Direct Hotels – Kensington at Central Deals & Reviews (Townsville, AUS)

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Townsville • 1 room

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Australia
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Direct Hotels – Kensington at Central, Townsville, current page

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4.4 out of 5

Excellent!

See all 490 Wotif Reviews

"Value for money was excellent given the size of the property. " More

By a verified traveller on Mon 30 Mar 2020

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Hotel Description

Direct Hotels – Kensington at Central puts you in the heart of Townsville, within a 20-minute stroll of Castle Hill and Perc Tucker Regional Gallery. Highlights at this hotel include 3 restaurants, an outdoor swimming pool, and free self parking.

All 44 soundproofed rooms feature flat-screen TVs with digital channels, and you can enjoy free WiFi, coffee/tea makers, and ceiling fans. Hair dryers, irons/ironing boards, and free toiletries are also available. Weekly housekeeping is available.

This smoke-free hotel offers free WiFi in public areas, barbecue grills, and free newspapers in the lobby. Additionally, you'll find a coffee shop/café and laundry facilities.

With a stay at this 4-star Townsville hotel, you'll be 2.2 km (1.4 mi) from Magnetic Island Ferry Terminal.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

AU$96* Per night/room 5 Aug. - 6 Aug.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Direct Hotels – Kensington at Central ratings based on 490 Verified Reviews

Review Summary

4.4 out of 5 4.5 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.0 out of 5.0

Room comfort 4.0 out of 5.0

Hotel condition 4.0 out of 5.0

Guest reviews for Direct Hotels – Kensington at Central

5 out of 5

Value for money was excellent given the size of the property.

Posted by a verified traveller on 30 Mar. 2020

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Comment from Hotel Management

30 Mar. 2020 by Kensington at Central

Thank you for your review - we appreciate all feedback. We hope to welcome you back again. Kind regards, Direct Hotels - Kensington at Central

5 out of 5

Posted by a verified traveller on 16 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Direct Hotels - Kensington at Central

Thank you for your reivew on your stay with us. We hope to be able to welcome you back again

2 out of 5

More information about where to check in would have been nice. Once we managed to check in, getting into hotel was easy. Room was nice but the carpet was DISGUSTING. Covered in hair from previous guests and pieces of tinsel from previous Christmas guests everywhere. Obviously hadn’t been vacuumed. Carpet was also stained in many spots. Beds were okay, but pillows were terrible. Aircon in lounge took all night to cool the room down, would be a nice touch to have it going to guests about to check in. Bedroom aircons weren’t great but not as bad as lounge. Plates & cutlery were dirty in drawers. It was okay for one night. Quiet room.

Posted by a verified traveller on 4 Jan. 2020

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Comment from Hotel Management

5 Jan. 2020 by Ale

Dear Guest, thank you fir taking the time to provide your feedback - we appreciate all feedback as we are always looking for ways to improve our services to our Guests. We are sorry to hear the apartment was not up to standard, we will make sure to report the issues to our Housekeeping team; as per the difficulties on find our Office for check-in, we apologise if the street signs or the map located at the bottom of stairs where the main entrance is located are not sufficient - we will endevour to make user-friendly adjustments in the near future. Kind Regards Direct Hotels - Kensington at Central

4 out of 5

Location to where I had my confrence with food and entertainment

Posted by a verified traveller on 18 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by Melissa

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Pefect size for an overnight trip. Well presented and clean

Posted by Zac on 18 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by Melissa

Thanks for staying with us. We appreciate your feedback!

