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4.5 out of 5

"The property is aging and desperately in need of some work. Staff are friendly. " More

By a verified traveller on Mon 13 Jul 2020

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Hotel Description

A luxury stay in Cairns awaits you at The Reef House Palm Cove MGallery. You'll be 0.1 km (0.1 mi) from Palm Cove Beach and 12.3 km (7.6 mi) from Skyrail Rainforest Cableway. Highlights at this beachfront hotel include 2 outdoor swimming pools, a full-service spa, and a restaurant.

TVs with cable channels are featured in all 67 individually furnished rooms, and you can enjoy free WiFi, furnished balconies or patios, and DVD players. Refrigerators and room service make in-room dining convenient. You'll find nice touches like bathrobes, slippers, and designer toiletries to enhance your stay. Additionally, free newspapers, free bottled water, and ceiling fans are available.

A day of pampering at Reef House Day Spa can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and mani/pedis. At the hotel's own bar/lounge, you can stop for a drink. Spend the day at the beach and enjoy the onsite spa tub and pool loungers. Plus you'll find free WiFi in public areas, a free manager's reception, and free use of bicycles. Each morning continental breakfast is served between 7:00 AM and 9:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 5-star Palm Cove hotel include Great Barrier Reef and Tjapukai Aboriginal Cultural Park.

Suite, 1 Bedroom (Verandah)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 8 Max

Room, 1 King Bed (Verandah)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Studio, 1 King Bed (Brigadier)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms, Ocean View

Bed Count 2 King Beds Maximum Occupancy 4 Max

The Reef House Palm Cove MGallery ratings based on 461 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Reef House Palm Cove MGallery

Everyone (136) Couples (303) Family (22)
3 out of 5
The property is aging and desperately in need of some work. Staff are friendly.

Posted by on 13 Jul. 2020

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Comment from Hotel Management

31 Jul. 2020 by Wayne Harris

Dear Anonymous guest, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We appreciate your feedback and what you to know we are always doing our best to improve and maintain our beach side residence. While we may be an older style property our service and atmosphere is second to none and we will help is anyway we can. Thank you again and we wish you a great weekend.

5 out of 5

Posted by on 14 May 2020

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Comment from Hotel Management

1 Jun. 2020 by Wayne Harris

Dear Guest, Thanks very much for staying with us and giving us such a great score, we really appreciate it ! We are so glad you had a great time with us. Tropical Regards Wayne Harris

4 out of 5
Good location and facilities. Pool areas were clean and staff knowledgeable.

Posted by on 20 Mar. 2020

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Comment from Hotel Management

21 Mar. 2020 by Wayne Harris

Dear Guest, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We are so pleased to know how much you both enjoyed your stay ! Wishing you all the very best and we hope to see you again one day in the future. Tropical Regards Wayne Harris General Manager

5 out of 5

Posted by on 14 Mar. 2020

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Comment from Hotel Management

21 Mar. 2020 by Wayne Harris

Dear Anonymous guest, Thank you very much for staying with us and taking the time to write your review. We are so pleased to know how much you enjoyed your stay. Thank you again, Wayne Harris General Manager

5 out of 5
Gorgeous colonial style property with heaps of complementary extras. Sorbet by the pool every afternoon, cocktails and canapés at The Brigadiers Bar every evening, bikes, fishing equipment, games/library room, bottle of wine in room fridge, and more. Staff are amazing and ever ready to help. Shout out to Bernard, one of the reasons we returned here. Five star all the way!!!

Posted by , from Melbourne, Victoria. on 7 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Wayne Harris

Dear Marian, Thanks so much for staying with us at the Reef House. We are so glad that you enjoyed your stay. ! I'll make sure Bernard is aware about how much you enjoyed his service. Please have a great week and thank you once again. Wayne and Bernard

5 out of 5
The property is the ultimate luxury escape. The facilities and service are perfect and their attention to every detail is on point

Posted by , from Melbourne on 21 Feb. 2020

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Comment from Hotel Management

7 Mar. 2020 by Wayne Harris

Dear dylan, Thanks so much for staying with us at the Reef House, we really appreciate ! Please have a great weekend and thank you once again Tropical Regards Wayne Harris

5 out of 5
Enjoyable stay, great location, if anything could be due maybe for renovation but would not deter me for booking again soon.

Posted by , from Gold Coast on 17 Feb. 2020

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Comment from Hotel Management

7 Mar. 2020 by Wayne H

Dear Piers, Thank you so much for staying with us at the Reef House. We just wanted you to know that we are so pleased to know that you had and enjoyable break with us. We have noted your feedback for our future renovation plans. Wishing you all the best and thank you once again. Tropical Regards Wayne Harris General Manager

5 out of 5
Soo much character, staff incredible. We had a wonderful stay.

Posted by on 3 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Wayne H

Dear Anonymous guest, Thank you very much for staying with us at the Reef House in Palm Cove. We just wanted you to know that we really appreciate your decision to stay with us on your recent visit to Tropical North Queensland. Please enjoy your week and thank you again. Wayne Harris General Manager

5 out of 5

Posted by on 7 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Wayne H

Dear Anonymous guest, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We really appreciate the 5/5 rating, glad to know that you have an enjoyable break with us ! Tropical Regards Wayne Harris General Manager

5 out of 5
Complimentary services/ activities such as mixology, punch, canapés, library, DVDs, bikes, fishing rods etc were a fantastic touch!

Posted by on 5 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Wayne H

Dear Jessica, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We are so pleased to learn that you had an amazing stay with us on your recent visit to Tropical North Queensland. A stay at the Reef House offers so many complimentary inclusions, it is great to know that you had the opportunity to enjoy so many. Thank you again, please enjoy your weekend, Tropical Regards, Wayne Harris General Manager

About the The Reef House Palm Cove MGallery

Location 99 Williams Esplanade, Palm Cove, QLD 4879

Property Features

The Reef House Palm Cove MGallery offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. Business amenities include a business center and a meeting room. A library, a terrace, and tour/ticket assistance are also featured at the luxury The Reef House Palm Cove MGallery. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This Colonial Cairns hotel is smoke free.

  • 67 guestrooms or units
  • 3 levels
  • 3 buildings
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Cairns Intl. Airport (CNS) (25.9 km / 16.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Reef House Palm Cove MGallery offers 67 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished. Televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries. This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • DVD player
  • Refrigerator
  • Electric kettle
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

The Reef House Palm Cove MGallery has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:30 AM - 4:00 PM. Guests will receive key retrieval information.

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 8:30 AM - 4:00 PM.
Front desk staff will greet guests on arrival.

Airport transportation is offered at scheduled time 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 22.00 and AUD 35.00 per person (approximately)
  • Airport shuttle fee: AUD 25 per person (one-way)
  • Airport shuttle fee per child: AUD 25 (one-way)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.15 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reef House Hotel
  • Reef House Hotel Palm Cove MGallery Collection
  • Reef House Palm Cove MGallery Collection
  • Reef House Palm Cove MGallery Collection Hotel
  • Reef House MGallery Collection Hotel
  • Reef House MGallery Collection
  • Reef House Hotel Palm Cove
  • The Sebel Reef Hotel
  • Sebel Reef Hotel
  • Reef House Palm Cove MGallery Sofitel
  • Reef House MGallery Sofitel
  • The Reef House Palm Cove MGallery Hotel
  • The Reef House Palm Cove MGallery Palm Cove
  • The Reef House Palm Cove MGallery by Sofitel
  • The Reef House Palm Cove MGallery Hotel Palm Cove

You should know

  • The Reef House Palm Cove MGallery offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.