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Sheraton Grand Chicago Riverwalk

4.0 star property
Riverwalk hotel with 3 restaurants and bars/lounges

Photo gallery for Sheraton Grand Chicago Riverwalk

2 bars/lounges
Meeting facility
Fitness facility
Flat-screen TV, Netflix, pay films, streaming services
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$349
includes taxes & fees
25 Jan - 26 Jan

Explore the area

View map
301 E North Water St, Chicago, IL, 60611
  • Place, Michigan Avenue
    ‪5 min walk‬
  • Place, Millennium Park
    ‪6 min walk‬
  • Place, Art Institute of Chicago
    ‪12 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 2 Double Beds

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds

8.6 out of 10
Excellent
(103 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.6 out of 10
Excellent
(65 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, River View

7.8 out of 10
Good
(60 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
Blackout curtains
  • 31 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View

Room, 1 King Bed, River View

8.6 out of 10
Excellent
(74 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
Blackout curtains
  • 31 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds

Family Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Day bed
Blackout curtains
  • 33 sq m
  • River view
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

8.4 out of 10
Very good
(12 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Lake View

Executive Suite, 1 Bedroom, Lake View

Executive Suite, 1 Bedroom, Lake View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
  • 57 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
Blackout curtains
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Pool Access (River View)

Suite, 1 Bedroom, Pool Access (River View)

Suite, 1 Bedroom, Pool Access (River View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
Blackout curtains
  • River view
  • Sleeps 7
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Lake View

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Lake View

7.0 out of 10
Good
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
  • 66 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
Blackout curtains
  • 31 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
  • 66 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Mobility Accessible, Tub)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Down duvet
Pillow-top bed
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Chicago

Sheraton Grand Chicago Riverwalk places you in the centre of Chicago, within just a 15-minute stroll of Michigan Avenue and Millennium Park. Highlights at this hotel include 3 restaurants, 2 bars/lounges and an indoor swimming pool. .The steakhouse, Shulas Steak House, serves American cuisine and is open for dinner. ChiBar is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the 24-hour gym and pool loungers. 125000 square feet (11613 square metres) of event facilities include 43 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning continental breakfast is served between 6:30 AM and 11:30 AM. There's also the convenience of self parking. .Sights within a 20-minute walk of this 4-property class Downtown Chicago hotel include Art Institute of Chicago and Navy Pier.

What's nearby

  • Michigan Avenue - 5 min walk - 0.5 km
  • Millennium Park - 6 min walk - 0.6 km
  • Chicago Riverwalk - 8 min walk - 0.7 km
  • Art Institute of Chicago - 12 min walk - 1.1 km
  • Navy Pier - 19 min walk - 1.5 km

Getting around

  • Millennium Station - 12 min walk
  • Grand Station (Red Line) - 12 min walk
  • Chicago O'Hare International Airport (ORD) - 49 min drive

Restaurants

  • ‪Swissôtel - ‬5 min walk
  • ‪American Craft Kitchen & Bar - ‬5 min walk
  • ‪Northman Beer & Cider Garden - ‬5 min walk
  • ‪Sheraton Club Lounge - 33 Floor - ‬4 min walk
  • ‪Swissôtel Chicago Lobby Lounge - ‬4 min walk

About this property

Sheraton Grand Chicago Riverwalk

Riverwalk hotel with 3 restaurants and bars/lounges
Sheraton Grand Chicago Riverwalk offers its guests an indoor pool and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre and 43 meeting rooms are available. Event space at this hotel measures 125000 square feet (11613 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Grand Chicago Riverwalk. Parking is available for a fee.

This 4-star Chicago hotel is smoke free.

  • 1218 guestrooms or units
  • 34 levels
  • 3 dining venues
  • 2 bars or lounges
  • 125000 sq ft of conference space
  • 11613 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
Sheraton Grand Chicago Riverwalk offers 1218 accommodations with a safe and complimentary bottles of water. Pillowtop beds feature down duvets. A pillow menu is available. Flat-screen televisions come with cable channels, pay-per-view films and Netflix. Bathrooms include complimentary toiletries and hairdryers.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 75 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:30 AM for a fee: USD 32 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • ChiBar
  • Chicago Burger Company
  • LB Bistro and Patissere
  • Link
  • Shulas Steak House

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 125,000 square feet of conference space
  • 43 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (89 centimetre high)
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (124 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 34 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 0 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 35.22 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 32 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Covered self-parking fee: USD 75 per day (in/out privileges)
  • Pet fee: USD 0 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago
Sheraton Chicago Riverwalk
Sheraton Grand Chicago Riverwalk Hotel
Sheraton Grand Chicago Riverwalk Chicago
Sheraton Grand Chicago Riverwalk Hotel Chicago

Frequently asked questions

What is the cancellation policy at Sheraton Grand Chicago Riverwalk?

Sheraton Grand Chicago Riverwalk offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grand Chicago Riverwalk?

As of 11 Jan 2026, prices found for a 1-night stay for 2 adults at Sheraton Grand Chicago Riverwalk on 25 Jan 2026 start from AU$296.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grand Chicago Riverwalk?

Yep, Sheraton Grand Chicago Riverwalk has a covered self car park with in/out privileges for USD 75 per day. A self car park is also available, for a fee.

Are there any beaches close to Sheraton Grand Chicago Riverwalk?

The closest beach to Sheraton Grand Chicago Riverwalk is Oak Street Beach (1.6 km).

Does Sheraton Grand Chicago Riverwalk have a pool?

