Shinagawa Prince Hotel

4.0 star property
Family-friendly hotel connected to a shopping centre in Tokyo with 5 restaurants

Photo gallery for Shinagawa Prince Hotel

Restaurant
Main Tower Premier Corner Twin Room, Non-Smoking (35th-36th floors)
Restaurant
Restaurant
Property amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
The current price is AU$146
18 Jan - 19 Jan

Explore the area

View map
4-10-30 Takanawa Minato-ku, Tokyo, Tokyo-to, 108-8611
  • Place, Shinagawa Prince Cinema
    ‪3 min walk‬
  • Place, Sengakuji Temple
    ‪12 min walk‬
  • Place, Meiji Gakuin University
    ‪14 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪20 min drive‬

Room options

Annex Tower Double Room, Non-Smoking (8th-20th Floors)

8.4 out of 10
Very good
(64 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

Annex Tower Millennial Twin Room, Non-Smoking (30th-32nd Floors)

  • Sleeps 2

Annex Tower Millennial Double Room, Non-Smoking (30th-32nd Floors)

  • Sleeps 2

Main Tower Premier Corner Twin Room, Non-Smoking (35th-36th Floors)

  • Sleeps 2

Main Tower Upper Floor Corner Twin Room, Non-Smoking (30th-34th Floors)

  • Sleeps 2

Main Tower Corner Double Room(21f)

  • Sleeps 2

Main Tower Upper Floor Twin Room, Non-Smoking (28th-34th floors)

8.0 out of 10
Very good
(76 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Main Tower Premier Double Room, Non-Smoking (35th-36th floors)

8.8 out of 10
Excellent
(38 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Main Tower Premier Double Room, Smoking (37th floor)

7.8 out of 10
Good
(25 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Main Tower Corner Twin Room with Extra Bed, Non-Smoking (18th-26th floors)

7.4 out of 10
Good
(25 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 27 sq m
  • Sleeps 5
  • 2 Single Beds

Main Tower Twin Room, Non-Smoking (6th-16th floors)

8.0 out of 10
Very good
(193 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 21 sq m
  • Sleeps 4
  • 2 Single Beds

Main Tower Twin Room, Smoking (17th floor)

7.4 out of 10
Good
(36 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 21 sq m
  • Sleeps 4
  • 2 Single Beds

Annex Tower Twin Room, Non-Smoking (9th-14th Floors)

8.6 out of 10
Excellent
(7 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 20 sq m
  • Sleeps 4
  • 2 Single Beds

Main Tower Premier Corner Twin Room, Non-Smoking (35th-36th floors)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Main Tower Twin Room, Non-Smoking (6th-16th Floors)

  • Sleeps 2

Annex Tower Millennial King Room, Non-Smoking (30th-32nd Floors)

  • Sleeps 2

Main Tower Upper Floor Corner Twin Room, Non-Smoking (30th-34th floors)

8.4 out of 10
Very good
(20 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Main Tower Upper Floor Twin Room, Smoking (32nd floor)

7.0 out of 10
Good
(14 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Main Tower Corner Twin Room with Sofa, Non-Smoking (19th-27th floors)

8.2 out of 10
Very good
(36 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 27 sq m
  • Sleeps 5
  • 2 Single Beds

Main Tower Twin Room, Non-Smoking (18th-27th floors)

7.6 out of 10
Good
(120 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 21 sq m
  • Sleeps 4
  • 2 Single Beds

Main Tower Corner Twin Room with Sofa, Non-Smoking (6th-16th floors)

8.2 out of 10
Very good
(46 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 27 sq m
  • Sleeps 5
  • 2 Single Beds

Annex Tower Millennial Double Room, Non-Smoking (30th-32nd floors)

7.6 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Annex Tower Millennial Twin Room, Non-Smoking (30th-32nd floors)

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Annex Tower Millennial King Room, Non-Smoking (30th-32nd floors)

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Annex Tower Double Room, Non-Smoking (21st-29th Floors)

7.6 out of 10
Good
(32 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Annex Tower King Room, Non-Smoking (21st-29th Floors)

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Annex Tower King Room, Non-Smoking (8th-20th Floors)

7.0 out of 10
Good
(12 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

Annex Tower Hollywood Twin Room

  • Sleeps 2

Annex Tower King Room, Non-Smoking (21st-29th Floors)

  • Sleeps 2

Annex Tower Double Room, Non-Smoking (21st-29th Floors)

  • Sleeps 2

Main Tower Corner Twin Room With Sofa, Non-Smoking (6th-16th Floors)

  • Sleeps 3

Main Tower Twin Room, Non-Smoking (18th-27th Floors)

  • Sleeps 2

Main Tower Corner Twin Room With Sofa, Non-Smoking (19th-27th Floors)

  • Sleeps 3

Main Tower Premier Corner Twin Room, Smoking (35th-37th Floors)

  • Sleeps 2

Main Tower Premier Double Room, Smoking (37th Floors)

