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3.5 out of 5

"Could hardly move in the bathroom, was ver difficult to open show door really only suiofor one person in bathroom at a time. " More

By a verified traveller on Mon 16 Dec 2019

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Hotel Description

Montego Mermaid Beach Motel places you in the center of Gold Coast, within just a 10-minute stroll of Putt Putt Golf Mermaid Beach and within 30 minutes of Pacific Fair Shopping Centre. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

Flat-screen TVs with digital channels are featured in all 22 individually decorated rooms, and you can enjoy free bottled water, ceiling fans, and hair dryers. You'll find nice touches like free toiletries and Select Comfort beds to enhance your stay. Refrigerators and irons/ironing boards are also available. Limited housekeeping is available.

This smoke-free motel offers free WiFi in public areas, a garden, and express check-out. Added amenities include a coffee shop/café and laundry facilities. There's also the convenience of free self parking.

With a stay at this 3-star Mermaid Beach motel, you'll be 2.3 km (1.4 mi) from The Star Gold Coast and 2.7 km (1.7 mi) from Gold Coast Convention and Exhibition Centre.

Traditional Double Room, 1 Queen Bed, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$91* Per night/room 12 Jul. - 13 Jul.

Executive Suite, 2 Bedrooms, Terrace

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Superior Double Room, 1 Queen Bed, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Suite, 2 Bedrooms, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Traditional Twin Room, Multiple Beds, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room, Multiple Beds, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Montego Mermaid Beach Motel ratings based on 230 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Montego Mermaid Beach Motel

Everyone (136) Couples (53) Business (2) Students (1) Family (40)
1 out of 5
Management had no skill in handling noisy residents. Drunken yobbo’s in the pool at 3:00 pm (throwing stubbier from the balcony to the pool). When they cam back at 1:00 am the language and noise was intolerable

Posted by , from Bribie Island on 16 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Motel Manager

There was a manager on site. And when all guests checking out were asked if they enjoyed their stay there was only 1 report of noise. The manager spoke with a group of guys when they were in the pool enjoying a few drinks on a hot saturday afternoon but getting a bit noisy and a little too excited about being on the coast to relax. It was a business group enjoying a saturday night out. The were spoken to and then their behaviour changed to suit. While they were not the only guests in house there was another group that were behaving in an unsatisfactory way but we were not advised until morning. We pride ourselves on providing a family safe environment for all our guests and while there is overnight onsite managers unless they hear it themselves cannot address it either. WE ask that if something is a not comfortable for you please do not hesitate to contact management.

4 out of 5
Could hardly move in the bathroom, was ver difficult to open show door really only suiofor one person in bathroom at a time.

Posted by on 16 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by motel manager

We do understand that some guests love a big bathroom area however we prefer to provide more space in the main living area of your motel room to provide more comfort.

3 out of 5
My wife is a smoker. And comented on dusgusting the smoking area is

Posted by on 7 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by motel manager

The smoking area is cleaned daily and not everyone that uses the area leaves the area clean. We do provide ashtrays and rubbish bins

4 out of 5
You get what you pay for. It's not bad place to stay id stay again

Posted by on 1 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by motel manager

Thank you we are pleased that you found our modest motel to your liking. While it does not suit everyone we hope that we provide the basic needs for our guests on a budget .

4 out of 5
Very friendly staff. Nice room too! Very considerate to my needs and put me in a room that suited these.

Posted by on 17 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by Motel Manager

Thank you for your comments we do appreciate you as our guest. We always try to accommodate our guests' special requests.

3 out of 5
As the location is on the highway it’s quiet noisy

Posted by on 19 Oct. 2019

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Comment from Hotel Management

23 Oct. 2019 by Motel Manager

We hope that our guest did enjoy the location convenience to everything as this is the compromise for the traffic noise during peak periods especially since we are advertised as a highway address

4 out of 5
Its cleanliness Adequate towels, toiletries etc. No need to request. for anything further.

Posted by on 9 Oct. 2019

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Comment from Hotel Management

9 Oct. 2019 by motel manager

Thank you our staff appreciates your time for commenting on their work efforts and supplying of room consumables. We look forward to hosting you again in the future

4 out of 5

Posted by on 7 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by motel manager

thank you for your response. We do appreciate your time and we look forward to seeing you again

5 out of 5
The staff were very friendly and welcoming, the rooms were very clean n tidy. Would stay again

Posted by on 29 Sep. 2019

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Comment from Hotel Management

2 Oct. 2019 by motel manager

Thankyou we do appreciate your time to show us how much you enjoyed your stay, We surely hope to see you again soon.

4 out of 5
Room, even though very basic, was clean and comfortable.

Posted by on 17 Sep. 2019

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Comment from Hotel Management

17 Sep. 2019 by motel manager

Thank you for your comments we value all our guests comments and look forward to seeing you again

Property Features

There's a coffee shop/café on site. Public spaces have free WiFi. An outdoor pool, tour/ticket assistance, and a garden are also featured at Montego Mermaid Beach Motel. Limited free parking is available on a first-come, first-served basis. This 3-star Gold Coast motel is smoke free.

  • 1 building
  • 22 guestrooms or units
  • 2 levels
  • Coffee shop
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Coolangatta Airport (OOL) (16.6 km / 10.3 mi)
  • Parking: Free self parking

Room Amenities

Montego Mermaid Beach Motel offers 22 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary bottled water and hair dryers. Each accommodation is individually furnished and decorated. Beds feature Select Comfort mattresses. 24-inch flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on weekdays only.

  • Select Comfort beds
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Electric kettle
  • Housekeeping (weekdays only)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Seabeach Cafe - Onsite café.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 1 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8 AM - 6 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8 AM - 6 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property requires payment in advance for any late-arrival bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property only accepts debit or credit cards and credit cards for all onsite payments. Cash is not accepted. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

  • One child stays free
  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Staffed front desk
  • Events/parties not allowed
  • No cots (infant beds) available
  • No lifts

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay
  • Breakage deposit: AUD 100 per stay
  • Spring Break deposit: AUD 500 per stay for guests under 21 years old staying between 15 November - 30 November
  • A damage deposit of AUD 200 will be collected before check-in.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • A' Montego Mermaid Beach
  • A' Montego Mermaid Beach Motel
  • Montego Mermaid Motel Mermaid
  • Montego Mermaid Beach
  • Montego Mermaid Beach Motel
  • Montego Motel Mermaid Beach
  • Montego Mermaid Beach Motel Motel
  • Montego Mermaid Beach Motel Mermaid Beach
  • Montego Mermaid Beach Motel Motel Mermaid Beach

You should know

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't served at Montego Mermaid Beach Motel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.