Aparthotel

Arrow on Swanston

3.5 star property
Family-friendly aparthotel with fitness centre and sauna

Photo gallery for Arrow on Swanston

Premium Penthouse Apartment
Two Bedroom Apartment | Living area
Premium Penthouse Apartment | City view
4 Bedrooms Apartment | View from room
Rooftop terrace

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Gym
  • Pool
  • Laundry
The current price is AU$115
includes taxes & fees
7 Sept - 8 Sept

Explore the area

View map
488 Swanston Street, Carlton, VIC, 3053
  • Queen Victoria Market
    ‪7 min walk‬
  • Marvel Stadium
    ‪2 min drive‬
  • Rod Laver Arena
    ‪3 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

Studio Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

One Bedroom Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Deluxe King Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Deluxe One Bedroom Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

4 Bedrooms Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
4 bedrooms
Blackout curtains
  • 4 bedrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

Two Single Bedroom Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 2 bedrooms
  • City view
  • Sleeps 2
  • 2 Twin Beds

Deluxe Two Bedrooms Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 27 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

Triple Single Beds Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 27 sq m
  • Sleeps 3
  • 3 Twin Beds

Premium Penthouse Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

Penthouse Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

Deluxe Family Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 27 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

One Bedroom Apartment

  • Sleeps 2

Studio Apartment

  • Sleeps 2

Two Single Bedroom Apartment

  • Sleeps 2

Deluxe Two Bedroom Apartment

  • Sleeps 3

Deluxe King Apartment

  • Sleeps 3

Deluxe One Bedroom Apartment

  • Sleeps 3

Spacious Family Apartment

  • Sleeps 5

Two Bedroom Apartment

  • Sleeps 3

Family Penthouse Apartment

  • Sleeps 5

Triple Single beds

  • Sleeps 3

One Bedroom Penthouse Apartment

  • Sleeps 3

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About the area

Melbourne

A family-friendly stay in the heart of Melbourne awaits you at Arrow on Swanston. Within just a 10-minute stroll, you'll find Lygon Street and Queen Victoria Market. Highlights at this aparthotel include a restaurant, an outdoor swimming pool and in-room kitchenettes. .You can enjoy an LCD TV with digital channels, and each apartment features free WiFi, a sitting area and a coffee/tea maker. In-room dining is easy with a kitchenette that comes equipped with a fridge, a microwave and a stovetop. Nice touches to enhance your stay include a rainfall showerhead and free toiletries. A hairdryer and a desk are also available. .The café, Cafe Crema, serves local cuisine and is open for breakfast and lunch. Enjoy the gym and sauna. 9688 square feet (900 square metres) of event facilities include 4 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of self parking. .Places within a 15-minute walk of this 3.5-property class Carlton aparthotel include Royal Exhibition Building and Melbourne Museum.

What's nearby

  • Queen Victoria Market - 7 min walk - 0.6 km
  • Princess Theatre - 14 min walk - 1.2 km
  • Marvel Stadium - 2 min drive - 1.9 km
  • Rod Laver Arena - 3 min drive - 2.3 km
  • Melbourne Cricket Ground - 4 min drive - 2.7 km

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Ini Studio - ‬4 min walk
  • ‪Panda Hot Pot 蜀大侠老火锅 - ‬2 min walk
  • ‪Queensberry Hotel - ‬2 min walk
  • ‪Humble Rays - ‬4 min walk
  • ‪Millé & B Patisserie - ‬4 min walk

About this property

Arrow on Swanston

Family-friendly aparthotel with fitness centre and sauna
Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business centre and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 9 levels
  • 9688 sq ft of conference space
  • 900 sq. m of conference space
  • Built in 2003
  • Deli
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Dining venue
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes desks. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Similar properties

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Children stay free (see details)
  • Free cot
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business centre
  • Conference centre (9,688 square foot of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping centre
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 200 units
  • 9 floors
  • Banquet hall
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The property charges 3.8 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. The property is professionally cleaned.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Frequently asked questions

What is the cancellation policy at Arrow on Swanston?

Arrow on Swanston offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Arrow on Swanston?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Arrow on Swanston on 7 Sept 2025 start from AU$114.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Arrow on Swanston?

