Shinagawa Prince Hotel

4.0 star property
Family-friendly hotel connected to a shopping centre in Tokyo with 5 restaurants

Photo gallery for Shinagawa Prince Hotel

Restaurant
Property preview
Main Tower Premier Corner Twin Room, Non-Smoking (35th-36th floors)
Property amenity
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
The current price is AU$154
6 Jan - 7 Jan 2026

Explore the area

View map
4-10-30 Takanawa Minato-ku, Tokyo, Tokyo-to, 108-8611
  • Place, Shinagawa Prince Cinema
    ‪3 min walk‬
  • Place, Sengakuji Temple
    ‪12 min walk‬
  • Place, Meiji Gakuin University
    ‪14 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪20 min drive‬

Room options

Annex Tower Double Room, Non-Smoking (8th-20th Floors)

8.4 out of 10
Very good
(64 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

Annex Tower Millennial Twin Room, Non-Smoking (30th-32nd Floors)

  • Sleeps 2

Annex Tower Millennial Double Room, Non-Smoking (30th-32nd Floors)

  • Sleeps 2

Main Tower Premier Corner Twin Room, Non-Smoking (35th-36th Floors)

  • Sleeps 2

Main Tower Upper Floor Corner Twin Room, Non-Smoking (30th-34th Floors)

  • Sleeps 2

Main Tower Corner Double Room(21f)

  • Sleeps 2

Main Tower Upper Floor Twin Room, Non-Smoking (28th-34th floors)

8.0 out of 10
Very good
(76 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Main Tower Premier Double Room, Non-Smoking (35th-36th floors)

8.8 out of 10
Excellent
(38 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Main Tower Premier Double Room, Smoking (37th floor)

7.8 out of 10
Good
(25 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Main Tower Corner Twin Room with Extra Bed, Non-Smoking (18th-26th floors)

7.4 out of 10
Good
(24 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 27 sq m
  • Sleeps 5
  • 2 Twin Beds

Main Tower Twin Room, Non-Smoking (6th-16th floors)

8.0 out of 10
Very good
(190 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 21 sq m
  • Sleeps 4
  • 2 Twin Beds

Main Tower Twin Room, Smoking (17th floor)

7.4 out of 10
Good
(36 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 21 sq m
  • Sleeps 4
  • 2 Twin Beds

Annex Tower Twin Room, Non-Smoking (9th-14th Floors)

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 20 sq m
  • Sleeps 4
  • 2 Twin Beds

Main Tower Premier Corner Twin Room, Non-Smoking (35th-36th floors)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Main Tower Twin Room, Non-Smoking (6th-16th Floors)

  • Sleeps 2

Annex Tower Millennial King Room, Non-Smoking (30th-32nd Floors)

  • Sleeps 2

Main Tower Upper Floor Corner Twin Room, Non-Smoking (30th-34th floors)

8.4 out of 10
Very good
(20 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Main Tower Upper Floor Twin Room, Smoking (32nd floor)

7.0 out of 10
Good
(14 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Main Tower Corner Twin Room with Sofa, Non-Smoking (19th-27th floors)

8.2 out of 10
Very good
(35 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 27 sq m
  • Sleeps 5
  • 2 Twin Beds

Main Tower Twin Room, Non-Smoking (18th-27th floors)

7.6 out of 10
Good
(114 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 21 sq m
  • Sleeps 4
  • 2 Twin Beds

Main Tower Corner Twin Room with Sofa, Non-Smoking (6th-16th floors)

8.2 out of 10
Very good
(46 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 27 sq m
  • Sleeps 5
  • 2 Twin Beds

Annex Tower Millennial Double Room, Non-Smoking (30th-32nd floors)

7.6 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Annex Tower Millennial Twin Room, Non-Smoking (30th-32nd floors)

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Annex Tower Millennial King Room, Non-Smoking (30th-32nd floors)

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Annex Tower Double Room, Non-Smoking (21st-29th Floors)

