Sofitel Auckland Viaduct Harbour: Deals & Reviews (Auckland, NZL)

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Luxury Auckland hotel in Auckland Central Business District with marina

Breakfast, lunch served; international cuisine, al fresco dining

Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Overview
Rooms
Location
Policies

9.2

Wonderful

Popular amenities

Hot tub

Bar

Check out the area

21 Viaduct Harbour Avenue, Auckland, 1010

Sky Tower11 min walk
SkyCity Casino11 min walk
Auckland Ferry Terminal14 min walk
Auckland (AKL-Auckland Intl.)28 min drive

Room options

Luxury Room, 1 King Bed, Balcony

Highlights

Balcony

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Smart TV

Hypo-allergenic bedding

Pillow menu

61 sq m
City view
Sleeps 2
1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

Highlights

Balcony

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Smart TV

Hypo-allergenic bedding

Pillow menu

42 sq m
Sleeps 3
1 King Bed

Luxury Room, 1 King Bed (Atrium View)

Highlights

Balcony

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Smart TV

Hypo-allergenic bedding

Pillow menu

46 sq m
Sleeps 3
1 King Bed

Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Highlights

Balcony

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Fridge

Smart TV

Hypo-allergenic bedding

42 sq m
Marina view
Sleeps 3
1 King Bed

Deluxe Suite, 1 King Bed (Club Millesime access)

Highlights

Balcony

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Fridge

63 sq m
Marina view
Sleeps 3
1 King Bed

Junior Suite, 1 King Bed (Club Millesime access)

Highlights

Balcony

Separate dining area

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Fridge

Smart TV

56 sq m
Water view
Sleeps 3
1 King Bed

Similar properties

Pool

Spa

Free WiFi

Restaurant

for 1 night

includes taxes & fees

25 May - 26 May

About the area

Auckland

A luxury stay in Auckland awaits you at Sofitel Auckland Viaduct Harbour. Within just a 15-minute stroll, you'll find popular places like Sky Tower and SkyCity Casino. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and reflexology. The restaurant, La Marée Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Sabrage Champagne Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the marina, gym, Hot tub and sauna. 5380 square feet (500 square metres) of event facilities include conference space, and other business amenities include a 24-hour business centre. Plus you'll find free WiFi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .Within a 15-minute walk of this 5-property class Auckland Central Business District hotel, attractions include Queen Street Shopping District and Princes Wharf.

What's nearby

Sky Tower - 11 min walk
SkyCity Casino - 11 min walk
Queen Street Shopping District - 11 min walk
Princes Wharf - 11 min walk
Auckland Ferry Terminal - 14 min walk

Getting around

Gaunt Street Tram Stop - 3 min walk
Auckland Britomart Station - 15 min walk
Auckland (AKL-Auckland Intl.) - 28 min drive

Restaurants

The Brewers Co-Operative - 8 min walk
Williams Eatery - 6 min walk
Grand Harbour Chinese Restaurant - 5 min walk
Onemata - 6 min walk
Hello Mister - 6 min walk

About this property

Sofitel Auckland Viaduct Harbour

Luxury Auckland hotel in Auckland Central Business District with marina

Sofitel Auckland Viaduct Harbour offers its guests a full-service spa, a marina, and an indoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business centre on site. Event space at this hotel measures 5380 square feet (500 square metres) and includes conference space. A hot tub, a fitness centre, and a sauna are also featured at the luxury Sofitel Auckland Viaduct Harbour. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Auckland hotel is smoke free.

