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Arrow on Swanston

3.5 star property
Family-friendly Melbourne aparthotel in Carlton with a fitness centre
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Arrow on Swanston

Premium Penthouse Apartment
4 Bedrooms Apartment | Terrace/patio
Front of property - evening/night
Deluxe Family Apartment | Living area
Premium Penthouse Apartment | City view

Reviews

7.0 out of 10

Good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • Gym
    Gym
  • Pool
    Pool
  • Laundry
    Laundry

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Lygon Street
    5 min walk
  • Melbourne Central
    6 min walk
  • Queen Victoria Market
    7 min walk
  • Melbourne, VIC (MEL-Tullamarine)
    25 min drive

Room options

View all photos for Studio Apartment

Studio Apartment

Studio Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Hairdryer
  • 27 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment

Deluxe King Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area

Deluxe One Bedroom Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment

Two Bedroom Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Hairdryer
  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment

4 Bedrooms Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
4 bedrooms
  • 4 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Single Beds and 1 Single Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment

Two Single Bedroom Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedrooms Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
2 bedrooms
  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment

Triple Single Beds Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Hairdryer
  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment

Premium Penthouse Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment

Penthouse Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment

Deluxe Family Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
2 bedrooms
  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Single Sofa Bed

Similar properties

Exterior
Beaumont Kew
Kitchen
Parking included
Free WiFi
Air conditioning
4.0 out of 5, Very good, (1423)
The price is AU$125
for 1 night
includes taxes & fees
4 Nov - 5 Nov
Beaumont Kew

About the area

Melbourne

A family-friendly stay in the heart of Melbourne awaits you at Arrow on Swanston. Within just a 10-minute stroll, you'll find Lygon Street and Queen Victoria Market. Highlights at this aparthotel include a restaurant, an outdoor swimming pool and in-room kitchenettes. .You can enjoy an LCD TV with digital channels, and each apartment features free WiFi, a sitting area and a coffee/tea maker. In-room dining is easy with a kitchenette that comes equipped with a fridge, a microwave and a stovetop. Nice touches to enhance your stay include a rainfall showerhead and free toiletries. A hairdryer and a desk are also available. .The café, Cafe Crema, serves local cuisine and is open for breakfast and lunch. Enjoy the gym and sauna. 9688 square feet (900 square metres) of event facilities include 4 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of self parking. .Places within a 15-minute walk of this 3.5-property class Carlton aparthotel include Royal Exhibition Building and Melbourne Museum.
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Queen Victoria Market - 7 min walk
  • Melbourne Museum - 14 min walk
  • Princess Theatre - 14 min walk
  • Marvel Stadium - 3 min drive
  • Melbourne Cricket Ground - 4 min drive

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Little Bang Espresso - ‬3 min walk
  • ‪Captain Melville - ‬4 min walk
  • ‪Hareruya Pantry - ‬4 min walk
  • ‪Humble Rays - ‬4 min walk
  • ‪The Curtin - ‬5 min walk

About this property

Arrow on Swanston

Family-friendly Melbourne aparthotel in Carlton with a fitness centre
Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business centre and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 9 levels
  • 9688 sq ft of conference space
  • 900 sq. m of conference space
  • Built in 2003
  • Deli
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Dining venue
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes desks. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Children stay free (see details)
  • Free cot
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business centre
  • Conference centre (9,688 square foot of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping centre
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 200 units
  • 9 floors
  • Banquet hall
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The property charges 3.8 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. The property is professionally cleaned.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Frequently asked questions

What is the cancellation policy at Arrow on Swanston?

Arrow on Swanston offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Arrow on Swanston?

As of 21 Oct 2024, prices found for a 1-night stay for 2 adults at Arrow on Swanston on 11 Nov 2024 start from AU$107.1, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Arrow on Swanston?

Yep, Arrow on Swanston has a self car park with in/out privileges for AUD 25 per night.

Are there any beaches close to Arrow on Swanston?

The closest beach to Arrow on Swanston is St Kilda Beach (7.2 km).

Does Arrow on Swanston have a pool?

Arrow on Swanston has an outdoor pool.

Is Arrow on Swanston family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Arrow on Swanston is a hit with families.

Is there a free airport shuttle available at Arrow on Swanston?

No, Arrow on Swanston does not offer an airport shuttle service.

Is there a bar or restaurant at Arrow on Swanston?

Yep, you can grab a meal at Arrow on Swanston's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Arrow on Swanston?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Arrow on Swanston?

No, only service animals are allowed.

