4.3 out of 5

"Good position close enough to the centre of town. local clubs, and eateries. Limited amount of noise from the main road. We had a few issues with our ... " More

By a verified traveller on Sat 01 Sep 2018

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Hotel Description

At Coral Cay Resort Motor Inn you'll be within just a 15-minute stroll of Jubilee Park and Mackay Enertainment and Convention Centre. Highlights at this motel include a restaurant, an outdoor swimming pool and free self parking.

LED TVs with cable channels are featured in all 82 rooms, and you can enjoy free wired Internet, coffee/tea makers and irons/ironing boards. Fridges and room service make in-room dining easy, and minibars provide refreshments. Desks and free toiletries are also available.

At the motel's own bar/lounge, you can stop for a drink. Enjoy the fitness centre, spa tub and sauna. Conference space and a business centre are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 9:30 AM.

Sights within a 20-minute walk of this 4.5-star West Mackay motel include Artspace Mackay and Caneland Central.

Queen Studio Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$105* Per night/room 1 Sep. - 2 Sep.

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Suite, 2 Bedrooms (NO HOUSEKEEPING SERVICE)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Queen Studio Suite (NO HOUSEKEEPING SERVICE)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Queen Executive Suite (NO HOUSEKEEPING SERVICE)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Queen Executive Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Coral Cay Resort Motor Inn ratings based on 454 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Coral Cay Resort Motor Inn

Everyone (307) Couples (105) Business (2) Family (38)
4 out of 5
There was no microwave and cutlery in room which I thought there was in every room

Posted by on 20 Aug. 2019

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5 out of 5
The restaurant was lovely. Overall the rom was great for our family. Just need a good clean, Carpet etc.

Posted by on 9 Aug. 2019

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2 out of 5

Posted by on 31 Jul. 2019

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Comment from Hotel Management

1 Aug. 2019 by Kimberley

Thank you for taking the time to leave us a review. I would love to hear further feedback if you have a moment to contact us directly? We look forward to welcoming you again on your next visit to Mackay. Have a lovely afternoon. Kind Regards,Kimberley Management

2 out of 5
Upon arrival, the front desk host told me I had booked the incorrect dates in a unnecessarily rude manner. I double checked my booking confirmation and I had actually booked the right dates so we had to stand there and wait for here to figure out what had happened but were eventually given our room key. Breakfast was good, pool is really small compared to pictures. Apart from the initial impression it was fine.

Posted by on 23 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by Kimberley

Good Morning, Thank you for your feedback. I need to know who you were greeted by upon check in so that I can look into this issue so that I can make sure that we continuously provide excellent service that we are proud of. Can you please contact me directly with your booking details. I am very happy to hear that you enjoyed your breakfast and I certainly encourage you to dine in for dinner again on your next trip to Mackay. I look forward to hearing from you soon, have a wonderful day. Kind Regards, Kimberley Powell Management

4 out of 5
Conveniently located, friendly staff who were happy to answer queries and fulfil requests, good quality restaurant

Posted by on 18 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Kimberley

Good Evening and thank you for taking the time to leave us a review. I am very happy to hear that you enjoyed your stay with us, your lovely compliments will certainly be passed on to all staff and through to the kitchen. Have a wonderful weekend and I look forward to welcoming you again on your next trip to Mackay. Kind Regards, Kimberley Powell

1 out of 5

Posted by on 29 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by Kimberley

Good Afternoon, Thank you for your feedback. To better our business I would really like to know what you believe we can do to improve our business. If you could contact me directly I would really appreciate more information to better understand your review. I look forward to hearing from you soon, have a great week. Kimberley Powell Management

3 out of 5
Location wasn't really conducive to guests without their own transport.

Posted by on 25 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Kimberley

Good Morning, Thank you for your feedback, where was it that you were wanting to go? We are located 1.3 km from the Mackays main shopping center and and 1.5 km from the main strip of eateries. This is roughly about $7 in a taxi and cheaper again in an Uber. I look forward to welcoming you again on your next trip to Mackay. Thank you and have a great day.

4 out of 5
Place was clean and tidy . Bit basic for me but all ok . Compare prices in the area it was “ what you pay for is what you get” .

Posted by on 24 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Kimberley

Good Afternoon and thank you for your feedback. For you next visit to Mackay If you would like to upgrade to one of our Queen Executive Suites as they certainly are more preferred among our corporate guests. Have a lovely afternoon and I look forward to welcoming you again soon. Many Thanks, Kimberley

4 out of 5

Posted by on 21 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Kimberley

Good Morning, Thank you for taking the time to leave us a review, I am happy to hear that you enjoyed your stay, I look forward to welcoming you again on your next trip to Mackay. Kind Regards, Kimberley Powell

5 out of 5

Posted by on 20 Jun. 2019

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Comment from Hotel Management

20 Jun. 2019 by Tara

Thank you for your 5 out of 5 review. We hope to see you when you are next in Mackay!

About the Coral Cay Resort Motor Inn

Location 14-18 Nebo Rd, West Mackay, QLD 4740

Property Features

As a guest of Coral Cay Resort Motor Inn, you'll find an outdoor pool, a spa tub, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. Tour or ticket assistance, a BBQ, and a garden are also featured at the business-friendly Coral Cay Resort Motor Inn. Self parking is free. This 4.5-star West Mackay motel is smoke free.

  • 82 guestrooms or units
  • 2 levels
  • 8 buildings
  • Built in 2004
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY)
  • Train station: Mackay Station (4.9 km / 3 mi)
  • Parking: Free self parking

Room Amenities

Coral Cay Resort Motor Inn offers 82 forms of air-conditioned accommodation with minibars and coffee/tea makers. LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. This West Mackay motel provides complimentary wired Internet access.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Fridge
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 9:30 AM.

Coral Cay Resort Motor Inn has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10:30 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 6:30 AM-10:30 PM
  • Saturday-Sunday: 7 AM-10 PM
If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 6:30 AM - 10:30 PM
  • Saturday - Sunday: 7 AM - 10 PM
Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per day.
  • Cribs (infant beds) are available for AUD 15.0 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 18 for adults and AUD 11 for children (approximately)
  • Crib (infant bed) fee: AUD 15.0 per day
  • Rollaway bed fee: AUD 35.0 per day
  • On-site credit card charges are subject to a surcharge of AUD 1.2

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Coral Cay Motor
  • Coral Cay Motor Mackay
  • Coral Cay Resort Motor Inn
  • Coral Cay Resort Motor Inn Mackay
  • Coral Cay Resort Motor Inn West Mackay
  • Coral Cay Motor West Mackay

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.