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4.2 out of 5

"Location, convenience and cleanliness. Great value. " More

By a verified traveller on Mon 01 Jun 2020

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Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$169* Per night/room 23 Aug. - 24 Aug.

Executive Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms ( Breakfast for 2 guests )

Bed Count 2 King Beds Maximum Occupancy 2 Max

Executive Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Hotel Description

At Oaks Mackay Rivermarque Hotel you'll be within a short 5-minute stroll of Bluewater Lagoon and Caneland Central. Highlights at this aparthotel include a restaurant, an outdoor swimming pool, and a spa tub.

You can enjoy a flat-screen TV with cable channels, and each apartment features WiFi, a hair dryer, and a phone. A refrigerator and room service make in-room dining convenient.

Enjoy the fitness center and sauna. Additionally, you'll find free WiFi in public areas and a coffee shop/café. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:30 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4-star Mackay aparthotel include Artspace Mackay and Jubilee Park.

Oaks Mackay Rivermarque Hotel ratings based on 206 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Mackay Rivermarque Hotel

Everyone (137) Couples (32) Business (5) Family (22)
4 out of 5

Posted by on 8 Aug. 2020

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2 out of 5
Was very stuffy and needed fresh air. Wasn't pleasant at all.

Posted by , from Mackay on 28 Jun. 2020

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4 out of 5

Posted by on 16 Jun. 2020

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5 out of 5
Location, convenience and cleanliness. Great value.

Posted by , from Brisbane on 1 Jun. 2020

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4 out of 5
Great service. Great location. Clean room with all the ammenities.

Posted by , from Townsville on 27 May 2020

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4 out of 5
The room was very run down, BIG cracks in the walls, green stain grout in the shower and a big hole next to the exhaust fan in the shower. The bed cover had brown marks on it.

Posted by on 4 May 2020

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5 out of 5
The cafe downstairs served great food. Service was excellent. Also Reception were very accommodating when I experienced difficulties with the washing machine. Thank you.

Posted by on 10 Feb. 2020

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5 out of 5
Great location, easy parking, attentive staff, nice pool, beautiful room. The staff went above & beyond to ensure we had a great few days away, we will be back!

Posted by on 4 Feb. 2020

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5 out of 5
Location, cleanliness, staff were friendly. Was allowed earlier check-in subject to room being available. Communication was good.

Posted by on 7 Jan. 2020

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5 out of 5

Posted by on 7 Jan. 2020

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About the Oaks Mackay Rivermarque Hotel

Location 55-63 River Street, Mackay, QLD 4740

Property Features

Along with a restaurant, there's a coffee shop/café on site. WiFi is free in public spaces. As a guest of Oaks Mackay Rivermarque Hotel, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. Oaks Mackay Rivermarque Hotel also features tour/ticket assistance, dry cleaning/laundry services, and express check-in. Parking is available for a fee. This 4-star Mackay aparthotel is smoke free.

  • 109 guestrooms or units
  • 9 levels
  • Dining venue
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Mackay, QLD (MKY) (5.9 km / 3.6 mi)
  • Train station: Mackay Station (5 km / 3.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Mackay Rivermarque Hotel offers 109 air-conditioned accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with premium cable channels. Bathrooms include showers. This Mackay aparthotel provides wireless Internet access for a surcharge.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Shower
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.

Oaks Mackay Rivermarque Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6 AM - 10:30 PM. If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6 AM - 10:30 PM.
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • UnionPay
  • Staffed front desk
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 20 and AUD 30 for adults, AUD 10 and AUD 15 for children (approximately)
  • Fee for in-room wireless Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Secured self parking fee: AUD 5.00 per day
  • Rollaway bed fee: AUD 49.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Rivermarque
  • Oaks Rivermarque Aparthotel
  • Oaks Rivermarque Aparthotel Mackay
  • Oaks Rivermarque Mackay
  • Rivermarque
  • Oaks Rivermarque
  • Oaks Rivermarque Mackay
  • Oaks Mackay Rivermarque Mackay
  • Oaks Mackay Rivermarque Hotel Mackay
  • Oaks Mackay Rivermarque Hotel Aparthotel
  • Oaks Mackay Rivermarque Hotel Aparthotel Mackay
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.