Free breakfast is served daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This luxury resort also offers an attached winery, a health club and a sauna. Limited free parking is available on a first-come, first-served basis.
This 5-star Playa del Carmen resort is smoke free.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.
Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Awards and affiliations
The property is a member of the Leading Hotels of the World.
24-hour return airport shuttle on request for a surcharge
Free secured, uncovered valet parking on site
Limited on-site parking
Onsite parking includes off-street options
Food and drink
Free local cuisine breakfast available daily 7:00 AM to 11:00 AM
3 bars/lounges
3 restaurants
A poolside bar
Couples/private dining
Private picnics
Restaurants on site
BUÂŽUL
KABAN
POOL BAR
RAW BAR BY BUÂŽUL
Things to do
18-hole adjacent golf course
2 outdoor pools
Beach club
Beach yoga
Designer stores
Fitness classes
Full-service spa
Health club
Kayaking
Rowing/canoeing
Sauna
Water sports equipment
Winery
Family friendly
2 outdoor pools
Laundry facilities
Living room
Private plunge pool
Conveniences
24-hour front desk
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Water dispenser
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services
Outdoors
Barbecue grill
Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
On the waterfront
Pool loungers
Pool umbrellas
Rooftop terrace
Full-service spa
Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
In-room massages
Manicures/pedicures
Prenatal massages
Reflexology
Spa open daily
Sports massages
Steam room
Swedish massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Cobblestone flooring in public areas
Smooth flooring in public areas
Stair-free path to entrance
Tile flooring in public areas
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchairs on site
More
15 buildings
2 floors
Built in 2018
Reception hall
Smoke-free property
Room amenities
Bedroom
Blackout drapes
Egyptian cotton sheets
Bathroom
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided
Entertainment
49-inch smart TV with premium cable channels
Private plunge pool
Food and drink
24-hour room service
Champagne service
Coffee/tea maker
Free stocked minibar
More
Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Connecting rooms available
Electrical adapters
Free local calls
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Living room
Phone
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Contactless check-out
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets: USD 32.75 per pet, per night
Maximum 1 (weight limit: 25 lb per pet)
Pets cannot be left unattended
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees.
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
Cots (infant beds) are not available.
Payment types
Important information
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: USD 2.76 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 390 per vehicle (return, maximum occupancy 5)
Pet fee: USD 32.75 per pet, per night
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy. A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in. Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
We should mention
Pool access available from 7:00 AM to 7:00 PM
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).