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4.1 out of 5

"The location is great, an easy walk to Cockle Bay, Darling Harbour and the city. The bathroom looked dirty and the hot water wasn’t turned on - I had ... " More

By a verified traveller on Sun 21 Feb 2021

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Hotel Description

Metro Apartments on Darling Harbour - Sydney places you in the center of Sydney, steps from SEA LIFE Sydney Aquarium and within a short 5-minute stroll of King Street Wharf. Highlights at this property include in-room kitchens, washers/dryers, and free WiFi.

You can enjoy an LCD TV with cable channels, and each apartment features a balcony, a sofa bed, and a sitting area. In-room dining is easy with a kitchen that comes equipped with a refrigerator and a microwave. A coffee/tea maker, a safe, and a hair dryer are also available.

This business-friendly apartment building offers free WiFi in public areas, concierge services, and a computer station. Added amenities include laundry facilities, dry cleaning/laundry services, and luggage storage.

Places within a 15-minute walk of this 3.5-star Darling Harbour property include Sydney Tower and International Convention Centre Sydney.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
AU$112* Per night/room 15 Jun. - 16 Jun.

Executive Apartment (New Years Eve)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment (New Years Eve)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Apartment, Harbour View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Metro Apartments on Darling Harbour - Sydney ratings based on 629 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Metro Apartments on Darling Harbour - Sydney

Everyone (279) Couples (92) Business (1) Family (254)
2 out of 5
The property wasn’t at all clean, there was period blood all over the toilet, hair all through the bath, the couch had stains all over it, ash all over the balcony. We had a drunk tradies try to barge into our room at 2am in the morning. The balcony was tiny not enough to even have a chair, the room was very small and the staircase and balcony not at all safe for children. The only good thing was the location.

Posted by on 21 Mar. 2021

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Comment from Hotel Management

21 Mar. 2021 by Metro Apartments Team

Dear Guest, Thank you for taking the time to leave your valued feedback on your previous stay at Metro Apartments on Darling Harbour and King Street. We are pleased to see that guest loved our location whereas just a proximity from Darling Harbour, Sydney CBD, Barangaroo, and many more great areas nearby the vicinity. We sincerely apologised regarding to what have caused an inconvenience during your stay. We work hard to deliver an exceptional guest experience however it's apparent in this case that we fell short. While I wish you had a better experience, it is a feedback like this that we learnt from and use to improve our quality of services. Please be rest assured that we had already pass on this feedback unto the relating department for the immediate action and follow up. Once again, thank you for your recent feedback towards your stay at Metro Apartments. We hope to have another opportunity to welcoming you back again in the nearest future. Kindest regards, Metro Apartments

4 out of 5
The location is great, an easy walk to Cockle Bay, Darling Harbour and the city. The bathroom looked dirty and the hot water wasn’t turned on - I had to find the fuse box and found that the switch for hot water was off. Also the shower head was terrible - all spray and no water pressure. The bathroom and bed are upstairs, so not great for anyone with mobility issues. Good size kitchen and lounge area.

Posted by on 21 Feb. 2021

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Comment from Hotel Management

22 Feb. 2021 by Metro Apartments Team

Dear Guest, Thank you very much for taking the time to leave your valued feedback in regards to your recent stay with us as Metro Apartments. We believed that guest had an amazing experience whilst in Sydney, and we are glad that Metro Apartments could be part of it. It is pleasing to know you enjoyed our competitive rates and your experience with our hotel staff was of the high standard we pride ourselves on. We are conveniently located just moments from Darling Harbour, not to mention within walking distance from Sydney's top 4 main attractions, shops and restaurants. We sincerely apologised regarding with the inconvenience that occured during your stay. We will definitely pass this feedback unto our maintenance department for an immediate rectification. Once again, thank you for leaving us a fantastic feedback. We look forward to welcoming you next time. Kind Regards, Metro Apartments

5 out of 5

Posted by on 22 Jan. 2021

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Comment from Hotel Management

4 Feb. 2021 by Metro Apartments Team

Dear Guest, Thank you for taking the time to leave your valued feedback in regards to your recent stay with us as Metro Apartments. It is pleasing to know you enjoyed our competitive rates and your experience with our hotel staff was of the high standard we pride ourselves on. We are conveniently located just moments from Darling Harbour, not to mention within walking distance from Sydney's top 4 main attractions, shops and restaurants. We look forward to welcoming you next time. Kind Regards, Metro Apartments

5 out of 5
Great value, location and apartment size. Friendly staff also.

Posted by , from Wollongong on 30 Oct. 2020

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Comment from Hotel Management

31 Oct. 2020 by Metro Apartments Team

Dear Lisa, Thank you for taking the time to leave your valued feedback in regards to your recent stay with us as Metro Apartments. It is pleasing to know you enjoyed our competitive rates and your experience with our hotel staff was of the high standard we pride ourselves on. We are conveniently located just moments from Darling Harbour, not to mention within walking distance from Sydney's top 4 main attractions, shops and restaurants. We look forward to welcoming you next time. Kind Regards, Metro Apartments

4 out of 5
Room was great for what we needed. Aircon worked but none of the controls did. Rooms were clean but not immaculate.

