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3.9 out of 5

"Room was clean, but blind was broken so couldn't be shut properly, and shower door was broken so wouldn't slide properly. Also a broken soap dish in ... " More

By a verified traveller on Sun 02 Jan 2022

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Hotel Description

Arrow on Swanston puts you in the heart of Melbourne, within just a 10-minute stroll of Lygon Street and Queen Victoria Market. Highlights at this aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.

You can enjoy an LCD TV with digital channels, and each apartment features free WiFi, a coffee/tea maker, and a hair dryer. In-room dining is easy with a kitchenette that comes equipped with a microwave, a stovetop, and a dishwasher. Nice touches to enhance your stay include a rainfall showerhead and free toiletries.

The café, Cafe Crema, serves local cuisine and is open for breakfast and lunch. Enjoy the gym and sauna. Business amenities include a conference center, a meeting room, and a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. There's also the convenience of self parking.

Places within a 15-minute walk of this 3.5-star Carlton aparthotel include Royal Exhibition Building and Royal Melbourne Hospital.

Studio Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$90* Per night/room 30 Jan. - 31 Jan.

Deluxe One Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max

One Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Two Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Family Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Arrow on Swanston ratings based on 689 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Arrow on Swanston

Everyone (414) Couples (135) Students (1) Family (137)
4 out of 5
Room was clean, but blind was broken so couldn't be shut properly, and shower door was broken so wouldn't slide properly. Also a broken soap dish in shower left a dangerously sharp metal piece that could easily cut someone.

Posted by on 2 Jan. 2022

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5 out of 5
Great gym-free weights and kettlebells! Squat rack too

Posted by on 11 Nov. 2021

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5 out of 5
Great location Even though on a main road it was very quiet Loved the upgrade to the top floor - beautiful view of the skyline from the bedroom VERY well resourced room

Posted by on 24 Jul. 2021

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Comment from Hotel Management

24 Jul. 2021 by Arrow on Swanston

Hi Anonymous, Thank you for your kind review. We would be happy to host you again one day in the future. Kindest regards, Arrow on Swanston team

4 out of 5
Parking is not the best , hard to get in if another cars coming out . I had to reverse down the lane to let her out , poor design

Posted by on 24 May 2021

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Comment from Hotel Management

1 Jun. 2021 by Alicia

Dear Anonymous, We appologise about the inconveniences you experienced in our parking lot. We hope to see you again to try and improve your accomodation experience. Kind Regards Alicia Arrow on Swanston

3 out of 5
The blind in to the bed room are not good and bed very small

Posted by on 17 May 2021

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Comment from Hotel Management

25 May 2021 by Kevin

Dear guest, We sincerely apologise for your negative experience. We appreciate and value your feedback. Please allow us to improve your accommodation experience on your next booking. If you have any questions, you may contact us directly on 03 9225 9000 during business hours. Thank you Kind regards, Kevin | Front Office Arrow on Swanston

5 out of 5
The polite and very helpful staff went out of there way to organise a extra night stay when we got caught out cheers Geoff an Vicki

Posted by on 13 May 2021

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Comment from Hotel Management

16 May 2021 by Kylee

Dear Guest. We appreciate your positive feedback about your stay with us. We do take pride in catering to our guests' needs the best way we can. Take care!

5 out of 5
The property have a good location, and help ys a lot to discover around Melbourne City. The worker are very friendly.

Posted by on 10 May 2021

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Comment from Hotel Management

31 May 2021 by Alicia

Dear Anonymous, We are very glad to hear you enjoyed your stay and look forward to seeing you again in the future. Kind regards, Arrow on Swanston Team

4 out of 5
The staff were lovely and respectful and confident in what they were doing! We enjoyed our stay.

Posted by on 27 Mar. 2021

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Comment from Hotel Management

11 Apr. 2021 by anu

Dear Guest, We appreciate and value your feedback as it is important to us to hear what we might need to improve. Thank you and stay safe. Kind regards, Arrow on Swanston team

5 out of 5
Good location and easy to find; good parking; clean rooms; friendly staff; good amenities; beds comfortable

Posted by on 2 Mar. 2021

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Comment from Hotel Management

11 Apr. 2021 by anu

Dear Guest, We appreciate and value your feedback as it is important to us to hear what we might need to improve. Thank you and stay safe. Kind regards, Arrow on Swanston team

3 out of 5
The noise from the street that could be heard in our room. Too noisy

Posted by on 15 Mar. 2020

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Comment from Hotel Management

6 Apr. 2020 by Arrow Team

Dear Guest thanks for your feedback. We value and appreciate your suggestions. If you have any issue during your stay we recommend asking our friendly staff for assistance or to be upgraded to a new room. We are always ready to help our valued guests. Hope to see you again soon at Arrow on Swanston.

Property Features

Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. Business amenities include a business center and a meeting room. Public spaces have free WiFi. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Arrow on Swanston. For a fee, parking is available. This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 9 levels
  • Built in 2003
  • Deli
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Southern Cross Station (2.4 km / 1.5 mi)
  • Metro station: Melbourne Central Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3.5-star aparthotel have kitchenettes with stovetops, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room kitchenette
  • LCD television
  • Digital channels
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Onsite parties or group events are strictly prohibited.

This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property. Social distancing measures are in place. Contactless check-out is available.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arrow Swanston Apartment Carlton
  • Arrow Swanston Carlton
  • Arrow Swanston Aparthotel Carlton
  • Arrow Swanston
  • Arrow Swanston Aparthotel
  • Arrow on Swanston Carlton
  • Arrow on Swanston Aparthotel
  • Arrow on Swanston Aparthotel Carlton

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.