8/10 Good
Peter
10 Feb 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a suite which had a killer view. Windows across the entire length of the suite. Large space all around. Reception staff is plenty and kind. I only experienced two negative issues. There was a very large hairball in the room.
Skylounge seemed very busy at the entrance. I was great with a number to wait. Many tourists that are not hotel guest seems to frequent so they can be pushy and carry all their luggage with them.
I was asked to wait what would be 35 min for a single seat at the bar for a drink. I began to get impatient so I asked if I could take a look to see if it was even something I wanted to patron. I quickly noticed there was only a single person at the entire bar which had at least 20 empty seats. So I return to wait for my seat for another chuck of time. I have one sake. The total time for this was 2,5 hrs and I have now only one choice at this hour to drive to a busier park of the city to look for food which I made by 15 min. I don’t know why they made me wait but it was completely unnecessary and took op most of my night and I only had two in Tokyo. Please don’t make VIP guests wait for no reason.
They provided a limousine airport ride free of charge to make up for this.
Peter
Stayed 2 nights in Feb 2024