6/10 Okay
Elizabeth
18 Mar 2025
Rooms were not cleaned in time for check in which is after 3:00. We arrived at 4:30 to check in. Staff were literally hanging around the check in desk while we arrived, told us that they were understaffed and could we come back in at least an hour to check in.
I then asked to get a discount on the room because nothing was ready according to them, and the front desk then called a manager over the phone to relay my request, which did not happen. However within 30 seconds of that phone call, the rooms MIRACULOUSLY were cleaned and were released. Both my husband and I felt as if the front desk approach was unprofessional. They in fact stated "it's not our fault that the rooms are cleaned in time". We arrived to our room and it smelled as if it wasn't vacuumed , but my husband was so tired from our travels that he didn't care to make another fuss to change rooms.
On a positive note, the bed and bedding were very comfortable.
Elizabeth
Stayed 1 night in Mar 2025