Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property
Luxury property on the beach, with 15 outdoor pools

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Suite (River Jump) | View from room
Interior
20 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Water park
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
The current price is AU$1,730
includes taxes & fees
15 Aug - 16 Aug

Explore the area

Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xenses Park
    ‪17 min walk‬
  • Xplor Theme Park
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, Oceanfront (Swim-up Adults)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room (Swim Up Garden)

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

Suite, Ocean View

9.2 out of 10
Wonderful
(28 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite River

9.0 out of 10
Wonderful
(79 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 61 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 126 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite River Adults

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 59 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Suite (Master)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • Sleeps 6
  • 1 Queen Bed

Suite (River Jump)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 59 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 59 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Suite (Garden Spa)

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (Spa)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 126 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite Adults

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
  • 126 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Suite Garden

8.6 out of 10
Excellent
(74 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, Oceanfront (Adults)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite with River View

  • River view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Superior with Sea View

  • Sea view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Suite Luxury with Garden View

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Suite Junior with River View

  • River view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Suite Premium with Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Suite Deluxe with Sea View

  • Sea view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Luxury with River View

  • River view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Suite with Garden View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite with Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 King Beds

Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Suite Premium with River View

  • River view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Suite Standard with River View

  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. You'll find Cenote Santa Cruz a few steps away and Xenses Park within a 15-minute stroll. Highlights at this beachfront property include 20 restaurants, 15 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and Ayurvedic treatments. The family restaurant, CHIBALI, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 14 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site indoor swimming pool, 24-hour gym and outdoor tennis court. Other amenities include a Turkish bath/hammam, a sauna and a children's swimming pool. Each morning free full breakfast is offered between 7:00 AM and noon. There's also free self parking, along with the convenience of a free airport shuttle. .Places within a 30-minute walk of this 5-property class Playa del Carmen property include Xcaret Eco Theme Park and Xplor Theme Park.

What's nearby

  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Ferry to Cozumel - 5 min drive - 2.2 km
  • Playacar Golf Club - 10 min drive - 9.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 15 outdoor pools
Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 15 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business centre and meeting rooms are available. An indoor pool, a children's pool, and a 24-hour fitness centre are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 1800 guestrooms or units
  • 7 levels
  • 10 buildings
  • 20 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 14 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 2017
  • Full breakfast (free)
  • Deli
  • Supervised kids' activities (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. This accommodation is furnished with single sofa beds and day beds. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Korean, Spanish

Similar properties

Property amenities

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 20 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 15 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (102 centimetre high)
  • Lift (119 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 10 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

What is the cancellation policy at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of 15 July 2025, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on 15 Aug 2025 start from AU$1,730.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, Hotel Xcaret Mexico - All Parks / All Fun Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

The closest beach to Hotel Xcaret Mexico - All Parks / All Fun Inclusive is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there is an onsite spa at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a pool?

Take your pick from 15 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive features 2 poolside bars, 15 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, pillowtop beds and premium bedding.

What makes Hotel Xcaret Mexico - All Parks / All Fun Inclusive a romantic place to stay?

A hot tub and beachfront dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Xcaret Mexico - All Parks / All Fun Inclusive.

Is Hotel Xcaret Mexico - All Parks / All Fun Inclusive family-friendly?

You bet! With amenities such as a children's pool, children's meals and supervised childcare, it's no surprise that Hotel Xcaret Mexico - All Parks / All Fun Inclusive is a hit with families.

Are there hot tubs in the rooms at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, all rooms come with private hot tubs.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive serve breakfast?

Yep, free full breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Relax with a coldie at the 2 poolside bars or 14 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 869 out of 1227 reviews
Rating 8 - Good. 127 out of 1227 reviews
Rating 6 - Okay. 83 out of 1227 reviews
Rating 4 - Poor. 57 out of 1227 reviews
Rating 2 - Terrible. 91 out of 1227 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Troy, Arab

Travelled with partner
Liked: Cleanliness, amenities
This was our third stay at the resort. Times before were awesome experiences. This trip things have changed. Check-in was extremely too slow. We booked through Expedia for a king bed room, during check-in the clerk informed us our room number and two twin beds. We brought it to his attention only to be told that was a request that you cannot specify a specific room, even though we purchased a king bed room. He stalled for an extended amount of time "looking for a king room" only to find one in E Building near the kids pool or another some place else for more money. We did end up in a king room eventually. After check-in we had to talk with the Concierge to "plan" our stay and eventually having to listen to the sales pitch for membership. We explained to the young lady that we had been there before and knew what we wanted to do and we was not interested in membership. Her attitude with us changed after we went into the bar area and refused her offers for drinks. I know how that little scheme works. When we finally made it to our room, we turned on the do not disturb light so that our stuff didn't get messed with or stolen. Next day we left and returned to a made bed and all of our stuff moved and rearranged. We asked for clean towels that never came, so we had to go find towels own our own. We suffered through two wedding parties, late into the night. Very disrespectful to all the other guest just to cater to a few guest paying ridiculous amounts of money.
Stayed 3 nights in Apr 2025

