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4.4 out of 5

"The room was incredibly small and not happyvwith the cleanliness. There was actuality a shoe under the bed which my daughter found when she dropped so ... " More

By a verified traveller on Tue 22 Jun 2021

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Hotel Description

Direct Hotels – Kensington at Central puts you in the heart of Townsville, within a 20-minute stroll of Castle Hill and Catholic Diocese of Townsville. Highlights at this hotel include 3 restaurants, an outdoor swimming pool, and free self parking.

All 44 soundproofed rooms feature flat-screen TVs with digital channels, and you can enjoy free WiFi, coffee/tea makers, and ceiling fans. Hair dryers, irons/ironing boards, and free toiletries are also available. Weekly housekeeping is available.

This smoke-free hotel offers free WiFi in public areas, barbecue grills, and free newspapers in the lobby. Additionally, you'll find a coffee shop/café and laundry facilities.

With a stay at this 4-star Townsville hotel, you'll be 2.2 km (1.4 mi) from Magnetic Island Ferry Terminal.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$109* Per night/room 22 Aug. - 23 Aug.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Direct Hotels – Kensington at Central ratings based on 485 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Direct Hotels – Kensington at Central

Everyone (308) Couples (119) Business (4) Family (54)
3 out of 5
The room was incredibly small and not happyvwith the cleanliness. There was actuality a shoe under the bed which my daughter found when she dropped something. There was also hair in the bed and no cover on the doona.

Posted by on 22 Jun. 2021

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Comment from Hotel Management

26 Jun. 2021 by Direct Hotels - Kensington at Central

Please accept our sincerest apologies for the issues you encountered during your stay. Thank you for bringing these items to our attention. Warm regards, Direct Hotels - Kensington at Central

4 out of 5
Close to the city and has parking included which is a bonus. I will say though that I don't like aparto hotels where they ask you to clean up after yourself and empty your own bin.

Posted by on 10 Jun. 2021

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Comment from Hotel Management

26 Jun. 2021 by Direct Hotels - Kensington at Central

Thank you for taking time to review you stay. We appreciate your comments. Kind regards, Direct Hotels - Kensington at Central

4 out of 5
Was all good but no extra blankets in the room

Posted by on 14 May 2021

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Comment from Hotel Management

17 May 2021 by Direct Hotels - Kensington at Central

Thank you for taking time to review your stay. We have taken your comments onboard about the extra blankets and we will relay this to the housekeeping team. Kind regards, Direct Hotels - Kensington at Central

4 out of 5
Had issue with hot water but service desk prompty fixed. Clean room, good location near restaurants &Cinema.

Posted by on 6 Apr. 2021

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Comment from Hotel Management

17 Apr. 2021 by Direct Hotels - Kensington at Central

Thank you taking time to review your stay with us. Kind regards, Direct Hotels - Kensington at Central

4 out of 5
Friendly staff who were very helpful to me. Good location about 1 km to CBD. Bus stop 50 metres from front door

Posted by on 23 Mar. 2021

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Comment from Hotel Management

29 Mar. 2021 by Direct Hotels - Kensington at Central

Thanks for the great review!! Kind regards, Direct Hotels - Kensington at Central

4 out of 5
The room was clean and spacious. The free parking near the lift was great especially since the weather was rainy most the time. Alternative check in was so helpful especially being New Years Eve.

Posted by on 31 Dec. 2020

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Comment from Hotel Management

16 Jan. 2021 by Direct Hotels - Kensington at Central

Thank you for your review. Great to hear you enjoyed your time with us. We hope to be able to welcome you back again. Kind regards, Direct Hotels - Kensington at Central

4 out of 5
The apartment was beautiful. There were a few dings and dents here and there with the place, and the fan in the bedroom was very noisy, which made the evenings a little warm, but otherwise it was very clean, comfortable & spacious. Staff were very friendly and helpful. It was well located, easy to get around and get to things. On-site secure parking was very good. Minimal street noise. Wonderful views. Happy to come back in future.

Posted by , from Mackay, QLD on 8 Dec. 2020

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Comment from Hotel Management

12 Dec. 2020 by Direct Hotels - Kensington at Central

Hi Candice, Thank you for taking time to review your stay with us. We're happy to hear you enjoyed your apartment and the complex. We look forward to welcoming you back again in the future. Warm regards, Direct Hotels - Kensington at Central

5 out of 5
Apartments very spacious, great location and lovely balcony

Posted by on 25 Oct. 2020

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Comment from Hotel Management

29 Oct. 2020 by Direct Hotels - Kensington at Central

Thank you for the great review!! Kind regards, Direct Hotels - Kensington at Central

5 out of 5
Great location and neat and tidy rooms. All amenities are great and it was and extremely comfortable stay for our family.

Posted by , from Rockhampton on 4 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by Direct Hotels - Kensington at Central

Hi Wade, Thank you for the wonderful review. We appreciate you taking time to leave your feedback. We hope to be able to welcome you back again. Kind regards, Direct Hotels - Kensington at Central

5 out of 5

Posted by on 4 Sep. 2020

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Comment from Hotel Management

7 Sep. 2020 by Direct Hotels - Kensington at Central

Thank you for the wonderful score of 5 out of 5!! Direct Hotels - Kensington at Central

About the Direct Hotels – Kensington at Central

Location 1-3 Kingsway Place, Townsville, QLD 4810

Property Features

There are 3 restaurants on site, along with a coffee shop/café. WiFi is free in public spaces. An outdoor pool, tour/ticket assistance, and barbecue grills are also featured at Direct Hotels – Kensington at Central. Self parking is free. This 4-star Townsville hotel is smoke free.

  • 1 building
  • 44 guestrooms or units
  • 9 levels
  • 3 dining venues
  • Built in 2012
  • Coffee shop
  • Poolside lounge chairs
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV) (5.5 km / 3.4 mi)
  • Train station: Townsville Station (1.1 km / 0.7 mi)
  • Parking: Free self parking

Room Amenities

Direct Hotels – Kensington at Central offers 44 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium digital channels. Bathrooms include showers and complimentary toiletries. This Townsville hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Flat-screen television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Direct Hotels – Kensington at Central has 3 restaurants on site.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
The check-in location differs from the property location. To check in, go to 4 Kingsway Place To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
The check-in location differs from the property location. To check in, guests will need to go to 4 Kingsway Place
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Central Kensington Apartments Vivo Apartment Townsville
  • Q Resorts Kensington Apartment
  • Q Resorts Kensington Apartment Townsville
  • Q Resorts Kensington Townsville
  • Central Kensington Apartments Apartment Townsville
  • Central Kensington Apartments Apartment
  • Central Kensington Apartments Townsville
  • Central Kensington Apartments
  • Central Kensington Apartments Vivo Apartment
  • Central Kensington Apartments Vivo Townsville
  • Central Kensington Apartments Vivo
  • Central Kensington s Vivo
  • Direct Hotels – Kensington at Central Hotel
  • Direct Hotels – Kensington at Central Townsville
  • Direct Hotels – Kensington at Central Hotel Townsville

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas has a 3-device limit.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.