"Very happy with the overall stay at the Bianco off Queen. Staff are helpful and I would stay there again. Clean, comfortable beds and ideal location. " More

By a verified traveller on Thu 30 Aug 2018

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Hotel Description

A luxury stay in Auckland awaits you at Bianco off Queen. Within steps you'll find Queen Street Shopping District and Auckland Town Hall within a 10-minute stroll. Highlights at this property include in-room washers/dryers and free WiFi.

You can enjoy a flat-screen TV with digital channels, and each apartment features a coffee/tea maker, a safe and a hairdryer. A fridge and a microwave make in-room dining convenient. A phone, an iron/ironing board and free toiletries are also available. Housekeeping is available on request.

This apartment offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Additionally, you'll find laundry facilities, multilingual staff and luggage storage. There's also self parking, along with the convenience of car rentals on site.

Attractions within a 10-minute walk of this 4.5-star Newton property include The Civic and Aotea Centre.

Studio Budget

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$79* Per night/room 6 Oct. - 7 Oct.

Two Bedroom Standard Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Superior Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Superior Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Budget Apartment - One King & One Single Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Budget Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Bianco off Queen ratings based on 983 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Bianco off Queen

Everyone (679) Couples (115) Business (5) Students (8) Family (166) Other (1)
3 out of 5
Communication was abit difficult.We booked for 4 adults but when we got there there was only 3 beds.Apparently it was my fault that i had booked a 3 bedroom room even tho i had asked for 4 beds.Dont know what the others are like but our room could do with a few dollars spent on it.

Posted by on 26 Aug. 2019

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Comment from Hotel Management

4 Sep. 2019 by James Cowan, General Manager

Greetings, can you please advise your booking number as I wish to follow up on your issue. Please message me back through expedia

4 out of 5
The rooms are clean and tidy. Convenient location with restaurants and shops that are few minutes walk. Walking distance to Sky City. There was a note when we checked in reminding us to minimise noise after 10pm. However, on weekend nights we were there, one unit sounds like they’re having a party and screaming out. I’m not sure if they’re permanent tenants but the reception didn’t seem to care. It was hard to sleep with the noise. Despite of that though, we were happy with our stay. No air con but they provide fan, heaters and blankets.

Posted by on 15 Jun. 2019

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Comment from Hotel Management

15 Jun. 2019 by The Management at Bianco

Kia ora, Thank you for taking out time to review our hotel, we endeavour to provide the best possible service and we are delighted to hear that you were pleased with the location and the room of Bianco off Queen. Next time inform at the reception regarding the noise and we can call noise control. We look forward to seeing you again in the near future. Sincerely,

1 out of 5
DONT BOOK, GO ELSE WHERE. Our washer was filled with black mold and didn’t work. Despite advising reception 4 times, it was finally somewhat resolved on day 3 of 7 of our stay yet they weren’t willing to resolve the mold & smell issue. We ended up getting them to wash our clothes daily. Room service didn’t make our bed at all. Only gave us new towels. The noise from the street is horrible (shady people hanging around and arguing). We had our neighbor throw a party and blasted music throughout one whole night till they checked out -_- Parking is also a struggle.

Posted by on 10 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by The Management at Bianco

Kia ora, Thank you for staying at Bianco Off Queen also thank you for taking a time out to review our property and leave your feedback, we endeavour to provide the best possible service, unfortunately on this occasion we did not exceed your basic expectation. First and foremost I want to sincerely apologize that your washing machine did not worked. So sorry that our housekeeping team did not made the bed, next time let us know while you are in house and we can arranged with our team. Regarding the noise on the street we can’t control, however if you complained we could called noise control to assist. Once again please accept my genuine apology. We look forward to seeing you again in the near future. Sincerely,

3 out of 5
Need to service or update appliances. TV had no remote and the washing machine where the powder go was broken. Remote in bedroom not working. Just small maintenance things that need updating. No tea towels in the room either. The water pressure is brilliant but the cubicles are small even for smaller people. All of the Receptionists where very helpful and friendly. I have not fault here, but the appliances let the team down.

Posted by on 3 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by The Management at Bianco

Kia ora, Thank you for taking out time to review our hotel, we endeavour to provide the best possible service and we are pleased to hear that were happy with our customer service at Bianco off Queen. First and foremost I want to sincerely apologize for the inconvenience caused.. We know that some of the rooms are in need of an upgrade and we are in the middle of a makeover for some rooms. Once again please accept my genuine apology, and thank you for your understanding. We look forward to seeing you again in the near future. Sincerely,

1 out of 5
Smelly place and the service was average and the car parks are a joke.