7.6 out of 10
Good
(29 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Annex Tower King Room, Non-Smoking (21st-29th Floors)

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Annex Tower King Room, Non-Smoking (8th-20th Floors)

7.0 out of 10
Good
(12 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

Annex Tower Hollywood Twin Room

  • Sleeps 2

Annex Tower King Room, Non-Smoking (21st-29th Floors)

  • Sleeps 2

Annex Tower Double Room, Non-Smoking (21st-29th Floors)

  • Sleeps 2

Main Tower Corner Twin Room With Sofa, Non-Smoking (6th-16th Floors)

  • Sleeps 3

Main Tower Twin Room, Non-Smoking (18th-27th Floors)

  • Sleeps 2

Main Tower Corner Twin Room With Sofa, Non-Smoking (19th-27th Floors)

  • Sleeps 3

Main Tower Premier Corner Twin Room, Smoking (35th-37th Floors)

  • Sleeps 2

Main Tower Premier Double Room, Smoking (37th Floors)

  • Sleeps 2

Main Tower Upper Floor Twin Room, Smoking (32th Floors)

  • Sleeps 2

Main Tower Twin Room, Smoking (17th Floors)

  • Sleeps 2

Main Tower Premier Double Room, Non-Smoking (35th-36th Floors)

  • Sleeps 2

Annex Tower King Room With Sofa Bed, Non-Smoking (8th-20th Floors)

  • Sleeps 3

Annex Tower Double Room, Non-Smoking (8th-20th Floors)

  • Sleeps 2

Main Tower Corner Twin Room (28th-29th Floors)

  • Sleeps 3

Main Tower Corner Twin Room Smoking (32th Floors)

  • Sleeps 2

Annex Tower King Room With Sofa Bed, Non-Smoking (21st-29th Floors)

  • Sleeps 3

Main Tower Upper Floor Twin Room, Non-Smoking (28th-34th Floors)

  • Sleeps 2

Annex Tower King Room, Non-Smoking (8th-20th Floors)

  • Sleeps 2

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About the area

Tokyo

Shinagawa Prince Hotel places you in the heart of Tokyo, connected to a shopping centre and 2.3 km (1.4 mi) from Tokyo Bay. Highlights at this family-friendly hotel include 5 restaurants, a 24-hour gym and a bar/lounge. .Enjoy the 9 indoor tennis courts along with access to a bowling alley. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4-property class Minato hotel include Tokyo Tower and Tokyo Imperial Palace.

What's nearby

  • Shinagawa Prince Cinema - 3 min walk - 0.3 km
  • Koyasan Tokyo Betsuin Temple - 12 min walk - 1.1 km
  • Meguro River - 12 min walk - 1.1 km
  • Sengakuji Temple - 12 min walk - 1.1 km
  • Meiji Gakuin University - 14 min walk - 1.2 km

Getting around

  • Shinagawa Station - 4 min walk
  • Takanawadai Station - 11 min walk
  • Tokyo (HND-Haneda) - 23 min drive

Restaurants

  • ‪麻布茶房 - ‬3 min walk
  • ‪LUXE DINING HAPUNA (リュクス ダイニング ハプナ) - ‬1 min walk
  • ‪和食・酒 えん - ‬4 min walk
  • ‪Obicà Mozzarella Bar - ‬1 min walk
  • ‪風神 - ‬2 min walk

About this property

Shinagawa Prince Hotel

Family-friendly hotel connected to a shopping centre in Tokyo with 5 restaurants
Shinagawa Prince Hotel offers its guests indoor tennis courts and a 24-hour fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A vending machine, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Shinagawa Prince Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Tokyo hotel.

