Quest Serviced Apartments - accommodation in Eltham

Good value for money

Beautiful and charming hotel in fantastic position. Easy access to so many great places to visit in Melbourne

I really enjoyed my stay at this hotel. The staff were friendly and professional, and the room was clean, comfortable and well presented. I wouldn’t hesitate to stay here again. My only concern was the way my credit card was handled at check-in. My card was photocopied without my permission or any explanation. Given the increasing prevalence of scams, identity theft and data breaches, I found this concerning, as it unnecessarily puts guests’ financial information at risk. When I raised my concerns, the photocopy was returned to me, which I appreciated. I was also surprised that $100 was charged to my card rather than a pre-authorisation hold being placed. As an international guest from New Zealand, this meant I could have been out of pocket due to exchange rate fluctuations when the refund was processed. Most hotels now use pre-authorisations, which protect both the hotel and the guest without creating this issue. This isn’t a criticism of the staff, who were excellent throughout my stay. I simply hope the hotel reviews its credit card security procedures, as a hotel of this size should have more secure payment practices in place. Aside from this concern, I had a very enjoyable stay.