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3.8 out of 5

"We arrived and the room that we were given was awful. Very dirty and feel really unclean. We rang reception and was offered another room. This room wa ... " More

By a verified traveller on Sun 11 Oct 2020

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Hotel Description

Oaks Sydney Hyde Park Suites places you in the center of Sydney, within a short 5-minute stroll of Australian Museum and Hyde Park. Highlights at this property include in-room kitchenettes.

Each apartment features WiFi, a TV, and a hair dryer. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. A phone, an iron/ironing board, and free toiletries are also available.

This smoke-free apartment building offers free WiFi in public areas, a 24-hour front desk, and limo/town car service. Added amenities include laundry facilities, a terrace, and express check-out. There's also the convenience of self parking.

Places within a 15-minute walk of this 4-star Sydney Central Business District property include Sydney Tower and Queen Victoria Building.

Studio (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$110* Per night/room 2 Dec. - 3 Dec.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Executive (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Two Bedroom Executive

Bed Count 2 King Beds Maximum Occupancy 5 Max

Executive Studio (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Bedroom Executive (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Oaks Sydney Hyde Park Suites ratings based on 831 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Oaks Sydney Hyde Park Suites

Everyone (499) Couples (210) Business (5) Students (1) Family (97) Other (1)
3 out of 5
We arrived and the room that we were given was awful. Very dirty and feel really unclean. We rang reception and was offered another room. This room was very clean and comfortable. If the people at the reception knew this room wasn't up to standard why did they give the first room to us. The second room was very nice and was fully carpeted.

Posted by , from Sydney on 11 Oct. 2020

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Comment from Hotel Management

20 Oct. 2020 by Rachel V

Thank you for taking the time to review our property Oaks Hyde Park Plaza. We are glad that you found our staff accommodating! However, we are sorry to read of any inconvenience that may have affected your stay. Please be assured your feedback is very valuable and all issues addressed will be investigated to ensure the comfort of our future guests. We hope to welcome you back to Oaks Hyde Park Plaza again soon! Warmest regards,

4 out of 5

Posted by on 3 Oct. 2020

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Comment from Hotel Management

20 Oct. 2020 by Rachel V

1) Dear Guest, Thank you for taking the time to review our property. We are delighted to read that you enjoyed your most recent stay with us. I will be glad to pass on your kind words to our team. We hope to welcome you back to Oaks Hyde Park Plaza again in the near future. Kind regards,

4 out of 5
The place has definitely had its hay day, but is still comfortable, clean and convenient. Some attention to kitchen utensils wouldn't go astray - the knives were blunt and the spoons were bent.

Posted by , from Carcoar NSW on 12 Sep. 2020

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Comment from Hotel Management

20 Oct. 2020 by Rachel V

Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us. We appreciate your feedback as it assists in the improvement and development of our services and product. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Hyde Park Plaza in the near future for another memorable experience. Sincerely,

5 out of 5
Building itself was a little outdated, however, rooms were nicely renovated and comfortable. Aircon wasn't working in one room

Posted by on 3 Sep. 2020

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Comment from Hotel Management

29 Oct. 2020 by Rachel V

Thank you for your post. It's great to know that you had such a pleasant experience whilst staying at Oaks Hyde Park Plaza and found the location of our property to be convenient for you. We are looking forward to welcoming you back to stay with us the next time you are in Sydney. Best Regards,

4 out of 5
Close to the city and train stations inner city hotels and food outlets

Posted by on 1 Aug. 2020

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Comment from Hotel Management

2 Aug. 2020 by AN

Dear Guest, Thank you for your post. It's great to know that you found the location of our property to be convenient for you! We are looking forward to welcoming you back to stay with us the next time you are in Sydney. Best Regards, The Oaks Hyde Park Plaza Team

3 out of 5
Well located, clean but noisy & a bit worn. Had to request a few items that should have been in the room.

