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Swissotel - Chicago

Property class: 4.5

Photo gallery for Swissotel - Chicago

Indoor wedding
Premium bedding, in-room safe, desk, laptop workspace
Exterior
Meeting facility
Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is AU$412
includes taxes & fees
8 May - 9 May

Explore the area

View map
323 E Wacker Dr, Chicago, IL, 60601
  • Place, Millennium Park
    ‪5 min walk‬
  • Place, Michigan Avenue
    ‪5 min walk‬
  • Place, Chicago Riverwalk
    ‪6 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Classic Double Room, 2 Double Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, City View

9.2 out of 10
Wonderful
(53 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, River View

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, River View

9.2 out of 10
Wonderful
(42 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, 2 Double Beds, River View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, River View

8.8 out of 10
Excellent
(26 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Lake View (Lake View)

Classic Room, 1 King Bed, Lake View (Lake View)

Classic Room, 1 King Bed, Lake View (Lake View)

9.0 out of 10
Wonderful
(34 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, 2 Double Beds, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, Lake View

9.8 out of 10
Exceptional
(21 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Corner Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Premier Corner Room, 1 King Bed, City View

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View, Corner

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, City View, Corner

9.6 out of 10
Exceptional
(4 reviews)
  • Lake view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(136 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

7.0 out of 10
Good
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

10.0 out of 10
Exceptional
(9 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

10.0 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Classic 2 Double Beds Wheelchair Accessible

  • Sleeps 2
  • 2 Double Beds

Classic 2 Double Beds Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Double Beds

Classic 2 Double Beds Accessible with Roll In Shower

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Double Beds

Classic 1 King Bed Wheelchair Accessible

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible with Roll In Shower

8.8 out of 10
Excellent
(3 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

River View Room 1 King Bed Wheelchair Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible

10.0 out of 10
Exceptional
(1 review)
  • River view
  • Sleeps 4
  • 2 Double Beds

River View Room 1 King Bed Accessible with Roll In Shower

  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible with Roll In Shower

  • River view
  • Sleeps 4
  • 2 Double Beds

Lake View Room 2 Double Beds Accessible

  • Lake view
  • Sleeps 2
  • 2 Double Beds

Lake View Room 1 King Bed Accessible

8.4 out of 10
Very good
(5 reviews)
  • Lake view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Lifestyle Suite, 1 King Bed, City View

  • Sleeps 4
  • 1 King Bed

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4.8 out of 5, Exceptional, 502 reviews
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About the area

Chicago

A luxury stay in the heart of Chicago awaits you at Swissotel - Chicago. Within just a 10-minute stroll, you'll find popular attractions like Michigan Avenue and Millennium Park. Highlights at this hotel include 2 bars/lounges, a restaurant and a 24-hour gym. .A pampering day can include deep-tissue massages and Swedish massages along with facials, body treatments and mani/pedis. The restaurant, The Palm, is open for breakfast, lunch and dinner. Amuse is the hotel's own lobby lounge, serving drinks along with light fare. A conference centre and a business centre are among the business amenities offered. Additionally, you'll find a gym, a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 8:00 AM and noon. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 4.5-property class Downtown Chicago hotel include Chicago Riverwalk and Lake Michigan.

What's nearby

  • Millennium Park - 5 min walk - 0.4 km
  • Michigan Avenue - 5 min walk - 0.4 km
  • Chicago Riverwalk - 6 min walk - 0.6 km
  • Cloud Gate - 8 min walk - 0.7 km
  • Grant Park - 8 min walk - 0.7 km

Getting around

  • Millennium Station - 9 min walk
  • Randolph-Wabash Station - 10 min walk
  • Chicago O'Hare International Airport (ORD) - 50 min drive

Restaurants

  • ‪Swissôtel - ‬1 min drive
  • ‪American Craft Kitchen & Bar - ‬3 min walk
  • ‪Sheraton Club Lounge - 33 Floor - ‬3 min walk
  • ‪Swissôtel Chicago Lobby Lounge - ‬1 min walk
  • ‪Tre Dita - ‬3 min walk

About this property

Swissotel - Chicago

Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business centre on site.

A 24-hour fitness centre, spa services, and multilingual staff are also featured at the luxury Swissotel - Chicago. For a fee, parking is available.

This 4.5-star Chicago hotel is smoke free.

  • 661 guestrooms or units
  • 43 levels
  • 2 bars or lounges
  • Built in 1988
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Dining venue
Swissotel - Chicago offers 661 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, designer toiletries and complimentary toiletries.

This Chicago hotel provides wired and wireless Internet access (Wi-Fi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, sports massages, Swedish massages and facials.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Valet parking on site (USD 87 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 8:00 AM to noon on weekends; USD 5 to 35 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Amuse
  • The Palm

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • On a river
  • Vegetable garden

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 43 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • IPod dock
  • Pay films
  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.22 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 35.00 per person
  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 87.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Property Registration Number 60601, 60601, Hotel License

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Swissotel
Swissotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Swissotel Chicago Hotel Chicago
Swissotel
Swissotel - Chicago Hotel
Swissotel - Chicago Chicago
Swissotel - Chicago Hotel Chicago

Frequently asked questions

What is the cancellation policy at Swissotel - Chicago?

Swissotel - Chicago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Swissotel - Chicago?

