3.5 out of 5

"great location, lots of places to eat but close to busy road " More

By a verified traveller on Fri 24 Aug 2018

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Hotel Description

Montego Mermaid Beach Motel places you in the centre of Mermaid Beach, within just a 10-minute stroll of Putt Putt Golf Mermaid Beach and within 30 minutes of Pacific Fair Shopping Centre. Highlights at this motel include an outdoor swimming pool and free self parking.

All 22 individually decorated rooms feature flat-screen TVs with digital channels, and you can enjoy ceiling fans, hairdryers and irons/ironing boards. You'll find nice touches like free toiletries and Select Comfort beds to enhance your stay. Limited housekeeping is available.

This smoke-free motel offers free WiFi in public areas, a garden and express check-out. Additionally, you'll find a coffee shop/café and laundry facilities. There's also the convenience of limited parking.

With a stay at this 3-star Mermaid Beach motel, you'll be 2.3 km (1.4 mi) from The Star Gold Coast and 2.7 km (1.7 mi) from Gold Coast Convention and Exhibition Centre.

Traditional Double Room, 1 Queen Bed, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$92 per night

Executive Suite, 2 Bedrooms, Terrace

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Superior Double Room, 1 Queen Bed, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Suite, 2 Bedrooms, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Traditional Twin Room, Multiple Beds, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room, Multiple Beds, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Montego Mermaid Beach Motel ratings based on 218 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Montego Mermaid Beach Motel

Everyone (134) Couples (48) Business (2) Students (1) Family (32)
3 out of 5
Close to cafes and bowls club. Was within distance from where we needed to go

Posted by on 23 May 2019

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Comment from Hotel Management

24 May 2019 by Motel Manager

Thank you for your comments we do appreciate your feedback. Our onsite cafe looks after our guests with great food and offers discount

5 out of 5
Family orientated and close to everything. My family and I enjoy coming to stay at the montego and relaxing.

Posted by on 23 May 2019

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Comment from Hotel Management

24 May 2019 by Motel Manager

The motel is very family friendly and we offer hospitality to all our old and look forward to receiving many new guests so they can experience our service as well.

4 out of 5

Posted by on 25 Apr. 2019

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Comment from Hotel Management

25 Apr. 2019 by Motel Manager

Thank you for your review we look forward to seeing you again

2 out of 5
Room was ok, bed was comfy. Very, very noisy. Sounded like the steps were about to fall down. Place is very run down and yards and pool haven't been cleaned for a long time. Parking is just ridiculous. Supposed to be 3 and a half stars but i only rate it half a star for comfy bed.

Posted by on 10 Jan. 2019

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Comment from Hotel Management

13 Jan. 2019 by motel manager

The motel is currently under renovations and we have many rooms being done right now. The pool is cleaned regularly and serviced by a pool contractor. Parking is restricted to only 16 bays but given the probability of all 22 rooms having a car to park the odds are you will get a park. There is a side street adjacent to the motel for cars with no payment if there is no bays left. The gardens and outdoor areas will be last to be changed so we do ask all prospective guests to reserve judgement until we have time to complete the work

3 out of 5
It was nice and close to beach, room needs to be upgraded but still enjoyable stay

Posted by on 8 Jan. 2019

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Comment from Hotel Management

11 Jan. 2019 by motel manager

Thank you for your comments. Rooms are in the process of upgrade right now

4 out of 5

Posted by on 26 Dec. 2018

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Comment from Hotel Management

30 Dec. 2018 by manager

Thank you for taking the time to let us know how your stay was.

2 out of 5

Posted by on 16 Oct. 2018

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Comment from Hotel Management

25 Oct. 2018 by motel manager

To respond to reviews correctly it helps to understand why and a stay date.

4 out of 5
My stay was brief but pleasant. Check in & check out were easy. Motel was in a convenient location for my needs

Posted by , from Brisbane on 15 Oct. 2018

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Comment from Hotel Management

16 Oct. 2018 by motel manager

Thank you so much Nat for taking the time to let us know of your stay. We do appreciate it.

5 out of 5
Fantastic location, close to great restaurants, the beach and down the road from big shopping centre Pac Fair. Is a little dated and there are stairs, but comfy, clean and great price!

Posted by , from New Zealand on 2 Oct. 2018

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Comment from Hotel Management

3 Oct. 2018 by motel manager

Thank you Maude for your kind words. The motel is dated but still offers basic needs covered.

3 out of 5

Posted by on 25 Sep. 2018

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Comment from Hotel Management

28 Sep. 2018 by motel management

Thank you for reviewing our motel, we appreciate all comments

Property Features

There's a coffee shop/café on site. WiFi is free in public spaces. An outdoor pool, tour or ticket assistance, and a garden are also featured at Montego Mermaid Beach Motel. Limited free parking is available on a first-come, first-served basis. This 3-star Mermaid Beach motel is smoke free.

  • 1 building
  • 22 guestrooms or units
  • 2 levels
  • Coffee shop
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (16.6 km / 10.3 mi)
  • Parking: Free self parking

Room Amenities

Montego Mermaid Beach Motel offers 22 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a hairdryer and an iron/ironing board. Each accommodation is individually furnished and decorated. Beds feature Select Comfort mattresses. 24-inch Flat-screen televisions come with digital channels. Additionally, rooms include free toiletries and a ceiling fan. Housekeeping is provided on weekdays only.

  • Select Comfort beds
  • Flat-screen television
  • Digital channels
  • Fridge
  • Electric kettle
  • Housekeeping (weekdays only)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Honey Bee & Saint – On-site Cafe.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 1 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 8 AM - 6 PM.
If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 8 AM - 6 PM.
Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

This property requires payment in advance for any late-arrival bookings where payment for the stay will be made on site instead of at the time of booking. To complete the reservation process and obtain additional information, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property only accepts debit or credit cards for all on-site payments. Cash is not accepted. On-site parties or group events are strictly prohibited.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Events/parties not allowed
  • No cots (infant beds) available
  • No lifts

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay
  • Breakage deposit: AUD 100 per stay
  • Spring Break deposit: AUD 500 per stay for guests aged under 21 years old staying between 10 11 and 10 12
  • A damage deposit of AUD 200 will be collected before check-in.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 100 (subject to availability)
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • A' Montego Mermaid Beach Motel
  • A' Montego Motel
  • A' Montego Mermaid Beach

You should know

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't served at Montego Mermaid Beach Motel.