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3.9 out of 5

"Arrows is a idea location for those who want a private quiet location to do business from. " More

By a verified traveller on Mon 27 Jun 2022

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Hotel Description

Arrow on Swanston puts you in the heart of Melbourne, within just a 10-minute stroll of Lygon Street and Queen Victoria Market. Highlights at this aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.

You can enjoy an LCD TV with digital channels, and each apartment features free WiFi, a coffee/tea maker, and a hair dryer. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include a rainfall showerhead and free toiletries.

The café, Cafe Crema, serves local cuisine and is open for breakfast and lunch. Enjoy the gym and sauna. Business amenities include a conference center, a meeting room, and a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. There's also the convenience of self parking.

Places within a 15-minute walk of this 3.5-star Carlton aparthotel include Royal Exhibition Building and Royal Melbourne Hospital.

Studio Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$71* Per night/room 28 Jul. - 29 Jul.

Deluxe King Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Penthouse Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Triple Single Beds Apartment

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Arrow on Swanston ratings based on 713 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Arrow on Swanston

Everyone (422) Couples (140) Students (1) Family (145)
5 out of 5
Arrows is a idea location for those who want a private quiet location to do business from.

Posted by on 27 Jun. 2022

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3 out of 5
We were disappointed that the apartment was split level with a spiral staircase. Had my 85 year old mother with me and had I known we would not have booked here. Walls, blinds, shower, floors and kitchen need a good clean.

Posted by on 26 Jun. 2022

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2 out of 5
The pillows were lumpy. There was no bath mat supplied and therefore the whole bathroom became wet and slippery with every shower. There was an array of long dark hair all over the bathroom floor and on the shower on arrival. The receptionist who was working on check in was clearly unhappy to be working and was not very inviting.

Posted by on 26 Jun. 2022

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1 out of 5
Room not what we booked, had to wait for sofa bed to be brought in room to accommodate us. Offered another room then changed their mind in case they lost money. Eventually got in room at 20:25 after checking in 2.5 hours prior. Then no space to move around because of sofa bed. Unable to move bed from next to heater. Very noisy so don’t expect to get peaceful rest. We had people partying on opposite balcony & something banging both nights, like it was coming from metal on metal coming from lift shaft? No cafe/restaurant as advertised. Unhelpful staff, felt like we were disturbing them and only 2 people behind reception desk so long queues of people trying to get keys etc. You can’t even access parking on arrival. Reminded me more of a backpacker’s, definitely won’t be back.

Posted by on 26 Jun. 2022

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3 out of 5
Didn’t have the large room that we booked instead gave us two different rooms on different levels which was difficult as the lift cards only let you go to the floor/room it’s allocated to. Slow check in. Didn’t look like photos. Great location though

Posted by on 14 Jun. 2022

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1 out of 5
The man at the reception desk last night (4/6/22) was horrible. He was rude, slow and extremely unhelpful with resolving reservation issues. Despite having a reservation made through Wotif I was told there was no room available for me and no alternative was offered. Very frustrating and unprofessional no behalf of Arrow on Swanson and Wotif.

Posted by on 5 Jun. 2022

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3 out of 5
Was in a good location, very central for what we needed.

Posted by on 30 May 2022

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1 out of 5
DUST

Posted by on 17 May 2022

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3 out of 5
Not like the photos

Posted by on 17 May 2022

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5 out of 5
Close to City easy access, friedly and helpfull staff, a pleasant stay and experience

Posted by on 14 May 2022

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Property Features

Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business center and a meeting room. Public spaces have free WiFi. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Arrow on Swanston. For a fee, parking is available. This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 9 levels
  • Built in 2003
  • Deli
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Southern Cross Station (2.4 km / 1.5 mi)
  • Metro station: Melbourne Central Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room kitchenette
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Onsite parties or group events are strictly prohibited.

This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property. Social distancing measures are in place. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arrow Swanston Apartment Carlton
  • Arrow Swanston Carlton
  • Arrow Swanston Aparthotel Carlton
  • Arrow Swanston
  • Arrow Swanston Aparthotel
  • Arrow on Swanston Carlton
  • Arrow on Swanston Aparthotel
  • Arrow on Swanston Aparthotel Carlton

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.