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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Where to?

Dates

March 2026

April 2026

Creator video - submitted by Saifuddin travel shop

Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Breakfast included
Pet-friendly

includes taxes & fees

11 Apr - 12 Apr

Explore the area

Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

Place, Cenote Santa Cruz
‪3 min walk‬
Place, Xcaret Eco Theme Park
‪16 min walk‬
Place, Xplor Theme Park
‪3 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Oceanfront (Adults)

Ocean view
53 sq m
1 bedroom
Sleeps 3
1 King Bed

Family Suite, Oceanfront

Good

Ocean view
58 sq m
Sleeps 4
1 King Bed

Suite Garden

Very good

Garden view
53 sq m
Sleeps 4
2 Queen Beds

Junior Suite

Excellent

Ocean view
126 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite, Ocean View

Wonderful

Ocean view
56 sq m
Sleeps 4
2 Queen Beds

Suite River

Excellent

River view
61 sq m
Sleeps 4
2 Queen Beds

Room, Oceanfront (Swim-up Adults)

Exceptional

Ocean view
58 sq m
Sleeps 3
1 King Bed

Room (Swim Up Garden)

Excellent

Garden view
58 sq m
Sleeps 4
2 Queen Beds

Junior Suite Adults

Beach view
126 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite River Adults

Exceptional

River view
59 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite (River Spa)

Wonderful

River view
59 sq m
Sleeps 3
1 King Bed

Junior Suite (Spa)

Garden view
126 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite (Garden Spa)

Exceptional

Garden view
59 sq m
Sleeps 3
1 King Bed

Suite with River View

Very good

River view
53 sq m
Sleeps 4

Suite Superior with Garden View

Good

Garden view
55 sq m
Sleeps 4

Suite with Sea View

Sea view
53 sq m
Sleeps 4

Suite Premium with Sea View

Sea view
53 sq m
Sleeps 3

Suite Deluxe with Sea View

Sea view
53 sq m
Sleeps 4

Suite Superior with Sea View

Sea view
55 sq m
Sleeps 3

Suite Junior

126 sq m
Sleeps 3

Suite Junior with Sea View

Sea view
126 sq m
Sleeps 3

Suite with Garden View

Exceptional

Garden view
53 sq m
Sleeps 4

Suite (River Jump)

River view
59 sq m
Sleeps 4
2 Queen Beds

Suite (Master)

Exceptional

Garden view
126 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite Standard with River View

River view
45 sq m
Sleeps 4

Suite Luxury with Garden View

Garden view
53 sq m
Sleeps 3

Suite Luxury with River View

River view
58 sq m
Sleeps 3

Suite Premium with River View

River view
58 sq m
Sleeps 3

Suite Junior with River View

River view
126 sq m
Sleeps 3

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. You'll find Cenote Santa Cruz a few steps away and Xenses Park within a 15-minute stroll. Highlights at this beachfront property include 20 restaurants, 15 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and Ayurvedic treatments. The family restaurant, CHIBALI, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 14 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site indoor swimming pool, 24-hour gym and outdoor tennis court. Other amenities include a Turkish bath/hammam, a sauna and a children's swimming pool. Each morning free full breakfast is offered between 7:00 AM and noon. There's also free self parking, along with the convenience of a free airport shuttle. .Places within a 30-minute walk of this 5-property class Playa del Carmen property include Xcaret Eco Theme Park and Xplor Theme Park.

What's nearby

Cenote Santa Cruz - 3 min walk - 0.3 km
Xcaret Eco Theme Park - 16 min walk - 1.4 km
Xenses Park - 17 min walk - 1.5 km
Xplor Theme Park - 3 min drive - 1.8 km
Ferry to Cozumel - 5 min drive - 2.2 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
‪The Buffete - ‬2 min walk
‪Arriba Baja - ‬16 min walk
‪El Xentral - ‬10 min walk
‪El Mercado De San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 15 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business centre and meeting rooms are available. An indoor pool, a children's pool, and a 24-hour fitness centre are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

1800 guestrooms or units

7 levels

10 buildings

20 dining venues

2 bars by the pool

2 swim-up bars

14 bars or lounges

2 coffee shops

Conference rooms

Built in 2017

Full breakfast (free)

Deli

Supervised kids' activities (surcharge)

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

5 Apr - 6 Apr

Pool
Spa pool
All-inclusive
Spa

includes taxes & fees

12 Apr - 13 Apr

Property amenities

Parking and transport

24-hour free return airport shuttle at scheduled times and on request
Free self parking on site
Limited on-site self parking

Food and drink

Free full breakfast available daily 7:00 AM to noon
14 bars/lounges
2 coffee shops/cafes
2 poolside bars
2 swim-up bars
20 restaurants
Couples/private dining
Snack bar/deli

