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citizenM New York Times Square

4.0 star property

Photo gallery for citizenM New York Times Square

Bar (on property)
View from property
Premium bedding, pillow-top beds, in-room safe, desk
Bar (on property)
Fitness facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is AU$260
includes taxes & fees
25 May - 26 May

Explore the area

View map
218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪36 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(20 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | City view

Premium Room, 1 King Bed (View)

8.8 out of 10
Excellent
(6 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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The price is AU$213
includes taxes & fees
25 May - 26 May
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About the area

New York

CitizenM New York Times Square places you in the centre of New York, steps from Broadway and within a short 5-minute stroll of Times Square. Highlights at this boutique hotel include in-room free WiFi, iPads and Smart TVs. .The restaurant, CanteenM - open 24/7, serves vegetarian cuisine. CloudM is the hotel's own bar. A business centre and coworking space are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Buffet breakfast is available daily between 6 AM and 11 AM. .Attractions within a 10-minute walk of this 4-property class Manhattan hotel include Rockefeller Center and 5th Avenue.

What's nearby

  • Broadway - 1 min walk - 0.1 km
  • Times Square - 2 min walk - 0.2 km
  • Rockefeller Center - 3 min walk - 0.3 km
  • Broadway Theatre - 3 min walk - 0.3 km
  • Radio City Music Hall - 5 min walk - 0.5 km

Getting around

  • 50 St. Station (Broadway) - 1 min walk
  • Grand Central - 42 St. Station - 17 min walk
  • John F. Kennedy International Airport (JFK) - 61 min drive

Restaurants

  • ‪Din Tai Fung - ‬2 min walk
  • ‪Junior's Restaurant - ‬2 min walk
  • ‪Ellen's Stardust Diner - ‬2 min walk
  • ‪Carnegie Diner & Cafe - ‬1 min walk
  • ‪McDonald's - ‬2 min walk

About this property

citizenM New York Times Square

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

  • 1 building
  • 230 guestrooms or units
  • 17 levels
  • Built in 2014
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Television in lobby
  • Lift
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM New York Times Square offers 230 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Similar properties

Exterior
Sheraton New York Times Square Hotel
Manhattan
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
3.7 out of 5, Good, 8,022 reviews
The price is AU$291
includes taxes & fees
25 May - 26 May
Sheraton New York Times Square Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). The tax ID number is MRMDUS33. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

Frequently asked questions

What is the cancellation policy at citizenM New York Times Square?

CitizenM New York Times Square offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM New York Times Square?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at citizenM New York Times Square on 25 May 2026 start from AU$260, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes citizenM New York Times Square a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM New York Times Square.

Does citizenM New York Times Square serve breakfast?

Sure does, buffet brekkie is served daily between 6 AM and 11 AM.

Is there a free airport shuttle available at citizenM New York Times Square?

No, citizenM New York Times Square does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM New York Times Square?

Yep, they've got a lounge bar and an onsite restaurant that serves vegetarian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at citizenM New York Times Square?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at citizenM New York Times Square?

No, only service animals are allowed.

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1690 out of 2195 reviews
Rating 8 - Good. 350 out of 2195 reviews
Rating 6 - Okay. 88 out of 2195 reviews
Rating 4 - Poor. 40 out of 2195 reviews
Rating 2 - Terrible. 27 out of 2195 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Quincey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff are amazing! The hotel location offers big time experience and placement without the price tag. We will definitely will be back.
Stayed 4 nights in Feb 2026

10/10 Excellent

Thomas john

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean tidy staff were great. The was small but amazing .
Stayed 4 nights in Feb 2026

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The clean room, food, beverages, lobby, the staff is excellent, everything is excellent
Stayed 4 nights in Feb 2026