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 524 out of 2186 reviews" "
Rating 8 - Good. 722 out of 2186 reviews" "
Rating 6 - Okay. 416 out of 2186 reviews" "
Rating 4 - Poor. 270 out of 2186 reviews" "
Rating 2 - Terrible. 254 out of 2186 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The ‘hotel’ felt more like a hostel, in the movie sense.. it was cramped, noisy, the cot was delivered to our room in an old shopping trolley.. we had no hot water for the shower on our last day, the place generally felt unsafe. The bedsheet didn’t reach to the end of the bed, so half of the mattress was exposed. I would not recommend this hotel. More suited for student accommodation, not a family hotel.
Stayed 2 nights in Oct 2024

2/10 Terrible

Inna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy with horrible smell and a leaking washbasin tap. It's took us a few times to complain to get our room to clean and fix the tap.
Stayed 3 nights in Oct 2024

2/10 Terrible

Meryem

Disliked: Cleanliness, property conditions & facilities
Rooms are nothing like the images, minimal staff, extremely late response time, rooms smell moldy and feel suffocating.
Stayed 1 night in Oct 2024

10/10 Excellent

Kristie

Travelled with family, Travelled with group
Liked: Cleanliness
Staff were lovely. Accommodation was fantastic but needed the broken furniture replaced
Stayed 1 night in Oct 2024

8/10 Good

Ann

Disliked: Property conditions & facilities
It’s a great location, the air conditioning and the shower worked well. The Arrow on Swanson is run down and needs refurbishing.
Stayed 1 night in Oct 2024

4/10 Poor

Tania Gaye

Disliked: Cleanliness, amenities
We didn’t get what we booked at all. Very disappointing. Don’t believe photos you see on a website is all I will say.
Stayed 5 nights in Oct 2024

6/10 Okay

Carolyn

Issue with hot water. Couldn’t shower for 2 nights. I appreciate things go wrong but disappointing it wasn’t fixed quicker
Stayed 2 nights in Oct 2024

6/10 Okay

Jaclyn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Margaret

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We found this property to be totally claustrophobic. The apartment itself was so tiny. Couldn’t have the blinds up of the day because the neighbours could look straight into the bedroom and the lounge room. Parking in the garage is an absolute nightmare. The garage area is absolutely filthy with dirty, filthy rubbish and throwing out old clothes furniture parts of cars cars been smashed in the car park looks like a secondhand yard. A tiny quilt cover is on the bed. It hardly makes the sides and there’s one half blanket in the cupboard, which is so thin doesn’t even warm you. If you want something with a handy location very clean and I’m not fussed on what things are like this is an OK place to be. Even in reception they have a double garbage bin that saw sides and front of all been smashed up and it’s just left laying there there’s rubbish laying around reception. This apartment looked nothing like its picture. I wouldn’t recommend it to anybody.
Stayed 2 nights in Oct 2024

2/10 Terrible

SIMON

Disliked: Property conditions & facilities
We stayed in a 'deluxe' family apartment. What a joke calling it deluxe. Tiny apartment with two small bedrooms and supposedly a twin sofa bed. The sofa was jammed into a upright position and could not be transformed into a bed. Maintenance eventually fixed it but there was a hard timber section running through the center of the bed so impossible to get a decent night's sleep. The view from the windows was basically a large airconditioning structure. The best part of the stay was when we left!
Stayed 2 nights in Sep 2024

6/10 Okay

Andrew

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
They gave us 2 single beds sideways to make a queensize bed with a comforter over it they did this in 2 rooms. With a tiny tv. Over all 2.5 out of 5.
Stayed 4 nights in Sep 2024

6/10 Okay

Tye

Travelled with family
Liked: Amenities
Room wasn’t prepared when we arrived at 7pm and another cleaner let themselves into the room while we were in there.
Stayed 1 night in Sep 2024

6/10 Okay

Belinda

Business traveller
Disliked: Amenities
You get what you pay for. Is a good option as a student. Good undercover parking available at a cost. Illegal parking in alley ways can make it difficult to get out. Shower tiny and need to be a very slim build to fit comfortably. Need instructions on how to operate stove in room rather than trial and error. Good size fridge. Remember to pack an extra blanket as can be cold.
Stayed 5 nights in Sep 2024

2/10 Terrible

Merrissa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Tess

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was at an affordable price with all needed amenities for the trip.
Stayed 1 night in Sep 2024

4/10 Poor

Julia

Disliked: Cleanliness, property conditions & facilities
One person doing check ins on a Saturday afternoon! Terrible service.
Stayed 1 night in Sep 2024

6/10 Okay

Rebecca

Travelled with family
It was in a good area. I didn't like that I found some of the staff hard to understand and I really didn't like that cleaner's got into the lifts before guest's. Even at one time cleaner's got into the lift when there were lot's of guest's waiting, and therefore guest's had to wait as the lift was full.
Stayed 1 night in Aug 2024

4/10 Poor

Peta

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Location was this properties best appeal. With the tram stop outside the door you can get anywhere, if the trams are running that is.
Stayed 2 nights in Aug 2024

6/10 Okay

Katrina

Communication was average, cleanliness was average. Since arriving home my son in law and 4 year old have bed bites over them. Have emailed Arrow on Swanson and no reply Will not stay her again.
Stayed 3 nights in Aug 2024

2/10 Terrible

Brendan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was broken in our room the pictures dont do it justice it looks nothing like the pictures and the bathroom was small as and the back door didn’t lock it was terrible
Stayed 4 nights in Aug 2024

2/10 Terrible

Amanda

Our room was cancelled with 2 hours notice- accidents happen but we weren’t given an alternative- so had to find accommodation ourselves- we had travelled 4 hours
Stayed 1 night in Aug 2024

6/10 Okay

Heather

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Nick

Stayed 2 nights in Jul 2024

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All the things are easily available near the property.
Stayed 1 night in Jul 2024

10/10 Excellent

Deirdre

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The area around the property is very beautiful and safe.
Stayed 1 night in Jul 2024