6/10 Okay

Lecnier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Terrible service, we arrived around noon at the front desk, at 4 pm rooms weren’t ready yet we got it pass 6 pm, the A/C on my room had issues, we slept two nights really uncomfortable cuz the room was to hot, staff on the phone was very rude, by the third day and after explaining to someone the issue was on the thermostat not on the cooling unit they approved a room change, on the front desk they told us to goto the new room and wait for our baggage, this was at 10 pm, at 11:15 pm I had to call and ask for our luggage and they told me they didn’t have any room movement request, very disappointed with the staff at this resort
Stayed 4 nights in Mar 2025

10/10 Excellent

abeer

Stayed 4 nights in Mar 2025

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort.
Stayed 6 nights in Apr 2025

10/10 Excellent

Shann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and parks! Great staff and service. Lots of great dining options. Only area of improvement is the reservation process for return shuttle to the airport.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fué excelente, el stuff, las instalaciones, la comida, la amabilidad de todas las personas. Hermosa experiencia. 💓
Stayed 2 nights in Apr 2025

10/10 Excellent

Aide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once we arrived at the airport. There was someone there from the hotel waiting. The check in process was seemless. The staff there was super friendly. The place was amazing and has so many delicious food options. I will definitely be going back and I created so many great memories here
Stayed 5 nights in Jan 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So awesome that all of the parks were included in the hotel stay! Actually wish we spent more days at the resort, relaxing, such a beautiful property!
Stayed 7 nights in Mar 2025

2/10 Terrible

ROBERTO

Travelled with family
Disliked: Staff & service, property conditions & facilities
I was in Xcaret mexico , I heard all outside noise inside the room. Need more people to help to find the places in the hotel . It too big and you can be lost easily. Also you can’t eat in the pool. The phone cable charger need to be usb don’t have the new connection. The reservation restaurants like las Cuevas and teatro del rio don’t have availability. Also all the pool was to busy to many people. Also I was in terminal 3 and the transportation to the hotel no was there and anyone was there to give me any info I called to the hotel And they send me to terminal 4 when the bus must go to all the terminals. I was lost with all my family. Was my birthday and the hotel no send me at least a note. Thanks to lili she has a detail to me with other pool person.
Stayed 3 nights in Apr 2025

8/10 Good

Julia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Mexican food!
Stayed 3 nights in Mar 2025

8/10 Good

Julio

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall good experience with many activities if you visit the Xcaret parks. We might consider returning in the future. Here's the bad experience: We were a group of 18 guests. Pre-arrival communication (phone & email) was useless as our requests and bus reservations were not done (except for 1 dinner at XinGao restauran). We waited 50 mins for the bus CUN-Hotel. At hotel, check-in was a complete nightmare, plus our rooms were available until 4.30pm, so, regarding waiting times, we waited 50 minutes at CUN airport, then 1hr transportation to hotel, then 1hr for check-in, almost 3 hours wasted doing nothing but wait... Why Xcaret Group doesn't have an app where you can do your check-in (submit docs and credit card), and you get your bracelets during the bus transportation like major cruise lines or other resorts? One of our rooms (#1238) faced a wall, this is totally unacceptable for a room rate higher than US$800/night. This was our 8th visit to Xcaret Hotels, and 3rd time to Las Cuevas restaurant, and you simply don't get it right; the restaurant is very hot (even in April), service bringing the steaks is very slow, and the steaks leave much to be desired (dried and chewy); you really need to find another cuisine/concept for this place. At XinGao, the food was average and steak again overcooked (we were at the Teppanyaki tables). Also, service at Las Playas and Trajineras was very very slow, we are talking about over 1h30 each seating, to the point we would skip dessert.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ashley Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
We love this resort!
Stayed 7 nights in Mar 2025

10/10 Excellent

Alexa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super
Stayed 3 nights in Mar 2025

6/10 Okay

Amanda

Stayed 4 nights in Mar 2025

10/10 Excellent

alexandra

Travelled with partner
Liked: Cleanliness, amenities
Super
Stayed 4 nights in Mar 2025

6/10 Okay

William

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction- must make dinner reservations weeks in advance
Stayed 4 nights in Mar 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 4 nights in Mar 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Resort was stunning, food was amazing, amenities were superb. Great stay.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jenah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Xcaret was nothing short of stunning. We enjoyed every bit of it. The property was beautiful, the staff were professional and kind, the food was amazing (Mercado was our personal favorite), and we really enjoyed being able to visit the parks as part of the “all fun inclusive” benefits. The only negative was they definitely push the timeshare sales and the extra activities/upgrades. If you are able to give firm and polite “No thank yous” it won’t be an issue.
Stayed 3 nights in Mar 2025

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best all inclusive in Cancun!

The best all inclusive experience. The restaurants and amazing the service is top notch. We had a room facing the garden and we had monkey visitors everyday! There are alebrijes around the property that can take your photo and send it to your room so you can buy them at the end of your trip. The property is so huge and has lots of small little beaches where you can rent paddleboards and kayaks! The resort is also connected to the parks with free shuttles every 20 min so you can hop on and off at Xcaret, Xplor and more! This is by far the best resort i have ever stayed at and will be coming back again!
Stayed 4 nights in Mar 2025

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best resort I ever stay I like the idea they go to all the Parks are included
Stayed 5 nights in Mar 2025

10/10 Excellent

Paola

Stayed 2 nights in Mar 2025

10/10 Excellent

Destinee

Stayed 5 nights in Mar 2025

10/10 Excellent

Damaris Rocha

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the employees. All of them are very friendly and efficient.
Stayed 4 nights in Mar 2025