Restaurants on site

CHIBALI
LA CANTINA
LA TRAJINERA
MERCADO LA MERCED
XIN GAO

Things to do

15 outdoor pools
24-hour gym
Arcade/game room
Billiards/pool table
Children's pool
Designer stores
Fishing
Fitness classes
Free bicycle rentals
Full-service spa
Games
Hiking/biking trails
Indoor pool
Kayaking
Outdoor tennis court
Playground
Rowing/canoeing
Sauna
Shopping
Steam room
TV in common areas
Waterslide
Yoga classes

Family friendly

15 outdoor pools
Arcade/game room
Children's pool
Indoor pool
Laundry facilities
Living room
Playground
Separate bedroom
Snack bar/deli
Soundproofed rooms
Stroller
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Beach towels
Garden
On a river
On the beach
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways (102 centimetre high)
Lift (119 centimetre wide door)
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk (119 centimetre high)
Wheelchair-accessible restaurant

10 buildings
7 floors
Ballroom
Banquet hall
Built in 2017
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Day bed
Down comforter
Egyptian cotton sheets
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress

Bathroom

Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV with digital channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Connecting rooms available
Desk chair
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Living room
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: MXN 3000 per pet, per stay
Only dogs are allowed
Weight limit: 22 lb per pet

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: MXN 3000 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

What is the cancellation policy at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of 12 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on 11 Apr 2026 start from AU$1,836, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, Hotel Xcaret Mexico - All Parks / All Fun Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

The closest beach to Hotel Xcaret Mexico - All Parks / All Fun Inclusive is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there is an onsite spa at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a pool?

Take your pick from 15 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive features 2 poolside bars, 15 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, pillowtop beds and premium bedding.

What makes Hotel Xcaret Mexico - All Parks / All Fun Inclusive a romantic place to stay?

A hot tub and beachfront dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Xcaret Mexico - All Parks / All Fun Inclusive.

Is Hotel Xcaret Mexico - All Parks / All Fun Inclusive family-friendly?

You bet! With amenities such as a children's pool, children's meals and supervised childcare, it's no surprise that Hotel Xcaret Mexico - All Parks / All Fun Inclusive is a hit with families.

Are there hot tubs in the rooms at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, all rooms come with private hot tubs.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive serve breakfast?

Yep, free full breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Relax with a coldie at the 2 poolside bars or 14 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

8.6

Excellent

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

2/10 Terrible

Aidin, Brooklyn

11 Dec 2025

Disliked: Cleanliness, property conditions & facilities

Stayed 5 nights in Nov 2025

6/10 Okay

Benjamin

Travelled with family and small children

11 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely horrible sleeping arrangement. All rooms are equipped with double beds not suitable for 2 adults if you come with family of 4. Sofa bed is also uncomfortable. Rest is great.

Stayed 7 nights in Dec 2025

10/10 Excellent

Ian

Travelled with family and small children

11 Dec 2025

Liked: Cleanliness, property conditions & facilities

Very clean and great food

Stayed 4 nights in Dec 2025

8/10 Good

Yuchen

Travelled with family and small children

10 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room and staff are excellent. All the parks are great to explore. Kids enjoyed their stay. However, we don’t like the park where there is a sale representative advising they will give us $180 credit after having a 90min presentation with them about vacation plan. They told us they would give us $90 after we told them we don’t have that much time, only 30min. We repeatedly told them we only had around 30min. At the end, they thought we would spend 90min to exchange $180. We had to go after they chit chat us for nothing. I personally don’t like their sale tactic which is the only bad experience with this trip.

Stayed 5 nights in Nov 2025

6/10 Okay

Connie Bejarano

Travelled with family

10 Dec 2025

Disliked: Cleanliness, staff & service

room service was horrible, they don’t answer the phone. When you finally ask someone for help they tell you they will be right back and they don’t. The food was cold or wrong order, they don’t restock daily, they took 3days to bring the extra blankets we asked for and there were two roches in the room. We called about them on the 2nd night and went to the lobby ro inform them. They did nothing. Also, transportation is not available if your flight leave after midnight

Stayed 4 nights in Dec 2025

2/10 Terrible

Travis

Travelled with group

8 Dec 2025

Liked: Cleanliness

Our ocean view suite had no view of the ocean. We had to continuously ask for more water in our room, they would not replenish it when they cleaned. Food was subpar

