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3.9 out of 5

"The noise from the street that could be heard in our room. Too noisy " More

By a verified traveller on Sun 15 Mar 2020

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Hotel Description

Arrow on Swanston puts you in the heart of Melbourne, within just a 10-minute stroll of Lygon Street and Queen Victoria Market. Highlights at this aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.

You can enjoy an LCD TV with digital channels, and each apartment features free WiFi, a coffee/tea maker, and a hair dryer. In-room dining is easy with a kitchenette that comes equipped with a microwave, a stovetop, and a dishwasher. Nice touches to enhance your stay include a rainfall showerhead and free toiletries.

The café, Cafe Crema, serves local cuisine and is open for breakfast and lunch. Business amenities include a conference center, a meeting room, and a business center. Additionally, you'll find free WiFi in public areas, a fitness center, and a coffee shop/café. There's also the convenience of self parking.

Places within a 15-minute walk of this 3.5-star Carlton aparthotel include Royal Exhibition Building and Royal Melbourne Hospital.

Studio Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$87* Per night/room 8 Jul. - 9 Jul.

Standard Twin Apartment

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Twin Apartment

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe One Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max

One Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Arrow on Swanston ratings based on 700 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Arrow on Swanston

Everyone (419) Couples (138) Students (1) Family (139)
3 out of 5
The noise from the street that could be heard in our room. Too noisy

Posted by on 15 Mar. 2020

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Comment from Hotel Management

6 Apr. 2020 by Arrow Team

Dear Guest thanks for your feedback. We value and appreciate your suggestions. If you have any issue during your stay we recommend asking our friendly staff for assistance or to be upgraded to a new room. We are always ready to help our valued guests. Hope to see you again soon at Arrow on Swanston.

5 out of 5
Location was great, hotel was much better in all ways than I had anticipated, staff very friendly, room very clean

Posted by , from Canberra, AUS on 10 Mar. 2020

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Comment from Hotel Management

6 Apr. 2020 by Arrow Team

Dear Sharon, thanks for your feedback. We value and appreciate your suggestions. Hope to see you again soon at Arrow on Swanston.

4 out of 5
All good except that service at the reception desk is slow

Posted by on 27 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by Arrow on Swanston

Dear Guest, thanks for choosing Arrow on Swanston and for your feedback. Check-in might take some time because of the high number of arrivals. Thanks for your understanding, we hope to see you again soon at our hotel. Kind Regards,

4 out of 5
Whilst clean and modern, it felt like student accommodation rather than a hotel.

Posted by , from Mt Martha on 24 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Arrow on Swanston

Dear Guest, thanks for your feedback, we value and appreciate your suggestions. We will look into your remarks and do the necessary to improve in the future. Hope to see you again soon!

4 out of 5
Great location. Staff were friendly and helpful. Furniture was old but functional. Could have been cleaner. Overall was happy.

Posted by on 23 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Arrow on Swanston

Dear Guest, thanks for your feedback, we value and appreciate your suggestions. We will look into your remarks and do the necessary to improve in the future. Hope to see you again soon!

1 out of 5
Close to city there’s nothing else I can say I liked about this place

Posted by on 23 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Arrow on Swanston

Dear Guest, thanks for your feedback, we value and appreciate your suggestions. We will look into your remarks and do the necessary to improve in the future. Hope to see you again soon!

2 out of 5
The property is close to everything, however it was noisy, the air con was malfunctioning, the tv remote didn’t work, 1 bed lamp didn’t work and the ceiling lights were not all operational. 1 swipe card didn’t work which meant my daughter was locked out.

Posted by on 20 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Arrow on Swanston

Dear Guest, thanks for your feedback, we value and appreciate your suggestions. We will look into your remarks and do the necessary to improve in the future. Hope to see you again soon!

2 out of 5
Good location, quiet even on Saturday night. Very slow check in Beds are very soft so for me, difficult to sleep

Posted by , from Melbourne on 16 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Arrow on Swanston

DearKim thanks for your feedback, we value and appreciate your suggestions. We will look into your remarks and do the necessary to improve in the future. Hope to see you again soon!

3 out of 5
Room was not what i was expecting as it was too tiny bedrooms . Sitting couch was too close to TV and not comfortable for viewing.

Posted by on 16 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Arrow on Swanston

Dear Guest, thanks for your feedback, we value and appreciate your suggestions. We will look into your remarks and do the necessary to improve in the future. Hope to see you again soon!

5 out of 5
This property is in a great location for a quick trip to the City. Easy access to CBD, shopping and pubs etc to eat at. Transport options very easy as tram stop out the front. Also parking onsite is very good option.

Posted by , from Australia on 12 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Arrow on Swanston

Dear Shane, thanks for your feedback, we value and appreciate your suggestions. We will look into your remarks and do the necessary to improve in the future. Hope to see you again soon!

Property Features

Arrow on Swanston offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. Business amenities include a business center and a meeting room. Public spaces have free WiFi. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Arrow on Swanston. For a fee, parking is available. This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 244 guestrooms or units
  • 9 levels
  • Built in 2003
  • Dining venue
  • Coffee shop
  • Deli
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (21.7 km / 13.5 mi)
  • Train station: Flinders Street Station (1.8 km / 1.1 mi)
  • Metro station: Melbourne Central Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Arrow on Swanston offers 244 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3.5-star aparthotel have kitchenettes with stovetops, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room kitchenette
  • LCD television
  • Digital channels
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Hotel Policies

Check-in

  • Check-in time starts at 2:30 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned, and disinfectant is used to clean the property.Contactless check-out is available.

  • Property is cleaned with disinfectant
  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Events/parties not allowed
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • No gap period between guests' stays
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arrow Swanston Apartment Carlton
  • Arrow Swanston Carlton
  • Arrow Swanston Aparthotel Carlton
  • Arrow Swanston
  • Arrow Swanston Aparthotel
  • Arrow on Swanston Carlton
  • Arrow on Swanston Aparthotel
  • Arrow on Swanston Aparthotel Carlton

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.