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4.1 out of 5

"Very friendly staff and room was value for money. Very handy location to the restaurants and shops on Ponsonby Rd. " More

By a verified traveller on Mon 10 Aug 2020

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Hotel Description

A luxury stay in Auckland awaits you at Quest Ponsonby. Within a 20-minute stroll, you'll find popular places like Queen Street Shopping District and Aotea Centre. Highlights at this aparthotel include in-room LCD TVs.

Each apartment features WiFi, cable TV, and a coffee/tea maker. A microwave, a hair dryer, and an iron/ironing board are also available.

This business-friendly aparthotel offers dry cleaning/laundry services, luggage storage, and an elevator. Additionally, you'll find WiFi in public areas. Each morning to-go breakfast is served between 6:00 AM and 1:00 PM. There's also self parking, along with the convenience of an airport shuttle.

Within a 30-minute walk of this 4.5-star Grey Lynn aparthotel, attractions include Sky Tower and University of Auckland.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Quest Ponsonby ratings based on 286 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quest Ponsonby

Everyone (173) Couples (76) Business (2) Students (1) Family (26)
5 out of 5
Very friendly staff and room was value for money. Very handy location to the restaurants and shops on Ponsonby Rd.

Posted by , from Christchurch on 10 Aug. 2020

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5 out of 5

Posted by on 2 Jul. 2020

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Comment from Hotel Management

8 Jul. 2020 by Quest Ponsonby Management

Thank you for your rating :)

5 out of 5
Great for the price.. great location with parking

Posted by , from Auckland on 21 Jun. 2020

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Comment from Hotel Management

1 Jul. 2020 by Management

Dear Guest Thank you for your feedback :) We look forward to welcoming you back on your next stay with us. Stay Safe :)

3 out of 5
I didn't like there internet service-I didn't like the washing machine and drier in the bathroom

Posted by , from Ponsoby auckland on 7 Jun. 2020

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Comment from Hotel Management

1 Jul. 2020 by Management

Dear Guest, I am sorry to hear that you had trouble working the dryer/washer - our staff are happy to assist and demonstrate where needed. We look forward to welcoming you back upon your next stay with us and we shall ensure you are comfortable with the operation of the appliances in your apartment. Stay Safe

5 out of 5

Posted by on 1 Mar. 2020

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3 out of 5
Great location. Difficult to get in after hours. Called the number but was cut off and had to wait until someone walked out to get in.

Posted by on 12 Feb. 2020

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4 out of 5
Location . Lovely front office staff. Accessibility

Posted by on 21 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Manager

Thank you so much for your feedback :)

4 out of 5

Posted by on 20 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Manager

Thank you so much for your feedback :)

5 out of 5
Staff friendly and accommodating. Location had everything. Rooms fresh and comfortable

Posted by on 11 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Manager

Thank you so much for your feedback :) I am pleased to hear that you enjoyed your stay, we look forward to welcoming you back on your next stay with us.

5 out of 5

Posted by on 31 Dec. 2019

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Comment from Hotel Management

30 Jan. 2020 by Manager

Thank you so much for your feedback :)

Property Features

As a guest of Quest Ponsonby, you'll find dry cleaning/laundry services and an elevator. WiFi is available in public spaces for a fee. Parking is available for a fee. This 4.5-star Auckland aparthotel is smoke free.

  • 38 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (25.6 km / 15.9 mi)
  • Train station: Auckland Mt Eden Station (1.8 km / 1.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Ponsonby offers 38 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. In-room wireless Internet access is available for a surcharge. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:00 AM to 1:00 PM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 7 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 7 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 7 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.00 per day.
  • Cribs (infant beds) are available for NZD 12.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned, and disinfectant is used to clean the property.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Property is cleaned with disinfectant
  • Staffed front desk
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • gap period enforced between guest stays 48 hours
  • Property uses a professional cleaning service
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: NZD 15.00 for adults and NZD 15 for children (approximately)
  • Fee for in-room wireless Internet: NZD 5 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: NZD 5 per 24-hour period (rates may vary)
  • Self parking fee: NZD 20.00 per day (in/out privileges)
  • Crib (infant bed) fee: NZD 12.0 per day
  • Rollaway bed fee: NZD 35.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ponsonby Quest
  • Quest Ponsonby
  • Quest Ponsonby Apartment
  • Quest Ponsonby Apartment Auckland
  • Quest Ponsonby Auckland
  • Quest Ponsonby Auckland, New Zealand
  • Quest Ponsonby Hotel Auckland Central
  • Quest Ponsonby Auckland
  • Quest Ponsonby Aparthotel
  • Quest Ponsonby Aparthotel Auckland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.