10/10 Excellent

Les

Stayed 1 night in Feb 2026

10/10 Excellent

Julia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I’m definitely a review type person. I read them all before going with a place. However, being in the service industry myself sometimes you just need to look past the complainers who didn’t get their way and the actually really legitimate bad ones. With that being said - my review is for the winter traveling with a teenager. First off, ease of access to this place is phenomenal. It’s conveniently located close enough to Times Square to not miss out on much but far enough away there aren’t screaming people everywhere during this month. Second, the staff and establishment are above par. They are so damn friendly for NY and made checking in and a stressful travel day even better. I would also like to note that their security at night made me feel so much better and I didn’t even know they did that. Coming in around midnight the doors were locked. A staff member greets you and requests to see your room key and ID. Which whether you are a female traveling soloe or have kids you know this is huge. They offer umbrellas for bad weather and their hot water in the shower is actually hot. My daughter absolutely loved this hotel for her first trip to NY. The only “fun” part about this hotel is their elevator has a mind of its own. Are you going up? Are you going down? It’s just part of the mystery for sure. Also to reference I stayed on the 8th floor and the noise was damn near none. I heard an occasional siren and that’s about it. No other room stayers , no house keeping, nothing.
Stayed 3 nights in Feb 2026

10/10 Excellent

Callum

Stayed 5 nights in Feb 2026

10/10 Excellent

Les

Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Feb 2026

10/10 Excellent

edwar

Stayed 3 nights in Feb 2026

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are definately small, but very clean. Open areas are great to get some stretching time, and location and staff are amazing. I would stay here again, but no more than 3-4 days at a time if there is more than 1 person in the room.
Stayed 5 nights in Dec 2025

10/10 Excellent

Norelkis

Liked: Cleanliness, amenities, property conditions & facilities
The hotel simply wonderful. Staff was very gentle and friendly. Rooms very clean and bed super comfortable. Convenient location to mayors atractions in time square. The only improvement in my opinion is related to the variety of the food in breakfast.
Stayed 3 nights in Feb 2026

10/10 Excellent

Ben

We had a wonderful time in New York, the hotel was lovely, we loved the roof top bar and were very impressed with a young lady called Lesley who looked after our group. She really made an effort with our party of 10 people making our stay there a lot of fun, she did everything she could to help out team. Please thank her
Stayed 4 nights in Feb 2026

10/10 Excellent

John Hampton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a fantastic stay. Was not our first time and will not be our last.
Stayed 3 nights in Feb 2026

8/10 Good

Neil

Liked: Cleanliness, property conditions & facilities
Room absolutely spotless, staff very helpful, only thing we didnt notice when booking was lack of tea/coffee in room
Stayed 5 nights in Feb 2026

10/10 Excellent

Grant David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff great hotel
Stayed 5 nights in Feb 2026

10/10 Excellent

Saran

Stayed 1 night in Dec 2025

4/10 Poor

Patrick

Stayed 3 nights in Feb 2026

10/10 Excellent

Kassidy

Liked: Cleanliness, amenities, property conditions & facilities
Clean room friendly staff
Stayed 3 nights in Jan 2026

10/10 Excellent

oscar

Stayed 1 night in Feb 2026

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay with clean rooms and great location! Although hotel is awesome their greatest asset is their staff. . Everybody was very accommodating, responsive and professional. Highly recommended!
Stayed 3 nights in Feb 2026

10/10 Excellent

Haley

Liked: Cleanliness, amenities, property conditions & facilities
From the moment we arrived we were welcomed and felt right at home!
Stayed 3 nights in Jan 2026

6/10 Okay

marcus

Travelled with partner
Liked: Cleanliness
My room was extremely cold
Stayed 2 nights in Feb 2026

10/10 Excellent

Brendan

Stayed 1 night in Feb 2026

6/10 Okay

Brittany

Travelled with group
Liked: Cleanliness, amenities
We had some issues with hot water and heat. Then, to no fault of the hotel, a pipe burst and alarms went off two nights in a row. Staff was very kind and courteous. They compensated us adequately. But definitely put a little bit of a damper on things and not sure we’d stay again.
Stayed 3 nights in Feb 2026

8/10 Good

Tanner

Liked: Cleanliness, amenities, property conditions & facilities
Matthew and staff at the front desk were superb, Matthew had even clocked our Canadian *accent*, ha. Hotel’s situated perfectly. Only criticism, hotels showing its age. Less than a few years ago we visited your Miami, citizenm location and couldn’t point out an imperfection. Few notable items include mold in the shower, cracked iPad (along with non functional tech in room) as well no happy hour or incentive benefit to spend at the hotel bar, rather the hundreds of alternatives steps away on time square. Third elevator also needs to be fixed — appears outstanding from reviews from months back too. Otherwise, we had enjoyed ourselves and would stay again.
Stayed 3 nights in Jan 2026

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was super friendly and welcoming. Place was very neat!!
Stayed 2 nights in Jan 2026