've had in a long, long time. We loved reading the history of the place as well! We felt that Palm Cove as a whole was an ideal place for couples. Take your kids to the GC - but take yourselves to Palm Cove, and in particular - The Reef House. We will absolutely return.

Posted by on 22 Apr. 2019

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Comment from Hotel Management

17 May 2019 by Wayne H

Dear Joby, Thank you very much for staying with us at the Reef House. We just wanted you to know that we are so pleased to hear that you enjoyed your holiday so much. Please take care and we hope to see you again soon. Tropical Regards Wayne Harris General Manager

5 out of 5
We had only one disappointment. That we had only 3 days to luxuriate in this gorgeous hotel. Fabulous. We’ll be back!!

Posted by on 7 Jan. 2019

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Comment from Hotel Management

12 Jan. 2019 by Wayne H

Dear Monika, Thank you very much for staying with us at the Reef House. We hope you have the opportunity to return as well, we would love to have you back !

5 out of 5
Wonderful location and A lovely place to stay and relax.

Posted by , from Sydney on 22 Nov. 2018

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Comment from Hotel Management

1 Dec. 2018 by Wayne H

Thank you very much Diana, We are very happy to know that you have an enjoyable stay with us. Please have a great week end and we hope to see you back again one day in the future

4 out of 5
The hotel was amazing. The staff were lovely. My only gripe was that the food was so expensive.... and we would have love a buffet breakfast that included bacon & eggs. Other than that... it was beautiful :)

Posted by on 15 Oct. 2018

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Comment from Hotel Management

20 Oct. 2018 by Wayne H

Dear Guest, Thank you very much for staying with us and posting your review. We really appreciate your feedback ! We are in the process of planning some great changes in our breakfast buffet, I am sure they won't be too far away. Thank you again and please have a great weekend,

4 out of 5

A lovely resort badly in need of a refurb.

Pros: Very tropical look and feel - a real pleaser in that respect. Directly opposite a beautiful beach.
Cons: A big clean up/ tidy up of buildings and gardens. Improve the quality and laundering of bed linen. Cost of desserts could be more competitive.
Location: Perfect beach location with lots of eateries and a few shops close by.
First room offered was close to open air restaurant, looking directly into it, so no privacy and very noisy. Second room was the only one left and a considerable upgrade - thank you for your understanding. We enjoyed looking out over the trees and garden. Bed linen was soft and wrinkled, not a good look. It just didn't have that freshly laundered look. Not the best continental breakfast we've seen. We didn't eat dinner there as prices weren't competitive. Check in staff member wasn't presented well and was gruff.

Posted by , from Vic. on 31 Jul. 2018

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Comment from Hotel Management

4 Aug. 2018 by Wayne H

Dear Linda, Thank you so much for staying with us and posting your review. We just wanted you to know that we appreciate your feedback and will take your suggestions on board to help us improve. I am very sorry for the impression upon check in, I will take the time to address this area as well. Thank you again Linda, Please have a great weekend.

5 out of 5
Great resort. Very helpful staff. Clean comfortable room. Good location to restaurants etc

Posted by , from Gold Coast on 21 Jul. 2018

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Comment from Hotel Management

4 Aug. 2018 by Wayne H

Dear guest, Thank you so much for staying with us and posting your review. We are so pleased to know you decided to stay with us.

5 out of 5

Relaxing and Quiet Hotel

Very relaxing hotel in a beautiful location with great views while having breakfast. Staff were wonderful. We loved our drinks and platter on arrival especially after we were delayed in our arrival (flight). Walking distance to cafes, restaurants and beach. We will definitely be coming back.

Posted by on 14 Jul. 2018

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Comment from Hotel Management

4 Aug. 2018 by Wayne H

Thank you kindly for your comments. We really appreciate your kind words and feedback. Little touches like the arrival platter was the least would could do for you under the circumstances. Take care and thank you again,

4 out of 5

Yes close to beach, but a bit dated

Pros: Its outlook is great, and the availability of bikes was a bonus.
Cons: Refurbishment is overdue
Location: Location is central and out look great. Close to walkways, beach, restaurants and shopping, with bikes available for exploration.
The Reef House has friendly service, and is central and clean but a bit dated for what we expected. There are much varied price ranges with accommodation in the Palm Cove area, and I found it very hard to choose something unique and exclusive, by searching the websites. We are in our late 60's and tackling stairs can be inconvenient, and the pool side areas were quite small and difficult to obtain unless there very early.

Posted by , from Perth WA on 9 Jul. 2018

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Comment from Hotel Management

4 Aug. 2018 by Wayne H

Dear Gerri, Thank you very much for staying with us and telling us about your stay. We will have a close look at the areas you have highlighted in your review and see if we can make some very good changes. We do pride ourselves on being a small Colonial Style beach house, with great ambiance and tranquility.

About the The Reef House Palm Cove MGallery by Sofitel

Location 99 Williams Esplanade, Palm Cove, QLD 4879

Property Features

The Reef House Palm Cove MGallery by Sofitel offers its guests a full-service spa, 2 the outdoor swimming pools, a spa tub, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. A library, tour or ticket assistance, and a garden are also featured at the luxury The Reef House Palm Cove MGallery by Sofitel. A round-trip airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star Palm Cove hotel is smoke free.

  • 67 guestrooms or units
  • 3 levels
  • 3 buildings
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (25.9 km / 16.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Reef House Palm Cove MGallery by Sofitel offers 67 forms of air-conditioned accommodation which are accessible via exterior corridors, and features DVD players and a safe. Rooms open to furnished balconies or patios. Televisions come with cable channels. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • Private balcony or patio (furnished)
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • DVD player
  • Fridge
  • Electric kettle
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

The Reef House Palm Cove MGallery by Sofitel has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 22.00 and AUD 35.00 per person (approximately)
  • Airport shuttle fee: AUD 24 per person (one way)
  • Airport shuttle fee per child: AUD 12.00 (one way)
  • Rollaway bed fee: AUD 40.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reef House Palm Cove MGallery Collection Hotel
  • Reef House MGallery Collection Hotel
  • Reef House Palm Cove MGallery Collection
  • Reef House MGallery Collection
  • Reef House Hotel Palm Cove
  • Reef House Palm Cove MGallery Sofitel Hotel
  • Reef House MGallery Sofitel Hotel
  • Reef House Palm Cove MGallery Sofitel
  • Reef House MGallery Sofitel

You should know

  • The Reef House Palm Cove MGallery by Sofitel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.