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5.0 out of 5

"I had a wonderful birthday week at citizen m. I did plenty of research before picking a hotel - lonely planet recommendation did not disappoint. I ... " More

By a verified traveller on Sun 09 Feb 2020

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Hotel Description

CitizenM New York Times Square puts you in the heart of New York, within steps of popular attractions like Gershwin Theater and Winter Garden Theatre. Highlights at this boutique hotel include in-room free WiFi, tablet computers, and Smart TVs.

TVs with digital channels are featured in all 230 soundproofed rooms, and you can enjoy iPod docks, WiFi, and free bottled water. You'll find nice touches like rainfall showerheads and premium bedding to enhance your stay. Safes, hair dryers, and phones are also available.

CloudM is the hotel's own bar. Business travelers can take advantage of a 24-hour business center and coworking space. Added amenities include free WiFi in public areas, a 24-hour fitness center, and a coffee shop/café. Each morning to-go breakfast is served between 6 AM and 11 AM.

Attractions within a short walk walk of this 4-star Midtown hotel include Broadway Theatre and Times Square.

Room, City View (High floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

citizenM New York Times Square ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for citizenM New York Times Square

Everyone (2)
5 out of 5
I had a wonderful birthday week at citizen m. I did plenty of research before picking a hotel - lonely planet recommendation did not disappoint. I loved the location. Easy to get to from the airport (JFK) via train. It was handy to many locations that I wanted to cover, such as broadway shows! It was excellent for getting rush tickets at shows box offices when they opened. It was great to be able to be in midtown to drop your things off from the day and head out to the show. It was a very easy walk to The Late Show with Stephen Colbert. Met opera was also easy to get home from.The station was right by the hotel. It was also great for connection to out of state activities or a bus to outlet shopping out of Manhattan. I.e Penn station and port authority bus terminal. It was such a great starting location being in midtown!! I loved the modern controls in the room with the iPad - I would love to do a similar set up at home! There was also always an open elevator on the ground floor waiting to take you up to your room. Thanks citizen M - what a great first impression. I hope to see you again soon :)

Posted by on 9 Feb. 2020

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5 out of 5

Fantastic

Warm cosy ambience, staff relaxed and welcoming, great ascetics, the room was comfortable and functional, central location, we loved our stay and would stay at your hotel where ever we travelled.

Posted by , from New York City on 27 Dec. 2017

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About the citizenM New York Times Square

Location 218 West 50th Street, New York, NY 10019

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A 24-hour business center and coworking spaces are available. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM New York Times Square. This 4-star New York hotel is smoke free.

  • 1 building
  • 230 guestrooms or units
  • 17 levels
  • 2 bars or lounges
  • Built in 2014
  • Dining venue
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: John F. Kennedy Intl. Airport (JFK) (28.9 km / 18 mi)
  • Train station: New York W 32nd St. Station (1.9 km / 1.2 mi)
  • Metro station: 49th St. Station (0.4 km / 0.2 mi)

Room Amenities

CitizenM New York Times Square offers 230 air-conditioned accommodations with tablet computers and iPod docking stations. Beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Tablet
  • IPod dock
  • Smart television
  • Digital channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6 AM to 11 AM.

CanteenM grab and go - Onsite buffet restaurant. Open 24 hours.

CloudM - Onsite bar. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). The tax ID number is MRMDUS33. Onsite parties or group events are strictly prohibited. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Enhanced food service safety measures are in place.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Long-term renters welcome
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • State tax ID - MRMDUS33
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 9.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Nearby parking fee: USD 45 per day
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • citizenM Hotel New York Times Square
  • citizenM New York Times Square
  • citizenM New York Times Square Hotel
  • citizenM Times Square Hotel
  • citizenM Times Square
  • citizenM New York Times Square Hotel
  • citizenM New York Times Square New York
  • citizenM New York Times Square Hotel New York

You should know

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.