  • 2378 guestrooms or units
  • 39 levels
  • 5 dining venues
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Shinagawa Prince Hotel offers 2378 air-conditioned accommodations with a safe and complimentary bottles of water. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, slippers, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (JPY 1,500 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,633 for adults and JPY 3,277 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • DINING & BAR TABLE 9 TOKY
  • LUXE DINING HAPUNA
  • コーヒーラウンジ マウナケア
  • 中国料理 品川大飯店
  • 味街道 五十三次

Things to do

  • 24-hour gym
  • 9 indoor tennis courts
  • Bowling alley
  • Concerts/live shows
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • Bowling alley
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Accessibility

  • Lift

More

  • 39 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
A scheduled power outage will take place on January 21, 2026, from 1-5 AM, in the Main Tower, East Tower building, Completion time may change slightly depending on the work situation.
A scheduled power outage will take place on February 9, 2026, from 1-5 AM, in the N Tower, Annex Tower building. Completion time may change slightly depending on the work situation.
A scheduled power outage will take place on January 19, 2026, from 1-5 AM, in the Main Tower, Annex Tower, N Tower, East Tower building. Completion time may change slightly depending on the work situation.
A scheduled power outage will take place on January 5, 2026, from 1-5 AM, in the Annex Tower building. Completion time may change slightly depending on the work situation.
Breakfast is not included in the breakfast rate plan for children ages 4-5, and can be requested onsite for the listed child breakfast fee. There are no breakfast fees for children 3 and under.
Guests booked in breakfast inclusive rate plans are required to bring their keycard or reservation confirmation to the breakfast venue.
Guests must be over 18 years old to access the fitness facility. Reservations are required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 5 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4633 for adults and from JPY 3277 for children
  • Self-parking fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children aged 5 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Prince Shinagawa
Hotel Shinagawa
Hotel Shinagawa Prince
Prince Hotel Shinagawa
Prince Shinagawa
Prince Shinagawa Hotel
Shinagawa Hotel
Shinagawa Prince
Shinagawa Prince Hotel
Minato Prince Hotel
Prince Hotel Minato
Prince Hotel Tokyo
Shinagawa Prince Hotel Tokyo Japan
Prince Hotel
Shinagawa Prince Hotel Hotel
Shinagawa Prince Hotel Tokyo
Shinagawa Prince Hotel Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Shinagawa Prince Hotel?

Shinagawa Prince Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shinagawa Prince Hotel?

As of 13 Dec 2025, prices found for a 1-night stay for 2 adults at Shinagawa Prince Hotel on 6 Jan 2026 start from AU$154.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shinagawa Prince Hotel?

Yep, Shinagawa Prince Hotel has a self car park for JPY 1500 per day. A self car park is also available, for a fee.

Are there any beaches close to Shinagawa Prince Hotel?

The closest beach to Shinagawa Prince Hotel is Odaiba Beach Park (3.7 km).

Is Shinagawa Prince Hotel family-friendly?

You bet! With amenities such as babysitting services, a corner/local shop and laundry facilities, it's no surprise that Shinagawa Prince Hotel is a hit with families.

Does Shinagawa Prince Hotel serve breakfast?

You bet, our travelers can't get enough of the buffet breakfast here! Offered daily between 6:00 AM and 10:00 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Shinagawa Prince Hotel?

No, Shinagawa Prince Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Shinagawa Prince Hotel?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shinagawa Prince Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Shinagawa Prince Hotel?

No, pets are not allowed.

Reviews

Shinagawa Prince Hotel Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 2220 out of 4554 reviews
Rating 8 - Good. 1408 out of 4554 reviews
Rating 6 - Okay. 567 out of 4554 reviews
Rating 4 - Poor. 204 out of 4554 reviews
Rating 2 - Terrible. 155 out of 4554 reviews

Reviews

10/10 Excellent

shukurani

Stayed 6 nights in Jun 2025

10/10 Excellent

Jackelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved how conveniently it was close to the train station! no complaints.
Stayed 5 nights in Sep 2025

10/10 Excellent

Yen hsun

Stayed 3 nights in Sep 2025

8/10 Good

Angelina

Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2025

10/10 Excellent

Leona L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easily accessible.
Stayed 3 nights in Sep 2025

