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Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive

5.0 star property
Adults-only beachfront property with 2 outdoor pools

Photo gallery for Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Private beach, white sand, sun-loungers, beach towels
Free minibar, in-room safe, desk, blackout curtains
Exterior
Couples treatment room(s), sauna, steam room, body treatments

Reviews

9.6 out of 10
Exceptional

Popular amenities

The current price is AU$985
includes taxes & fees
27 May - 28 May

Explore the area

Map
Carretera Federal 307 Chetumal-Cancún, Km 306.5, Solidaridad, Playa del Carmen, QROO, 77710
  • Maroma Beach
    ‪7 min drive‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪10 min drive‬
  • Tres Rios Ecopark
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬

Room options

View all photos for Junior Suite Tropical View King

Free minibar, in-room safe, desk, blackout curtains

Junior Suite Tropical View King

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Ocean View Double

Junior Suite Partial Ocean View Double

Junior Suite Partial Ocean View Double

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 58 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Double

Preferred Club Junior Suite Ocean View Double | View from room

Preferred Club Junior Suite Ocean View Double

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
LED TV
Pillow menu
Separate bedroom
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Separate bathtub and shower, jetted bath, free toiletries, hair dryer

Junior Suite Ocean View King

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite

Preferred Club Honeymoon Suite

Preferred Club Honeymoon Suite

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
LED TV
Pillow menu
Separate bedroom
  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout

View from room

Preferred Club Junior Suite Swimout

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
LED TV
Pillow menu
Separate bedroom
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean Front Swim Out Governor Suite

Preferred Club Ocean Front Swim Out Governor Suite

Preferred Club Ocean Front Swim Out Governor Suite

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
LED TV
Pillow menu
Separate bedroom
Blackout curtains
  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | View from room

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
LED TV
Pillow menu
Separate bedroom
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Out Tropical View

View from room

Junior Suite Swim Out Tropical View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Swim Out

Presidential Suite Swim Out

Presidential Suite Swim Out

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
LED TV
Pillow menu
Separate bedroom
  • 174 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

Junior Suite Ocean View Double

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Tropical View Double

Junior Suite Tropical View Double

Junior Suite Tropical View Double

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 58 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View King

Free minibar, in-room safe, desk, blackout curtains

Junior Suite Partial Ocean View King

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 58 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front

Preferred Club Junior Suite Ocean Front | View from room

Preferred Club Junior Suite Ocean Front

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
LED TV
Pillow menu
Separate bedroom
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive. You'll be 2.6 km (1.6 mi) from Maroma Beach and 9.1 km (5.6 mi) from Tres Rios Ecopark. Highlights at this all-inclusive property include 8 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and steam room. The restaurant, El Patio Casual Elegance, serves Mexican cuisine and is open for dinner. With 8 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site nightclub and gym. 7752 square feet (720 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a hot tub. Each morning free buffet breakfast is offered between 6:30 AM and 11:00 AM. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 5-property class Maroma property include El Camaleón Mayakoba Golf Course and Puerto Morelos Beach.

What's nearby

  • Maroma Beach - 7 min drive - 2.7 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive - 6.6 km
  • Paradise Beach - 10 min drive - 5.9 km
  • Tres Rios Ecopark - 13 min drive - 9.1 km
  • El Camaleón Mayakoba Golf Course - 13 min drive - 10.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 38 min drive

Restaurants

  • ‪La Laguna - ‬9 min drive
  • ‪Snake Bar At Iberostar Maya - ‬13 min drive
  • ‪Alberca - Pool - Bar - ‬14 min drive
  • ‪Restaurante el Tapatío - ‬10 min drive
  • ‪Restaurante el Rancho - ‬13 min drive

About this property

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive

Adults-only beachfront property with 2 outdoor pools
Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 412 guestrooms or units
  • 4 levels
  • 8 dining venues
  • 8 bars or lounges
  • Conference rooms
  • 7752 sq ft of conference space
  • 720 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive offers 412 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas. 42-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 8 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bordeaux Casual Elegance
  • El Patio Casual Elegance
  • Himitsu Casual Elegance
  • Portofino Casual Elegance
  • Seaside Casual Elegance

