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The Marco Polo

4.0 star property
Suburban hotel in Mackay with free parking

Photo gallery for The Marco Polo

Relax by the pool surrounded by lush greenery and palm trees, with a tiled deck and lounge chairs.
Enjoy a convenient kitchenette with a microwave, coffee maker, and refrigerator.
Experience the iconic Marco Polo Hotel, featuring a striking signboard and beautifully manicured lawn.
Experience the sleek, modern exterior of The Marcopolo Hotel, featuring large windows and a clear entrance.
Relax in a serene space with a neatly made bed, flat-screen TV, and comfortable armchair.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
The current price is AU$132
includes taxes & fees
10 Aug - 11 Aug

Explore the area

Map
46 Nebo Road, West Mackay, QLD, 4740
  • Caneland Central
    ‪2 min drive‬
  • Mackay Base Hospital
    ‪2 min drive‬
  • Harrup Park
    ‪4 min drive‬
  • Mackay, QLD (MKY)
    ‪7 min drive‬

Room options

View all photos for Deluxe Family Room

Deluxe Family Room

Deluxe Family Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • 44 sq m
  • Sleeps 5
  • 1 King Bed, 1 Single Bed and 1 Single Bunk Bed

View all photos for Standard King Room

Standard King Room

Standard King Room

9.2 out of 10
Wonderful
(40 reviews)

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room

Deluxe Spa Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Family Room

Standard Family Room

Standard Family Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Standard Family Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Family Room

  • Sleeps 4
  • 1 Single Bunk Bed and 1 King Bed

View all photos for Standard Twin Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Twin Room

  • Sleeps 3
  • 1 Single Bed and 1 King Bed

View all photos for Deluxe Twin Room

1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Twin Room

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Spa

1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Spa

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Family Room

  • Sleeps 5
  • 1 Single Bunk Bed, 1 Single Bed and 1 King Bed

View all photos for Deluxe King

1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard King Room

  • Sleeps 2
  • 1 King Bed

About the area

Mackay

At The Marco Polo you'll be within a 20-minute walk of Jubilee Park and 1.7 km (1.1 mi) from Caneland Central. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This business-friendly hotel offers concierge services, dry cleaning/laundry services and multilingual staff. Other amenities include laundry facilities, luggage storage and a front desk safe. There's also the convenience of free self parking. .Sights within a 30-minute walk of this West Mackay hotel include Mackay Enertainment and Convention Centre and Mackay Regional Botanic Gardens.

What's nearby

  • Mackay Enertainment and Convention Centre - 20 min walk - 1.7 km
  • Caneland Central - 2 min drive - 1.9 km
  • Bluewater Lagoon - 2 min drive - 1.9 km
  • Mackay Base Hospital - 2 min drive - 1.5 km
  • Harrup Park - 4 min drive - 2.6 km

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪The Coffee Club - ‬2 min drive
  • ‪KFC - ‬12 min walk
  • ‪Hungry Jack's - ‬2 min drive
  • ‪Austral Hotel - ‬2 min drive
  • ‪Red Rooster - ‬20 min walk

About this property

The Marco Polo

Suburban hotel in Mackay with free parking
As a guest of The Marco Polo, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. The business-friendly The Marco Polo also features concierge services, laundry facilities, and dry cleaning/laundry services. The front desk is open around the clock. Free self parking is available.

This Mackay hotel is smoke free.

  • 38 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and complimentary bathrobes. Cable televisions are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

Languages

English

Similar properties

Relax by the pool with lounge chairs and umbrellas, or unwind in the hot tub.

White Lace Motor Inn

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 890 reviews
The price is AU$143
includes taxes & fees
29 July - 30 July
White Lace Motor Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 15.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

Is parking available at The Marco Polo?

Yep, The Marco Polo has a free self car park.

How much does it cost to stay at The Marco Polo?

As of 28 July 2025, prices found for a 1-night stay for 2 adults at The Marco Polo on 10 Aug 2025 start from AU$131.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Marco Polo?

The closest beach to The Marco Polo is Bucasia Beach (12.7 km).

Does The Marco Polo have a pool?