  • Sleeps 2

Main Tower Upper Floor Twin Room, Smoking (32th Floors)

  • Sleeps 2

Main Tower Twin Room, Smoking (17th Floors)

  • Sleeps 2

Main Tower Premier Double Room, Non-Smoking (35th-36th Floors)

  • Sleeps 2

Annex Tower King Room With Sofa Bed, Non-Smoking (8th-20th Floors)

  • Sleeps 3

Annex Tower Double Room, Non-Smoking (8th-20th Floors)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Main Tower Corner Twin Room (28th-29th Floors)

  • Sleeps 3

Main Tower Corner Twin Room Smoking (32th Floors)

  • Sleeps 2

Annex Tower King Room With Sofa Bed, Non-Smoking (21st-29th Floors)

  • Sleeps 3

Main Tower Upper Floor Twin Room, Non-Smoking (28th-34th Floors)

  • Sleeps 2

Annex Tower King Room, Non-Smoking (8th-20th Floors)

  • Sleeps 2

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About the area

Tokyo

Shinagawa Prince Hotel places you in the heart of Tokyo, connected to a shopping centre and 2.3 km (1.4 mi) from Tokyo Bay. Highlights at this family-friendly hotel include 5 restaurants, a 24-hour gym and a bar/lounge. .Enjoy the 9 indoor tennis courts along with access to a bowling alley. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4-property class Minato hotel include Tokyo Tower and Tokyo Imperial Palace.

What's nearby

  • Shinagawa Prince Cinema - 3 min walk - 0.3 km
  • Koyasan Tokyo Betsuin Temple - 12 min walk - 1.1 km
  • Meguro River - 12 min walk - 1.1 km
  • Sengakuji Temple - 12 min walk - 1.1 km
  • Meiji Gakuin University - 14 min walk - 1.2 km

Getting around

  • Shinagawa Station - 4 min walk
  • Takanawadai Station - 11 min walk
  • Tokyo (HND-Haneda) - 23 min drive

Restaurants

  • ‪麻布茶房 - ‬3 min walk
  • ‪LUXE DINING HAPUNA (リュクス ダイニング ハプナ) - ‬1 min walk
  • ‪和食・酒 えん - ‬4 min walk
  • ‪Obicà Mozzarella Bar - ‬1 min walk
  • ‪風神 - ‬2 min walk

About this property

Shinagawa Prince Hotel

Family-friendly hotel connected to a shopping centre in Tokyo with 5 restaurants
Shinagawa Prince Hotel offers its guests indoor tennis courts and a 24-hour fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A vending machine, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Shinagawa Prince Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Tokyo hotel.

  • 2378 guestrooms or units
  • 39 levels
  • 5 dining venues
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Shinagawa Prince Hotel offers 2378 air-conditioned accommodations with a safe and complimentary bottles of water. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, slippers, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (JPY 1,500 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,633 for adults and JPY 3,277 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • DINING & BAR TABLE 9 TOKY
  • LUXE DINING HAPUNA
  • コーヒーラウンジ マウナケア
  • 中国料理 品川大飯店
  • 味街道 五十三次

Things to do

  • 24-hour gym
  • 9 indoor tennis courts
  • Bowling alley
  • Concerts/live shows
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • Bowling alley
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Accessibility

  • Lift

More

  • 39 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
A scheduled power outage will take place on January 21, 2026, from 1-5 AM, in the Main Tower, East Tower building, Completion time may change slightly depending on the work situation.
A scheduled power outage will take place on February 9, 2026, from 1-5 AM, in the N Tower, Annex Tower building. Completion time may change slightly depending on the work situation.
A scheduled power outage will take place on January 19, 2026, from 1-5 AM, in the Main Tower, Annex Tower, N Tower, East Tower building. Completion time may change slightly depending on the work situation.
Breakfast is not included in the breakfast rate plan for children ages 4-5, and can be requested onsite for the listed child breakfast fee. There are no breakfast fees for children 3 and under.
Guests booked in breakfast inclusive rate plans are required to bring their keycard or reservation confirmation to the breakfast venue.
Guests must be over 18 years old to access the fitness facility. Reservations are required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 5 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4633 for adults and from JPY 3277 for children
  • Self-parking fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children aged 5 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Prince Shinagawa
Hotel Shinagawa
Hotel Shinagawa Prince
Prince Hotel Shinagawa
Prince Shinagawa
Prince Shinagawa Hotel
Shinagawa Hotel
Shinagawa Prince
Shinagawa Prince Hotel
Minato Prince Hotel
Prince Hotel Minato
Prince Hotel Tokyo
Shinagawa Prince Hotel Tokyo Japan
Prince Hotel
Shinagawa Prince Hotel Hotel
Shinagawa Prince Hotel Tokyo
Shinagawa Prince Hotel Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Shinagawa Prince Hotel?

Shinagawa Prince Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shinagawa Prince Hotel?

As of 15 Jan 2026, prices found for a 1-night stay for 2 adults at Shinagawa Prince Hotel on 18 Jan 2026 start from AU$145.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shinagawa Prince Hotel?