Things to do

  • 2 outdoor pools
  • Archery
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Personal motorised watercraft
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Stereo
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (7,752 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces a strict dress code in certain restaurants.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Secrets Maroma Beach Riviera Cancun
Cancun Secrets Maroma Beach Riviera
Maroma Beach All Inclusive
Maroma Beach Secrets
Secrets Beach Riviera Cancun All Inclusive
Secrets Cancun Maroma Beach
Secrets Maroma Beach
Secrets Maroma Beach All Inclusive
Secrets Maroma Beach Riviera Cancun
Secrets Maroma Beach Riviera Cancun All Inclusive
Secrets oma Riviera Cancun In

Frequently asked questions

What is the cancellation policy at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

As of 1 May 2025, prices found for a 1-night stay for 2 adults at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive on 27 May 2025 start from AU$984.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

Yep, Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

The closest beach to Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive is Maroma Beach (0.5 km).

Is there a spa on site at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

Yep, there is an onsite spa at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive have a pool?

Yep, and guests love it! Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive.

Is Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive family-friendly?

No, Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive is an adults-only property.

Are there hot tubs in the rooms at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

No, but there are Jetted bath in the guestrooms.

Does Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive serve breakfast?

You bet, free buffet breakfast is available daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

No, Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

No, pets are not allowed.

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1045 out of 1274 reviews
Rating 8 - Good. 149 out of 1274 reviews
Rating 6 - Okay. 54 out of 1274 reviews
Rating 4 - Poor. 13 out of 1274 reviews
Rating 2 - Terrible. 13 out of 1274 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved property
Stayed 4 nights in Jan 2025

10/10 Excellent

Gretchen R

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing!
Stayed 3 nights in Jan 2025

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That staff was amazing! Very attentive and friendly.
Stayed 6 nights in Dec 2024

10/10 Excellent

Rebecca, Briarwood

Stayed 4 nights in Dec 2024

8/10 Good

Joseph Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great. The drinks were good, but the food was average all inclusive resort food. Room was clean, beach was great. Highly recommend to rent a beach cabana for a day and to get a massage at the spa.
Stayed 4 nights in Jan 2025

10/10 Excellent

Nikolay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for vacation Really like it
Stayed 3 nights in Jan 2025

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great resort - so clean, food was great, and staff was friendly- will be returning!!
Stayed 4 nights in Jan 2025

10/10 Excellent

PEARL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

padriac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like The staff and their commitment to me enjoying my stay while I was at the resort
Stayed 4 nights in Jan 2025

10/10 Excellent

India Holman

Liked: Cleanliness, staff & service, property conditions & facilities
The food was amazing. The customer service was the best I’ve ever experienced. My only complaint was that there weren’t enough beach chairs.
Stayed 4 nights in Dec 2024

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely our favorite place, we don’t even search further any more when looking for a place to book, this is our forever spot.
Stayed 7 nights in Dec 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Donna Carol, Brookshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at Secrets Maroma Beach Resort in Playa del Carmen, Mexico, for our wedding anniversary and it was an absolutely unforgettable experience! From the moment we arrived, the VIP service was outstanding. The staff went above and beyond to make us feel like royalty, anticipating our every need with such warmth and professionalism. The entertainment was top-notch, with a variety of high-quality shows and activities that kept us engaged throughout our stay. Whether it was live music, cultural performances, or themed nights, every event was thoughtfully curated and added so much joy to our experience. We stayed in the honeymoon suite, and it was nothing short of breathtaking. The room was impeccably designed with luxury and romance in mind. The stunning ocean view, spacious layout, and private amenities made it feel like our own little paradise. It was the perfect retreat for relaxation and indulgence. Every aspect of our stay exceeded expectations, from the incredible food and drinks to the pristine beaches and luxurious spa. Secrets Maroma Beach is truly a slice of heaven, and I can't recommend it enough for anyone looking for a dream getaway. We can’t wait to return!
Stayed 4 nights in Nov 2024

