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5.0 out of 5

"A beautiful view of the lake and the dog park. Upon leaving some of my items in a drawer the help given to return these items to me by John G. was ... " More

By a verified traveller on Mon 06 Aug 2018

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Hotel Description

A luxury stay in the heart of Chicago awaits you at Swissotel - Chicago. Within a short 5-minute stroll, you'll find popular places like Chicago Riverwalk and Michigan Avenue. Highlights at this romantic hotel include 2 bars/lounges, a restaurant, and a 24-hour fitness center.

You can enjoy LCD TVs with cable channels, and all 661 rooms feature iPod docks, WiFi, and wired Internet. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include bathrobes and designer toiletries, while premium linens invite a good night's rest. Additionally, separate bathtubs and showers, coffee/tea makers, and in-room massages are available.

A pampering day can include deep-tissue massages and Swedish massages along with facials, body treatments, and mani/pedis. The restaurant, The Palm, is open for breakfast, lunch, and dinner. Amuse is the hotel's own lobby lounge, serving drinks along with light fare. A conference center and a business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and noon. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 4.5-star The Loop hotel include Grant Park and Aon Center.

Classic Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$191* Per night/room 28 Oct. - 29 Oct.

Classic Room, 1 King Bed, Lake View (Lake View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Double Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Swissotel - Chicago ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Swissotel - Chicago

Everyone (2)
5 out of 5
A beautiful view of the lake and the dog park. Upon leaving some of my items in a drawer the help given to return these items to me by John G. was above all expectations. Thank you.

Posted by , from Australia on 6 Aug. 2018

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5 out of 5

Perfect Mini Holiday

Pros: The room was large, clean and very comfortable. had a great view of the lake and Navy Pier.
Cons: The bathroom had a bit of wasted space. Either have a larger tub, or a larger shower, not both - which are relatively below average.
Location: The major road outside may be unsightly to some, but once inside it really doesn't matter at all.
The check in process was flawless and pleasant. The Receptionist was funny and welcomed us to the hotel with a lot of great tips. The room was much better than I could have expected - given there were no pictures of the type of room I was booking (pinnacle room) anywhere, on ANY website. It was a gamble and it paid off. The room had an amazing view of Navy Pier and Lake Michigan. I will say that I'm glad I chose the lake view room as I'm sure the City View would be blocked by buildings and the River view wouldn't see much past the bend in the river. I will also say to be aware of where your room is located if you're looking for a view as the building is triangular in shape so could be limited. If view is not a concern then don't worry about it, the rooms are amazing.

Posted by , from Sydney, Australia on 21 Dec. 2017

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About the Swissotel - Chicago

Location 323 E Wacker Dr, Chicago, IL 60601

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the luxury Swissotel - Chicago. For a fee, parking is available. This 4.5-star Chicago hotel is smoke free.

  • 661 guestrooms or units
  • 43 levels
  • 2 bars or lounges
  • Built in 1988
  • Dining venue
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: O'Hare Intl. Airport (ORD) (32.5 km / 20.2 mi)
  • Train station: Millennium Station (1.8 km / 1.1 mi)
  • Metro station: State Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Swissotel - Chicago offers 661 accommodations with iPod docking stations and safes. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. This Chicago hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to noon.

The Palm - This restaurant serves breakfast, lunch, and dinner.

Amuse - This lobby lounge serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Onsite venue #3 - This restaurant serves breakfast only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Massages
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 25 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Enhanced food service safety measures are in place.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night

The resort fee includes:

  • Health club access
  • Fitness center access
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 60.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Swissotel
  • Swissotel Chicago
  • Swissotel Chicago Hotel
  • Swissotel Hotel Chicago
  • Chicago Swissotel Hotel
  • Swissotel Chicago Hotel Chicago
  • Swissotel
  • Swissotel - Chicago Hotel
  • Swissotel - Chicago Chicago
  • Swissotel - Chicago Hotel Chicago

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.