As of 13 Apr 2026, prices found for a 1-night stay for 2 adults at Swissotel - Chicago on 8 May 2026 start from AU$412, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Swissotel - Chicago?

Yep, Swissotel - Chicago has valet parking for USD 87.00 per night.

Are there any beaches close to Swissotel - Chicago?

Yep, Swissotel - Chicago is a short 15-minute walk from Ohio Street Beach. Fun beach activities include windsurfing, kayaking and sailing.

Is there a spa on site at Swissotel - Chicago?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as prenatal massages.

What makes Swissotel - Chicago a romantic place to stay?

Couples spa treatments and a bar, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Swissotel - Chicago.

Is Swissotel - Chicago family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Swissotel - Chicago is a hit with families.

Does Swissotel - Chicago serve breakfast?

You bet, cooked-to-order breakfast is served on weekdays from 6:30 AM to 10:30 AM and weekends from 8:00 AM to noon.

Is there a free airport shuttle available at Swissotel - Chicago?

No, Swissotel - Chicago does not offer an airport shuttle service.

Is there a bar or restaurant at Swissotel - Chicago?

Yep, you can grab a meal at Swissotel - Chicago's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Swissotel - Chicago?

Check-in begins at 3 PM. Check-out time is noon.

Swissotel - Chicago Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2318 out of 3261 reviews
Rating 8 - Good. 506 out of 3261 reviews
Rating 6 - Okay. 208 out of 3261 reviews
Rating 4 - Poor. 100 out of 3261 reviews
Rating 2 - Terrible. 129 out of 3261 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Truly the worst hotel experience of my life. Here are the highlights: -No bellman or door people to help with bags… fine, I will survive. -Arrive at 12:30pm, before check-in. Reception tells me they will upgrade me to an available room… for an additional $250. I tell them that I can wait. -No text or e-mail when my actual room was ready (which they told me that I would receive.) -My key never worked. After ten new keys and security having to let me into my room for three days, they decided to change the battery on my hotel lock keypad which resolved the issue. -Hotel phone was broken so I could never call down about my issues until it took two separate trips for an engineer to bring me a new one. -Housekeeping never came two of the five nights that I was staying there. -Came back and the valet was fully asleep in the lobby on a sofa. Lydia is great and very helpful. Otherwise, I should have stayed at any other spot in the plentiful neighborhood.
Stayed 5 nights in Jan 2026

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2026

10/10 Excellent

Jeffrey R

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 3 nights in Dec 2025

8/10 Good

Katherine

Stayed 2 nights in Jan 2026

10/10 Excellent

Kristen

Hotel staff was very friendly and helpful. Beautiful vi
Stayed 4 nights in Dec 2025

10/10 Excellent

Dawn

Liked: Cleanliness, amenities, property conditions & facilities
What was not to love! From check-in to expedient room service with a smile, all was perfect and on point. The room was spacious with a glorious view - just what I wanted for my birthday weekend!
Stayed 1 night in Jan 2026

10/10 Excellent

Adan

Liked: Cleanliness, staff & service, amenities
Everything really good
Stayed 4 nights in Jan 2026

10/10 Excellent

Wallace

Stayed 1 night in Jan 2026

10/10 Excellent

Akash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

4/10 Poor

Laura

Stayed 2 nights in Jan 2026

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities
Always a great place to stay in Chicago.
Stayed 1 night in Jan 2026

6/10 Okay

Jorge

Room had a great view and the staff was attentive. The manager Simone made our stay much better. The only negative is that the A/C in the room was not working properly and we could not sleep for our entire stay. They offered to move us to another room, but it was in the 24th floor and we were in the 32nd with a better view, so we decided to stay with the better view. They sent a service man to fix the A/C, and he told us that it needed to be cleaned and that it was clogged, but they never fixed it. That is why the 3 stars.
Stayed 3 nights in Jan 2026

10/10 Excellent

Steve

Liked: Cleanliness, amenities
Staff we’re great
Stayed 1 night in Jan 2026

10/10 Excellent

Anthony, BURLINGTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room; great staff; good breakfast; bar great
Stayed 2 nights in Jan 2026

10/10 Excellent

CASSANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Emina at reception was exceptional. He upgraded our room to help us have a memorable stay.
Stayed 1 night in Jan 2026

2/10 Terrible

Jennifer

Stayed 1 night in Jan 2026

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
We felt like Royalty checking in. Raquel was polite and timely with our arrival and we Love our lake view room! Thanks Swissotel!!
Stayed 1 night in Jan 2026

10/10 Excellent

GURDEET

Stayed 1 night in Dec 2025

10/10 Excellent

Stephanie

Stayed 2 nights in Dec 2025

10/10 Excellent

Christian

Stayed 1 night in Jan 2026

6/10 Okay

Elio

$25 urban experience fee- i have never heard of it! Didnt explain it at the front desk, and it definitely wasnt worth it!!
Stayed 2 nights in Jan 2026

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super friendly Staff, very helpful. The rooms were super clean and everything was so comfortable very close to the train station and the quick breakfast station in the hotel lobby was very helpful and clean
Stayed 2 nights in Jan 2026

10/10 Excellent

OLIVER, JOLIET

Liked: Cleanliness, property conditions & facilities
Best among equal
Stayed 2 nights in Jan 2026

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Great hosts
Stayed 1 night in Jan 2026