Posted by , from Byron Bay on 1 Aug. 2020

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Comment from Hotel Management

1 Aug. 2020 by AN

Dear Peter, Thank you for taking the time to review our property Oaks Hyde Park Plaza. I am disappointed to hear about your most recent experience with us, please understand that this is not the standard that we strive for at Oaks. I will pass on your valuable feedback to our Housekeeping and Maintenance staff to improve on our services and quality for our future guests. Should you ever decide to stay with us again, we can assure you that your expectations will be met! Warm regards, The Oaks Hyde Park Plaza Team

4 out of 5
Excellent location Rooms nice Staff nice Parking very tight with a big car

Posted by , from Bomaderry MSW on 21 Jul. 2020

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Comment from Hotel Management

1 Aug. 2020 by An

Dear Caz, Thank you for taking the time to review our property. We are delighted to read that you enjoyed your most recent stay with us. I will be glad to pass on your kind words to our team! We do understand that our car park is extremely tight and hard to manoeuvre, this is unfortunately out of the hotel’s control and we apologise for the difficulty you encountered. We are also currently undergoing renovations and hope to have all our apartments completed in the near future. We hope to welcome you back again soon. Kind regards The Oaks Hyde Park Plaza Team

2 out of 5
Premises is old and tired, shabby looking. Small bathrooms

Posted by on 15 Jul. 2020

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Comment from Hotel Management

1 Aug. 2020 by AN

Dear Guest, Thank you for taking the time to review your recent stay with us at Oaks Hyde Park Plaza. We were regretful to read about your impression of your room and would have loved the opportunity to render this matter during your stay. We value all feedback and we will address these matters to our management regarding the issues mentioned above. We appreciate your feedback and we hope to welcome you back at Oaks Hyde Park Plaza in the near future. Kind Regards, The Oaks Hyde Park Plaza Team

3 out of 5
The room was nice. Sadly, When you go onto the balcony, you get a beautiful view of rubbish, underpants and smoke butts all right near the window. The only room service was deliveroo which had 4 options (only 2 at our time of ordering) and you try to call reception for a long time before anyone answers. It was a fine place to stay.

Posted by , from Canberra on 22 Jun. 2020

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4 out of 5

Posted by on 8 Jun. 2020

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About the Oaks Sydney Hyde Park Suites

Location 38 College Street, Darlinghurst, NSW 2010

Property Features

As a guest of Oaks Sydney Hyde Park Suites, you'll find a terrace, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi. Oaks Sydney Hyde Park Suites also features limo/town car service, express check-out, and an elevator. Parking is available for a fee. This 4-star Sydney apartment is smoke free.

  • 86 guestrooms or units
  • 17 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Car service
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (15 km / 9.3 mi)
  • Train station: Sydney Central Station (1 km / 0.6 mi)
  • Metro station: Museum Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Sydney Hyde Park Suites offers 86 air-conditioned accommodations with hair dryers and irons/ironing boards. Accommodations at this 4-star apartment have kitchenettes with refrigerators, stovetops, and microwaves. Bathrooms include showers and complimentary toiletries. This Sydney apartment provides wireless Internet access for a surcharge.

  • In-room kitchenette
  • Television
  • Refrigerator
  • Microwave
  • Stove
  • Shower
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Self parking fee: AUD 50.00 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyde Park Oaks
  • Oaks Hyde
  • Oaks Hyde Park
  • Oaks Hyde Park Plaza
  • Oaks Hyde Park Plaza Apartment
  • Oaks Hyde Park Plaza Apartment Sydney
  • Oaks Hyde Park Plaza Sydney
  • Oaks Hyde Plaza
  • Oaks Park Plaza
  • Oaks Plaza Hyde Park
  • Hyde Park Plaza Sydney
  • Oaks Hyde Park Plaza Hotel Sydney
  • Park Plaza Sydney
  • Sydney Park Plaza
  • Park Plaza Oaks Hyde
  • Oaks Hyde Park Plaza
  • Oaks Sydney Hyde Park Suites Apartment
  • Oaks Sydney Hyde Park Suites Darlinghurst
  • Oaks Sydney Hyde Park Suites Apartment Darlinghurst

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.