6/10 Okay
Kayla
Travelled with partner
28 Apr 2025
Liked: Staff & service
Disliked: Amenities
Mixed Experience - Some positives but disappointing surprises.
While the staff was friendly, the facilities were clean, and the parking was convenient — which I appreciated — there were several issues that took away from the overall experience.
The bar and restaurant were closed, and there was no mention of this on any booking site. That lack of transparency was disappointing, especially since I specifically booked there for on-site pool amenities.
Additionally, I had to move rooms because the air conditioning in my original room was not working. Although the staff did attempt to address the issue, the move happened after three attempts to rectify the issue, and only after I requested it — no accommodations were offered proactively.
Although the hotel itself was quiet and tidy, the street noise was a constant issue — loud even in the middle of the night and early morning, which made it hard to get restful sleep.
Another downside was the cost. For what I paid, the room is overpriced compared to other nearby hotel options. While I understand New Orleans can be pricey during certain weekends, the value just was not there in this case. The pictures do not match reality: This is a 3-star hotel at best and my total costs were more than 4-star hotels in the area.
Overall, while there are some positives, I would not stay here again unless some of these issues are addressed.
Kayla
Stayed 2 nights in Apr 2025
