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Kimpton Gray Hotel by IHG

4.5 star property
Luxury hotel with a restaurant, 8-minute walk to Millennium Park

Photo gallery for Kimpton Gray Hotel by IHG

Argentinean cuisine
Interior detail
Argentinean cuisine
Exterior
Argentinean cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air-conditioning
  • Parking available
The current price is AU$268
includes taxes & fees
22 Feb - 23 Feb

Explore the area

View map
122 West Monroe Street, Chicago, IL, 60603
  • Place, Willis Tower
    ‪5 min walk‬
  • Place, Michigan Avenue
    ‪9 min walk‬
  • Place, Millennium Park
    ‪10 min walk‬
  • Airport, Chicago, IL (MDW-Midway Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room amenity

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Walk-In Shower)

Room amenity

Room, 1 Queen Bed (Walk-In Shower)

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Separate bedroom
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Walk-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed (Walk-In Shower)

9.6 out of 10
Exceptional
(34 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Accessible Tub)

Room amenity

Room, 1 Queen Bed, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Separate bedroom
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Essential)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room (Essential)

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Separate bedroom
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed
  • City view

View all photos for Premium Room, 1 King Bed (Deep Soaking Tub)

Room amenity

Premium Room, 1 King Bed (Deep Soaking Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Accessible Tub)

Room amenity

Room, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Walk-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 2 Queen Beds (Walk-In Shower)

9.4 out of 10
Exceptional
(48 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Separate bedroom
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 47 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed (Tall King, Walk-In Shower)

Room amenity

Premium Room, 1 King Bed (Tall King, Walk-In Shower)

8.2 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Separate bedroom
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Separate bedroom
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Studio Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Studio Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Mobility Accessible (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Mobility Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 47 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Studio Suite, 1 King Bed (Deep Soaking Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Studio Suite, 1 King Bed (Deep Soaking Tub)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Accessible (Communications)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 47 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Separate bedroom
  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed (Walk-In Shower)

Room amenity

Premium Room, 1 King Bed (Walk-In Shower)

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Exercise Bike)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 1 King Bed (Exercise Bike)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Deep Soaking Tub, Exercise Bike)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 1 King Bed (Deep Soaking Tub, Exercise Bike)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Separate bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Chicago

A luxury stay in the heart of Chicago awaits you at Kimpton Gray Hotel by IHG. Within just a 10-minute stroll, you'll find popular attractions like State Street and Millennium Park. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Boleo, serves Argentinean cuisine and is open for dinner. 15005 square feet (1394 square metres) of event facilities include 18 meeting rooms and a conference centre. Added amenities include a gym, Wi-Fi in public areas and coffee/tea in a common area. Full breakfast is available on weekdays between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 4.5-property class Downtown Chicago hotel include Willis Tower and Art Institute of Chicago.

What's nearby

  • Willis Tower - 5 min walk - 0.4 km
  • Chicago Theatre - 8 min walk - 0.7 km
  • Michigan Avenue - 9 min walk - 0.8 km
  • Millennium Park - 10 min walk - 0.8 km
  • Chicago Riverwalk - 11 min walk - 1.0 km

Getting around

  • Monroe Station (Blue Line) - 3 min walk
  • Chicago Union Station - 12 min walk
  • Chicago Midway Airport (MDW) - 35 min drive

Restaurants

  • ‪Elephant & Castle - ‬3 min walk
  • ‪Italian Village - ‬2 min walk
  • ‪Trattoria La Bella - ‬1 min walk
  • ‪Breakfast @ The Lobby - ‬2 min walk
  • ‪Aire - ‬1 min walk

About this property

Kimpton Gray Hotel by IHG

Luxury hotel with a restaurant, 8-minute walk to Millennium Park
Kimpton Gray Hotel by IHG offers its guests a 24-hour fitness centre and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee.

Event space at this hotel measures 15005 square feet (1394 square metres) and includes a conference centre. The luxury Kimpton Gray Hotel by IHG also features tour/ticket assistance, coffee/tea in common area, and concierge services. For a fee, parking is available.

