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Kimpton Gray Hotel by IHG

4.5 star property
Luxury hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for Kimpton Gray Hotel by IHG

Argentinean cuisine
Exterior
Interior detail
Exterior
Argentinean cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Laundry
  • Bar
The current price is AU$263
includes taxes & fees
11 Jan - 12 Jan 2026

Explore the area

View map
122 West Monroe Street, Chicago, IL, 60603
  • Place, Willis Tower
    ‪5 min walk‬
  • Place, Michigan Avenue
    ‪9 min walk‬
  • Place, Millennium Park
    ‪10 min walk‬
  • Airport, Chicago, IL (MDW-Midway Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room amenity

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Walk-In Shower)

Room amenity

Room, 1 Queen Bed (Walk-In Shower)

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Walk-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed (Walk-In Shower)

9.6 out of 10
Exceptional
(33 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Accessible Tub)

Room amenity

Room, 1 Queen Bed, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Essential)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room (Essential)

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Deep Soaking Tub)

Room amenity

Premium Room, 1 King Bed (Deep Soaking Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Accessible Tub)

Room amenity

Room, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Walk-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 2 Queen Beds (Walk-In Shower)

9.4 out of 10
Exceptional
(48 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 47 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Tall King, Walk-In Shower)

Room amenity

Premium Room, 1 King Bed (Tall King, Walk-In Shower)

8.2 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Studio Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Studio Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Mobility Accessible (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Mobility Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 47 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Studio Suite, 1 King Bed (Deep Soaking Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Studio Suite, 1 King Bed (Deep Soaking Tub)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Accessible (Communications)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 47 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Walk-In Shower)

Room amenity

Premium Room, 1 King Bed (Walk-In Shower)

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Exercise Bike)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 1 King Bed (Exercise Bike)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Deep Soaking Tub, Exercise Bike)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 1 King Bed (Deep Soaking Tub, Exercise Bike)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
  • Sleeps 2
  • 1 King Bed

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About the area

Chicago

A luxury stay in the heart of Chicago awaits you at Kimpton Gray Hotel by IHG. Within just a 10-minute stroll, you'll find popular attractions like State Street and Millennium Park. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Boleo, serves Argentinean cuisine and is open for dinner. 15005 square feet (1394 square metres) of event facilities include 18 meeting rooms and a conference centre. Added amenities include a gym, Wi-Fi in public areas and coffee/tea in a common area. Full breakfast is available on weekdays between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 4.5-property class Downtown Chicago hotel include Willis Tower and Art Institute of Chicago.

What's nearby

  • Willis Tower - 5 min walk - 0.4 km
  • Chicago Theatre - 8 min walk - 0.7 km
  • Michigan Avenue - 9 min walk - 0.8 km
  • Millennium Park - 10 min walk - 0.8 km
  • Chicago Riverwalk - 11 min walk - 1.0 km

Getting around

  • Monroe Station (Blue Line) - 3 min walk
  • Chicago Union Station - 12 min walk
  • Chicago Midway Airport (MDW) - 31 min drive

Restaurants

  • ‪Italian Village - ‬2 min walk
  • ‪Breakfast @ The Lobby - ‬2 min walk
  • ‪Trattoria La Bella - ‬1 min walk
  • ‪Aire - ‬1 min walk
  • ‪Roanoke - ‬1 min walk

About this property

Kimpton Gray Hotel by IHG

Luxury hotel with 24-hour fitness centre and 24-hour front desk
Kimpton Gray Hotel by IHG offers its guests a 24-hour fitness centre and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee.

Event space at this hotel measures 15005 square feet (1394 square metres) and includes a conference centre. The luxury Kimpton Gray Hotel by IHG also features tour/ticket assistance, coffee/tea in common area, and concierge services. For a fee, parking is available.

This 4.5-star Chicago hotel is smoke free.

  • 293 guestrooms or units
  • 15 levels
  • Conference rooms
  • 15005 sq ft of conference space
  • 1394 sq. m of conference space
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Kimpton Gray Hotel by IHG offers 293 accommodations with minibars and a safe. Beds feature Egyptian cotton sheets, down duvets and premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.99 per 24-hour period)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 12.99 per 24-hour period)

Parking and transport

  • Valet parking on site (USD 83 per night)

Food and drink

  • Weekday full breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 40 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boleo

Things to do

  • 24-hour gym
  • Free bicycle rentals

Family friendly

  • In-room cot
  • Microwave on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 18 meeting rooms
  • Conference centre (15,005 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 31.70 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 40 per person
  • Fee for in-room wireless Internet: USD 12.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.99 per 24-hour period (rates may vary)
  • Valet parking fee: USD 83 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property uses eco-friendly cleaning products.

Property Registration Number 60603

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Kimpton Gray Hotel Chicago
Kimpton Gray Hotel
Kimpton Gray Chicago
Kimpton Gray
The Gray A Kimpton Hotel
Kimpton The Gray Hotel
The Kimpton Gray Hotel
Kimpton Gray Hotel
Kimpton Gray By Ihg Chicago
Kimpton Gray Hotel by IHG Hotel
Kimpton Gray Hotel an IHG Hotel
Kimpton Gray Hotel by IHG Chicago
Kimpton Gray Hotel by IHG Hotel Chicago

Frequently asked questions

What is the cancellation policy at Kimpton Gray Hotel by IHG?

