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"Great location, very clean. Loved the on-sen. Room and beds were too tiny though. " More

By a verified traveller on Mon 13 May 2019

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Hotel Description

Candeo Hotels Tokyo Shimbashi puts you in the heart of Tokyo, within a 20-minute stroll of Hamarikyu Garden and Tokyo Tower. Highlights at this hotel include free in-room WiFi.

All 126 rooms feature flat-screen TVs, free bottled water, and hair dryers. Nice touches to enhance your stay include slippers and free toiletries, while premium linens invite a good night's rest.

This hotel has free WiFi in public areas, a 24-hour front desk, and dry cleaning/laundry services. Added amenities include a sauna and laundry facilities. Each morning cooked-to-order breakfast is served between 7 AM and 10 AM.

Sights within a 20-minute drive of this 3-star Shinbashi hotel include Tokyo Imperial Palace and Kaminarimon.

Double Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$96* Per night/room 7 Mar. - 8 Mar.

Corner Twin Room, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Corner Twin Room for 3 adults, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Double Room, Non Smoking (1 Person)

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Twin Room, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

King Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Candeo Hotels Tokyo Shimbashi ratings based on 5 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Candeo Hotels Tokyo Shimbashi

Everyone (5)
1 out of 5
If you want to have a quiet night sleep, get away from this hotel. The internal water pipes running whole night and staffs don’t even care to offer an solution to you.

Posted by , from Sydney on 8 Feb. 2020

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Comment from Hotel Management

18 Mar. 2020 by カンデオホテルズ東京新橋店

Thank you for taking the time to leave a review. I am sorry to hear our staff was not accommodating during your stay. Having looked over your reservation, I am sorry the new room we provided was also potentially noisy. We are currently taking measures to address it. Best regards, Candeo Hotels Tokyo Shimbashi Front

4 out of 5
Great location, very clean. Loved the on-sen. Room and beds were too tiny though.

Posted by on 13 May 2019

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Comment from Hotel Management

23 May 2019 by Candeo Hotels Tokyo Shimbashi

Thank you for staying with us before. Thank you for taking a time to write comment. As regards to the beds, we are sorry that we could not meet your expectation. It is hard to make more space because of the land is small, and the located in middle of the Tokyo. Hoewever, we will improve to our servicen more than before. I hope to see you in near the future.

5 out of 5
Central location, close to Shimbashi train station. Clean & reasonable size room. However, only 2 washing machines / dryer available on level 12 and people are queuing for it.

Posted by , from Sydney on 20 Oct. 2018

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Comment from Hotel Management

26 Nov. 2018 by カンデオホテルズ東京新橋

Thank you for taking the time to leave a review! We appreciate the feedback regarding the number of washing machines and resulting queue--it will definitely be taken into consideration. Best regards, Tyler McGinnis

3 out of 5

Tiny Rooms

Tiny room but good location. Beautiful sky spa but it is not suitable for children as you can not wear swim wear... I was told it was suitable for children but it is not. The staff do not speak any English. The breakfast is average. Did I mention our room was TINY!?

Posted by on 22 Apr. 2018

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Comment from Hotel Management

27 Apr. 2018 by Tyler McGinnis カンデオホテルズ

Thank you for leaving a review! We are sorry to hear about your displeasure with the spa and apologize for any misunderstandings--as both Japanese children and adults bathe together without swimwear, we strive to provide an authentic Japanese experience for our guests. We would also like to express our regret that our English was not up to par--we are working hard to remedy this situation! We hope if you have the opportunity to visit us once more, we are able to leave a better impression! Tyler McGinnis, Candeo Hotels Front Staff

4 out of 5

Good for locals, not English-speakers

Pros: Brand new, just opened in mid January, great onsen, good location near Ginza
Cons: Staff that can speak English, translating signage in rooms into English (air con instructions, TV remote). Rooms max 3 persons, too small for family
Location: Good location near Shimbashi trtain station and lots of eateries, walking distance to Ginza
Good location, brand new hotel but does not cater for English-speakers, reception had limited English, all signage in room was in Japanese (air con, tv remote), all TV channels in Japanese (usually there is at least one in English). Rooms too small for family of 4 (on check-in found out that child supposed to sleep in our bed, my 10 yr old too big so we ended up booking an extra room!). Make sure to request a twin room (two beds) and not a double (one bed) as room size bigger. Third person sleeps on converted bench, fine for my 12 year old but not for an adult.

Posted by , from Sydney AUS on 30 Jan. 2018

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Comment from Hotel Management

4 Feb. 2018 by Ito

Thank you very much for your stay in CandeohotelsTokyoShimbashi. Our English speaking ability needs to be improved. Thank you for the kind many advice. We are looking forward to welcoming you again. Kindest regards.

About the Candeo Hotels Tokyo Shimbashi

Location 3-6-8 Shimbashi, Minato-ku, Tokyo, Tokyo 105-0004

Property Features

As a guest of Candeo Hotels Tokyo Shimbashi, you'll find a sauna, a vending machine, and multilingual staff. WiFi is free in public spaces. Candeo Hotels Tokyo Shimbashi also features laundry facilities, dry cleaning/laundry services, and an elevator. Smoking is allowed in designated areas at this 3-star Tokyo hotel.

  • 126 guestrooms or units
  • Built in 2018
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Train station: Shimbashi Station (0.5 km / 0.3 mi)
  • Metro station: Uchisaiwaicho Station (0.4 km / 0.2 mi)

Room Amenities

Candeo Hotels Tokyo Shimbashi offers 126 air-conditioned accommodations with complimentary bottled water and slippers. Beds feature premium bedding. 48-inch flat-screen televisions come with pay movies. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Flat-screen television
  • Movies for purchase
  • Refrigerator
  • Electric kettle
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Slippers
  • Toiletries (free)
  • Bidet
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a sauna.

Spa Services

  • Indoor public bath (no mineral springs)

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association


Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: JPY 1980 for adults and JPY 1430 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candeo Hotels Tokyo Shimbashi Hotel
  • Candeo Hotels Shimbashi Hotel
  • Candeo Hotels Shimbashi
  • Candeo Hotels Tokyo Shimbashi Hotel
  • Candeo Hotels Tokyo Shimbashi Tokyo
  • Candeo Hotels Tokyo Shimbashi Hotel Tokyo

You should know

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.