10/10 Excellent

Abby Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
This property was beautiful. The staff was great. My only complaint is that we bought a pool float at the stand by the pool and was charged double. The guy told us 25.00 and then charged our room over 50.00. They would not change it for us. Always get a receipt.
Stayed 4 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel and the beach
Stayed 7 nights in Jan 2025

6/10 Okay

Brian Curt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was great, but the sales tactics undermined the value of the premium price we paid. Upon arrival, we were pitched an upgrade to the “Preferred Club,” which quickly turned into a timeshare presentation. While I get it’s a business, it set a disappointing tone. On our first night, we were seated to discuss options for the New Year’s celebration, assuming it was included in the inflated holiday rate. Instead, we were told we’d need to pay $400-$800 extra to attend. This left us frustrated and undervalued, souring our impression of the stay. The restaurants had long waits every night, which is understandable during the New Year’s rush, but the inconsistency between bars was disappointing. Drinks varied wildly in quality. The lobby bar was the best, offering decent drinks, but the others served weak, inconsistent versions of the same orders. The constant upselling—whether for cabanas, events, or vendor products—was exhausting. My wife wanted to leave after the first night when she couldn’t get into a restaurant she’d looked forward to. I shared our concerns with the concierge and front desk, but nothing was done. Limited beach shade also seemed designed to push guests into renting cabanas. While I had a decent time and would consider going back, my wife made it clear she would not. The aggressive sales tactics and lack of attention to guest concerns diminished the overall enjoyment.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kimberley

Stayed 6 nights in Jan 2025

10/10 Excellent

Anh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts we have ever vacationed. It’s worth the extra cost to stay at this hotel. Foods were amazing in every à la carte restaurants. Staffs were outstanding even if you don’t tip, they still serve you with the best attitude. Of course, I tip my butler at Bali bed area, chef at Habachi, maid, and porter. They made you feel welcomed and not obligated to tip at every corner. Coco cafe have different desserts everyday was fabulous. No complaints except, we should’ve come here later in the month cause first week of January is still cold and cloudy 5 days out of 6days we were here. We will definitely staying with this brand when we are in Mexico again.
Stayed 6 nights in Jan 2025

10/10 Excellent

Jenna Faith

Stayed 4 nights in Jan 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Tejpalsinh Durgeshsinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Hashima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience ever. book it
Stayed 4 nights in Dec 2024

8/10 Good

Michael Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is fantastic. Unfortunately, there are enough chairs on the beach (Preferred Club or otherwise) when the resort is full. Unfortunately, there were lots of people marking chairs at the pool and beach first thing in the day. The service was quite good but the drinks were incredibly watered own even when we asked for doubles. I joked with my wife that a "triple" might yield what a single would yield elsewhere. The food was average. My wife was not a fan at all. I thought the selection was robust but some seasoning was needed on the majority of the food. I enjoyed having an Old Fashioned made tableside at the Italian restaurant. As for the room, we upgraded to a Honeymoon Suite with ocean view. The room was spacious but not worth the additional charge if you paid full freight. Our ocean view was also impeded by a couple of two story beach cabanas. Our patio had water staining on the ceiling as well as stained cushions. Paint was also peeling on the ceiling and a column. There was also no true sports bar to watch CFB playoff games. The only bar that came close had limited seating. Next, we were brought to our room in a maintenance golf cart and 3 adults tried to fit on a seat designed for two. I half hung off the golf cart as did the driver. We were also brought to our room by way of a back alley that is for service vehicles and warehousing for the resort. Not a good look. All told, this is not a 5 star resort. It is more like 3.5-4 stars.
Stayed 7 nights in Dec 2024

10/10 Excellent

Cassiopeia Yuki, milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort
Stayed 6 nights in Dec 2024