4.4 out of 5

"Close to the beach and tram lines right out the front. Comfortable room which covered our needs. Secure parking underneath with ease of entry and exit ... " More

By a verified traveller on Wed 10 Jan 2018

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Hotel Description

At Palazzo Colonnades you'll be within just a 15-minute stroll of popular places like Surfers Paradise Beach and Cavill Avenue. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

LCD TVs with cable channels are featured in all 41 apartments, and you can enjoy free WiFi, balconies, and hairdryers. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient. Irons/ironing boards and free toiletries are also available.

Enjoy the fitness centre, sauna, and pool loungers. Added amenities include free WiFi in public areas, a games room, and a garden. There's also the convenience of free self parking.

Within a 30-minute drive of this 4-star Surfers Paradise property, attractions include Sea World and Warner Bros. Movie World.

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$178 per night

Executive Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

One Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One + Bedroom Superior Apartment

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Two Bedroom Superior Apartment

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Palazzo Colonnades ratings based on 236 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Close to the beach and tram station

Close to the beach and tram lines right out the front. Comfortable room which covered our needs. Secure parking underneath with ease of entry and exit. Hardly seen the staff though the place was really clean. Would stay again in the future.

Posted by , from Northern Rivers NSW on 10 Jan 2018

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5 out of 5

Nice holiday getaway!

Nice holiday getaway! Very central to beach and shops. We enjoyed the pool area and games room ( although needs updating). Had a great time will stay again and recommend to friends 😉👍

Posted by on 9 Jan 2018

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3 out of 5

Great location. Close to the beach and a shops

Pros: Pool area was nice
Cons: Cleanliness. Update decor.
Location: Short stroll to Cavill avenue shops and restaurants. 1 block from the beach.
Overall this is a nice hotel but not outstanding. It is a little tired and dated although the pool area was very nice. Our 8th floor apartment has seen better days. The upholstery of the chairs was stained and reminded you that ALOT of people had used them before us. We checked in on a weekend and reception was closed and there was no complimentary tea/coffee as there should've been and it felt like the room had received a very basic clean with some dishes grubby, broken glass on the floor and a pair of underwear in the dryer! Having a 2nd toilet was a welcome addition and it was nice to sit on the balcony overlooking the street with ocean views. If location is important this is a good choice depending on the budget but don't expect to be wowed.

Posted by , from Melbourne on 28 Dec 2017

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Comment from Hotel Management

30 Dec 2017 by Jess

Hi Nicole Thank you for your feedback. We will address each of these issue immediately.

1 out of 5

Worst holiday

Paid a lot of money for a really dodgy room worst experience ever

Posted by on 27 Dec 2017

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5 out of 5

So close to everything!

I love this place. Close to Cavill Mall, the beach, the trams and bus services. Room was great! Will always book here!

Posted by , from adelaide on 10 Dec 2017

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Comment from Hotel Management

13 Dec 2017 by Jess

Hi Rebecca Thank you for your feedback. We are glad you enjoyed your stay with us. We look forward to your next visit.

2 out of 5

Dirty Room

Pros: Location
Welcoming ladies in the receptions and good location, however there were Cockroaches everywhere in the room!!! (Kitchen, leaving room, toilet, even in the bedroom). Really disappointed with the cleanliness of this place. we found food from previous guests inside the sofa. Not recommended, For my partner and me it is a No to come back that place!

Posted by on 24 Nov 2017

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Comment from Hotel Management

27 Dec 2017 by Jess

Hi We do apologise for the inconvenience this may have caused you during your stay. We will address each one of these issues immediately.

4 out of 5

Weekend getaway

Pros: Location and clean.
Cons: Even though it was in good condition starting to look a bit dated.
Location: Restaurants, beach and shopping were all close.
The room was clean and the facilities were good. The location was perfect, close to the beach and restaurants. Enjoyed our stay.

Posted by , from Brisbane on 13 Nov 2017

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Comment from Hotel Management

13 Dec 2017 by Jess

Thank you for your feedback. We are glad you enjoyed your stay with us. We look forward to your next visit.

3 out of 5

Appartments are different.

Unpleasant stay in 1 bedroom apartment 304. It's called a superior room because a new carpet and certains.Bur air-conditioning is not working, dishwasher doesn't do a job and drier is not working properly as well. There is no view, facing neighbour's building and noisy. Also we stayed in room 706, also 1 bedroom +sofa room. We were happy staying there. The appartament is big, with a good view and quiet, and cheaper. A basement's clearance is 2.3 m which is good for Serfers paradise (most of hotels has 1.9m only) but is not allow us to enter on 4x4 car with roof rack on the top. Hotel staff is friendly and understand all issues, they can do a discount if equipment doesn't work.

Posted by , from Amsterdam on 10 Oct 2017

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2 out of 5
Cons: Pool and Spa. The room could have been cleaned by owner and the lounge coujld be changed.
Location: Surfers Paradise, beach, Broadbeach, The Star Casino, Shops nearby
Bad Factors- Pool needs attention there is no proper access to pool. and Spa. I have a bad knee and could not get into pool. It would not be health and Safety compliant. The room had Dusty mildew stuff all over the roof. The skirting boards were dirty. The lounge was old and low could not get up out of it . It was very uncomfortable. We did not get Foxtel until the middle of the week as we could not find it on the remote. reception helped when asked. Good factors - the linen, kitchen and bathroom were clean and tidy. The tram stopped outside of the unit. I will not stay here again.

Posted by on 26 Sep 2017

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2 out of 5

Good location but hotel is old and tired

The hotel suited us well in terms of location. The rooms were very old and tired (one seemed to have been more recently done up than the other). The cutlery, plates etc in the room were filthy and seemed to have been put away dirty by the last guests and not checked. There is no person on reception on the weekends!? So we couldn't get wifi or a towel to use at the pool. There is literally no-one at all around for anything! The rooms were not serviced during the 5 days we were there and at the end of the stay we got a note to say we were expected to clean the room or face additional charges. This felt pretty rude given the state of the room when we arrived.

Posted by , from Sydney on 20 Sep 2017

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Property Features

Palazzo Colonnades offers its guests an outdoor pool, a sauna, and a fitness centre. A computer station is on site and WiFi is free in public spaces. Tour or ticket assistance, a BBQ, and an arcade/games room are also featured at Palazzo Colonnades. Free self parking is available.

  • 41 guestrooms or units
  • 10 levels
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Storage area for luggage
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Newspapers in lobby (free)
  • Lift

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Kitchen
  • Arcade/game room
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (21.1 km / 13.1 mi)
  • Parking: Free self parking

Room Amenities

Palazzo Colonnades offers 41 forms of air-conditioned accommodation with washers/dryers and a hairdryer. Rooms open to balconies. Accommodation at this 4-star apartment has kitchens with full-sized refrigerators/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. LCD televisions come with Cable channels.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Separate bedroom
  • LCD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning

Nearby Activities

Recreational amenities at the apartment include an outdoor pool, a sauna and a fitness centre.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5 PM

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.00 per night.
  • Cribs (infant beds) are available for AUD 10.00 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD50.00
  • Crib (infant bed) fee: AUD10.00 per night
  • Rollaway bed fee: AUD30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palazzo Colonnades Apartment Surfers Paradise
  • Palazzo Colonnades Apartment
  • Palazzo Colonnades Surfers Paradise
  • Palazzo Colonnades
  • Palazzo Colonnades Gold Coast/Surfers Paradise
  • Palazzo Colonnades Hotel Surfers Paradise