Sheraton Grand Chicago Riverwalk has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Sheraton Grand Chicago Riverwalk?

Sheraton Grand Chicago Riverwalk features an indoor pool, 3 restaurants and 2 bars.

What makes Sheraton Grand Chicago Riverwalk a romantic place to stay?

Al fresco dining and a bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Sheraton Grand Chicago Riverwalk.

Is Sheraton Grand Chicago Riverwalk family-friendly?

You bet! With amenities such as a corner/local shop and a deli, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Grand Chicago Riverwalk is a hit with families.

Does Sheraton Grand Chicago Riverwalk serve breakfast?

Yeah, continental brekkie is on offer daily between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Sheraton Grand Chicago Riverwalk?

No, Sheraton Grand Chicago Riverwalk does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Grand Chicago Riverwalk?

Yep, you can grab a meal at Sheraton Grand Chicago Riverwalk's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Sheraton Grand Chicago Riverwalk?

Check-in begins at 4:00 PM. Check-out time is noon.

Sheraton Grand Chicago Riverwalk Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 957 out of 1579 reviews
Rating 8 - Good. 271 out of 1579 reviews
Rating 6 - Okay. 164 out of 1579 reviews
Rating 4 - Poor. 87 out of 1579 reviews
Rating 2 - Terrible. 100 out of 1579 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Steve

They added a resort fee. I showed them the price that Expedia did I would pay and they said that is my problem took out with Expedia. It was a horrible way to start my stay for high price per night including parking and this bs resort fee. Wish I never used Expedia.
Stayed 1 night in Oct 2025

10/10 Excellent

Julio, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 3 nights in Oct 2025

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Alisha

Stayed 1 night in Oct 2025

10/10 Excellent

Roberta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room had windows looking out two different directions as it was a corner room. There was only one comfortable chair in the room, plus an upright desk chair. We were at the end of the hall and on the way there the air-conditioning was flowing heavily out into the hall. The rest of the hall was warm and nice. We arrived 2 days ahead of our cruise and ate in the Shula Steakhouse and had appetizers in the bar one night. The service in the bar could have been better as we are coffee drinkers and like our cups kept full with hot coffee.
Stayed 2 nights in Sep 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Oct 2025

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Shrudi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean large rooms
Stayed 3 nights in Sep 2025

10/10 Excellent

scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, the room was clean but there was dusty air, the pool was nice and clean
Stayed 2 nights in Sep 2025

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The junior suite was comfortable and perfect for our stay. Accessible and walkable to Mag Mile, Millenium Park and Ohio St beach. Cafe and Shula Steakhouse were both delicious.
Stayed 3 nights in Oct 2025

6/10 Okay

Dawn

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Room was perfectly located in the river. Plumbing was an issue, toilets had to be flushed a few times…shower was extremely slow to drain. The air conditioner in the room didn’t work that well. Left the air on for the whole day with curtains closed and room never cooled off
Stayed 3 nights in Oct 2025

10/10 Excellent

Yllka

Stayed 1 night in Oct 2025

10/10 Excellent

Jay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always!!
Stayed 1 night in Sep 2025

10/10 Excellent

Roy, Coal Valley

Stayed 2 nights in Sep 2025

10/10 Excellent

Vanessa, Palatine

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Miguel

Stayed 4 nights in Sep 2025

10/10 Excellent

Emilie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect.
Stayed 1 night in Sep 2025

10/10 Excellent

Katelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Jorge

Stayed 1 night in Sep 2025

10/10 Excellent

Kathleen

Liked: Staff & service, property conditions & facilities
Great place to stay in Chicago!
Stayed 4 nights in Sep 2025

10/10 Excellent

Sopon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge was very helpful and the hotel was within walking distance to every where we wanted to see
Stayed 2 nights in Sep 2025

4/10 Poor

alejandro

Liked: Cleanliness, property conditions & facilities, room comfort

September Visit 2025

I decided i'd start with the main issue currently with the hotel. And i saw this first hand. The Sheraton is currently charging $30 extra as an "entertainment fee". Mind you it gives access to two museums (Not the good ones), $15 food credit, and a couple other things. This would be a good deal if there wasn't already so much to do in Chicago. I tried using the credit but items, as expected, were $20+. My initially arrival the front desk was busy, labor day weekend, i get it. The girl at the front desk said she couldn't find my reservation, i did book through hotels.com but i never have this issue. She struggled for a good 10m insisting i was wrong. I assured her i booked 3 months out to avoid this Labor Day rush. She found it and we were on our merry way. As for the hotel itself, the river view room is amazing. It was a great experience. The hotel itself is quite large. It's a walking distance away from the magnificent mile and the bean, and has a bus stop right across for faster travel. The gym and pool are kind of out of the way so don't book if that's your main amenities.
Stayed 4 nights in Aug 2025

8/10 Good

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciated our 23rd floor room, size and view. My request fulfilled! A couple notes: 1) TV blinked off, reception spotty. 2) An extra bath towel for washing hair would be nice. Check-in between 4 and 5 pm was slow and not the best start. But we did see additional staff come out eventually.
Stayed 1 night in Sep 2025

4/10 Poor

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service
In general, needs an update. Broken furniture, slow elevators, and some extra care to detailed cleaning is needed. Staff was great, especially at dining areas and bar! Very annoying that WiFi wasn’t included in stay, and had some wifi jamming in place so that it was necessary to purchase to get any kind of service in the hotel. As soon as you were on the sidewalk outside the hotel full WiFi service. Would not recommend a stay here.
Stayed 3 nights in Sep 2025