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Swissotel - Chicago

4.5-star property
323 E Wacker Dr, Chicago, IL 1800 796 370
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4.8 out of 5
Exceptional!
See all 4 Wotif Reviews

"A beautiful view of the lake and the dog park. Upon leaving some of my items in a drawer the help given to return these items to me by John G. was ... " More

By a verified traveller on Mon 06 Aug 2018

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Hotel Description

A luxury stay in the heart of Chicago awaits you at Swissotel - Chicago. Within a short 5-minute stroll, you'll find popular places like Chicago Riverwalk and Michigan Avenue. Highlights at this romantic hotel include 2 bars/lounges, a restaurant and a 24-hour fitness centre.

You can enjoy LCD TVs with cable channels, and all 661 rooms feature iPod docks, WiFi and wired Internet. Fridges and round-the-clock room service make in-room dining convenient. Nice touches to enhance your stay include bathrobes and designer toiletries, while premium linens invite a good night's rest. Separate bathtubs and showers, coffee/tea makers and in-room massages are also available.

A pampering day can include deep-tissue massages and Swedish massages along with facials, body treatments and mani/pedis. The restaurant, The Palm, is open for breakfast, lunch and dinner. Amuse is the hotel's own lobby lounge, serving drinks along with light fare. Business amenities include a conference centre and a business centre. Plus you'll find free WiFi in public areas and a coffee shop/café. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and noon. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star The Loop hotel include Grant Park and Tribune Tower.

Classic Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$140* Per night/room 15 Dec. - 16 Dec.

Classic Room, 1 King Bed, Lake View (Lake View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swiss Pinnacle, Room, 2 Double Beds, Non Smoking, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Swissotel - Chicago ratings based on 4 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Swissotel - Chicago

Everyone (4)
5 out of 5
A beautiful view of the lake and the dog park. Upon leaving some of my items in a drawer the help given to return these items to me by John G. was above all expectations. Thank you.

Posted by , from Australia on 6 Aug. 2018

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5 out of 5

Perfect Mini Holiday

Pros: The room was large, clean and very comfortable. had a great view of the lake and Navy Pier.
Cons: The bathroom had a bit of wasted space. Either have a larger tub, or a larger shower, not both - which are relatively below average.
Location: The major road outside may be unsightly to some, but once inside it really doesn't matter at all.
The check in process was flawless and pleasant. The Receptionist was funny and welcomed us to the hotel with a lot of great tips. The room was much better than I could have expected - given there were no pictures of the type of room I was booking (pinnacle room) anywhere, on ANY website. It was a gamble and it paid off. The room had an amazing view of Navy Pier and Lake Michigan. I will say that I'm glad I chose the lake view room as I'm sure the City View would be blocked by buildings and the River view wouldn't see much past the bend in the river. I will also say to be aware of where your room is located if you're looking for a view as the building is triangular in shape so could be limited. If view is not a concern then don't worry about it, the rooms are amazing.

Posted by , from Sydney, Australia on 21 Dec. 2017

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4 out of 5

Admirable policy but implementation needs work

Pros: Location and general atmosphere.
Cons: The staff need to service all rooms unless the occupants have specifically advised otherwise,
Location: Great location for cultural interests and shopping. The cultural centre, art gallery and Millennium Park all close by. Access to river walk.
Good hotel but the policy of the hotel to encourage less use of resources was somewhat confusing. Not sure if the room was going to be serviced and clean towels provided on any particular day. I did not opt to get the daily credit at the bar/restaurant, however sometimes the room did not appear to be serviced at all.

Posted by , from Australia on 6 Aug. 2017

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5 out of 5

Fantastic

Pros: Food. Drink. Comfort. Service. Amenities
Cons: Not much they were great. A kettle would be good.
Location: Too much to list. Nay Pier, great shopping, food, architecture etc etc. FABULOUS!!!
Great hotel. Expensive for & a cup of tea was overUS$6 but all food, drink & service was fantastic. Great value mystery hotel :)

Posted by , from Melbourne, Australia on 29 Apr. 2015

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About the Swissotel - Chicago

Location 323 E Wacker Dr, Chicago, IL 60601

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, spa services, and tour or ticket assistance are also featured at the luxury Swissotel - Chicago. For a fee, parking is available. This 4.5-star Chicago hotel is smoke free.

  • 661 guestrooms or units
  • 43 levels
  • 2 bars or lounges
  • Built in 1988
  • Dining venue
  • Coffee shop
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (30.2 km / 18.8 mi)
  • Train station: Millennium Station (0.9 km / 0.6 mi)
  • Metro station: Randolph-Wabash Station (0.9 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Swissotel - Chicago offers 661 forms of air-conditioned accommodation with iPod docking stations and a safe. Beds feature premium bedding. LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower, a complimentary bathrobe, designer toiletries and complimentary toiletries. This Chicago hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to noon.

The Palm – This restaurant serves breakfast, lunch and dinner.

Amuse – This lobby lounge only serves light fare. Guests can enjoy drinks at the bar. Open daily.

On-site venue No. 3 – This restaurant only serves breakfast. Open daily.

24-hour room service is available.

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50 per day.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 25 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night

The resort fee includes:

  • Health club access
  • Fitness centre access
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Self-parking fee: USD 57 per night
  • Valet parking fee: USD 70 per night (in/out privileges)
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Rollaway bed fee: USD 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Swissotel
  • Swissotel Chicago
  • Swissotel Chicago Hotel
  • Swissotel Hotel Chicago
  • Chicago Swissotel Hotel
  • Swissotel Chicago Hotel Chicago
  • Swissotel
  • Swissotel - Chicago Hotel
  • Swissotel - Chicago Chicago
  • Swissotel - Chicago Hotel Chicago

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.