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Hotel Turquesa

2.0 star property

Photo gallery for Hotel Turquesa

View from property
View from property
Terrace/patio
Point of interest
Point of interest

Reviews

7.2 out of 10
Good

Popular amenities

  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Ave 25 entre 1 y 3 sur col. centro, Playa del Carmen, ROO, 77710
  • Place, Quinta Avenida
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Playacar Beach
    ‪9 min walk‬

Room options

View all photos for Double Standard

Double Standard

Double Standard

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Playa del Carmen

Hotel Turquesa puts you in the heart of Playa del Carmen, within just a 10-minute stroll of Quinta Avenida and Playa del Carmen Maritime Terminal. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Other amenities include tour/ticket assistance, multilingual staff and luggage storage. There's also the convenience of an airport shuttle. .Sights within a 10-minute walk of this Playa del Carmen Centro hotel include Playa del Carmen Main Beach and Mamitas Beach is within 30 minutes.

What's nearby

  • Quinta Avenida - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Playacar Beach - 9 min walk - 0.8 km
  • Central Square - 13 min walk - 1.1 km
  • Mamitas Beach - 4 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Merchant Carnitas - ‬3 min walk
  • ‪casa sofia - ‬8 min walk
  • ‪Aguas Frescas - ‬3 min walk
  • ‪Asadero El Pollo - ‬4 min walk
  • ‪Los Hijos De La Birria - ‬2 min walk

About this property

Hotel Turquesa

As a guest of Hotel Turquesa, you'll find a terrace, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces.

This Playa del Carmen hotel is smoke free.

  • 28 guestrooms or units
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • No smoking on site
Hotel Turquesa offers 28 air-conditioned accommodations with a safe and a ceiling fan. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower. Housekeeping is provided on a daily basis.

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  • Pool
  • Restaurant
  • Air-conditioning
  • Breakfast available
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The price is AU$93
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Turquesa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per stay
  • A tax is imposed by the city: USD 3.38 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Shaddai LHMG Playa del Carmen
Hotel Shaddai LHMG
Shaddai LHMG Playa del Carmen
Shaddai LHMG
Hotel Turquesa Hotel
Hotel Shaddai by LHMG
Hotel Turquesa Playa del Carmen
Hotel Turquesa Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hotel Turquesa?

Hotel Turquesa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel Turquesa?

Yep, Hotel Turquesa is a short 10-minute walk from Playa del Carmen Main Beach.

Is there a free airport shuttle available at Hotel Turquesa?

No, but there's an airport shuttle for a fee.

What time are check-in & check-out at Hotel Turquesa?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Turquesa?

No, pets and service animals are not allowed.

Hotel Turquesa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 29 out of 103 reviews
Rating 8 - Good. 31 out of 103 reviews
Rating 6 - Okay. 23 out of 103 reviews
Rating 4 - Poor. 9 out of 103 reviews
Rating 2 - Terrible. 11 out of 103 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

robert

Liked: Cleanliness, staff & service
Disliked: Amenities
I didnt like that there was only wifi in the lobby and not available in any of the rooms
Stayed 2 nights in Apr 2022
Verified

8/10 Good

Nilza

Liked: Cleanliness, staff & service, property conditions & facilities

Otimo custo x beneficio

Hotel simples e muito bem localizado. Recepção muito atenciosa e simpática. Os quartos possuem um pouco de umidade, o que pra mim que sou alérgica é um ponto importante. Porém a recepção foi muito solicita e nos levou para ver os quartos disponiveis, pra que pudessemos escolher a melhor opção. O caminho do hotel a 5• Av é muito iluminado e não tivemos problemas para ir e vir a noite. Recomendo!
Stayed 6 nights in Feb 2022
Verified

4/10 Poor

Mariia

Disliked: Cleanliness, amenities, property conditions & facilities
They have black mold. I checked in and after a few minutes I realized that there’s a lot of black mold on the ceiling. I asked to be moved to another room, but there was still some black mold. I refused to stay because it’s dangerous for the health. Still waiting on my refund because this hotel doesn’t want to give you refunds knowing that the condition of the properties aren’t good.
Stayed 2 nights in Feb 2022
Verified

2/10 Terrible

Hortencia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ugly hotel
Stayed 2 nights in Feb 2022
Verified

8/10 Good

Edgar Alexis

Liked: Cleanliness, staff & service, property conditions & facilities

Buena estancia

La estancia estuvo buena conforme a lo que se utiliza solo para descansar y bañarse todo bien.
Stayed 3 nights in Feb 2022
Verified

