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Millennium Knickerbocker Chicago

4.0 star property
Hotel with a restaurant, steps from 875 North Michigan Avenue

Photo gallery for Millennium Knickerbocker Chicago

Lobby
Creator video
Interior
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
City view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
  • Laundry
  • Gym
The current price is AU$215
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
163 East Walton Place, Chicago, IL, 60611
  • Place, 875 North Michigan Avenue
    ‪2 min walk‬
  • Place, Millennium Park
    ‪2 min drive‬
  • Place, Navy Pier
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(228 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Studio Suite, 1 King Bed

7.0 out of 10
Good
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Millennium)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed (Millennium)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(82 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 2 Double Beds

8.4 out of 10
Very good
(64 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Accessible Millennium Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Accessible Millennium Suite

Air-conditioning
Heating
Connecting/adjoining rooms available
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • Sleeps 3

View all photos for Superior King Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior King Room

Air-conditioning
Heating
Connecting rooms available
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • Sleeps 2

View all photos for Superior Two Double Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Two Double Room

Air-conditioning
Heating
Connecting rooms available
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • Sleeps 4

View all photos for Accessible Superior king Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Accessible Superior king Room

Air-conditioning
Heating
Connecting/adjoining rooms available
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • Sleeps 2

View all photos for Accessible Superior Two Double Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Accessible Superior Two Double Room

Air-conditioning
Heating
Connecting/adjoining rooms available
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • Sleeps 4

View all photos for Standard Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Accessible

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard King Room

Air-conditioning
Heating
Connecting/adjoining rooms available
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • Sleeps 2

View all photos for Accessible Standard King - Bath

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Accessible Standard King - Bath

Air-conditioning
Heating
Connecting/adjoining rooms available
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • Sleeps 2

View all photos for Superior Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room

Air-conditioning
Heating
Connecting/adjoining rooms available
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • Sleeps 4

View all photos for Superior Plus Corner King Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Plus Corner King Room

Air-conditioning
Heating
Connecting/adjoining rooms available
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • Sleeps 2

View all photos for Accessible Superior Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Accessible Superior Room

Air-conditioning
Heating
Connecting/adjoining rooms available
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • Sleeps 4

View all photos for Club M Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club M Suite

Air-conditioning
Heating
Connecting/adjoining rooms available
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • Sleeps 3

View all photos for Knickerbocker Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Knickerbocker Suite

Air-conditioning
Heating
Connecting/adjoining rooms available
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • Sleeps 3

View all photos for Millennium Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Millennium Suite

Air-conditioning
Heating
Connecting rooms available
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • Sleeps 3

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About the area

Chicago

Millennium Knickerbocker Chicago places you in the centre of Chicago, steps from 875 North Michigan Avenue and within a short 5-minute stroll of Museum of Contemporary Art Chicago. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, NiX Restaurant, is open for breakfast, brunch and lunch. Martini Bar is the hotel's own bar, serving drinks along with light fare. Other amenities include free Wi-Fi in public areas and laundry facilities. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Downtown Chicago hotel include Millennium Park and Navy Pier.

What's nearby

  • 875 North Michigan Avenue - 2 min walk - 0.2 km
  • Michigan Avenue - 2 min walk - 0.2 km
  • Millennium Park - 2 min drive - 1.8 km
  • Art Institute of Chicago - 3 min drive - 2.4 km
  • Navy Pier - 4 min drive - 2.2 km

Getting around

  • Chicago Van Buren Street Station - 3 min drive
  • Chicago Station (Red Line) - 10 min walk
  • Chicago O'Hare International Airport (ORD) - 39 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬3 min walk
  • ‪Francesca's On Chestnut - ‬2 min walk
  • ‪Aster Hall - ‬3 min walk
  • ‪Harry Caray's 7th Inning Stretch - ‬2 min walk
  • ‪Millennium Knickerbocker Lobby Bar - ‬1 min walk

About this property

Millennium Knickerbocker Chicago

Hotel with a restaurant, steps from 875 North Michigan Avenue
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4961 square feet (461 square metres) and includes conference space. A 24-hour fitness centre, a library, and a vending machine are also featured at the business-friendly Millennium Knickerbocker Chicago. The hotel can provide concierge services and wedding services. Parking is available for a fee.

This 4-star Chicago hotel is smoke free.

  • 306 guestrooms or units
  • 14 levels
  • 4961 sq ft of conference space
  • 461 sq. m of conference space
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Millennium Knickerbocker Chicago offers 306 accommodations with a safe and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. Televisions come with premium cable channels and pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Fridges, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 55 per night)
  • Covered valet parking on site (USD 76 per night; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Martini Bar
  • NiX Restaurant

Things to do

  • 24-hour gym
  • Library
  • TV in common areas

Family friendly

  • Laundry facilities
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,961 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • HDTV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 23.48 per accommodation, per night.
  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 55 per night
  • Valet parking fee: USD 76 per night (in/out privileges)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property uses eco-friendly cleaning products.

Property Registration Number 60611

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Millennium Knickerbocker
Millennium Knickerbocker Chicago
Millennium Knickerbocker Hotel
Millennium Knickerbocker Hotel Chicago
Chicago Millennium Knickerbocker Hotel
Knickerbocker Hotel Chicago
Millennium Knickerbocker Chicago Hotel
Millennium Knickerbocker Chicago Hotel
Millennium Knickerbocker Chicago Chicago
Millennium Knickerbocker Chicago Hotel Chicago

Frequently asked questions

What is the cancellation policy at Millennium Knickerbocker Chicago?

Millennium Knickerbocker Chicago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Millennium Knickerbocker Chicago?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Millennium Knickerbocker Chicago on 23 Nov 2025 start from AU$179.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Millennium Knickerbocker Chicago?

