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 Newcastle •1 Room
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Mercure Newcastle

4-star property
Corner Of King And Steel Streets, Newcastle West, NSW 1800 796 370
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3.4 out of 5
See all 428 wotif Reviews

"I felt the property was ‘tired’. The bathroom wasn’t clean and felt old. Noisy banging doors all night. " More

By a verified traveller on Sun 28 May 2023

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Hotel Description

Mercure Newcastle places you in the center of Newcastle, within just a 15-minute stroll of Newcastle Civic Theater and Newcastle Museum. Highlights at this hotel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.

The hotel's own lounge bar is a nice place to enjoy a drink. Other amenities include free WiFi in public areas, a gym, and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of self parking.

Places within a 30-minute walk of this 4-star Newcastle West hotel include Christ Church Cathedral and King Edward Park.

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$139* Per night/room 7 Jun. - 8 Jun.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Newcastle ratings based on 428 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure Newcastle

Everyone (319) Couples (43) Business (6) Students (1) Family (37)
3 out of 5
I felt the property was ‘tired’. The bathroom wasn’t clean and felt old. Noisy banging doors all night.

Posted by on 28 May 2023

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3 out of 5
Refrigerator wasn’t cleared of previous guests cold goods. There was only one bath towel. No bath wash or soap and no NRL access on TV in the bar area

Posted by on 21 May 2023

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4 out of 5
Great location and large rooms.

Posted by on 10 May 2023

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Comment from Hotel Management

13 May 2023 by Charlotte

Hi Amanda!Thank you so much for your review! We appreciate your feedback greatly. Enjoy your weekend!

5 out of 5
During a very busy weekend with lots of events over the Easter break, staff made time for us and accommodated our special requests with excellent humour. The location was excellent for our needs with lots of excellent dining options nearby. The pool was also excellent on the warmer evening for a nice relaxing finish to the day.

Posted by on 18 Apr. 2023

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Comment from Hotel Management

19 Apr. 2023 by Emily - Assistant Manager

Hi Bridgitte,Thank you so much for your wonderful review! We are so glad that you had a very enjoyable stay with us and enjoyed our location and pool!We look forward to welcoming you back to Mercure Newcastle in the Future.Kind regards,

5 out of 5
cenral location easy to get about, easy parking and friendly staff

Posted by on 16 Apr. 2023

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Comment from Hotel Management

19 Apr. 2023 by Emily - Assistant Manager

Hi Phillip,Thank you very much for your review! We're so glad that you had an enjoyable stay with us and took advantage of our excellent location.We look forward to welcoming you back to Mercure Newcastle in the future!Kind regards,

3 out of 5
Room generally clean and tidy. Bathroom dated, taps on shower did not work so had to take bath instead (very difficult for hubby as he has bad hip). Toilet seat loose, almost coming off. Iron had goop stuck to the soleplate and had to be replaced. Room key card faulty. Staff were fantastic, fixed problems immediately and with good attitude. Overall Hotel seems a bit tired and is letting down the good staff.

Posted by on 3 Apr. 2023

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Comment from Hotel Management

3 Apr. 2023 by Karen

Dear Annette, Thank you for your comments and please accept our apologies for the issues during your stay. I have passed your room number and comments to our maintenance and housekeeping departments.

2 out of 5
Running water in the toilet late at night plus noise from street was very disruptive. Stay away from the Macdonalds across the road unless you want disapointment. The fire alarm and subsequent evacuation didn't help with the experience but I can't blame them for that bit.

Posted by on 26 Mar. 2023

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Comment from Hotel Management

31 Mar. 2023 by Karen

Hi Luke,Thanks for letting us know about the toilet, I have passed this on to Maintenance. Our apologies for the fire evacuation, its better to be safe than sorry. We hope we will see you again

5 out of 5
Great staff, very friendly The building was starting to show its age But was still very comfortable and clean

Posted by on 19 Mar. 2023

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Comment from Hotel Management

31 Mar. 2023 by Karen

Hi Samuela,Thanks for your comments. I will pass them on the to staff, it is nice to hear. We hope to see you again soon

4 out of 5

Posted by on 28 Feb. 2023

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Comment from Hotel Management

31 Mar. 2023 by Karen

Thanks Chris for taking the time to complete the survey

4 out of 5

Posted by on 28 Feb. 2023

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Comment from Hotel Management

31 Mar. 2023 by Karen

Thanks Stephen, for taking the time to complete the survey

About the Mercure Newcastle

Location Corner Of King And Steel Streets, Newcastle West, NSW 2302

Property Features

Mercure Newcastle offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1356 square feet (126 square meters) and includes conference space. Mercure Newcastle also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Newcastle hotel is smoke free.

  • 131 guestrooms or units
  • 6 levels
  • 1356 sq ft of conference space
  • 126 sq m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Civic Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Newcastle offers 131 accommodations with safes and complimentary newspapers. Accommodations at this 4-star hotel have kitchenettes with microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Newcastle hotel provides complimentary wired Internet access. 40-inch plasma televisions come with satellite channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Mercure Newcastle has a restaurant on site.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 26 per person
  • Self parking fee: AUD 15.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Newcastle Travelodge
  • Travelodge Motel Newcastle
  • Travelodge Newcastle
  • Travelodge Newcastle Hotel
  • Travelodge Hotel
  • Travelodge
  • Mercure Newcastle Hotel
  • Travelodge Hotel Newcastle
  • Mercure Newcastle Newcastle West
  • Mercure Newcastle Hotel Newcastle West

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.