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3.9 out of 5

"Very dated, did regret looking behind the bed for a PowerPoint. Dust, tissues from previous guests. Requested king bed& got 2 doubles. But for $115 a ... " More

By a verified traveller on Sun 17 Mar 2024

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Hotel Description

At Eltham Gateway Hotel, you'll be 4.2 km (2.6 mi) from Montsalvat and 5 km (3.1 mi) from Diamond Valley Railway Inc.. Highlights at this motel include in-room free WiFi, free internet, and LCD TVs.

The motel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find free WiFi in public areas, a conference center, and a coffee shop/cafe. There's also the convenience of free self parking.

Sights within a 10-minute drive of this 4-star Eltham motel include Eltham G137 Bushland Reserve and Warrandyte State Park.

Deluxe Hotel Room with One King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$139* Per night/room 31 Mar. - 1 Apr.

Hillview Spa Suite with Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Hotel Room with Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Marble Spa Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Two-bedroom Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Hillview Spa Suite with One King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Eltham Gateway Hotel ratings based on 400 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Eltham Gateway Hotel

Everyone (193) Couples (116) Business (1) Family (84)
3 out of 5
Very dated, did regret looking behind the bed for a PowerPoint. Dust, tissues from previous guests. Requested king bed& got 2 doubles. But for $115 a night you get what you pay for.

Posted by on 17 Mar. 2024

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4 out of 5
Nice place to stay

Posted by on 13 Mar. 2024

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1 out of 5
This is the second worst accommodation I have ever booked. We requested a refund and left straight away. I would not recommend it other than to say the staff member we dealt with was polite and understanding. Dreadful.

Posted by on 8 Mar. 2024

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2 out of 5

Posted by on 7 Mar. 2024

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4 out of 5
Was down in Mel for a party it was close and handy for that

Posted by on 5 Feb. 2024

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2 out of 5
Okay for a short time

Posted by on 20 Jan. 2024

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2 out of 5

Posted by on 18 Jan. 2024

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5 out of 5
Very comfortable stay

Posted by on 9 Jan. 2024

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2 out of 5
Hotel definitely does not look anything like advertised. Pretty run down and not maintained well. We were there for a wedding and decided to go up a little early to relax and couldn’t even use the spa in our room due to lack of hot water. When reporting it we were told to “wait a few hours”. Tried again in the morning with same issues. Also there is meant to be a restaurant but it was closed. No room service or mini bar and manuals refer to “dial 9 for reception” and there is no phone in the rooms. Also no one bothers to come and turn down the rooms during your stay. I reported the spa again on check out to which I was told someone would call and organise compensation - but a week later and it never happened. We were also told by another couple staying that they tried to check in at 4pm and their room was “trashed” and not even cleaned yet. Definitely won’t be coming back here again, very disappointing

Posted by on 17 Dec. 2023

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3 out of 5
comfortable but appears run down and could do with a good clean

Posted by on 10 Dec. 2023

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About the Eltham Gateway Hotel

Location 1339 Main Road, Eltham, VIC 3095

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. WiFi and wired Internet are free in public spaces. Barbecue grills, multilingual staff, and a garden are also featured at Eltham Gateway Hotel. Free self parking is available. This 4-star Melbourne motel is smoke free.

  • 1 floor
  • 38 guestrooms or units
  • 3 buildings
  • Meeting rooms
  • Built in 1988
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Eltham Gateway Hotel offers 38 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 32-inch LCD televisions come with digital channels. This Melbourne motel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

  • Sitting area
  • HD television
  • Digital channels
  • Microwave
  • Coffee maker
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)

Food & Drink

Eltham Gateway Hotel has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

The front desk is open daily from 6:00 AM - 11:30 PM. Front desk staff will greet guests on arrival.

Reception hours are 8:30 AM-8:30 PM Monday-Thursday, 8:30 AM-9:30 PM Friday, 9 AM-10 PM Saturday, and 9:30 AM-5 PM Sunday.

The front desk at this property is open daily from 6:00 AM - 11:30 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation.

  • No cots (infant beds) available
  • No lifts
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eltham Gateway
  • Eltham Gateway Hotel
  • Gateway Eltham
  • Gateway Hotel Eltham
  • Eltham Gateway Hotel Motel
  • Eltham Gateway Hotel Eltham
  • Eltham Gateway Hotel Motel Eltham

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.