3.9 out of 5

"One of the best places I have ever stayed at I loved it 100% " More

By a verified traveller on Thu 06 Sep 2018

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Hotel Description

Arrow on Swanston puts you in the heart of Carlton, within just a 10-minute stroll of popular attractions like RMIT University and Queen Victoria Market. Highlights at this aparthotel include a restaurant, an outdoor swimming pool and in-room kitchenettes.

You can enjoy an LCD TV with digital channels, and each apartment features a coffee/tea maker, a hairdryer and a desk. In-room dining is easy with a kitchenette that comes equipped with a microwave, a hob and a dishwasher. Nice touches to enhance your stay include a rainfall showerhead and free toiletries.

The café, Cafe Crema, serves local cuisine and is open for breakfast and lunch. Business travellers can take advantage of a conference centre and a meeting room. Added amenities include a fitness centre, WiFi in public areas and a coffee shop/café. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 3.5-star Carlton aparthotel include Melbourne Central and University of Melbourne.

Standard Studio Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$86 per night

Two Bedroom Apartment with Sofa Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Twin Studio Apartment

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Studio Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Arrow on Swanston ratings based on 642 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Arrow on Swanston

Everyone (400) Couples (121) Students (1) Family (116)
3 out of 5
Location and proxity to food shops hospitals market

Posted by on 15 Jun. 2019

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4 out of 5
All was good accept on departure we had to stay until room was checked before we coukd leave

Posted by on 26 May 2019

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Comment from Hotel Management

27 May 2019 by Front Office team

Thank you for taking the time to drop us a review! We apologise for the inconvenience as we try our best to ensure that all security deposits are refunded on the day of check-out, and it usually takes some time for us to properly check all the rooms. We appreciate your patience and kind understanding. Hope to see you again soon!

4 out of 5
The heater in room 3709 did not work. Or at least I could not get it working. The bed clothes were too short. Could not manage them satisfactorily.

Posted by on 23 May 2019

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Comment from Hotel Management

27 May 2019 by Front Office team

Thank you for taking the time to drop us a review! We apologise for the inconvenience. We will try our best to ensure the necessary improvements are being done on our end. Thanks a lot for the feedback.

4 out of 5
Property was neat and staff most pleasant to deal with, access to public transport right outside

Posted by , from Canberra, au on 5 May 2019

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Comment from Hotel Management

13 May 2019 by Front Office Team

Hi there, thank you for taking the time to drop us a feedback. Hope to see you again soon!

1 out of 5
Refused to honour the advertised "free cancellation" and charged me full price

Posted by , from Brisbane on 28 Apr. 2019

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Comment from Hotel Management

13 May 2019 by Front Office team

Hi there, thank you for taking the time to drop us a feedback. We apologise for the inconvenience. Our accommodation strictly follows the cancellation policy of expedia and its terms and conditions.

4 out of 5
Good service Towels need to be changed every day not once a week Litter bottles beer cans dropped from other apartments onto balcony over 3 days several times

Posted by on 22 Apr. 2019

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Comment from Hotel Management

13 May 2019 by Front Office

Hi there, thank you for taking the time to drop us a feedback. We apologise for the inconvenience. We value your feedback and our team will definitely look to improving our services in the future.

3 out of 5
Quite loud, could easily hear crying baby in another room as well as street noise

Posted by on 14 Apr. 2019

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Comment from Hotel Management

13 May 2019 by Front Office Team

Hi there, thank you for taking the time to drop us a feedback. We apologise for the inconvenience. We value your feedback and our team will definitely look to improving our services in the future.

4 out of 5
We enjoyed our stay very close to everything we did thankyou

Posted by on 1 Apr. 2019

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Comment from Hotel Management

13 May 2019 by Front Office Team

Hi there, thank you for taking the time to drop us a feedback. We are so glad you had a great time! Hope to see you again soon.

4 out of 5

Posted by on 31 Mar. 2019

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Comment from Hotel Management

13 May 2019 by Front Office

Thank you for your feedback!

2 out of 5
This building and the amenities do not seem to be to the building code - smoke alarms covered, no landing on the stairwell, shower too small to move. Nor were there enough cutlery and crockery in our room for the number of guests ie. 2 - two single beds and two guests - there should be at least two of everything. On a positive note, the location was close to where we needed to go and close to good food places.

Posted by on 31 Mar. 2019

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Comment from Hotel Management

13 May 2019 by Front Office Team

Hi there, thank you for taking the time to drop us a feedback. We apologise for the inconvenience. We value your feedback and our team will definitely look to improving our services in the future.

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have WiFi for a fee. Arrow on Swanston offers its guests an outdoor pool and a fitness centre. Tour or ticket assistance, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Arrow on Swanston. For a fee, parking is available. This 3.5-star Carlton aparthotel is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 9 levels
  • Built in 2003
  • Dining venue
  • Coffee shop
  • Deli
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site

Internet

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (23.1 km / 14.3 mi)
  • Train station: Flinders Street Station (1.8 km / 1.1 mi)
  • Metro station: Melbourne Central Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Arrow on Swanston offers 135 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Accommodation at this 3.5-star aparthotel has kitchenettes with hobs, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. 32-inch LCD televisions come with digital channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room kitchenette
  • LCD television
  • Digital channels
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Cafe Crema – This café specialises in local cuisine and serves breakfast, lunch and light fare.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. On-site parties or group events are strictly prohibited.

  • Only service animals are allowed
  • Events/parties not allowed
  • No rollaway/extra beds available
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: AUD 14.95 per night (rates may vary)
  • Self-parking fee: AUD 25 per night (in/out privileges)
  • On-site credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arrow Swanston Apartment Carlton
  • Arrow Swanston Apartment
  • Arrow Swanston Carlton
  • Arrow Swanston
  • Arrow Swanston Aparthotel Carlton
  • Arrow Swanston Aparthotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.