Posted by on 29 May 2019

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Comment from Hotel Management

1 Jun. 2019 by Front Office Team

Kia Ora, Thank you for your staying at Bianco Off Queen and also thank you for your feedback. We would like to sincerely apologize for the state of the room. We know that some of the rooms are in need of an upgrade and we are in the middle of a makeover for some rooms. We always strive to provide the best service to our guests, unfortunately on this occasion we did not exceed your basic expectation. Once again please accept my genuine apology. Sincerely, The Management at Bianco Kia Ora,

5 out of 5

Posted by on 23 May 2019

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Comment from Hotel Management

23 May 2019 by Yngrid

Kia ora, Thank you for taking out time to score our hotel, we endeavour to provide the best possible service and we are pleased to hear that you enjoyed your stay at Bianco Off Queen. We look forward to seeing you again in the near future, thank you for such a great score.

4 out of 5

Posted by on 21 May 2019

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Comment from Hotel Management

21 May 2019 by The Management at Bianco

Kia ora, Thank you for taking the time to review our hotel, we are pleased to hear that you enjoyed your stay at Bianco off Queen. We look forward to seeing you again in the near future, thank you for your feedback. Sincerely,

5 out of 5
Fantastic value for money hotel close to city centre

Posted by on 19 May 2019

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Comment from Hotel Management

19 May 2019 by The Management at Bianco

Kia ora, Thank you for taking the time to review our hotel, we are pleased to hear that you enjoyed your stay at Bianco off Queen. We look forward to seeing you again in the near future, thank you for such a great score. Sincerely,

3 out of 5
The beds were comfortable and clean however the lounge area needs attention in terms of the sofa . No wine glasses there either .

Posted by on 18 May 2019

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Comment from Hotel Management

18 May 2019 by Front office

Dear Vern, Thank you for taking out time to review our hotel, we endeavour to provide the best possible service and we are pleased to hear that overall, you enjoyed your stay at Bianco Off Queen. Thank you for complementing our beds and for your suggestion. We have recently purchased new beds and mattresses for all our rooms. We will consider including wine glasses into our utensils set. Our only concern is the safety of our guests.

3 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

14 May 2019 by Front office

Dear Guest, Thank you for taking out time to review Bianco Off Queen. First and foremost, I would like to sincerely apologize that you did not have an excellent stay. Your detailed feedback would be a great opportunity for us to improve our customer service. Unfortunately, we do not know what went wrong during your stay.

Property Features

As a guest of Bianco off Queen, you'll find multilingual staff, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Auckland apartment.

  • 46 guestrooms or units
  • 14 levels
  • 2 buildings
  • Built in 2008
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (19.8 km / 12.3 mi)
  • Train station: Auckland Mt Eden Station (1.8 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Bianco off Queen offers 46 forms of accommodation with washers/dryers and a safe. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with digital channels. Housekeeping is provided on request.

  • Washer and dryer
  • Flat-screen television
  • Digital channels
  • Fridge
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (on request)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 30.0 per night.
  • Cribs (infant beds) are available for NZD 20.0 per stay.

Pets

  • No pets allowed

Policies

Please note that the complimentary WiFi is limited to 1 GB (gigabyte) per day, per room.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds. On-site parties or group events are strictly prohibited.

  • Cash or credit card deposit required
  • Events/parties not allowed
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 250 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: NZD 35 per night
  • Early check-in fee: NZD 75 (subject to availability)
  • Late check-out fee: NZD 65.00 (subject to availability)
  • Crib (infant bed) fee: NZD 20.0 per stay
  • Rollaway bed fee: NZD 30.0 per night
  • On-site credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bianco off
  • Bianco off Queen
  • Bianco off Queen Apartment
  • Bianco off Queen Apartment Auckland
  • Bianco off Queen Auckland
  • Bianco Queen
  • Bianco Off Queen Auckland, New Zealand
  • Bianco Off Queen Hotel Auckland Central
  • Bianco Off Queen Auckland
  • Bianco off Queen Auckland
  • Bianco off Queen Apartment
  • Bianco off Queen Apartment Auckland

You should know

  • Guests may experience noise disturbance due to nearby construction work.
  • Alcohol isn't served at Bianco off Queen.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

url importing https://www.wotif.com/Auckland-Hotels-Bianco-off-Queen.h2449872-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.