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4.1 out of 5

"Aircon needs attention, not every apartment is fully airconditioned, false advertising. Some rooms they don’t even work. Had to shuffle rooms several ... " More

By a verified traveller on Fri 14 Feb 2020

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Hotel Description

The Astor Apartments places you in the center of Brisbane, within just a 15-minute stroll of Queen Street Mall and Eagle Street Pier. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washing machines.

You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, a furnished balcony, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, a phone, and an iron/ironing board are also available. Weekly housekeeping is available.

Enjoy the spa tub, sauna, and pool loungers. Other amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of a free area shuttle.

Places within a 15-minute walk of this 4-star Spring Hill property include Roma Street Parkland and Chinatown Mall.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$186* Per night/room 16 Aug. - 17 Aug.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Economy Room, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

The Astor Apartments ratings based on 225 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Astor Apartments

Everyone (149) Couples (21) Family (56)
3 out of 5
Aircon needs attention, not every apartment is fully airconditioned, false advertising. Some rooms they don’t even work. Had to shuffle rooms several times to find one that did have fully working aircon in all rooms. Rooms need refreshing, aged and well travelled. Behind furniture and underneath hadn’t been cleaned for awhile. Some rooms smells heavy of cigarette smell. Management were very accommodating and great customer service. Honestly wouldn’t stay there again due to lack of consistency for the price, have stayed elsewhere for less and cleaner with aircon.

Posted by , from Spring Hill on 14 Feb. 2020

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4 out of 5
Spacious very comfortable apartments. A bit dated and lacking in some amenities (tissues, spare toilet paper)

Posted by on 13 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by The Astor Apartments

Thanks for staying with us. Since we are self-contained apartments we just supply a starter pack on checking in. We hope to see you soon. Kind Regards, Karen.

4 out of 5
Our roon was very basic and the bathroom was tired, with tiles falling off. The shower over bath had bad pressure. The tiles around the shower also needed a good clean. Comfortable bed and the facilities in the kitchen were very good. Property manager's communication was great. Property in a great location.

Posted by on 10 Jan. 2020

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Comment from Hotel Management

11 Jan. 2020 by Denise

Thank you for taking the time to review your stay, we will attend to the items mentioned and I do apologise. We look forward to welcoming your back to The Astor Apartments next time you are in Brisbane. Kind Regards Denise

4 out of 5

Posted by on 25 Dec. 2019

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Comment from Hotel Management

2 Jan. 2020 by Hotel Management

Thank you for staying with us at The Astor Apartments.

4 out of 5
Good apartment for price and location. Could use a carpet and paint freshen up. Bathrooms and kitchen were great. Comfy bed.

Posted by on 16 Nov. 2019

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Comment from Hotel Management

16 Nov. 2019 by Denise

Thank you for taking the time to review your stay at The Astor Apartments, glad you enjoyed your stay and I will note your comments to the owner. Kind Regards

5 out of 5
Great unit and good position and friendly staff.Good and will go back

Posted by on 19 Oct. 2019

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Comment from Hotel Management

19 Oct. 2019 by Denise

Thank you so much we are pleased that you enjoyed your stay and look forward to welcoming you back on your next visit to Brisbane.

4 out of 5
Clean and tidy, lovely service and well priced. Good location as not to far from hospital and mall

Posted by on 12 Sep. 2019

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Comment from Hotel Management

13 Sep. 2019 by Denise McNeil

Thank you for taking the time to review The Astor Apartments. We are pleased you enjoyed your stay and we look forward to welcoming you back in the future.

5 out of 5
I liked the view from the windows, the large fridge, the washing machine, the kitchen cooktop, towels, bed, ironing board and iron, TV picture. The shower being in the bath was adequate.

Posted by on 29 Aug. 2019

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Comment from Hotel Management

13 Sep. 2019 by Denise McNeil

Thank you for a great review, it sounds like you had a lovely stay and enjoyed all the amenities in your apartment. We look forward to your return next time you are in Brisbane.

4 out of 5
Denise was very helpful. Apartment spacious and generally clean. Needed a few more items in kitchen.

Posted by on 25 Aug. 2019

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Comment from Hotel Management

25 Aug. 2019 by Denise

Thank you for taking the time to review your stay, I am pleased that I could be of service to you, I do apologize if there were items that you required in the kitchen please next time ask at reception and I am sure I will be able to help. Kind Regards Denise.

5 out of 5
Had a problem with the sensor key, which was sorted straight away. The unit was very tidy and roomy. Close to Queen street Mall

Posted by on 18 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Denise

Thank you so much for reviewing The Astor Apartments, we are always available to our guests, so pleased that you enjoyed our great location, we do hope that you will return to The Astor Apartments on your next visit to Brisbane

Property Features

The Astor Apartments offers its guests an outdoor pool, a spa tub, and a sauna. A computer station is on site and WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly The Astor Apartments. Limited free parking is available on a first-come, first-served basis. This 4-star Brisbane apartment is smoke free.

  • 1 building
  • 50 guestrooms or units
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Computer for guest use
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Free area shuttle
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Brisbane, QLD Airport (BNE) (16.2 km / 10.1 mi)
  • Train station: Brisbane Central Station (0.7 km / 0.5 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

The Astor Apartments offers 50 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to furnished balconies. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers. This Brisbane apartment provides complimentary wireless Internet access. LCD televisions come with cable channels. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer
  • Private balcony (furnished)
  • LCD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Housekeeping (weekly)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 11:00 AM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 11:00 AM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cribs (infant beds) are available for AUD 15.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Parking height restrictions apply
  • Commonly touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property is not currently implementing any guest safety measures
  • Property uses a professional cleaning service
  • No gap period between guests' stays
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15.0 per day
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Astor Apartments Spring Hill
  • Astor Serviced Apartments Apartment Spring Hill
  • Astor Serviced Apartments Spring Hill
  • Astor Serviced Apartments
  • Astor Serviced Apartments
  • The Astor Apartments Apartment
  • The Astor Apartments Spring Hill
  • The Astor Apartments Apartment Spring Hill

You should know

  • Free in-room WiFi has a 8-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.