Shinagawa Prince Hotel

4.0 star property
Family-friendly hotel connected to a shopping centre in Tokyo with 5 restaurants

Photo gallery for Shinagawa Prince Hotel

Restaurant
Annex Tower Millennial King Room, Non-Smoking (30th-32nd floors)
Property amenity
Exterior
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
The current price is AU$200
6 July - 7 July

Explore the area

Map
4-10-30 Takanawa Minato-ku, Tokyo, Tokyo-to, 108-8611
  • Roppongi Hills
    ‪4 min drive‬
  • Tokyo Tower
    ‪4 min drive‬
  • Shibuya Crossing
    ‪7 min drive‬
  • Tokyo (HND-Haneda)
    ‪11 min drive‬

Room options

Annex Tower King Room, Non-Smoking (8th-20th Floors)

7.0 out of 10
Good
(9 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 25.6 sq m
  • Sleeps 3
  • 1 King Bed

Annex Tower King Room, Non-Smoking (21st-29th Floors)

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 25.6 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Annex Tower Double Room, Non-Smoking (21st-29th Floors)

8.2 out of 10
Very good
(22 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 20.4 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Annex Tower Millennial King Room, Non-Smoking (30th-32nd floors)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 25.6 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Annex Tower Millennial Twin Room, Non-Smoking (30th-32nd floors)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 20.8 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Annex Tower Millennial Double Room, Non-Smoking (30th-32nd floors)

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 20.4 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Main Tower Corner Twin Room with Sofa, Non-Smoking (6th-16th floors)

8.6 out of 10
Excellent
(33 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 26.5 sq m
  • Sleeps 5
  • 2 Single Beds

Main Tower Twin Room, Non-Smoking (18th-27th floors)

7.8 out of 10
Good
(91 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 4
  • 2 Single Beds

Main Tower Corner Twin Room with Sofa, Non-Smoking (19th-27th floors)

8.2 out of 10
Very good
(31 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 26.5 sq m
  • Sleeps 5
  • 2 Single Beds

Main Tower Upper Floor Twin Room, Smoking (32nd floor)

7.8 out of 10
Good
(9 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Annex Tower Double Room, Non-Smoking (8th-20th Floors)

8.4 out of 10
Very good
(42 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 20.41 sq m
  • Sleeps 3
  • 1 Double Bed

Main Tower Upper Floor Corner Twin Room, Non-Smoking (30th-34th floors)

8.4 out of 10
Very good
(20 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 26.5 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Main Tower Twin Room, Smoking (17th floor)

7.8 out of 10
Good
(31 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 4
  • 2 Single Beds

Annex Tower Twin Room, Non-Smoking (9th-14th Floors)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 20.41 sq m
  • Sleeps 4
  • 2 Single Beds

Main Tower Premier Double Room, Smoking (37th floor)

8.2 out of 10
Very good
(20 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Main Tower Premier Corner Twin Room, Non-Smoking (35th-36th floors)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 26.5 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Main Tower Corner Twin Room with Extra Bed, Non-Smoking (18th-26th floors)

7.4 out of 10
Good
(18 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 26.5 sq m
  • Sleeps 5
  • 2 Single Beds

Main Tower Twin Room, Non-Smoking (6th-16th floors)

8.0 out of 10
Very good
(162 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 4
  • 2 Single Beds

Main Tower Premier Double Room, Non-Smoking (35th-36th floors)

8.8 out of 10
Excellent
(33 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Main Tower Upper Floor Twin Room, Non-Smoking (28th-34th floors)

8.0 out of 10
Very good
(66 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

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About the area

Tokyo

Shinagawa Prince Hotel places you in the heart of Tokyo, connected to a shopping centre and 2.3 km (1.4 mi) from Tokyo Bay. Highlights at this family-friendly hotel include 5 restaurants, a 24-hour gym and a bar/lounge. .Enjoy the 9 indoor tennis courts along with access to a bowling alley. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also the convenience of self parking. .With a stay at this Minato hotel, you'll be 4 km (2.5 mi) from Tokyo Tower and 4.1 km (2.5 mi) from Roppongi Hills.