1 building

88 guestrooms or units

5 levels

5380 sq ft of conference space

500 sq. m of conference space

Built in 2005

Deli

Childcare (surcharge)

Charging station for electric cars

Business centre (24 hours)

Conference space

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Library

Terrace

Newspapers in lobby (free)

ATM

Bellhop

Lift

No smoking on site

Bar or lounge

Dining venue

Sofitel Auckland Viaduct Harbour offers 88 accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Smart televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including reflexology.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Chinese (Mandarin), English, French, German, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
24-hour return airport shuttle at scheduled times for a surcharge
Secured, covered valet parking on site (NZD 52 per day; includes in/out privileges)
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6 AM to 10:30 AM for a fee: NZD 52 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

French Press Cafe
La Marée Restaurant
Sabrage Champagne Bar

Things to do

Full-service spa
Gym
Indoor pool
Library
Sauna
Spa tub
Steam room

Family friendly

Babysitting (surcharge)
Free cot
In-room refrigerator
Indoor pool
Laundry facilities
Rollaway/extra bed (surcharge)
Snack bar/deli

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Change of bedsheets on request
Change of towels on request
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service

Business services

24-hour business centre
5,380 square feet of conference space
Computer station

Outdoors

Marina
On the waterfront
Terrace

Full-service spa

6 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Prenatal massages
Reflexology
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

5 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Building
Built in 2005
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Hypo-allergenic bedding
Pillow menu
Rollaway/extra bed (surcharge)

Bathroom

Deep soaking bathtub
Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels

Entertainment

Pay films
Smart TV with digital channels
Streaming services

Food and drink

24-hour room service
Espresso maker
Minibar
Refrigerator

Outdoor space

Balcony

More

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Connecting rooms available
Desk
Eco-friendly cleaning products available
Free daily newspapers
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for NZD 100.0 per night.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately NZD 52 per person
Airport shuttle fee: NZD 42 per person (one-way)
Valet parking fee: NZD 52 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Rollaway bed fee: NZD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Official New Zealand Rating provided by Qualmark®

Property is also known as

Auckland Sofitel

Sofitel Auckland

Sofitel Auckland Harbour

Sofitel Auckland Viaduct

Sofitel Auckland Viaduct Harbour

Sofitel Viaduct Auckland

Sofitel Viaduct Harbour

Sofitel Viaduct Harbour Auckland

Sofitel Viaduct Harbour Hotel

Sofitel Viaduct Harbour Hotel Auckland

Sofitel Auckland Viaduct Harbour New Zealand

Sofitel Auckland Viaduct Harbour Hotel

Sofitel Auckland Viaduct Harbour Auckland

Sofitel Auckland Viaduct Harbour Hotel Auckland

Frequently asked questions

What is the cancellation policy at Sofitel Auckland Viaduct Harbour?

Sofitel Auckland Viaduct Harbour offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Auckland Viaduct Harbour?

As of 11 May 2024, prices found for a 1-night stay for 2 adults at Sofitel Auckland Viaduct Harbour on 19 May 2024 start from AU$284.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Auckland Viaduct Harbour?

Yep, Sofitel Auckland Viaduct Harbour has secured covered valet parking with in/out privileges for NZD 52 per day.

Are there any beaches close to Sofitel Auckland Viaduct Harbour?

The closest beach to Sofitel Auckland Viaduct Harbour is Takapuna Beach (6.5 km).

Is there a spa on site at Sofitel Auckland Viaduct Harbour?

Yep, there is an onsite spa at Sofitel Auckland Viaduct Harbour. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Sofitel Auckland Viaduct Harbour have a pool?

Sofitel Auckland Viaduct Harbour has an indoor pool.

What makes Sofitel Auckland Viaduct Harbour a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Sofitel Auckland Viaduct Harbour.

Is Sofitel Auckland Viaduct Harbour family-friendly?

You bet! With amenities like babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Sofitel Auckland Viaduct Harbour is a hit with families.

Are there hot tubs in the rooms at Sofitel Auckland Viaduct Harbour?

No, but there are deep-soaking baths in the guestrooms.

Does Sofitel Auckland Viaduct Harbour serve breakfast?

You bet, buffet breakfast is available daily from 6 AM to 10:30 AM.

Is there a free airport shuttle available at Sofitel Auckland Viaduct Harbour?

No, but there's an airport shuttle that runs 24 hours a day at scheduled times for a fee.

