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The Grand by SkyCity

5-star property
90 Federal Street, Auckland, 1800 796 370
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4.5 out of 5
Excellent!
See all 117 wotif Reviews

"Excellent hotel, perfect for a night away, excellent quality " More

By a verified traveller on Sun 12 Mar 2023

Points Of Interest

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Hotel Description

A luxury stay in the heart of Auckland awaits you at The Grand by SkyCity. Within steps you'll find SkyCity Casino and Sky Tower. Highlights at this hotel include 15 restaurants, 3 bars/lounges, and a full-service spa.

A relaxing visit to East Day Spa can include deep-tissue massages, hot stone massages, and aromatherapy along with access to the spa tub and steam room. The restaurant, Gusto at The Grand, serves Italian cuisine and is open for breakfast, lunch, and dinner. Enjoy the indoor swimming pool, gym, and sauna. A 24-hour business center, a meeting room, and limo/town car service are among the business amenities offered. Plus you'll find a casino, free WiFi in public areas, and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 5-star Auckland Central Business District hotel include University of Auckland and Princes Wharf.

Grand Accessible King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$275* Per night/room 11 Apr. - 12 Apr.

Grand Deluxe Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Deluxe Harbour View Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Grand by SkyCity ratings based on 117 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Grand by SkyCity

Everyone (46) Couples (38) Family (18)
5 out of 5
Excellent hotel, perfect for a night away, excellent quality

Posted by on 12 Mar. 2023

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Comment from Hotel Management

16 Mar. 2023 by Ruth Ruddock - Guest Relations Executive

Thank you Megan for your 5/5 review. We hope to welcome you back to The Grand in the future for an enjoyable stay.

3 out of 5
The room was nice and the staff friendly, however our mini bar was never restocked and the bins were not emptied in the bathroom.

Posted by on 12 Feb. 2023

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Comment from Hotel Management

15 Feb. 2023 by Ruth Ruddock - Guest Relations Executive

Thank you for your review Caroline - we appreciate your feedback & hope to welcome you back to The Grand again soon.

2 out of 5
Rooms are old tv didn’t work Mini bar was marm

Posted by on 10 Feb. 2023

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Comment from Hotel Management

11 Feb. 2023 by Ruth Ruddock - Guest Relations Executive

Ben, we are sorry to hear of the issues you experienced during your stay with us - we have arranged for the TV and minibar in your room to be checked. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

5 out of 5
Everything was great, clean tidy and friendly and the breakfast buffet perfect :-)

Posted by on 29 Jan. 2023

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Comment from Hotel Management

1 Feb. 2023 by Ruth Ruddock - Guest Relations Executive

Thank you Noel & Karen for taking the time to review your stay with us. We appreciate your feedback and we hope to have you back with us again soon.

5 out of 5
Great front of house staff

Posted by on 25 Jan. 2023

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Comment from Hotel Management

25 Jan. 2023 by Ruth Ruddock - Guest Relations Executive

Thank you Claudio for your lovely feedback, we hope to welcome you back to The Grand again soon!

5 out of 5
The room was very clean, staff was friendly and helpful! Room was lovely and had beautiful views.

Posted by on 24 Jan. 2023

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Comment from Hotel Management

25 Jan. 2023 by Ruth Ruddock - Guest Relations Executive

Thank you Adriana for your wonderful review - I especially look forward to sharing your feedback with our team. WE hope to welcome you back to The Grand again soon!

4 out of 5
Spacious Hotel

Posted by on 30 Nov. 2022

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Comment from Hotel Management

30 Nov. 2022 by Ruth Ruddock - Guest Relations Executive

Thank you Anton for your review, we hope to welcome you back to The Grand in the future.

5 out of 5

Posted by on 20 Nov. 2022

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5 out of 5

Posted by on 4 Nov. 2022

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4 out of 5

Posted by on 11 Oct. 2022

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About the The Grand by SkyCity

Location 90 Federal Street, Auckland, 1010

Property Features

The Grand by SkyCity offers its guests a full-service spa, an indoor pool, and a sauna. There are 15 restaurants and 4 coffee shops/cafes on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hour business center, a meeting room, and limo/town car service are available. A casino, a fitness center, and spa services are also featured at the luxury The Grand by SkyCity. Parking is available for a fee. This 5-star Auckland hotel is smoke free.

  • 312 guestrooms or units
  • 17 levels
  • 15 dining venues
  • 3 bars or lounges
  • 4 coffee shops
  • Built in 2004
  • Casino
  • Childcare (surcharge)
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • 1 conference room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Metro station: Gaunt Street Tram Stop (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Grand by SkyCity offers 312 accommodations with minibars and laptop-compatible safes. A pillow menu is available. Plasma televisions come with premium satellite channels and pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Gusto at The Grand - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

MASU - This restaurant specializes in Japanese cuisine. Open select days.

Federal Deli - Onsite diner. Open select days.

Depot - Onsite restaurant. Open select days.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available.

  • Parking height restrictions apply
  • Cash Deposit Required
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately NZD 40 for adults and NZD 22 for children
  • Self parking fee: NZD 35 per night
  • Valet parking fee: NZD 55.00 per night
  • Rollaway bed fee: NZD 40 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Skycity
  • Grand Skycity
  • Grand Skycity Hotel
  • Hotel Skycity
  • Skycity Grand
  • Skycity Grand Auckland
  • Skycity Grand Hotel
  • Skycity Grand Hotel Auckland
  • Skycity Hotel
  • Skycity Hotel Grand
  • Skycity Grand Auckland
  • SKYCITY Grand Hotel Auckland, New Zealand
  • Hotel Skycity Grand
  • SKYCITY Grand Hotel Auckland
  • SkyCity Grand Hotel
  • The Grand by SkyCity Hotel
  • The Grand by SkyCity Auckland
  • The Grand by SkyCity Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.