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3.9 out of 5

"Convenient location, close to public transport and eateries " More

By a verified traveller on Fri 24 Jan 2020

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Hotel Description

At Drummond Apartments Services you'll be within just a 15-minute stroll of popular places like University of Melbourne and Royal Exhibition Building. Highlights at this property include in-room kitchens and free WiFi.

You can enjoy a TV with digital channels, and each apartment features a DVD player, a coffee/tea maker, and a phone. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A pillowtop bed and a desk are also available.

This business-friendly apartment building offers free WiFi in public areas, a garden, and express check-out. Other amenities include laundry facilities, tour/ticket assistance, and multilingual staff. There's also self parking, along with the convenience of an airport shuttle.

Within a 20-minute walk of this 3.5-star Carlton property, attractions include Melbourne Museum and Carlton Gardens.

One Bedroom Apartment with Sofa

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Drummond Apartments Services ratings based on 165 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Drummond Apartments Services

Everyone (80) Couples (57) Business (1) Family (25)
4 out of 5

Posted by on 21 Mar. 2020

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4 out of 5

Posted by on 23 Feb. 2020

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5 out of 5
Convenient location, close to public transport and eateries

Posted by on 24 Jan. 2020

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3 out of 5
Good points: - check in easy all information text messaged to me for my late check in - parking was easy - sheets/linen was good - staff were friendly and helpful Bad points: - shower and bathroom were gross - mould, black mould. Could so easily be cleaned - no kettle in the kitchen - window locks didn't work - a bit unsettling with a ground floor apartment, didn't feel that safe - bed needs an upgrade, sinks in the middle pretty bad - garden beds out the front have been left abandoned - it could be made really nice but hasn't been Overall the property *could* have been great, but some things have obviously been let go and not cared about.

Posted by on 6 Jan. 2020

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3 out of 5
shower drain is blocked , exhaust fan above shower not working, toilet set is loose

Posted by on 16 Jun. 2019

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1 out of 5
We chose these apartments because we were going to the Melbourne Cup and it was advertised as being only 800 mt away. This was only if you were a crow. Reality was 5.3 km away by road or a 2.5 hour walk. Reception was in another building. Had to pay extra for parking which was unexpected. There was no lift and stairs were dirty. It looked ok on first look at apartment but cleanliness was only surface deep. Mould in shower and on ceiling. Removed rubbish bag and bin was disgusting. Took rubbish to bin and found the outside bin area was full of cigarette butts, rubbish and broken glass. Had not been cleaned in months. Cooking utensils all needed replacing, very old and well used. Dining table and chairs old and rocked. No room to put your bags(not good if you have a bad back) and tv in a very low position.

Posted by , from Perth, Australia on 7 Nov. 2018

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1 out of 5

Unclean room

As a house keeping supervisor for a hotel i have certain but not unreasonable expectations. However nothing prepared me for the shock of walking in to my assigned room to find it had not been cleaned at all! The bathroom mirror was filthy, the sink had hair in it, the shower had not been wiped down or cleaned, the toilet had stains in it from the previous occupant. The kitchenette had food crumbs and stains all over the bench and there was food waste left in the sink. Then there was the hair all over the room. The only clean thing in the room was the linen on the bed and the towels. On calling reception i received an apology but was asked if i was ok to stay in the room as there was nothing that could be done at that time (6.30pm), so i stayed. Speaking to reception the following day, again i receive an apology but no real suggestion of recompense of any sort, only the promise of a great discount rate for my next stay, as if that might happen. Extremely disappointed, as no matter how much you pay for your room it should at least be clean and without the presence of the previous occupant.

Posted by on 16 Feb. 2018

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4 out of 5

Great location

Pros: Price , location, access, service, convenience
Cons: Bed not attached to the bedhead so it moved away from wall when you lay n it watching TV
Location: Cinema, eating and dining, shopping (with real sales on without the boxing day frenzy), the city a quick and convenient tram ride or a doable walk
A great location with everything you need, very helpful and organised staff jut a phone call or text away. Staying in the heart of Carlton with everything you need a short walk away or several tram trip options around the corner. Plenty of space, a kitchenette and onsite undercover parking with a fast cold air conditioner as needed for a hot few days.

Posted by , from Mornington on 30 Dec. 2017

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Comment from Hotel Management

2 Jan. 2018 by Sandy

Dear Marlene, Thank you so much for the wonderful review! We appreciate your feedback and will keep in mind about the bedhead. Do come back again and take advantages of our return guest incentives!

3 out of 5

Good but inconvenient

Place is well located, surrounding quiet, room well maintained, has the necessities, door is amazingly hard to open, the killer is the lack of an elevator, carrying heavy luggage up a few flight of stairs is a put off.

Posted by , from Sg on 27 Jan. 2017

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4 out of 5

Neat, clean and easy

Budget accomodation well located north of the city. A late booking was not too much trouble either. Will be back

Posted by , from Victoria on 19 Sep. 2016

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About the Drummond Apartments Services

Location 371 Drummond Street, Carlton, VIC 3053

Property Features

Drummond Apartments Services offers its guests tour/ticket assistance, multilingual staff, and a garden. Public spaces have free WiFi. The business-friendly Drummond Apartments Services also features laundry facilities and express check-out. Parking is available for a fee. This 3.5-star Melbourne apartment is smoke free.

  • 7 guestrooms or units
  • Self-service laundry
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Melbourne Airport (MEL) (22 km / 13.7 mi)
  • Train station: Southern Cross Station (3.7 km / 2.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Drummond Apartments Services offers 7 accommodations with DVD players and coffee/tea makers. Beds feature pillowtop mattresses. Digital television is provided. Accommodations at this 3.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include showers. This Melbourne apartment provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room kitchen
  • Pillowtop beds
  • In-room dining
  • Television
  • Digital channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)

Food & Drink

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7 PM

Special check-in instructions:

The check-in location differs from the property location. To check in, go to Alston Apartment Hotel To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

The check-in location differs from the property location. To check in, guests will need to go to Alston Apartment Hotel
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.00 per day.
  • Cribs (infant beds) are available for AUD 10.00 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • Debit cards not accepted
  • Security system
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 15.00 per night
  • Crib (infant bed) fee: AUD 10.00 per stay
  • Rollaway bed fee: AUD 35.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Drummond Apartments Services
  • Drummond Apartments Services Carlton
  • Drummond Services Carlton
  • Drummond Apartments Services Apartment Carlton
  • Drummond Apartments Services Apartment
  • Drummond Apartments Services Carlton
  • Drummond Apartments Services Apartment
  • Drummond Apartments Services Apartment Carlton

You should know

  • Drummond Apartments Services offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.