10/10 Excellent

Charis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room that can easily open two suitcases
Stayed 4 nights in Aug 2025

10/10 Excellent

Julian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible Hotel

Prince Hotels have always, in my mind, been supposedly the better hotels, but I finally got a chance to stay at one and my stay was really sad. The room was just tiny and grungy. It was hard to maneuver. I've stayed in better business hotels and this one definitely seemed like a business hotel more or less. I've been to Tokyo many times and the room was small, but it was just crammed and the bed tiny and the AC did not work well. It was not worth staying especially considering we had to go up 2 separate elevators to get to our room and it wasn't clear we were in the annex rather than the actual hotel. It was just not a good experience overall though the service was nice I guess.
Stayed 1 night in Aug 2025

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

A wonderful place to stay. Great for the business traveler. The breakfast buffet is fantastic, not to mention the variety of places to eat around the complex. It is located right across from the Shinagawa train station, and there’s even a Kuroneko shipping service that will send your luggage directly to your airport.
Stayed 6 nights in Sep 2025

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
The property overall was clean. The lobby area was nicer than the actual rooms. Rooms are on the small side but overall was clean and quiet. Location is good, next to a main subway station
Stayed 4 nights in Aug 2025

4/10 Poor

Andrew Feng

Disliked: Staff & service, property conditions & facilities
Great location right across the Shinagawa station. Easy access to the city and close to Henada Airport.
Stayed 9 nights in Aug 2025

10/10 Excellent

fumiaki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good for transportation.
Stayed 1 night in Aug 2025

10/10 Excellent

Douglas J, Overijse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast offerings are impressive but very expensive. Other cheaper choices are available nearby.
Stayed 5 nights in Sep 2025

10/10 Excellent

Shonpaul

Stayed 2 nights in Aug 2025

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Things I liked=The hotel is right across the street from the train station. There are a lot of stores to shop at. Great view. The rooms are OK. Bathrooms are small. Not very large. There's a great buffet morning, noon & night but it is on the pricier side. Other restaurants and lounges are on the upper floors but very expensive. Dinner starting @ $150 Things I didn't like=The auotmated check in at the Kiosk was terrible. Had to get help multiple times. It let you check in early but wasn't very user friendly. The guest next to me was having the same problem. Also the a/c is set at 77 degrees. Tried to change it with no success. reported the issue to the front desk. They sent someone up to check it. Didn't help. Their solution was to send up a fan which helped a little. So thermostats can't be adjusted. The pool was broke and if it was working you have to pay to use it. Mattresses were kinda hard and not as comfortable. Only tea and no coffee in the room.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kok Seng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cleanliness of air filter needs improvement

Requested for a smoking room and got one. Thank you very much. The in-room air filter is extremely blocked and dirty but better than the last time which I had to clean it myself. Will give 5 stars for cleanliness if the filter is routinely replaced and not just cleaned.
Stayed 3 nights in Sep 2025

6/10 Okay

Fred, HOFFMAN ESTATES

Travelled with family
Disliked: Staff & service
Fairly good experience staying at the Annex Tower. Some staff at the Annex Tower were rude. The staff at the Main Tower were superb. Great breakfast. Confusing hotel layout but easy after you get used to it.
Stayed 1 night in Sep 2025

10/10 Excellent

Takatoshi

Stayed 2 nights in Aug 2025

10/10 Excellent

Yamamoto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Basic hotel. Staff are very professional and helpful. Our room was a bit larger than most Japanese hotel rooms (we had a corner room), and it was clean and quiet. Location of hotel is excellent; located right across the street from the train station. Overall, very pleased with our stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

WEIBIN

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Aug 2025

10/10 Excellent

WASIF

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Awesome grand hotel next to major station which connects everywhere
Stayed 4 nights in Aug 2025

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT

THE STAFF WERE PROFESSIONAL. ROOM WAS CLEAN AND SATISFACTORY.
Stayed 1 night in Sep 2025

8/10 Good

Laura

Stayed 1 night in Sep 2025