3.9 out of 5

"A great location with everything you need, very helpful and organised staff jut a phone call or text away. Staying in the heart of Carlton with every ... " More

By a verified traveller on Sat 30 Dec 2017

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Hotel Description

At Drummond Apartments Services you'll be within just a 15-minute stroll of popular places like University of Melbourne and Melbourne Museum. Highlights at this property include in-room kitchens and free WiFi.

You can enjoy a TV with digital channels, and each apartment features a DVD player, a coffee/tea maker and a phone. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. A pillowtop bed and a desk are also available.

This business-friendly apartment offers free WiFi in public areas, a garden and express check-out. Additionally, you'll find laundry facilities, tour/ticket assistance and multilingual staff. There's also self parking, along with the convenience of an airport shuttle.

Within a 20-minute walk of this 3.5-star Carlton property, attractions include Old Melbourne Gaol and Carlton Gardens.

Standard Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$90* Per night/room 25 Aug. - 26 Aug.

One Bedroom Apartment with Sofa

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Drummond Apartments Services ratings based on 166 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Drummond Apartments Services

Everyone (81) Couples (58) Business (1) Family (25)
3 out of 5
shower drain is blocked , exhaust fan above shower not working, toilet set is loose

Posted by on 16 Jun. 2019

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1 out of 5
We chose these apartments because we were going to the Melbourne Cup and it was advertised as being only 800 mt away. This was only if you were a crow. Reality was 5.3 km away by road or a 2.5 hour walk. Reception was in another building. Had to pay extra for parking which was unexpected. There was no lift and stairs were dirty. It looked ok on first look at apartment but cleanliness was only surface deep. Mould in shower and on ceiling. Removed rubbish bag and bin was disgusting. Took rubbish to bin and found the outside bin area was full of cigarette butts, rubbish and broken glass. Had not been cleaned in months. Cooking utensils all needed replacing, very old and well used. Dining table and chairs old and rocked. No room to put your bags(not good if you have a bad back) and tv in a very low position.

Posted by , from Perth, Australia on 7 Nov. 2018

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1 out of 5

Unclean room

As a house keeping supervisor for a hotel i have certain but not unreasonable expectations. However nothing prepared me for the shock of walking in to my assigned room to find it had not been cleaned at all! The bathroom mirror was filthy, the sink had hair in it, the shower had not been wiped down or cleaned, the toilet had stains in it from the previous occupant. The kitchenette had food crumbs and stains all over the bench and there was food waste left in the sink. Then there was the hair all over the room. The only clean thing in the room was the linen on the bed and the towels. On calling reception i received an apology but was asked if i was ok to stay in the room as there was nothing that could be done at that time (6.30pm), so i stayed. Speaking to reception the following day, again i receive an apology but no real suggestion of recompense of any sort, only the promise of a great discount rate for my next stay, as if that might happen. Extremely disappointed, as no matter how much you pay for your room it should at least be clean and without the presence of the previous occupant.

Posted by on 16 Feb. 2018

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4 out of 5

Great location

Pros: Price , location, access, service, convenience
Cons: Bed not attached to the bedhead so it moved away from wall when you lay n it watching TV
Location: Cinema, eating and dining, shopping (with real sales on without the boxing day frenzy), the city a quick and convenient tram ride or a doable walk
A great location with everything you need, very helpful and organised staff jut a phone call or text away. Staying in the heart of Carlton with everything you need a short walk away or several tram trip options around the corner. Plenty of space, a kitchenette and onsite undercover parking with a fast cold air conditioner as needed for a hot few days.

Posted by , from Mornington on 30 Dec. 2017

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Comment from Hotel Management

2 Jan. 2018 by Sandy

Dear Marlene, Thank you so much for the wonderful review! We appreciate your feedback and will keep in mind about the bedhead. Do come back again and take advantages of our return guest incentives!

3 out of 5

Good but inconvenient

Place is well located, surrounding quiet, room well maintained, has the necessities, door is amazingly hard to open, the killer is the lack of an elevator, carrying heavy luggage up a few flight of stairs is a put off.