Posted by , from sydney on 2 Aug. 2020

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Comment from Hotel Management

4 Aug. 2020 by Metro Apartments on Darling Harbour

Thank you for staying at Metro Apartments on Darling Harbour. If you let us know as soon as you are aware of any issues with items in your room, we will do what we can to solve any issues we can. We are glad that you enjoyed your stay though, and we hope that you will come again and experience even more of the good things that Metro Apartments on Darling Harbour has to offer. Kind regards, Metro Apartments on Darling Harbour.

4 out of 5

Posted by on 14 Jul. 2020

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Comment from Hotel Management

14 Jul. 2020 by Codie

Thank you for your honest review regarding your recent experiences while staying at Metro Apartments on Darling Harbour.

5 out of 5
My husband and I have stayed at Metro Apartments twice this year, we absolutely love the rooms, they're somehow cosy and spacious at the same time! Always nice and clean, the staff are wonderful, very friendly and helpful. Location is great as well, a short walk from either QVB light rail or Wynyard station so getting there is easy. Darling Harbour, Madame Tussaud's, Sea Life Aquarium, Wild Life Sydney Zoo, and all the bars and restaurants around the harbour are within view of your balcony no matter what level you're on. If shopping is what you're in Sydney for then you're in a prime location to take a short walk to Westfield Sydney, Pitt St Mall, QVB, MidCity Shopping Centre, The Dymocks Building and The Strand Arcade.

Posted by , from Jamisontown on 12 Jun. 2020

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Comment from Hotel Management

17 Jun. 2020 by Metro Apartments Darling Harbour

Hi Tina, Thank you for staying at Metro Apartments on Darling Harbour. We are delighted that you enjoyed your stay so much and hope that you will come and stay with us again and experience even more of the good things that Metro Apartments has to offer. We even have our very own website for a variety of great deals and the best prices guaranteed! Kind regards, Metro Apartments on Darling Harbour.

4 out of 5
Like the location its clean and helpful staff . The long life milk was off in the fridge need to look at use by dates.

Posted by on 23 May 2020

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Comment from Hotel Management

1 Jun. 2020 by Codie

Thank you for staying at Metro Apartments on Darling Harbour and thank you for taking the time to leave us a feedback. We are sorry about the milk we will have housekeeping advised to check daily.

5 out of 5

Posted by on 18 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Metro Team member

Dear Anonymous Thank you so much for taking your time to give us the feedback of your latest stay with us. We are so happy to heard from your again. Thank you again for the great review you left for us, We are happy to that our hotel is good as your expectation. We hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again. Metro Team member

4 out of 5
Great location and very clean and tidy. The club noise can be heard but not to an extent that my two kids 2 and 5 couldn't sleep so that was great too! Bath was missing a plug but kids loved being allowed to have a shower

Posted by on 5 Jan. 2020

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Comment from Hotel Management

12 Jan. 2020 by Codie

We sincerely hope that we are able to welcome you back again, as we love having return guests come back. Have a wonderful day. Also sorry about the plug in the bath.

About the Metro Apartments on Darling Harbour - Sydney

Location 132 - 136 Sussex Street, Sydney, NSW 2000

Property Features

As a guest of Metro Apartments on Darling Harbour - Sydney, you'll find tour/ticket assistance, concierge services, and laundry facilities. A computer station is on site and WiFi is free in public spaces. The business-friendly Metro Apartments on Darling Harbour - Sydney also features dry cleaning/laundry services, a front desk safe, and an elevator. This 3.5-star Sydney apartment is smoke free.

  • 1 building
  • 24 guestrooms or units
  • 7 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: Sydney Airport (SYD) (17.6 km / 10.9 mi)
  • Train station: Sydney Circular Quay Station (1.9 km / 1.2 mi)
  • Metro station: Wynyard Station (0.6 km / 0.3 mi)

Room Amenities

Metro Apartments on Darling Harbour - Sydney offers 24 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch LCD televisions come with premium cable channels. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sydney apartment provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Separate bedroom
  • Sitting area
  • Pull-out sofa bed
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception is accessed via an entry on King Street (near the intersection with Sussex Street). Guests with mobility issues may encounter difficulties accessing this property due to steep stairs. F

The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 37 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: AUD 100.00 (subject to availability)
  • Rollaway bed fee: AUD 50 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Apartments Sydney Darling Harbour
  • Metro Apartments Darling Harbour Sydney
  • Metro Apartments Sydney Darling Harbour
  • Metro Darling Harbour Sydney
  • Sydney Darling Harbour Apartments
  • Metro Apartments Darling Harbour Sydney Apartment
  • Metro Apartments on Darling Harbour - Sydney Sydney
  • Metro Apartments on Darling Harbour - Sydney Apartment
  • Metro Apartments on Darling Harbour - Sydney Apartment Sydney

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.