What's nearby

  • Roppongi Hills - 4 min drive - 3.8 km
  • Tokyo Tower - 4 min drive - 4.1 km
  • Tokyo Midtown - 5 min drive - 4.9 km
  • Toyosu Market - 6 min drive - 6.3 km
  • Shibuya Crossing - 7 min drive - 7.7 km

Getting around

  • Shinagawa Station - 4 min walk
  • Takanawadai Station - 11 min walk
  • Tokyo (HND-Haneda) - 23 min drive

Restaurants

  • ‪LUXE DINING HAPUNA - ‬1 min walk
  • ‪あきた美彩館ダイニング - ‬2 min walk
  • ‪和食・酒 えん - ‬4 min walk
  • ‪叙々苑品川プリンスホテル店 - ‬6 min walk
  • ‪地鶏や ウィング高輪店 - ‬1 min walk

About this property

Shinagawa Prince Hotel

Family-friendly hotel connected to a shopping centre in Tokyo with 5 restaurants
Shinagawa Prince Hotel offers its guests indoor tennis courts and a 24-hour fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A vending machine, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Shinagawa Prince Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this Tokyo hotel.

  • 2378 guestrooms or units
  • 39 levels
  • 5 dining venues
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Shinagawa Prince Hotel offers 2378 air-conditioned accommodations with a safe and complimentary bottles of water. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, slippers, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Chinese (Mandarin), English, Japanese, Korean

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (JPY 1,500 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,633 for adults and JPY 3,277 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • DINING & BAR TABLE 9 TOKY
  • LUXE DINING HAPUNA
  • コーヒーラウンジ マウナケア
  • 中国料理 品川大飯店
  • 味街道 五十三次

Things to do

  • 24-hour gym
  • 9 indoor tennis courts
  • Bowling alley
  • Concerts/live shows
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • Bowling alley
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Accessibility

  • No lift

More

  • 39 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rate plan for children ages 4-5, and can be requested onsite for the listed child breakfast fee. There are no breakfast fees for children 3 and under.
Guests booked in breakfast inclusive rate plans are required to bring their keycard or reservation confirmation to the breakfast venue.
Guests must be over 18 years old to access the fitness facility. Reservations are required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 5 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4633 for adults and from JPY 3277 for children
  • Self-parking fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children aged 5 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Prince Shinagawa
Hotel Shinagawa
Hotel Shinagawa Prince
Prince Hotel Shinagawa
Prince Shinagawa
Prince Shinagawa Hotel
Shinagawa Hotel
Shinagawa Prince
Shinagawa Prince Hotel
Minato Prince Hotel
Prince Hotel Minato
Prince Hotel Tokyo
Shinagawa Prince Hotel Tokyo Japan
Prince Hotel
Shinagawa Prince Hotel Hotel
Shinagawa Prince Hotel Tokyo
Shinagawa Prince Hotel Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Shinagawa Prince Hotel?

Shinagawa Prince Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shinagawa Prince Hotel?

As of 2 July 2025, prices found for a 1-night stay for 2 adults at Shinagawa Prince Hotel on 6 July 2025 start from AU$200.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shinagawa Prince Hotel?

Yep, Shinagawa Prince Hotel has a self car park for JPY 1500 per day.

Are there any beaches close to Shinagawa Prince Hotel?

The closest beach to Shinagawa Prince Hotel is Odaiba Beach Park (3.7 km).

Is Shinagawa Prince Hotel family-friendly?

You bet! With amenities such as babysitting services, a corner/local shop and laundry facilities, it's no surprise that Shinagawa Prince Hotel is a hit with families.

Does Shinagawa Prince Hotel serve breakfast?

You bet, our travelers can't get enough of the buffet breakfast here! Offered daily between 6:00 AM and 10:00 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Shinagawa Prince Hotel?

No, Shinagawa Prince Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Shinagawa Prince Hotel?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shinagawa Prince Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Shinagawa Prince Hotel?

No, pets are not allowed.

Shinagawa Prince Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2002 out of 4147 reviews
Rating 8 - Good. 1300 out of 4147 reviews
Rating 6 - Okay. 516 out of 4147 reviews
Rating 4 - Poor. 184 out of 4147 reviews
Rating 2 - Terrible. 145 out of 4147 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Beautiful restaurant/bar area with the best views in town!
Stayed 2 nights in Mar 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

It was very clean and comfortable. Great restaurants in the hotel area. Easy access to transportation. Serves was very friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Corin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

ANNIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shinagawa Prince has excellent services and facilities. An envelope had arrived for us in advance, and the staff gave it to us as soon as we checked in. The hotel has multiple shopping and dining option, has a Seven Eleven for all our last minute food or toiletry needs. It's within 5 minutes of walking to a major train station which is connected to several shopping malls. It's been a great experience living at Shinagawa Prince Hotel.
Stayed 5 nights in Mar 2025

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with easy access to JR.