Yep, Millennium Knickerbocker Chicago has a covered self car park for USD 55 per night.

Are there any beaches close to Millennium Knickerbocker Chicago?

Yep, Millennium Knickerbocker Chicago is a short 12-minute walk from Oak Street Beach. Fun beach activities include kayaking and sailing.

What makes Millennium Knickerbocker Chicago a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Millennium Knickerbocker Chicago.

Does Millennium Knickerbocker Chicago serve breakfast?

You bet, brekkie is on offer daily.

Is there a free airport shuttle available at Millennium Knickerbocker Chicago?

No, Millennium Knickerbocker Chicago does not offer an airport shuttle service.

Is there a bar or restaurant at Millennium Knickerbocker Chicago?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch and lunch.

What time are check-in & check-out at Millennium Knickerbocker Chicago?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Millennium Knickerbocker Chicago?

No, only service animals are allowed.

Millennium Knickerbocker Chicago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1135 out of 1987 reviews
Rating 8 - Good. 437 out of 1987 reviews
Rating 6 - Okay. 228 out of 1987 reviews
Rating 4 - Poor. 104 out of 1987 reviews
Rating 2 - Terrible. 83 out of 1987 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

John, Normal, IL

Stayed 1 night in Aug 2025

4/10 Poor

Carissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

Was excited to stay here as I remember being here as a kid. This hotel is in desperate need of renovations. Ceiling in the lobby is peeling. Carpet in the rooms is warn and tattered. Bathroom fan doesn’t work so the steam doesn’t get out. Pillows were very thin and mattress was starting to feel warnout. Overall service was fine. Didn’t really interact much. This hotel has a long history in Chicago. It’s a shame they are letting it go.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tuty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The brunch are delicious and fresh . The bed is so comfortable and we had a great rests!
Stayed 3 nights in Aug 2025

8/10 Good

Henrietta, Cincinnati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not eat at the hotel restaurant, yet the food options were available of all kind downtown. Bed was comfortable in getting a good night sleep after a day of walking!
Stayed 2 nights in Aug 2025

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and knowledgeable. The bed was ok. The shower was great. Nice walk to a lovely beach. Shopping was extensive with a lot of high end stores. Internet access was good. Only complaint was tv app connections didn’t load. Very safe and clean area with Millennium Park and other museums and river tours just a mile walk away.
Stayed 2 nights in Aug 2025

6/10 Okay

Nicole

Interior old and dated
Stayed 1 night in Jul 2025

8/10 Good

ashley, raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Sandra

Stayed 2 nights in Aug 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed
Stayed 1 night in Jul 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed
Stayed 2 nights in Jul 2025

2/10 Terrible

Daad

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Disappointing Stay at Millennium Knickerbocker Hotel We stayed 4 nights at the Millennium Knickerbocker Hotel, hoping to treat our son after a tough summer. Sadly, the experience didn’t match the price. From the start, service was poor. Staff on the phone and at check-in were cold and dismissive. We had a rollaway bed confirmed through Expedia and via email, but it never came. When we followed up, we were told it wasn’t available and then rudely told it wouldn’t fit. No apology, no help. The room was dated but clean. Shower leaked, bathroom fan didn’t work (we were first told it would be fixed, then told fans were disabled in all rooms), and Wi-Fi was unusable. No room service either. The doorman was the only consistently kind staff member. The bartender was friendly too, and the bar food was good but cash only and it was only around 7pm was strange and inconvenient. Overall, the front desk staff clearly didn’t care. I believe this attitude reflects poor management or ownership. We love Chicago, but we will never stay here again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Anna M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Millennium Knickerbocker Chicago

The rooms were old and there was a damp moldy smell. It looked like there was water damage in the room by the baseboard. The staff was helpful and decent with us, but most of the interaction was when we were trying to get a different room. On the upside, the cleaning person for our room was very pleasant and did a great job.
Stayed 3 nights in Jul 2025

8/10 Good

Anthony

Stayed 5 nights in Jul 2025

8/10 Good

Pauline

Stayed 4 nights in Jul 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Damp and Musty. Would never stay again.

Cold, Damp and Musty. Spend your hard earned money somewhere else. Internet not working, did nothing to fix it.
Stayed 4 nights in Jul 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

maritza

Travelled with partner
Liked: Cleanliness
The area is amazing but the hidden fees took me out. The daily destination fee should have been explained
Stayed 2 nights in Jul 2025

6/10 Okay

Ken

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities

Hotel is too busy & doesn't care about their guest

Staff was not very welcoming. For some reason I was given a handicap room directly next to the elevator for booking third party. I realized I didn't get the possible room upgrade or my free drink coupons for being VIP, I went downstairs to ask and got snipped for asking about the upgrade and they didn't want to give me the two drink coupons because it only showed one person on the reservation when obviously there were two of us. The next morning I needed change for a $20 to tip the valet. I went to the front desk and was told they were cashless but to ask at the hotel restaurant. I went there and the manager told me she didn't have time to get me change because she was too busy with her paperwork. Luckily the nice bellhop gave me change from his own wallet. For being an iconic hotel for chicago, the service subpar and unwelcoming.
Stayed 1 night in Jul 2025

10/10 Excellent

cherylnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, we chose this due to being in the millennium mile and parking being right across the street (private parking, nothing to do with hotel, we found it easy being right across the road). Everything is walkable. Really enjoyed our stay
Stayed 1 night in Jul 2025

6/10 Okay

Courtnie

Stayed 2 nights in Jul 2025

10/10 Excellent

Remi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Stayed 1 night in Jul 2025