Yep, Arrow on Swanston has a self car park with in/out privileges for AUD 25 per night.

Are there any beaches close to Arrow on Swanston?

The closest beach to Arrow on Swanston is St Kilda Beach (7.2 km).

Does Arrow on Swanston have a pool?

Arrow on Swanston has an outdoor pool.

Is Arrow on Swanston family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Arrow on Swanston is a hit with families.

Is there a free airport shuttle available at Arrow on Swanston?

No, Arrow on Swanston does not offer an airport shuttle service.

Is there a bar or restaurant at Arrow on Swanston?

Yep, you can grab a meal at Arrow on Swanston's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Arrow on Swanston?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Arrow on Swanston?

No, only service animals are allowed.

Arrow on Swanston Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 737 out of 2634 reviews
Rating 8 - Good. 794 out of 2634 reviews
Rating 6 - Okay. 477 out of 2634 reviews
Rating 4 - Poor. 310 out of 2634 reviews
Rating 2 - Terrible. 316 out of 2634 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Kirrilee

Travelled with partner
Liked: Amenities
We booked a room with a king bed but it definitely wasn’t a king.
Stayed 1 night in Aug 2025

4/10 Poor

Subash

Disliked: Cleanliness, property conditions & facilities
Staff was lost no proper communication no greeting. Room was small and looks very old. Amenities like swimming pool was smelly and dirty.
Stayed 1 night in Aug 2025

2/10 Terrible

Roger

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely disgusting. Mould and damage everywhere, disgusting smell to the rooms, no lights working, tv broken, beds stained and rock hard. We refused to stay even after been shown two other rooms. Disgusting
Stayed 1 night in Jul 2025

10/10 Excellent

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location with off street parking
Stayed 7 nights in Jul 2025

4/10 Poor

MIKAYLA

Disliked: Cleanliness, property conditions & facilities
The place was extremely noisy, bedding filthy. Not to mention minimal bedding a thin blanket.
Stayed 3 nights in Jul 2025

6/10 Okay

Lesley

Travelled with family
Liked: Cleanliness
Overall it was good, our room did not look anything like the photos though, and it was rather cramped for our family of 5. A few more instructions for the parking would make life a bit easier also. Overall a pleasant overnight stay. I wouldn’t want to stay longer than that in the room we had though as it was far too small to relax in.
Stayed 1 night in Jul 2025

2/10 Terrible

Tayyiba

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were dirty , so disappointed
Stayed 3 nights in Jul 2025

10/10 Excellent

Liz

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location with transport nearby and easy parking. Good room size , plenty of space for my young children and I, had everything we needed.
Stayed 3 nights in Jun 2025

8/10 Good

Kok Seng

Liked: Cleanliness, property conditions & facilities
Convenient location
Stayed 1 night in Jul 2025

6/10 Okay

Christine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our room did not have extra pillows or blanket. We did get these when we asked. It had no dishwashing liquid so we left our glasses to be washed by staff. We did not realise till we got there that reception is separate to accommodation. We had to walk outside the building to get to accommodation. It’s not a bad accommodation but not near top star neither
Stayed 2 nights in Jun 2025

4/10 Poor

Julian

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel was not great. The check in took a long time, and the facilities were extremely basic. The bedding for the fold-out bed was HALF a fleece blanket.
Stayed 2 nights in May 2025

2/10 Terrible

Chelsea

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing like the picture, tiniest kitchen I’ve ever seen, blanket didn’t even cover the whole bed, only 1 pillow each, 7 stories high and could still hear lots of noise.. one receptionist doesn’t speak a word of English… way over priced for the tiny jail cell that it is
Stayed 4 nights in Jun 2025

8/10 Good

Danielle

Liked: Cleanliness, amenities
Stayed 5 nights in Jun 2025

6/10 Okay

Tina

Travelled with group
Disliked: Amenities, property conditions & facilities
Location for medical appointment was perfect. Bed linen and towels, bright white and shower nice and hot. But reception staff on arrival was cold and unhelpful. Facilities generally very tired. Felt more like student accomodation than a hotel. Certainly did not match the photos
Stayed 1 night in Jun 2025