Great hotel in a terrific location right next to JR rail station although quite some walk to Metro. Plenty of shops and restaurants. The room was very small but adequate. Air conditioning a problem with it being centrally controlled for heating and cooling otherwise service was good. Reasonably close to Haneda Airport, about 20 mins in s cab outside peak hrs.
Stayed 3 nights in Mar 2025

2/10 Terrible

joe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude
Stayed 6 nights in Mar 2025

6/10 Okay

Shari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location is close to the station and Haneda Airport.
Stayed 1 night in Mar 2025

8/10 Good

Jurgen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting with views of hillside. Golf course close by. Museums within walking distance. Hiking areas closeby.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
nice vie w
Stayed 1 night in Mar 2025

4/10 Poor

Michelle, Pasadena

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Mar 2025

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like a Vegas mega-hotel. This place caters to westerners who want as little culture shock as possible. The hotel reminded me of Caesar's Palace in Vegas. The rooms aren't as fancy as the over-priced shopping, movie theater, and restaurants. Location is great! Just one block from the Shinagawa station, which is a major hub. You will use the western exit, but during your stay, check out the restaurants outside the eastern exit for variety. If you want a cultural experience with an onsen and ryokan, stay away. If you want easy access to the trains or minimal cultural shock, this is a great place.
Stayed 3 nights in Mar 2025

6/10 Okay

Jay

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Great Location, Small Room

The location cannot be beat, literally across the street from Shinagawa station, a direct shot from Narita airport. I have stayed here before, but forgot how small and uncomfortable the rooms are. The heat was still on and the room was sweltering. The awkward step up to the bathroom was unenjoyable. It is so convenient, but not sure I would stay here again.
Stayed 1 night in Mar 2025

6/10 Okay

Marylu

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The maid was very nice. The front desk staff does not Speak much English. The rooms look like it has not been renovated in a very long time. The shower drain didn’t Getdrain well. I was always bathing in a foot of standing water.
Stayed 4 nights in Mar 2025

6/10 Okay

Marylu

Travelled with family
Disliked: Amenities
The drain in the shower was plugged. I was bathing in standing water for 5 nights
Stayed 1 night in Mar 2025

2/10 Terrible

RYOHEI

Stayed 2 nights in Mar 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Ji Eun

Stayed 3 nights in Mar 2025

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service! It can be a little confusing which tower you're staying in and where to check in for it, but the staff is so friendly and helpful to get you where you need to be. The room was a good size for Tokyo and there is a 7-11 adjoined to the building.
Stayed 3 nights in Mar 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay at a reasonable price

3 nights visiting various sights in Tokyo. Comfortable although a small room. A little noisy from close by rooms however generally comfortable.
View from window
Stayed 3 nights in Mar 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay!
Stayed 2 nights in Mar 2025

8/10 Good

Anthony

Liked: Cleanliness
Disliked: Staff & service
Close to 'Shinagawa Train Station
Stayed 2 nights in Mar 2025

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor Customer Service!

Booked 2 smoking rooms by accident for my family. One room was bad with smoking smell. I asked for a partial refund as just one room had a bad lingering smoke smell. Request was denied by a lady manager. I tried to explain that the other room was perfectly fine and this room was not cleaned enough.
Stayed 2 nights in Mar 2025

10/10 Excellent

KATHLEEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to train station
Stayed 4 nights in Mar 2025

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had difficulty finding it, even though I have stayed before. We walked past it and went up the street, which was challenging because my daughter's luggage was heavy and she had her 7 year old with her. Directions to the lobby would have helped since between construction and no signage, we only found it by asking the construction workers. Otherwise, I like this hotel and wish we had more time there to enjoy it. It is directly across from the JR station entrance, there are many food options there, and the room was quiet and comfortable.
Stayed 1 night in Mar 2025