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4.3 out of 5

"Very high standards of customer service and cleanliness. " More

By a verified traveller on Mon 13 Apr 2020

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Hotel Description

A family-friendly stay in Surfers Paradise awaits you at Palazzo Colonnades. Within a 5-minute stroll you'll find Surfers Paradise Beach and Cavill Avenue within a 15-minute walk. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features an LCD TV with cable channels, along with free WiFi, a balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, an iron/ironing board, and free toiletries are also available.

Enjoy the fitness center, sauna, and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Surfers Paradise property, you'll be 2.2 km (1.4 mi) from Gold Coast Convention and Exhibition Centre and 2.9 km (1.8 mi) from The Star Gold Coast.

One Bedroom Standard Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$172* Per night/room 30 May - 31 May

Two Bedroom Apartment - Ground Floor

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom Deluxe Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One Bedroom Standard Apartment with Sofa Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom Standard Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

One Bedroom Superior Apartment with Sofa Bed

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Palazzo Colonnades ratings based on 338 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palazzo Colonnades

Everyone (192) Couples (63) Business (1) Family (86)
5 out of 5

Posted by on 7 May 2020

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Comment from Hotel Management

7 May 2020 by Jess

Hi Thank you for your feedback. We hope you enjoyed your stay with us and you will visit again soon. Kind Regards, Jess

4 out of 5
Very high standards of customer service and cleanliness.

Posted by on 13 Apr. 2020

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Comment from Hotel Management

13 Apr. 2020 by Jess

Hi Thank you so much for your lovely feedback. We hope to see you again soon. Take care and stay safe.

5 out of 5
We have stayed at Palazzo Colonnades several times. We chose it again because it is so handy to public transport, my husband is unable to walk long distances . but generally everything about the accommodation is just fine & we will stay there again.

Posted by , from South Australia on 6 Apr. 2020

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Comment from Hotel Management

6 Apr. 2020 by Jess

Hi Thelma Thank you for your lovely feedback. We are glad to see that you have enjoyed your previous stays with us and we look forward to see you again soon.

3 out of 5

Posted by on 16 Jan. 2020

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Comment from Hotel Management

16 Jan. 2020 by Management

Hi Thank you for your feedback. Kind Regards, Management

2 out of 5

Posted by on 4 Dec. 2019

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Comment from Hotel Management

5 Dec. 2019 by Jess

Hi Thank you for your feedback.

2 out of 5
Not happy about room 703 , it stank like stale smoke which is very disappointing as the wife and I love staying here . It puts us off as I wouldn’t want that room for an extended stay .

Posted by on 24 Nov. 2019

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Comment from Hotel Management

24 Nov. 2019 by Jess

Hi Mark Thank you for your feedback. We do apologise regarding this and have come to the source of the issue to prevent this from ever happening again. We hope you return in the future and we will ensure this does not happen again. Kind Regards, Jess

1 out of 5
My family and I booked to stay 4 nights, as my son was attending a futsal competition. However we had to leave unexpectedly a day early and only stayed 3 nights due to the horrific bushfires back home in Port Macquarie that was threatening our property. We explained this to hotel reception and was given no refund for the 4th night. The only reason we got was they couldn’t resell our apartment. There was no compassion shown whatsoever. I’ve never been treated so badly in all my life. Didn’t even consider that we had to drive 6hrs back home to devastation in our town. Customer service was appalling!!

Posted by on 12 Nov. 2019

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Comment from Hotel Management

12 Nov. 2019 by Palazzo Colonnades

Hi Danielle Thank you for your feedback, we appreciate it and have taken it on board. As we have mentioned, we do apologise regarding the situation you were in however, during your stay, you received more than the value of one night stay worth of other free services provided to you by the reception staff. We are glad to hear that you have made it home safely. Kind Regards, Palazzo Colonnades.

4 out of 5

Posted by on 1 Nov. 2019

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Comment from Hotel Management

1 Nov. 2019 by Jess

Hi Thank you for your feedback. We hope you enjoyed your stay with us. Kind Regards, Jess

4 out of 5
Had a air-con cleaner knock at the door wanting to clean the vent. Would have liked some notice as i was sick with a cold and was in my pj's.

Posted by , from Townsville on 24 Oct. 2019

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Comment from Hotel Management

24 Oct. 2019 by Corey

Hi Lyn Thank you for your feedback. We hope to see you again in the near future. Kind Regards, Corey

4 out of 5
Nice stay for the money, close to everything. Tram is right out the front and can walk everywhere.

Posted by on 24 Oct. 2019

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Comment from Hotel Management

24 Oct. 2019 by Corey

Hi, Thank you for your feedback, we are glad to hear you enjoyed your stay with us. We hope to see you again in the near future. Kind Regards, Corey

Renovations + Closures

The property will be renovating from 11 May 2020 to 07 June 2020 (completion date subject to change). The following areas are affected:

  • Swimming pool

The property will be renovating from 11 May 2020 to 07 June 2020 (completion date subject to change). The following areas are affected:

  • Swimming pool

During renovations, the apartment will make every effort to minimize noise and disturbance.

Property Features

Palazzo Colonnades offers its guests an outdoor pool, a sauna, and a fitness center. Public spaces have free WiFi. A library, a terrace, and tour/ticket assistance are also featured at the family-friendly Palazzo Colonnades. Self parking is free. This 4-star Surfers Paradise apartment is smoke free.

  • 1 building
  • 66 guestrooms or units
  • 10 levels
  • Built in 2000
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Separate living room1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Arcade/game room
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (30.5 km / 18.9 mi)
  • Metro station: Florida Gardens station (0.9 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Palazzo Colonnades offers 66 air-conditioned accommodations with washers/dryers and hair dryers. Rooms open to balconies. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with cable channels.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Living room
  • LCD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the apartment include an outdoor pool, a sauna, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 12:30 PM
Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 12:30 PM
Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Palazzo Colonnades

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Guests will receive an email with special check-in instructions
  • No pets or service animals allowed
  • Staffed front desk
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palazzo Colonnades
  • Palazzo Colonnades Apartment
  • Palazzo Colonnades Apartment Surfers Paradise
  • Palazzo Colonnades Surfers Paradise
  • Palazzo Colonnades Gold Coast/Surfers Paradise
  • Palazzo Colonnades Hotel Surfers Paradise
  • Palazzo Colonnades Gold Coast/Surfers Paradise
  • Palazzo Colonnades Apartment
  • Palazzo Colonnades Surfers Paradise
  • Palazzo Colonnades Apartment Surfers Paradise

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.