Kimpton Gray Hotel by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kimpton Gray Hotel by IHG?

As of 14 Dec 2025, prices found for a 1-night stay for 2 adults at Kimpton Gray Hotel by IHG on 11 Jan 2026 start from AU$215.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kimpton Gray Hotel by IHG?

Yep, Kimpton Gray Hotel by IHG has valet parking for USD 83 per night.

Are there any beaches close to Kimpton Gray Hotel by IHG?

The closest beach to Kimpton Gray Hotel by IHG is Oak Street Beach (2.6 km).

What makes Kimpton Gray Hotel by IHG a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Kimpton Gray Hotel by IHG.

Is Kimpton Gray Hotel by IHG family-friendly?

You bet! With amenities such as free bike rentals, as well as free infant beds in the guestrooms, it's no surprise that Kimpton Gray Hotel by IHG is a hit with families.

Does Kimpton Gray Hotel by IHG serve breakfast?

Sure does, full breakfast is on offer on weekdays between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Kimpton Gray Hotel by IHG?

No, Kimpton Gray Hotel by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Kimpton Gray Hotel by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves Argentinean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Kimpton Gray Hotel by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Kimpton Gray Hotel by IHG?

Furry friends are welcome at Kimpton Gray Hotel by IHG, with food and water bowls on offer.

Kimpton Gray Hotel by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 764 out of 1001 reviews
Rating 8 - Good. 136 out of 1001 reviews
Rating 6 - Okay. 59 out of 1001 reviews
Rating 4 - Poor. 23 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy, Hutchinson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk folks were super helpful for local recommendations. The beds were very comfortable, the metro was just a couple blocks away, and it was easy walking distance to many restaurants and points of interest.
Stayed 2 nights in Sep 2025

10/10 Excellent

Hamza

Stayed 2 nights in Sep 2025

10/10 Excellent

Tisha

Amazing stay
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Our room was comfortable, clean and exactly what we needed for the trip. I wish the room came with a coffee maker and I didn't have to request one but at least that was an option. The hotel was nice and close to everything we wanted to do.
Stayed 3 nights in Sep 2025

10/10 Excellent

Wendy, Normal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Jason, Seattle

Stayed 2 nights in Aug 2025

6/10 Okay

Nyasia

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
First, I want to say that the Kimpton Gray is a beautiful hotel. The location is excellent, the ambiance is elegant, and my room was spacious and beautifully decorated — truly impressive in terms of style and comfort. Unfortunately, the overall experience was significantly affected by an ongoing issue with housekeeping during my stay. On the first day, after spending the entire day out exploring Chicago, I returned to find my room had not been cleaned. I was told that a "Do Not Disturb" sign was on my door, but that was not the case. I didn’t make a big deal out of it and simply asked for fresh towels and for the trash to be emptied, which I received. The next day, I was personally asked by housekeeping if I needed service — I confirmed yes. Later in the day, while changing outfits, I answered the door in a robe and was told they couldn't clean the room unless I left. I said no problem and mentioned I’d be heading out shortly. However, when I returned several hours later, the room was still untouched. At that point, I raised the issue with management. While they did offer complimentary breakfast and wine, it felt like a minimal gesture considering I was checking out the next morning — making the offer more symbolic than helpful. I truly appreciate many aspects of the Kimpton Gray, but consistent room cleanliness and responsive service are essential for a hotel of this caliber. I hope this feedback helps improve future guest experiences.
Stayed 3 nights in Sep 2025

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is lovely. The location was great and near a lot of must see sights
Stayed 3 nights in Sep 2025

10/10 Excellent

Ellen, Lake Oswego

Liked: Amenities, property conditions & facilities
Wonderful location
Stayed 1 night in Sep 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness
Stayed 3 nights in Jul 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a littly musty
Stayed 1 night in Aug 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Angela

Disliked: Cleanliness, property conditions & facilities
Dark rooms and dirty floors. Felt like a motel.
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Trenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1000/10

We spent our anniversary at The Gray and it was amazing. The staff was very accommodating and friendly.
Stayed 2 nights in Aug 2025

8/10 Good

JAMES, FLORISSANT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice
Stayed 1 night in Aug 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful and I love the art deco vibes. Every staff member I interacted with was kind and helpful. The food options weren’t necessarily all my favorite but the rooftop was cute and there are so many nearby options.
Stayed 2 nights in Aug 2025

2/10 Terrible

Tarina

Disliked: Property conditions & facilities
The beds slept HORRIBLE
Stayed 2 nights in Aug 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Santago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soaking tub suite, spacious and very cozy. No worries on taking the ice bucket to the ice machine. Pre bagged ice for convince. Very cool.
Stayed 1 night in Aug 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities
The Kimpton was amazing!
Stayed 3 nights in Aug 2025

8/10 Good

Taiwo Olubunmi

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay but property needs major updating.
Stayed 3 nights in Jun 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Yulander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visiting the Windy City

I really enjoy the cleanliness of the property! Many restaurants are very walkable. The view is amazing.
Stayed 2 nights in Aug 2025