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4.3 out of 5

"Comfortable although room reeked of bleach all day and night " More

By a verified traveller on Mon 26 Feb 2024

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Hotel Description

At Coral Cay Resort you'll be within just a 15-minute stroll of Jubilee Park and Mackay Enertainment and Convention Centre. Highlights at this motel include in-room free WiFi, free internet, and Smart TVs.

For a drink, you can stop by the motel's own lounge bar. Enjoy the outdoor swimming pool, gym, sauna, and pool loungers. Business travelers can take advantage of meeting rooms, conference space, and a business center. Other amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 8:00 AM and on weekends between 7:00 AM and 9:00 AM. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4.5-star West Mackay motel include Caneland Central and Bluewater Lagoon.

Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$108* Per night/room 19 Apr. - 20 Apr.

Pet Friendly Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 3 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Queen Spa Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Family self-contained Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Coral Cay Resort ratings based on 540 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Coral Cay Resort

Everyone (337) Couples (118) Business (2) Family (65)
4 out of 5
Comfortable although room reeked of bleach all day and night

Posted by on 26 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Belinda

Good morning, Karen. Thank you for your feedback, we appologise for the inconvenience caused. We take our guests comments seriously and will investigate and address the issue to prevent this in future. We hope to see you again in the near future.

5 out of 5
reception staff were great and friendly. Price was good.as well.

Posted by on 20 Feb. 2024

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Comment from Hotel Management

20 Feb. 2024 by Belinda

Good morning, LisaThank you for your excellent review. We appreciate your business and look forward to your next stay.

3 out of 5

Posted by on 11 Feb. 2024

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Comment from Hotel Management

12 Feb. 2024 by Mei

Hi Debbie, thanks for your time to leave us this review, we value your feedback. Kind Regards,

5 out of 5

Posted by on 10 Feb. 2024

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Comment from Hotel Management

27 Mar. 2024 by Mei

Hi Stuart, thanks for your review. We are glad to see that you enjoyed your stay and we look forward to welcome you next stay. Kind Regards,

5 out of 5
Really lovely and reliable stay. Cleaners over Christmas and NY’s just needs to change mugs when we used them, spoons, and vacuum/sweep floor. Breakfast was great!

Posted by on 2 Jan. 2024

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Comment from Hotel Management

11 Jan. 2024 by Belinda

Good morning, MiriamThank you for your review. We appreciate your feedback.

1 out of 5
I paid for a king room as per the advertisement. I got a small standard room with 2 single beds pushed together... This was a small standard room charged at the king room price.... Terribly disapointing. I advise to inspect room before paying.

Posted by on 5 Nov. 2023

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Comment from Hotel Management

6 Nov. 2023 by Tara

I am sorry to hear of your disappointment. I have checked your booking and you were allocated the correct room. The mattresses in these rooms are high quality 'pacific comfort' mattresses and while some beds are a 'king split' design they are very comfortable.Wishing you all the best.

1 out of 5

Posted by on 22 Oct. 2023

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Comment from Hotel Management

24 Oct. 2023 by Tara

We are dissappointed to receive this rating. It would be appreciated if you could provide more information so that we can respond appropriately.

4 out of 5
The large sized room was wonderful.

Posted by on 20 Oct. 2023

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Comment from Hotel Management

22 Oct. 2023 by Tara

Hi JodyGlad to see you enjoyed our spacious room. We look forward to seeing you on your next stay.

5 out of 5

Posted by on 25 Sep. 2023

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Comment from Hotel Management

27 Sep. 2023 by Tara

Hi CodyThank you for your awesome review!

5 out of 5
Very clean

Posted by on 23 Sep. 2023

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Comment from Hotel Management

25 Sep. 2023 by Tara

Hi AndreaThank you for your time to review our property.

Property Features

Coral Cay Resort offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and meeting rooms are available. Tour/ticket assistance, barbecue grills, and a vending machine are also featured at the business-friendly Coral Cay Resort. Self parking is free. This 4.5-star Mackay motel is smoke free.

  • 82 guestrooms or units
  • 2 levels
  • 8 buildings
  • Meeting rooms
  • Built in 2004
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mackay Station (4.4 km / 2.7 mi)
  • Parking: Free self parking

Room Amenities

Coral Cay Resort offers 82 accommodations with coffee/tea makers and irons/ironing boards. Smart televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Mackay motel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and change of towels can be requested.

  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 8:00 AM and on weekends from 7:00 AM to 9:00 AM.

Coral Cay Resort has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool, a sauna, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 6:00 AM - 9:00 PM
  • Saturday - Sunday: 7:00 AM - 9:00 PM
Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 6:00 AM - 9:00 PM
  • Saturday - Sunday: 7:00 AM - 9:00 PM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Cribs (infant beds) are available for AUD 15.0 per day.

Pet Policy

  • Pets welcome with a deposit of AUD 100 per stay
  • Only dogs are allowed
  • Weight limit: 44 lbs per pet
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

  • No lifts
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10–25 per person
  • Pet deposit: AUD 100 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per day
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of AUD 1.98

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Coral Cay Motor
  • Coral Cay Motor Mackay
  • Coral Cay Resort Motor Inn
  • Coral Cay Resort Motor Inn Mackay
  • Coral Cay Resort Motor Inn West Mackay
  • Coral Cay Motor West Mackay
  • Coral Cay Resort
  • Coral Cay Resort Motel
  • Coral Cay Resort Motor Inn
  • Coral Cay Resort West Mackay
  • Coral Cay Resort Motel West Mackay

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.