2/10 Terrible

Belinda

Travelled with partner
We checked in Friday night and were sent to a very small room - not the King Deluxe room I had booked. When we came back from dinner I explained and asked to have the room I booked. I was told I would need to wait until the morning to move. The small room we were in was overlooking the car park and the noise meant we only got about 2 hours sleep. The next morning we packed up and went down for our new room - again told we would need to wait until after 10am. So they had put someone else in my room and were waiting for them to check out. They continued saying I didn't like the room I was in and wanted to be upgraded. I politely advised I just wanted the room I paid for. We finally made it into the booked room and it was lovely. On Sunday - we were due to check out at 10am. We had the do not disturbed sign on the door prior to this. Regardless of this housekeeping knocked and let themself in at 9.20am - I was naked in the bathroom - straight across from the door that had just been opened! Not happy! Why they would let themselves in when the do not disturbed sign was there and we still had another 40 minutes of our booking is beyond me.
Stayed 2 nights in May 2025

6/10 Okay

Rebecca

Travelled with family and small children
The property was central, with a tram stop right outside the property. The rooms were a bit dated, but comfortable enough and a decent size. The gym and pool were in a different part of the building, not very secure the front door was currently broken to that part. The cafe located in the lobby was fantastic with very friendly service
Stayed 3 nights in May 2025

6/10 Okay

Sophie

Travelled with family
The location is great. Check in and out very smooth. However, our room was very different to the online images. We booked for 3 beds but ended up with 2 beds and a futon that I wouldn't even sit on. The doona did not fit the cover on our bed. The premises were pretty dirty but our room was clean enough.
Stayed 1 night in May 2025

8/10 Good

Maria

Travelled with family, Business traveller
Liked: Amenities
Needs maintenance and repairs, and not while guests have just checked in.
Stayed 3 nights in May 2025

2/10 Terrible

jenny

Disliked: Cleanliness, property conditions & facilities
Booked delux 2 bedroom apartment. Room and bedding was nothing like what is advertised on wotif. When i queried at reception was just told that they dont put the photos up. Had to ask repeatedly for fresh towels. Very dissapointed
Stayed 2 nights in May 2025

2/10 Terrible

Kirsten

Travelled with family
Disliked: Cleanliness, room comfort
Worst place we have ever stayed. Booked and didn't
Stayed 3 nights in May 2025

2/10 Terrible

Malcolm

Business traveller
Disliked: Cleanliness, room comfort

Worst ever

Run down dump with very poor service and not enough staff. Never go here
Stayed 2 nights in May 2025

2/10 Terrible

Beverly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
To start with the positives, the staff were fantastic. When we requested basics that weren’t in the room when we arrived, such as coffee, hairdryer and glasses they were promptly delivered to the room. When I registered a complaint about the German cockroach infestation in our room the maintenance man David arrived promptly, pulled out all the kitchen appliances, sprayed and left baits. David went above and beyond and his treatment revealed the cockroaches were a serious concern. Unfortunately, besides the cockroaches which were less apparent after treatment, they were still in the room in droves and were needed to request insect spray. The room wasn’t as advertised. The room in the Expedia photos looked new. Our room was old and in need of attention both in renovation and replacement of furniture. The chairs for the dining table needed replacing as the vinyl had perished. The covers put on to hide this did not help as they were still lumpy and uncomfortable. The lounge was extremely uncomfortable and the springs were perished. It was so bad that we were unable to sit on it for more than a few minutes. As the lounge doubled as a bed this was unacceptable. One of the beds was OK but the other was also in need of replacement. There were no hand towels and the tea towel once moist smelt like Parmesan cheese. I reiterate, I could not fault the staff, especially David, however, this is the dirtiest and most dilapidated place I have ever stayed at.
Stayed 5 nights in May 2025

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Everything from the lobby to the linens felt thoughtfully chosen.
Stayed 1 night in May 2025

8/10 Good

Bernadette

Liked: Cleanliness, property conditions & facilities
They let us check in early at no extra cost. Super accommodating!
Stayed 1 night in May 2025

10/10 Excellent

Caroline

Liked: Cleanliness, property conditions & facilities
The room smelled fresh and clean such a good first impression.
Stayed 1 night in May 2025