3 out of 5

Posted by a verified traveller on 15 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by Melissa

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by a verified traveller on 7 Dec. 2019

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Comment from Hotel Management

10 Dec. 2019 by Ale

Thank you for taking the time to review your recent stay with us at the Central Kensington Apartments. We do appreciate all feedback as it does help us to improve our service. We do hope to see you again soon. Kind regards, Central Kensington Apartments

3 out of 5

Room was disappointing. Carpet and curtains had stains

Posted by a verified traveller on 4 Dec. 2019

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Comment from Hotel Management

7 Dec. 2019 by Melissa

Thank you for your review on your recent stay at Kensington. Sorry to hear you were not happy with the room, if you let reception staff know during your stay we are more than happy to send our maintenance person up to fix any issues straight away for you or provide a different room for you. We do hope to have you stay again in the future. Kind regards Central Kensington Apartments

4 out of 5

Posted by a verified traveller on 1 Dec. 2019

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Comment from Hotel Management

7 Dec. 2019 by Melissa

5 out of 5

Great place to stay. Recommend to anyone. Facilities location and rooms are excellent.

Posted by a verified traveller on 25 Nov. 2019

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Comment from Hotel Management

7 Dec. 2019 by Melissa

About the Direct Hotels – Kensington at Central

Location 1-3 Kingsway Place, Townsville, QLD 4810

Property Features

There are 3 restaurants on site, along with a coffee shop/café. WiFi is free in public spaces. An outdoor pool, tour/ticket assistance, and barbecue grills are also featured at Direct Hotels – Kensington at Central. Self parking is free. This 4-star Townsville hotel is smoke free.

1 building
44 guestrooms or units
9 levels
3 dining venues
Built in 2012
Coffee shop
Poolside lounge chairs
Self-service laundry
Storage area for luggage
Tour and ticket information
BBQ grill(s)
Newspapers in lobby (free)
Elevator
No smoking on site

Family Friendly Amenities

Outdoor pool
Free WiFi
Soundproofed rooms
Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

Airport: Townsville, QLD (TSV) (5.5 km / 3.4 mi)
Train station: Townsville Station (1.1 km / 0.7 mi)
Parking: Free self parking

Room Amenities

Direct Hotels – Kensington at Central offers 44 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium digital channels. Bathrooms include showers and complimentary toiletries. This Townsville hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Flat-screen television
Digital channels
Premium channels
Coffee maker
Shower
Housekeeping (weekly)
Hair dryer
Toiletries (free)
Iron and ironing board
Blackout drapes
Sound-insulated rooms
Air conditioning
Ceiling fan
Ensuite bathroom
Unique furnishings
Unique decor

Food & Drink

Direct Hotels – Kensington at Central has 3 restaurants on site.

Hotel Policies

Check-in

Check-in time starts at 2 PM
Check-in time ends at 5:00 PM
Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

Monday - Friday: 8:00 AM - 8:00 PM

Saturday - Sunday: 9:00 AM - 5:00 PM

The check-in location differs from the property location. To check in, go to 4 Kingsway Place To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

Monday - Friday: 8:00 AM - 8:00 PM

Saturday - Sunday: 9:00 AM - 5:00 PM

The check-in location differs from the property location. To check in, guests will need to go to 4 Kingsway Place
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

Check-out by 10 AM

Payment types

Children and extra beds

Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.

Pet Policy

No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Staffed front desk
No rollaway/extra beds available
No cots (infant beds) available
Debit cards

Fees

Guests will be asked to pay the following charges at the property:

Deposit: AUD 500.00 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Central Kensington Apartments Vivo Apartment Townsville
Q Resorts Kensington Apartment
Q Resorts Kensington Apartment Townsville
Q Resorts Kensington Townsville
Central Kensington Apartments Apartment Townsville
Central Kensington Apartments Apartment
Central Kensington Apartments Townsville
Central Kensington Apartments
Central Kensington Apartments Vivo Apartment
Central Kensington Apartments Vivo Townsville
Central Kensington Apartments Vivo
Central Kensington s Vivo
Direct Hotels – Kensington at Central Hotel
Direct Hotels – Kensington at Central Townsville
Direct Hotels – Kensington at Central Hotel Townsville

You should know

Registered guests are the only ones allowed to be in guestrooms.
Free WiFi in public areas has a 3-device limit.

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Direct Hotels – Kensington at Central