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Grand Apartments

4.5-star property
360 Marine Parade, Labrador, QLD 1800 796 370
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4.0 out of 5
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See all 142 Wotif Reviews

"Quiet and close to everything great plenty of places to eat " More

By a verified traveller on Sun 06 Sep 2020

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Hotel Description

A luxury stay in Gold Coast awaits you at Grand Apartments. Within steps you'll find Ian Dipple Lagoon and Harley Park within a short 5-minute stroll. Highlights at this beach hotel include 2 restaurants, and in-room kitchens and washers/dryers.

Flat-screen TVs with cable channels are featured in all 38 individually decorated rooms, and you can enjoy furnished balconies, living rooms, and WiFi. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Additionally, separate bathtubs and showers, coffee/tea makers, and hair dryers are available.

For a drink, you can stop by the hotel's own bar/lounge. Enjoy the outdoor swimming pool, fitness center, spa tub, and sauna. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 15-minute drive of this 4.5-star Labrador hotel include Surfers Paradise Beach and Chevron Renaissance.

Apartment, 1 Bedroom, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$250* Per night/room 4 Nov. - 5 Nov.

Penthouse, 3 Bedrooms (Water Views)

Bed Count 1 King Bed Maximum Occupancy 8 Max

2 Bedroom 2nd Floor Night Owl Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Superior Water View Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom City View Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Water View Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Grand Apartments ratings based on 142 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Apartments

Everyone (72) Couples (14) Family (59)
4 out of 5

Posted by on 8 Oct. 2020

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Comment from Hotel Management

14 Oct. 2020 by Reservations

Thank you for your review.

4 out of 5
Quiet and close to everything great plenty of places to eat

Posted by on 6 Sep. 2020

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Comment from Hotel Management

7 Sep. 2020 by Reservations

Thank you for your review. We are happy you enjoyed your stay with us and hope to welcome you again soon.

5 out of 5
Duty manager was very helpful. Room was Great. Location excellent Lovely views

Posted by , from Toowoomba on 24 Aug. 2020

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Comment from Hotel Management

26 Aug. 2020 by Reservations

Thank you for your review, We are glad you enjoyed your stay with and hope to welcome you again soon.

5 out of 5

Posted by on 24 Jul. 2020

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Comment from Hotel Management

31 Jul. 2020 by Reservations

Thank you for your review. We appreciate your feedback.

4 out of 5
Only 1 bathroom in an apartment with 5 people was at time a struggle and the kitchen walls were damaged and had a few holes. There was drawing/writing on one of the walls also. The overall facilities, pool etc were amazing.

Posted by on 29 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by Reservations

Thank you for your review. We will investigate the issues you have raised and we apologize they were missed. We hope that we can welcome you again soon. We do have superior apartments that have 2 bathrooms.

5 out of 5

Posted by on 19 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by Reservations

Thank you for your review. We appreciate your feedback and hope to see you again soon.

4 out of 5
I liked the suite, the view the independent amenities in the room, but I didnt like that the airconditioning in the room was never cool when I had it on 18, it just doesnt work to provide the given temperature. Plus the hall ways are not air conditioned either, but level 2 is. So its giving a good impression on entering, but leaves a lot to be desired on other floors (air conditioning only. The rest of the hotel is lovely and the girls at the front are nice too. If the aircon was up to scratch it would be a 5 star.

Posted by on 23 Nov. 2019

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Comment from Hotel Management

6 Jan. 2020 by Reservations

Thank you for your review. We are glad you enjoyed your stay with us. It is always best to set the AC between 22-24 in our climate. Setting the temperature lower will freeze over the pipes which does not allow the AC to cool the room. We can always fix this for you if you notify us at the time. We hope to see you again soon.

4 out of 5

Posted by on 6 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by Reservations

Thank you for your review. We appreciate your feedback.

3 out of 5
NIce view of Broadwater Did not like all the stairs 3 levels Not furnished for practical use No dining table one couch small tv that did not work properly

Posted by on 2 Sep. 2019

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Comment from Hotel Management

4 Sep. 2019 by Reservations

Thank you for your review. It is always good to receive feedback. Unfortunately for the beauty of the penthouse and the stunning views, it is over 3 levels including a large rooftop. Stairs are inevitable. There are 2 separate lounge areas to enjoy and the dining area is normally set up on the balcony to enjoy the view. There are shutters to close this off from the outside weather. There is also a large dining area on the rooftop that is sheltered. A breakfast bar is also set up if you choose not to eat inside. The owner designed the furniture to suit the Gold Coast outdoor living.

2 out of 5
Second bedroom was very hot and stuffy, no fan, had to sleep with sliding door open, which made it very noisy. Good location. General cleanliness was average, I sat on the carpet and all these dirt partials stuck to my leg and I looked under the couch and it was terrible. Also only 1 bin liner for an 8 night stay. The smell of the hallway was rather funky

Posted by on 5 May 2019

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Comment from Hotel Management

12 May 2019 by Reservations

Thank you for your review. We are sorry to hear you did not enjoy your stay with us. We have full time maintenance and cleaners on staff who can rectify any issues you may have during your stay. If this is not possible, we will always move you to a more suitable apartment if notified at the time.

About the Grand Apartments

Location 360 Marine Parade, Labrador, QLD 4215

Property Features

As a guest of Grand Apartments, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Grand Apartments. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 4.5-star Gold Coast hotel is smoke free.

  • 38 guestrooms or units
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (45.1 km / 28 mi)
  • Train station: Helensvale Station (9 km / 5.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Grand Apartments offers 38 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers and hair dryers. In-room wireless Internet access is available for a surcharge. Flat-screen televisions come with cable channels.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Living room
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Unique furnishings
  • Unique decor

Food & Drink

Grand Apartments has 2 restaurants on site.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 20
  • Check-in time ends at 11:30 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5 PM
  • Saturday - Saturday: 9 AM - noon
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 9-10:30 AM on Sunday and public holidays. This property offers self-service check-in for guests arriving outside of normal check-in hours.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5 PM
  • Saturday - Saturday: 9 AM - noon
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per night.
  • Cribs (infant beds) are available for AUD 35.0 per week.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Debit cards
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 7.00 per night (rates may vary)
  • Airport shuttle fee: AUD 41.00 per person (roundtrip)
  • Airport shuttle fee per child: AUD 41 (roundtrip), (up to 18 years old)
  • Crib (infant bed) fee: AUD 35.0 per week
  • Rollaway bed fee: AUD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Apartments Labrador
  • Grand Apartments Hotel Labrador
  • The Grand Apartments Hotel Labrador
  • The Grand Apartments Labrador, Gold Coast, Australia
  • Grand Apartments Apartment Labrador
  • Grand Apartments Hotel
  • Grand Apartments Labrador
  • Grand Apartments Hotel Labrador

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.