The Marco Polo has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 7:00 PM.

Is there a free airport shuttle available at The Marco Polo?

No, The Marco Polo does not offer an airport shuttle service.

What time are check-in & check-out at The Marco Polo?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at The Marco Polo?

No, only service animals are allowed.

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 351 out of 676 reviews
Rating 8 - Good. 203 out of 676 reviews
Rating 6 - Okay. 81 out of 676 reviews
Rating 4 - Poor. 21 out of 676 reviews
Rating 2 - Terrible. 20 out of 676 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable.
Stayed 1 night in Jul 2025

6/10 Okay

Hayley

Liked: Staff & service
Missing the small details which you take for granted at all other motels. Staff were lovely but given the amount of other options in the area, I wouldn’t stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Shayne

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Top property with friendly staff. Highly recommended
Stayed 1 night in Jul 2025

10/10 Excellent

Murray

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Would stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Robyn

Stayed 1 night in Jun 2025

2/10 Terrible

Adrian

Business traveller, Travelled with partner
Liked: Cleanliness
we booked the Marco polo for a quick overnight stay in mackay for a function. arrived late in the afternoon and check in was no problem. after returning to the room later that night there was no hot water at all in the shower , i called the after hours number 3 times and was on hold for a total of 25 minutes and never spoke to anyone it was after mifnight by this stage so we went to bed. in the morning the same thing no hot water so we just left. I even paid the extra for the Deluxe room and regrett even staying there at all. since staying i have read other reviews that say the cold showers are a common occurance. this dampened the entire stay particularly after attending an outdoor function on a very cold evening. will not stay again. the room was clean , amenities good and the lady at reception friendly but the no hot water issue left a bad taste!
Stayed 1 night in Jun 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to the city which was great for us
Stayed 1 night in May 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower water temp could have been a bit warmer
Stayed 1 night in May 2025

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Mackay, i would definitely stay again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Robert, Giru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Shirley

Stayed 2 nights in Apr 2025

4/10 Poor

Andrew, Byrrill ck

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Sadly about 30 years after it's use by date. Fridge in room didn't work, and there was somebody else's ice cream in the "freezer" section (if it worked). Room was clean, and reception was good. Quiet.
Stayed 1 night in Apr 2025

6/10 Okay

Jeffrey

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
On-site Italian restaurant is the best! Convenient covered parking is very helpful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Very soft bed, no good for anyone with a bad back. Freezer frosted up. Used soap still in the shower. But good value for money overall, if you don't mind a soft bed.
Stayed 1 night in Apr 2025

10/10 Excellent

Karon

Liked: Staff & service, property conditions & facilities
The housekeeping girls and guys do an awsome job with cleaning the rooms!
Stayed 3 nights in Apr 2025

10/10 Excellent

Peter

Business traveller
Liked: Amenities, property conditions & facilities
Easy check in, enjoyed the TV options. Room clean and tidy.
Stayed 2 nights in Apr 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Kye

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Real little gem !

The hotel is a real little gem, while outside style is older the rooms have been stylishly decorated to give a modern on trend feel. Bed was super comfy and the reception was very friendly and welcoming.
Stayed 1 night in Apr 2025

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Becca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Busy road but convenient
Stayed 1 night in Feb 2025

6/10 Okay

Liz

Liked: Staff & service
Disliked: Property conditions & facilities
Room #2 was our initial room. We walked in and the floors had been damp mopped. .....horrendously slippery and dangerous. We thought turning on the A/C would quickly remedy this issue. After waiting a couple of hours, the A/C didn't not seem to be working. We were told it was very humid and that it would cool down shortly. After another 1.5 hours the room was still like a sauna. We were given towels to mop up the moisture on the floors but because the A/C was not cooling things off, we asked to be moved so we were moved to the next room, #1. It was convenient to move only 1 room over, however, still inconvenient with our luggage. The A/C was working perfectly in this room. I do understand there was only one person at front reception when we were there but the floors were dangerous being so wet and the A/C didn't work and the humidity was crazy. We were only there for one night so that's why we were not super happy with this.
Stayed 1 night in Apr 2025