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4.3 out of 5

"Was good, walk to carpark was a pain but worth it for the easyvof knowing where the car is, " More

By a verified traveller on Thu 27 May 2021

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Hotel Description

This aparthotel places you in the center of Auckland, steps from Britomart Transport Centre and within a short 5-minute stroll of Queen Street Shopping District. Highlights at this aparthotel include in-room kitchens, washers/dryers, and free WiFi.

You can enjoy an LCD TV with satellite channels, and the apartment features a balcony, a living room, and a coffee/tea maker. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. Nice touches to enhance your stay include premium bedding, a hydromassage showerhead, and free toiletries. Free newspapers, free local calls, and a hair dryer are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has express check-out. Other amenities include laundry facilities, dry cleaning/laundry services, and free newspapers in the lobby. Each morning continental breakfast is served between 4 AM and 10 AM.

Places within a short walk of this 3.5-star Auckland Central Business District aparthotel include Auckland Ferry Terminal and DFS Galleria Auckland.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$117* Per night/room 28 Jun. - 29 Jun.

Quest on Queen ratings based on 236 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest on Queen

Everyone (133) Couples (81) Business (5) Family (13)
1 out of 5

Posted by on 3 Jun. 2021

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Comment from Hotel Management

17 Jun. 2021 by Manager

Thank you for providing us with a rating, whether good or bad - feedback gives us a chance to improve our services. Hence, we kindly request you to get in touch with us if possible to elaborate what went wrong with your stay, it'll be much appreciated - as it doesn't seem we have met your expectations!

4 out of 5
Was good, walk to carpark was a pain but worth it for the easyvof knowing where the car is,

Posted by on 27 May 2021

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Comment from Hotel Management

1 Jun. 2021 by Hotel Management

Thank you for your kind review! We look forward to welcoming you back at Quest on Queen in the near future!

5 out of 5
Great place for access to the viaduct and surrounding lanes. Our particular room had a little street noise but in general was perfect for our needs.

Posted by on 23 May 2021

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Comment from Hotel Management

26 May 2021 by Hotel Management

Thank you very much for the fantastic review. I am glad to hear that you enjoyed our convenient location Also, we highly appreciate you kind understanding that as we are located right on Queen Street, the hustle bustle of the city and nightlife is something that is unfortunately unavoidable. Nevertheless, we do hope to welcome you back to Quest on Queen again in the near future!

3 out of 5

Posted by on 26 Apr. 2021

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Comment from Hotel Management

17 May 2021 by Hotel Management

Thank you for your feedback, it is much appreciated! We hope to welcome you back to Quest on Queen again soon!

5 out of 5
Liked the convenient location and friendly staff. Didn’t like the very noisy night club nearby. P Otherwise fine.

Posted by on 18 Apr. 2021

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Comment from Hotel Management

18 Apr. 2021 by Hotel Management

Thank yo very much for the fantastic review. I am glad to hear that you enjoyed our convenient location and, the services provided to yo by our friendly staff! I will be sure to share this with my team who will be thrilled to hear about it. Also, we highly appreciate you kind understanding that as we are located right on Queen Street, the hustle bustle of the city and nightlife is something that is unfortunately unavoidable. Nevertheless, we do hope to welcome you back to Quest on Queen again in the near future!

4 out of 5

Posted by on 21 Mar. 2021

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Comment from Hotel Management

3 Apr. 2021 by Manager

Thank you for your rating, we really appreciate it!

2 out of 5
From 10 levels up the outside bar noise was terrible and only got quiet at 4am in the morning.

Posted by on 14 Mar. 2021

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Comment from Hotel Management

14 Mar. 2021 by Hotel Management

Thank you for your feedback, it is much appreciated. We do regret any inconvenience caused due to the noise, however noise from our surrounding establishments is something that we have no control over whatsoever unfortunately. We sincerely hope that you can give us another opportunity to welcome you back to Quest on Queen again in the near future.

3 out of 5
Night club nearby still going at 3:30am. Only on the Wednesday night though, Thursday night was quiet

Posted by on 20 Dec. 2020

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Comment from Hotel Management

21 Dec. 2020 by Manager

Thank you for your feedback. We are working with Auckland Council to bring the noise levels down and do regret any inconvenience caused by the noise form the night club nearby, however that is something that we have no control over. We do hope that you can give us another opportunity to welcome you back in the near future!

5 out of 5
Easy check in. Onlyb2 parks outside for loading anx unloading luggage and checkin. These two parks also service another hotel. Difficult to get in to the parkd

Posted by , from Moung maunganui nz on 13 Dec. 2020

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Comment from Hotel Management

14 Dec. 2020 by Manager

Thank you for your feedback, we do apologies for the inconvenience caused however the loading and unloading zone outside are for public use. I do understand that Queen Street can be busy at time however, that is something that we have no control over due to our prime location. We do hope that you can give us another opportunity to welcome you back in the near future!

5 out of 5

Posted by on 20 Nov. 2020

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Comment from Hotel Management

23 Nov. 2020 by Manager

Thank you very much for your amazing review, it is greatly appreciated! We would love to welcome you back at Quest on Queen very soon!

Property Features

As a guest of this aparthotel, you'll find a fitness center, complimentary newspapers in the lobby, and laundry facilities. Public spaces have free WiFi. The business-friendly aparthotel also features dry cleaning/laundry services, express check-out, and complimentary use of a nearby fitness facility. This 3.5-star Auckland aparthotel is smoke free.

  • 1 building
  • 36 guestrooms or units
  • 16 levels
  • Built in 2006
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking reservations required

Transport

  • Airport: Auckland Intl. Airport (AKL) (28.1 km / 17.5 mi)
  • Train station: Auckland Britomart Station (0.3 km / 0.2 mi)

Room Amenities

This aparthotel offers 36 accommodations with washers/dryers and complimentary newspapers. Rooms open to balconies. Accommodations offer separate living rooms. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Separate bedroom
  • Living room
  • In-room dining
  • LCD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Hydromassage showerhead
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 4 AM to 10 AM.

Room service is available.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday - Sunday: 8:00 AM - 4:00 PM
Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday - Sunday: 8:00 AM - 4:00 PM
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 30 per day.
  • Cribs (infant beds) are available for NZD 10.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts credit cards, debit cards, and cash. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 12 per person (approximately)
  • Nearby parking fee: NZD 30.00 per day
  • Crib (infant bed) fee: NZD 10.00 per night
  • Rollaway bed fee: NZD 30 per day
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Queen
  • Quest Queen Auckland
  • Quest Queen Hotel
  • Quest Queen Hotel Auckland
  • Quest On Queen Auckland, New Zealand
  • Quest On Queen Hotel Auckland Central
  • Quest Queen Apartment Auckland
  • Quest Queen Apartment
  • Quest on Queen Auckland
  • Quest on Queen Aparthotel
  • Quest on Queen Aparthotel Auckland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.