Stayed 4 nights in Dec 2025

10/10 Excellent

carolyn

Travelled with family

8 Dec 2025

Liked: Staff & service, property conditions & facilities, room comfort

Wonderful and telaxing

Stayed 1 night in Dec 2025

4/10 Poor

Jennifer

Travelled with family

8 Dec 2025

Liked: Cleanliness

Disliked: Staff & service, amenities

Not all the restaurants were good, there was not tacos stands everywhere, the bell hop people were rude, I asked them if they could take us too are room, I guess they wanted to stand and talk instead of doing there jobs, room service was gross and took hour to get anything, I loved the way the place look it was beautiful but it can be better, also they need better medical team on staff when it takes ambulance over hour to get there, all around my 3 nights sucks was not worth my money

Stayed 3 nights in Dec 2025

8/10 Good

Kostandinos, Anaheim

Travelled with family

8 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms were nice and clean The best drinks server at the pool was Daniel Pat Unique bars around the property

Stayed 6 nights in Nov 2025

10/10 Excellent

Ogochukwu

Travelled with family and small children

7 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Omg! Where do i start. The staff was amazing, everybody has a smile on their faces and always available to help. The food was delicious which was surprising for an all inclusive. Top shelf beverages. A lot of activities. The whole facility is very neat and smells nice. I can go on and on. I would definitely come back!

Stayed 4 nights in Dec 2025

10/10 Excellent

Luis

Travelled with family and small children

6 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excellent in all aspects honestly I think it’s my favorite place for vacations wherever you look is a picture spot and the rooms are very nice the food is good as well

Stayed 5 nights in Nov 2025

4/10 Poor

Siavash

Travelled with family

3 Dec 2025

Liked: Cleanliness, property conditions & facilities

The place is too big can be very crowded. Specially, the restaurants hard to get reservations at some of the restaurants feels like you’re on a giant cruise ship. For the prices that they charge I expected a little bit better personalized service.

Stayed 3 nights in Nov 2025

8/10 Good

Ana

2 Dec 2025

Stayed 5 nights in Nov 2025

4/10 Poor

fernando

Travelled with family

1 Dec 2025

Liked: Property conditions & facilities

Disliked: Cleanliness, amenities

This is the fifth time we’ve come to this resort, and it’s not worth what we paid. The room they gave us was full of cockroaches—they were coming out from everywhere. We had to change rooms at 2:00 a.m. The food is no longer as good as it used to be, the service has also gone down a lot in quality, and they don’t have enough staff. At the “Faroles” restaurant, there’s no entertainment anymore, and now they close very early. Everything closes very early, from bars to restaurants. I also didn’t like the age-restricted areas because if my daughter wants to go to the district, she would have to go alone since they didn’t let her brother, who is 12, enter. Oh, and the distances are huge to walk from one place to another. It wasn’t a good experience. Not for a five diamond resort it’s more like a four star resort now

Stayed 3 nights in Nov 2025

2/10 Terrible

Nerijus

1 Dec 2025

Stayed 7 nights in Nov 2025

10/10 Excellent

Stephanie

1 Dec 2025

Stayed 2 nights in Nov 2025

10/10 Excellent

LLoyd

Travelled with family

29 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing !

Stayed 8 nights in Nov 2025

10/10 Excellent

Guanfeng

29 Nov 2025

Stayed 7 nights in Nov 2025

2/10 Terrible

Dorin

Travelled with family and small children

29 Nov 2025

Disliked: Staff & service, amenities, property conditions & facilities

It is the worst experience Overpriced

Stayed 6 nights in Nov 2025

10/10 Excellent

jose luis

Travelled with group

27 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

everything was perfect. It was beautiful the hotel it's really big so many options to eat you can eat all day , if you want to you can stay there for days and never finished exploring everything you want you find it and every corner it's perfect for especial vacations.

Stayed 4 nights in Oct 2025

10/10 Excellent

Simon

Travelled with family

26 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Best resort i’ve ever been to, clean, amazing food, amazing parks included.

Stayed 7 nights in Nov 2025

4/10 Poor

jessica

26 Nov 2025

Stayed 5 nights in Nov 2025

10/10 Excellent

James, Hanmer

Travelled with family

25 Nov 2025

Liked: Cleanliness, amenities

Check in was the worst part almost 2 hrs & maybe 4 couples in front of us. No refreshments at check in. Other than that it was amazing!!!!! Would definitely go again. If I can be notified of deals I would make it my next destination!

Stayed 6 nights in Nov 2025

10/10 Excellent

Carina

23 Nov 2025

Stayed 2 nights in Nov 2025

8/10 Good

Ginette Lynn

Travelled with family

23 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

The good- The property is massive, beautiful and well kept. Rooms (even the most basic) are spacious and clean and the beds are very comfortable. Amazing variety of food and quality is excellent! Majority of the staff are friendly and helpful. The bad- customer service could definletey be improved. Long waits to speak to concierge, disorganzied and given wrong or conflicting information several times that resulted in wasted time.

Stayed 5 nights in Nov 2025

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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

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Suite Junior with River View

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

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Property amenities

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Food and drink

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