Is there a bar or restaurant at Sofitel Auckland Viaduct Harbour?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sofitel Auckland Viaduct Harbour?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Sofitel Auckland Viaduct Harbour?

No, only service animals are allowed.

Sofitel Auckland Viaduct Harbour Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

6/10 Okay

Amber

8 Apr 2024

Liked: Staff & service

Stayed 2 nights in Apr 2024

8/10 Good

Arina

Travelled with group

25 Mar 2024

Liked: Cleanliness, amenities, property conditions & facilities

The room was nice and big, with good amenities. However my window faced a bus depot, so didn’t really have much of a view. The staff at the hotel were hit or miss depending who you spoke to.

Stayed 3 nights in Mar 2024

2/10 Terrible

Brian

Travelled with partner

4 Feb 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

First, I should like to say I almost NEVER leave reviews. HOWEVER...this hotel deserves a scathing assessment. I have stayed at many Sofitels throughout the world and have always found them to be well-managed and worth the extra expense. That does NOT apply to this hotel. Good luck finding reception. I literally asked the people in reception where it was! They did not bother to o much as greet us let alone help. Apparently no rewards for Expedia Gold First room: Perfectly clean but with completely broken AC and about 85 degrees inside. Asked for a new room and were told maintenance would fix it. Checked 2 hours later and they stated they hadn't heard from maintenance, nor checked on room but it was probably fixed. It was not. Finally asked for a new room. Directed to new room that smelled horrible--like stale cologne, febreeze and carpet cleaner, albeit with working HVAC. Asked for another room still. FInally after schlepping 4 bags and sundry other items we found a room with functional AC that smells like mildew (actually). Decided after 16 hour flight this would have to do. At no point was any remedy offered for any of this. Bottom line: Worst hotel experience I can recall at any higher end stay...and I've stayed in a lot of them. I could NOT have been more disappointed.

6/10 Okay

Patrick

27 Jan 2024

Stayed 1 night in Jan 2024

10/10 Excellent

Herbert

Travelled with family

14 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Personalized reception

Stayed 3 nights in Jan 2024

10/10 Excellent

Katherine

14 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wedding night bliss

We spent our wedding night in your gorgeous hotel, the complementary champagne and sweets were much appreciated!! Thank you!!! The bedding was a dreamy and soft, really perfect! We also LOVED the bathtub.

Stayed 1 night in Jan 2024

10/10 Excellent

Victor, san juan

13 Jan 2024

Stayed 2 nights in Jan 2024

10/10 Excellent

Meghan

Travelled with family

12 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2024

8/10 Good

Robert

28 Dec 2023

Stayed 1 night in Dec 2023

10/10 Excellent

Qun

24 Dec 2023

Stayed 1 night in Dec 2023

Sofitel Auckland Viaduct Harbour

Choose dates to view prices

Photo gallery for Sofitel Auckland Viaduct Harbour

Wonderful

Popular amenities

Check out the area

Room options

View all photos for Luxury Room, 1 King Bed, Balcony

Luxury Room, 1 King Bed, Balcony

Highlights

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

View all photos for Luxury Room, 1 King Bed (Atrium View)

Luxury Room, 1 King Bed (Atrium View)

Highlights

View all photos for Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Highlights

View all photos for Deluxe Suite, 1 King Bed (Club Millesime access)

Deluxe Suite, 1 King Bed (Club Millesime access)

Highlights

View all photos for Junior Suite, 1 King Bed (Club Millesime access)

Junior Suite, 1 King Bed (Club Millesime access)

Highlights

Similar properties

The Grand by SkyCity

About the area

Auckland

What's nearby

Getting around

Restaurants

About this property

Sofitel Auckland Viaduct Harbour

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

Outdoor space

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Optional extras

You need to know

We should mention

National rating

Property is also known as

Frequently asked questions

Sofitel Auckland Viaduct Harbour Reviews

Reviews

Wonderful

9.6/10

9.4/10

9.0/10

9.4/10

8.6/10