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

Beware skimmer ? More tax ? Twice paying

All good room had ac and dehumidifier real big help with elderly, asthma people. But one negative, after show my receipt from internet prints ,full paid .lady reception ask pay 81 pesos tax more?? I did, no receipt just a smile?? but wonder is she skimmer ? Scams? Others didn't.
Stayed 3 nights in Jan 2022
Verified

10/10 Excellent

Juan Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value,clean bedrooms
Stayed 7 nights in Dec 2021
Verified

4/10 Poor

Horacio

Disliked: Cleanliness, property conditions & facilities
No barrieron ni dejaron jabón para la segunda noche, había pelos en la regadera
Stayed 2 nights in Dec 2021
Verified

6/10 Okay

Jonatán

Liked: Cleanliness, staff & service, property conditions & facilities

Buenas opcion accesible en precio

El hotel está céntrico, y cerca de ADO, precio oferta adecuadas.
Stayed 1 night in Dec 2021
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness
It was okay for the price I guess
Stayed 1 night in Dec 2021
Verified

6/10 Okay

Roel

Liked: Cleanliness, staff & service
Disliked: Amenities
Quiet and clean but the room was damp all through out my stay and there is a musty smell because of it. That's why they always leave the AC and fan on after they clean it.
Stayed 5 nights in Nov 2021
Verified

4/10 Poor

chris

Disliked: Cleanliness, amenities, property conditions & facilities
This is NOT as represented AT ALL on your website. No large door window as seen here in picture. I had a small opaque window that opened to a block wall less than 1 foot away. If there were an emergency (like fire) I could have never escaped. Further, a tin cover on top of the wall and it was noisy when debris and/or rain fell. Floors not clean. Bath towel with holes, I could go on and on.
Stayed 4 nights in Nov 2021
Verified

6/10 Okay

Matevz

Liked: Staff & service
Disliked: Property conditions & facilities
In general it was ok. But the bathroom was a little bit off. Shower didn't work well, towels were old and with holes, no windows in the room. The room didn't have cozy vibes.
Stayed 2 nights in Nov 2021
Verified

8/10 Good

Lisa

Liked: Staff & service, room comfort
Disliked: Cleanliness

Not worth the effort

The staff were amazing, helpful and polite every step of the way. The neighbor was quant and reasonably safe. The hotel room was nothing like what is pictured. the black mold on the walls was scary. If they offer you room 208 don't stay there.
Stayed 2 nights in Nov 2021
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel for a great price. About 5 minutes away from bus terminal and 5th Avenue. Very pleased.
Stayed 1 night in Oct 2021
Verified

4/10 Poor

Brian

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Súper mal la plomeria. La primera noche sin poder controlar el agua fría ni caliente. En la mañana siguiente ya de plano sin agua en todo el baño. El wc no se puede ni usar propiamente por que no te puedes ni sentar bien, la puerta corrediza del baño está literalmente tocando el wc . Solo había un rollo de papel de baño ya a la mitad. Una ves más que fuéramos al baño , nos quedábamos sin papel. Cuarto de buen tamaño, sábanas limpias y aire acondicionado funcionando bien.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fairly modern room
Stayed 2 nights in Oct 2021
Verified

6/10 Okay

Fabián mauricio

Inadmitido

No me fue posible hospedarme en el hotel debido a que en inmigración no me dejaron entrar al país.
Stayed 4 nights in Oct 2021
Verified

2/10 Terrible

Roberto

Liked: Cleanliness
Disliked: Property conditions & facilities
No tiene servicio de wifi y cuando reserve tenía alberga y cuando llegue al hotel no había nada. Y tuve que pagar un costo ambiental que tampoco me informaron.
Stayed 6 nights in Sep 2021
Verified

8/10 Good

Herbert E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff siempre amables .
Stayed 3 nights in Sep 2021
Verified

4/10 Poor

Joan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones con olor extraño, había un cien pies en mi baño
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito y seguro.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra ställe för en liten peng,nära till city och små butiker. Blev dock inte städat varje dag som sagt,man får säga till.
Stayed 5 nights in Jul 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
El cuarto olía muy mal. La puerta de la regadera se atoraba y no se podía salir después de bañar
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación permite llegar a todo caminando, recomendado si no buscas lujos, sino un lugar para descansar cómodamente y sin el ruido de la 5ta Avenida y ahorrar dinero. Buena relación calidad precio, recomendado.
Stayed 6 nights in Apr 2021