Yep, Shinagawa Prince Hotel has a self car park for JPY 1500 per day. A self car park is also available, for a fee.

Are there any beaches close to Shinagawa Prince Hotel?

The closest beach to Shinagawa Prince Hotel is Odaiba Beach Park (3.7 km).

Is Shinagawa Prince Hotel family-friendly?

You bet! With amenities such as babysitting services, a corner/local shop and laundry facilities, it's no surprise that Shinagawa Prince Hotel is a hit with families.

Does Shinagawa Prince Hotel serve breakfast?

You bet, our travelers can't get enough of the buffet breakfast here! Offered daily between 6:00 AM and 10:00 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Shinagawa Prince Hotel?

No, Shinagawa Prince Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Shinagawa Prince Hotel?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shinagawa Prince Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Shinagawa Prince Hotel?

No, pets are not allowed.

Shinagawa Prince Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2284 out of 4670 reviews
Rating 8 - Good. 1432 out of 4670 reviews
Rating 6 - Okay. 589 out of 4670 reviews
Rating 4 - Poor. 206 out of 4670 reviews
Rating 2 - Terrible. 159 out of 4670 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jaylan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great there are so many things to do here it’s hard to want to go outside sometimes
Stayed 1 night in Oct 2025

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience, cleanliness, staff friendly, good breakfast buffet
Stayed 3 nights in Oct 2025

10/10 Excellent

Cynthia

Stayed 2 nights in Oct 2025

10/10 Excellent

Cinderella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel had a great location with restaurants and shopping close by. I will definitely stay here again.
Stayed 5 nights in Oct 2025

10/10 Excellent

Holly

Travelled with family
Liked: Property conditions & facilities

Convenient

Very convenient to Tokyo, airport and transportation. We didn’t know we were going to be in a smoking room - so if you are also sensitive to that too, make sure you specify. Skip the long lines at check in and use the mobile kiosks with your reservation and passport.
Stayed 2 nights in Oct 2025

4/10 Poor

Jenny

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room is clean but room layout was bad. The toilet overflowed on the last day but staff was quick to resolve. There were minimal outlets available and oddly placed (not by the night stand). Except for toothpaste, toothbrush and slippers there were no other items available. Stayed t Sheraton Grande right before, which also had older hotel room, but Shinagawa Prince pails in comparison.
Stayed 4 nights in Oct 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very convenient location! The variety of restaurants is amazing…and the breakfast buffet is out of this world!
Stayed 3 nights in Oct 2025

8/10 Good

sefton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We need updating, and makeover
Stayed 3 nights in Oct 2025

8/10 Good

John, West Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A busy hotel, but quiet at night, that offers comfortable, clean rooms with great service and a location right next to one of Tokyo’s key train stations. Eat breakfast early or late. In between can be very busy and you’ll likely wait in line to get a table.
Stayed 1 night in Oct 2025

10/10 Excellent

ERYKA, San Bernardino

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had everything. It was conveniently located to the train station that had many shopping and dining options.
Stayed 1 night in Oct 2025

10/10 Excellent

Nhat Tinh, Montreal

Stayed 1 night in Oct 2025

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went out of their way to assist and accommodate all my needs.
Breakfast- yummm
Afternoon tea!
Signage
Taxi wait area
Stayed 3 nights in Oct 2025

4/10 Poor

Wyne

Stayed 1 night in Oct 2025

10/10 Excellent

Agnes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Close to station.
Stayed 9 nights in Oct 2025

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at check in and other where not nice or helpful. Room smelt bad. Line up for paid breakfast 40 minutes just to get in. Food was mediocre at best. Room as old and shower was not right for the bathroom. We were early and had to check a bag. That line was 35 min standing in a corridor. Overall a bad rating and I don’t consider myself difficult or picky about things.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location and first night stay if you want to explore Tokyo and then get a Shinkansen to visit our parts of Japan
Stayed 2 nights in Oct 2025

8/10 Good

Geoff

Travelled with family
Stayed 2 nights in Sep 2025

10/10 Excellent

christofer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice sized liked the deep tub
Stayed 2 nights in Oct 2025

6/10 Okay

Naomi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not as sparkling as I remember from ten years ago. Looking grungy and the mass of people checking in at 3:00 check in time was a drag. Limited amenities in the room too,, only a toothbrush. But staff members everywhere in the property are helpful and so pleasant but just overwhelmed.
Stayed 1 night in Oct 2025

10/10 Excellent

SHUWEI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good services
Stayed 2 nights in Oct 2025

10/10 Excellent

CHUI SHAN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Christine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location was amazing, literally across the street from Shinagawa Station, and 7-11 in the hotel. Staff and service is great, however, rooms are extremely small, outdated, and dirty.
Stayed 3 nights in Oct 2025

8/10 Good

John

Stayed 2 nights in Oct 2025

10/10 Excellent

Jenny

Stayed 1 night in Sep 2025