4.2 out of 5

"Had everything we needed for a stopover in Mackay. Great location to grab dinner out or grab ingredients to cook in the kitchen. " More

By a verified traveller on Wed 30 May 2018

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Hotel Description

At Oaks Rivermarque you'll be within a short 5-minute stroll of Bluewater Lagoon and Caneland Central. Highlights at this aparthotel include a restaurant, an outdoor swimming pool and free self parking.

You can enjoy a flat-screen TV with cable channels, and each apartment features WiFi, a hairdryer and a phone. A fridge and room service make in-room dining convenient.

This smoke-free aparthotel offers a fitness centre, barbecues and dry cleaning/laundry services. Other amenities include WiFi in public areas and a coffee shop/café.

Sights within a 10-minute walk of this 4-star Mackay aparthotel include Artspace Mackay and Jubilee Park.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$136* Per night/room 25 Aug. - 26 Aug.

Executive Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms ( Breakfast for 2 guests )

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Oaks Rivermarque ratings based on 180 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Rivermarque

Everyone (129) Couples (21) Business (5) Family (14)
5 out of 5
Location amazing, staff even better than amazing, 10/10

Posted by on 12 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by General Manager

Thank you for taking the time to review your recent stay. I am so pleased to hear you had an enjoyable experience and we look forward to welcoming you back to Oaks Rivermarque on your next visit to Mackay

4 out of 5
Great location, good amenities and easy to communicate with reception staff.

Posted by on 31 Jul. 2019

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2 out of 5
Broken toilet roll holder and broken towel holder. Aircon was on 17 degrees and wasn’t even cold. Room was way too hot from dryer which was on in 206B

Posted by on 20 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by General Manager

Dear Simon, Thank you for taking the time to provide feedback on your recent stay. I am disappointed to hear you did not have an enjoyable stay and it was let down by some maintenance in the room however we have taken this on board and will have all issues mentioned rectified immediately. Again, thank you for taking the time to provide us with this feedback and I hope that we can welcome you back to Oaks Rivermarque and provide you with an experience beyond expectation.

5 out of 5

Posted by on 11 Jul. 2019

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4 out of 5

Posted by on 11 Jul. 2019

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4 out of 5
Great situation Fire alarm was an experience Staff were marvellous

Posted by on 4 Jul. 2019

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3 out of 5
The restaurant was the worse ever The chef was rude Bad face at all times I returned a toast as it was disgusting

Posted by on 2 Jul. 2019

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5 out of 5
Excellent accommodation with balcony. Very comfortable bed. Three times we reported that our room safe had been left locked by the previous occupant but it was never unlocked.

Posted by on 28 Jun. 2019

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5 out of 5
Close to the centre of town. Short walk to restaurants and pubs. Cane land shopping centre very close. Lovely river walk

Posted by on 16 Jun. 2019

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5 out of 5
First stay and it was a very nice and clean room. Good location.

Posted by on 16 May 2019

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Property Features

Along with a restaurant, there's a coffee shop/café on site. WiFi is available in public spaces for a fee. Oaks Rivermarque offers its guests an outdoor pool and a fitness centre. Tour or ticket assistance, a BBQ, and dry cleaning/laundry services are also featured at Oaks Rivermarque. Self parking is free. This 4-star Mackay aparthotel is smoke free.

  • 109 guestrooms or units
  • 9 levels
  • Dining venue
  • Coffee shop
  • Dry cleaning
  • Front desk (limited hours)
  • Tour and ticket information
  • BBQ grill(s)
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (6 km / 3.7 mi)
  • Train station: Mackay Station (5 km / 3.1 mi)
  • Parking: Free self parking

Room Amenities

Oaks Rivermarque offers 109 forms of air-conditioned accommodation with a hairdryer and free toiletries. Flat-screen televisions come with premium cable channels. Bathrooms include a shower. This Mackay aparthotel provides wireless Internet access for a surcharge.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Fridge
  • Shower
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Oaks Rivermarque has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 6 AM - 10:30 PM.
If you are planning to arrive after 10:30 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 6 AM - 10:30 PM.
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • On-site credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Rivermarque
  • Oaks Rivermarque Aparthotel
  • Oaks Rivermarque Aparthotel Mackay
  • Oaks Rivermarque Mackay
  • Rivermarque
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.