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"The staff were lovely and very accommodating. We had a last minute late check out which was not a problem. We left our car in the car park whilst we w
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A luxury stay in Auckland awaits you at Quest Ponsonby. Within a 20-minute stroll, you'll find popular places like Queen Street Shopping District and University of Auckland. Highlights at this hotel include in-room free WiFi and LCD TVs.
This smoke-free hotel offers dry cleaning/laundry services, luggage storage, and an elevator. There's also the convenience of self parking.
Within a 30-minute walk of this 4.5-star Grey Lynn hotel, attractions include Sky Tower and SkyCity Casino.
The staff were lovely and very accommodating. We had a last minute late check out which was not a problem. We left our car in the car park whilst we went for lunch, picked it up at 2.00pm. We had family visit and commented that the staff were very friendly. We stayed for two nights, our room was cleaned, bed remade and clean linen for us when we arrived back 😊
I love the location, perfect for walking around Ponsonby. Will definitely stay again.
Posted by Tammy on 14 Apr. 2024
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Comment from Hotel Management
15 Apr. 2024
by Raj
Thanks for your stay at Quest Ponsonby see you again.
5 out of 5
Posted by Darren on 25 Mar. 2024
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Comment from Hotel Management
28 Mar. 2024
by Quest Ponsonby
Thank you for your feedback. It was great to hear from you. Looking forward to seeing you again soon!
5 out of 5
Posted by Ian on 8 Mar. 2024
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Comment from Hotel Management
28 Mar. 2024
by Quest Ponsonby
Thank you for your feedback
3 out of 5
Comfortable bed. Unfortunately staff comms weren't great. I called down at 7am to ask about a later check out (after arriving very late the night prior from overseas). the person couldn't help me and said they'd get someone to phone me back. Nobody did. I called another two times to be told the same thing. Eventually I spoke to a grumpy person on reception who eventually agreed to a 30 minute later check out time. if they had told me this at 7am when I first asked it would have been OK but to constantly ring and chase to then be met by someone write gruff wasn't the best service sadly.
Posted by Nicole on 4 Jan. 2024
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Comment from Hotel Management
8 Jan. 2024
by Quest Ponsonby
Hello Guest,Thank you for your feedback. We apologize for the inconvenience caused, it was not our intention to do that. Our after-hours team is not part of Quest staff. It takes some time for them to send us the report for the call reports of the previous night. We kindly request you to give us a call during our working hours, which are from 7:30 am to 7 pm during weekdays and from 8 am to 4 pm on weekends.
4 out of 5
Nice place
Posted by Russell on 28 Nov. 2023
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Comment from Hotel Management
29 Nov. 2023
by Quest Ponsonby
Thank you for your feedback. See you again.
5 out of 5
Great value for money
Posted by Bradley on 26 Oct. 2023
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Comment from Hotel Management
31 Oct. 2023
by Quest Ponsonby
Thank you for your feedback. See you again.
3 out of 5
Posted by Christine on 26 Oct. 2023
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Comment from Hotel Management
31 Oct. 2023
by Quest Posnonby
Thank you for your feedback
4 out of 5
Clean and comfortable and in good condition
Posted by Jordan on 27 Jun. 2023
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Comment from Hotel Management
27 Jun. 2023
by Raj
Thanks for staying with Quest Ponsonby See you again
3 out of 5
Posted by Wendy on 25 May 2023
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Comment from Hotel Management
17 Jun. 2023
by Quest Ponsonby
Thank you for your feedback.
5 out of 5
Handy to everything, Friendly staff
Posted by Elizabeth on 16 Apr. 2023
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Comment from Hotel Management
17 Apr. 2023
by Quest Ponsonby
Thank you for your lovely feedback, see you again:)
As a guest of Quest Ponsonby, you'll find dry cleaning/laundry services and an elevator. The front desk is open around the clock. For a fee, parking is available. This 4.5-star Auckland hotel is smoke free.
38 guestrooms or units
Dry cleaning
Front desk (limited hours)
Storage area for luggage
Elevator
No smoking on site
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
WiFi (surcharge)
, Internet access - wireless
Parking
Self parking (surcharge)
Transport
Train station: Auckland Mt Eden Station (1.8 km / 1.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Quest Ponsonby offers 38 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. This Auckland hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
LCD television
Cable channels
Microwave
Coffee maker
Housekeeping (daily)
Hair dryer
Toiletries (free)
Iron and ironing board
Desk
Air conditioning
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at 7 PM
Special check-in instructions:
The front desk is open daily from 7:30 AM - 7:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:30 AM - 7:00 PM. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 18 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for NZD 35 per day.
Cribs (infant beds) are available for NZD 20.0 per day.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
The property is professionally cleaned. Contactless check-out is available.
Children stay free
Front desk opens daily at 7:30 AM
Front desk closes daily at 7:00 PM
Debit cards
Staffed front desk
LGBTQIA friendly
Children stay free - maximum age 18
Credit card pre-authorisation
Property uses a professional cleaning service
Property is cleaned with disinfectant
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
gap period enforced between guest stays 48 hours
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Guests will be asked to pay the following charges at the property:
Breakage deposit: NZD 100 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Covered self parking fee: NZD 30.00 per day (in/out privileges)
Crib (infant bed) fee: NZD 20.0 per day
Rollaway bed fee: NZD 35 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Ponsonby Quest
Quest Ponsonby
Quest Ponsonby Apartment
Quest Ponsonby Apartment Auckland
Quest Ponsonby Auckland
Quest Ponsonby Auckland, New Zealand
Quest Ponsonby Hotel Auckland Central
Quest Ponsonby Hotel
Quest Ponsonby Auckland
Quest Ponsonby Hotel Auckland
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions
Quest Ponsonby offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Quest Ponsonby has a secured covered self car park with in/out privileges for NZD 30.00 per day.
The closest beach to Quest Ponsonby is Takapuna Beach (8.1 km).
No, Quest Ponsonby does not offer an airport shuttle service.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