Posted by , from Sg on 27 Jan. 2017

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4 out of 5

Neat, clean and easy

Budget accomodation well located north of the city. A late booking was not too much trouble either. Will be back

Posted by , from Victoria on 19 Sep. 2016

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4 out of 5
Pros: Great location. Reasonably priced. Nice to have a separate living room.
Cons: Extra blanket and pillows would be appreciated.
Location: In the centre of Carlton - lively and close to the city.
Check in is around the corner, not far to walk, so no staff based at the apartments. Pleasant staff at reception.

Posted by on 7 Aug. 2016

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3 out of 5

Excellent location close to Lygon Street, tram sto

Pros: Location
Location: Good location - close to Lygon Street restaurants,shops, tram stop and supermarket/shopping complex
Apartment was clean but basic - needs a bit of TLC in the bathroom - cooking pots etc very basic - bath gets very slippery when showering and should have abrasive tapes fitted - living area would be cramped with four people. Building is well located but carpet in the stairwell is very worn and threadbare in places.

Posted by on 14 Jun. 2016

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3 out of 5

Convenient location!

Pros: Its convenient locality to supermarket, shops, restaurants and transport.
Cons: With regard to bathroom, a hand rail. The kitchen would benefit from some more utensils, e.g. a saucepan, cups and glasses.
Location: Great location. Close to supermarket, cinema, Lygon Street restaurants and transport.
A comfortable stay. However, there were several drawbacks which included a difficult door lock to our apartment which was hard to lock and unlock, a high step up and over the hip bath to the shower was a challenge to "us oldies" and more kitchen utensils would have been appreciated.

Posted by on 25 Mar. 2016

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1 out of 5

Hotel situation close to shops etc

Room very poor in cleanless Very tired in look of the build its back in the 70s but run down

Posted by on 21 Mar. 2016

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About the Drummond Apartments Services

Location 371 Drummond Street, Carlton, VIC 3053

Property Features

Drummond Apartments Services offers its guests tour or ticket assistance, multilingual staff, and a garden. Public spaces have free WiFi. The business-friendly Drummond Apartments Services also features laundry facilities and express check-out. Parking is available for a fee.

  • 7 guestrooms or units
  • Self-service laundry
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Garden

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Airport: Melbourne, VIC (MEL-Tullamarine) (21.5 km / 13.4 mi)
  • Train station: Flinders Street Station (3 km / 1.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Drummond Apartments Services offers 7 forms of air-conditioned accommodation with DVD players and coffee/tea makers. Beds feature pillowtop mattresses. Televisions come with digital channels. Accommodation at this 3.5-star apartment has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Rooms have partially open bathrooms. Bathrooms include a shower. This Carlton apartment provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

  • Bathrooms are partially open
  • In-room kitchen
  • Pillowtop beds
  • Television
  • Digital channels
  • DVD player
  • Fridge
  • Microwave
  • Hob
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer available
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at 7 PM
  • Minimum check-in age is 18

Special check-in instructions:

The check-in location differs from the property location. To check in, go to Alston Apartment Hotel
If you are planning to arrive after 7 PM, please contact the property at least 72 hours in advance using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

The check-in location differs from the property location. To check in, guests will need to go to Alston Apartment Hotel
Guests arriving after 7 PM must contact the property at least 72 hours prior to arrival using the information on the booking confirmation.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.00 per day.
  • Cribs (infant beds) are available for AUD 10.00 per stay.


  • No pets allowed


This hotel will place an authorization for a deposit of AUD150 for any bookings for guests planning to arrive outside of normal check-in hours. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 15.00 per night
  • Crib (infant bed) fee: AUD 10.00 per stay
  • Rollaway bed fee: AUD 35.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Drummond Apartments Services
  • Drummond Apartments Services Carlton
  • Drummond Services Carlton
  • Drummond Apartments Services Apartment Carlton
  • Drummond Apartments Services Apartment

You should know

  • Drummond Apartments Services offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.