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Coral Cay Resort

4.5-star property
14-18 Nebo Rd, West Mackay, QLD 1800 796 370
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4.3 out of 5
Very good!
See all 484 Wotif Reviews

"The room was very comfortable and clean however the gas ran out to heat the water and on Saturday night when we were wanting to have showers to go out ... " More

By a verified traveller on Mon 21 Jun 2021

Points Of Interest

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Hotel Description

At Coral Cay Resort you'll be within just a 15-minute stroll of Jubilee Park and Mackay Enertainment and Convention Centre. Highlights at this motel include in-room free WiFi, free Internet, and Smart TVs.

Cable TV, coffee/tea makers, and irons/ironing boards are featured in all 82 rooms. In-room dining is easy with amenities like refrigerators and room service. Desks and free toiletries are also available.

For a drink, you can stop by the motel's own lounge bar. Enjoy the spa tub and sauna. Business travelers can take advantage of conference space and a business center. Other amenities include free WiFi in public areas and laundry facilities. On weekday mornings cooked-to-order breakfast is served between 6:30 AM and 8:30 AM. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4.5-star West Mackay motel include Bluewater Lagoon and Caneland Central.

Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$101* Per night/room 16 Jul. - 17 Jul.

Apartment, Multiple Beds (NO HOUSEKEEPING SERVICE)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartment, 3 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Queen Spa Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Queen Spa Room (No Housekeeping Service)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 3 Bedrooms (NO HOUSEKEEPING SERVICE)

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Coral Cay Resort ratings based on 484 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Coral Cay Resort

Everyone (320) Couples (106) Business (2) Family (54)
3 out of 5
The room was very comfortable and clean however the gas ran out to heat the water and on Saturday night when we were wanting to have showers to go out the water was cold. We were not advised of that until I tried to have a shower and we were not reimbursed at all. A little disappointing.

Posted by on 21 Jun. 2021

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Comment from Hotel Management

21 Jun. 2021 by Jess - Guest Experience Manager

Brrrrr - we are so sorry about the cold shower. Gas is a necessity and on Saturday night we had a temporary outage for one hour which the team frantically worked hard to quickly fix. We still can't believe this happened (such unlucky timing for a Saturday night) and we do hope you had a terrific evening out in Mackay despite the cold start!

4 out of 5
Very good. Only thing missing was a microwave.

Posted by on 18 Jun. 2021

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Comment from Hotel Management

20 Jun. 2021 by Tara

Thank you for your review. We look forward to welcoming you on your next stay in Mackay.

4 out of 5

Posted by on 25 May 2021

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Comment from Hotel Management

4 Jun. 2021 by Jess - Guest Experience Manager

Thanks for choosing to stay at Coral Cay and we hope to welcome you back again when you are next in Mackay.

4 out of 5

Posted by on 4 May 2021

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Comment from Hotel Management

18 May 2021 by Tara

Thank you!

2 out of 5
The facilities were dated the room aircon not working toilets dirty not representative of rhe phitos by a long chalk

Posted by on 18 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by Jess - Guest Experience Manager

We are so sorry to see that you didn't enjoy your recent stay in Mackay. If you haven't done so already, please pass your comments to reception via email or phone so we can identify which room you stayed in for immediate improvements.

2 out of 5
Limited reception hours, no meals compared with information advertised, no room servicing despite being paid for and very overpriced compared with many adjacent motels.

Posted by on 5 Apr. 2021

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Comment from Hotel Management

5 Apr. 2021 by Jess - Guest Experience Manager

Thank you for taking the time to share your feedback and we are sorry to hear that you did not enjoy your stay. Your feedback has been shared with the team, including our reduced hours over public holidays.

5 out of 5

Posted by on 4 Apr. 2021

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Comment from Hotel Management

15 Apr. 2021 by Tara

Thank you for your terrific review. We look forward to seeing you on your next visit to Mackay

5 out of 5
I’ve been staying here for several weeks now and the staff are lovely. They know me well now and know my dinner order and what I like for breakfast. They go over and above to look after me. I really enjoy staying here Cheers Guys!! Christopher

Posted by on 16 Mar. 2021

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Comment from Hotel Management

16 Mar. 2021 by Jess - Guest Experience Manager

Cheers for the review Christopher. We love having you stay with us at Coral Cay Mackay!

4 out of 5
Easy Access, great onsite parking. Restaurant on site including breakfast options.

Posted by on 22 Feb. 2021

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Comment from Hotel Management

22 Feb. 2021 by Jess - Guest Experience Manager

Cheers for the terrific review and we look forward to welcoming you back when you are next in Mackay.

2 out of 5
The room was a bit dirty, with a dead cockroach, long black curly hairs, dried egg yolk looking substance and bottlecaps on the floor. Couch was so dirty that I put towels down before sitting on it. Motel advertised as pet friendly but on check out they said not all rooms are pet friendly and said they may charge additional cleaning fees. I pointed out that the room was already in need of cleaning. Disappointing.

Posted by on 4 Feb. 2021

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Comment from Hotel Management

7 Feb. 2021 by Jess - Guest Experience Manager

Thank you for taking the time to share your review and please accept our apologies for the shortfalls you experienced during your stay. We have extremely high standards of cleanliness and your review has been shared with all the housekeeping team. All our furniture is deep-cleaned regularly. To maintain high standards of cleanliness and for anyone with pet-allergies, only a small number of rooms are allocated as pet-friendly. We will review our procedures to make sure this information is communicated clearly to all future guests.

About the Coral Cay Resort

Location 14-18 Nebo Rd, West Mackay, QLD 4740

Property Features

Coral Cay Resort offers its guests a spa tub and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. The business-friendly Coral Cay Resort also features tour/ticket assistance, a garden, and concierge services. Self parking is free. This 4.5-star Mackay motel is smoke free.

  • 82 guestrooms or units
  • 2 levels
  • 8 buildings
  • Built in 2004
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (5.6 km / 3.5 mi)
  • Train station: Mackay Station (5.7 km / 3.5 mi)
  • Parking: Free self parking

Room Amenities

Coral Cay Resort offers 82 accommodations with coffee/tea makers and irons/ironing boards. 32-inch Smart televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Mackay motel provides complimentary wired and wireless Internet access.

  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM and 8:30 AM.

Coral Cay Resort has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include a spa tub and a sauna.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Sunday: 10:00 AM - 5:00 PM
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Sunday: 10:00 AM - 5:00 PM
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per day.
  • Cribs (infant beds) are available for AUD 15.0 per day.

Pet Policy

  • Pets are welcome and stay free
  • Food and water bowls and an off-leash area are available

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 22 per person (approximately)
  • Pet deposit: AUD 100 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 15.0 per day
  • Rollaway bed fee: AUD 35.0 per day
  • Credit card charges are subject to a surcharge of AUD 1.98

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Coral Cay Motor
  • Coral Cay Motor Mackay
  • Coral Cay Resort Motor Inn
  • Coral Cay Resort Motor Inn Mackay
  • Coral Cay Resort Motor Inn West Mackay
  • Coral Cay Motor West Mackay
  • Coral Cay Resort
  • Coral Cay Resort Motel
  • Coral Cay Resort Motor Inn
  • Coral Cay Resort West Mackay
  • Coral Cay Resort Motel West Mackay

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.