This 4.5-star Chicago hotel is smoke free.

  • 293 guestrooms or units
  • 15 levels
  • Conference rooms
  • 15005 sq ft of conference space
  • 1394 sq. m of conference space
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Kimpton Gray Hotel by IHG offers 293 accommodations with minibars and a safe. Beds feature Egyptian cotton sheets, down duvets and premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.99 per 24-hour period)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 12.99 per 24-hour period)

Parking and transport

  • Valet parking on site (USD 83 per night)
  • Limited on-site valet parking

Food and drink

  • Weekday full breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 40 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boleo

Things to do

  • 24-hour gym
  • Free bicycle rentals

Family friendly

  • In-room cot
  • Microwave on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 18 meeting rooms
  • Conference centre (15,005 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 31.70 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 40 per person
  • Fee for in-room wireless Internet: USD 12.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.99 per 24-hour period (rates may vary)
  • Valet parking fee: USD 83 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property uses eco-friendly cleaning products.

Property Registration Number 60603

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Kimpton Gray Hotel Chicago
Kimpton Gray Hotel
Kimpton Gray Chicago
Kimpton Gray
The Gray A Kimpton Hotel
Kimpton The Gray Hotel
The Kimpton Gray Hotel
Kimpton Gray Hotel
Kimpton Gray By Ihg Chicago
Kimpton Gray Hotel by IHG Hotel
Kimpton Gray Hotel an IHG Hotel
Kimpton Gray Hotel by IHG Chicago
Kimpton Gray Hotel by IHG Hotel Chicago

Frequently asked questions

What is the cancellation policy at Kimpton Gray Hotel by IHG?

Kimpton Gray Hotel by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kimpton Gray Hotel by IHG?

As of 27 Jan 2026, prices found for a 1-night stay for 2 adults at Kimpton Gray Hotel by IHG on 22 Feb 2026 start from AU$222.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kimpton Gray Hotel by IHG?

Yep, Kimpton Gray Hotel by IHG has valet parking for USD 83 per night.

Are there any beaches close to Kimpton Gray Hotel by IHG?

The closest beach to Kimpton Gray Hotel by IHG is Ohio Street Beach (2.1 km).

What makes Kimpton Gray Hotel by IHG a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Kimpton Gray Hotel by IHG.

Is Kimpton Gray Hotel by IHG family-friendly?

You bet! With amenities such as free bike rentals, as well as free infant beds in the guestrooms, it's no surprise that Kimpton Gray Hotel by IHG is a hit with families.

Does Kimpton Gray Hotel by IHG serve breakfast?

Sure does, full breakfast is on offer on weekdays between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Kimpton Gray Hotel by IHG?

No, Kimpton Gray Hotel by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Kimpton Gray Hotel by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves Argentinean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Kimpton Gray Hotel by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Kimpton Gray Hotel by IHG?

Furry friends are welcome at Kimpton Gray Hotel by IHG, with food and water bowls on offer.

Kimpton Gray Hotel by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 759 out of 1002 reviews
Rating 8 - Good. 138 out of 1002 reviews
Rating 6 - Okay. 61 out of 1002 reviews
Rating 4 - Poor. 24 out of 1002 reviews
Rating 2 - Terrible. 20 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Eris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Highly recommend This hotel
Stayed 3 nights in Oct 2025

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Stayed 1 night in Sep 2025

10/10 Excellent

Eric

Stayed 2 nights in Oct 2025

10/10 Excellent

Susan

Stayed 1 night in Sep 2025

10/10 Excellent

Brian

Stayed 1 night in Oct 2025

4/10 Poor

Elliot

Stayed 3 nights in Oct 2025

10/10 Excellent

Jane

Stayed 2 nights in Oct 2025

8/10 Good

Ross

Stayed 2 nights in Sep 2025

10/10 Excellent

Bryttnee

Stayed 3 nights in Oct 2025

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall excellence! Wine hour was great. Staff couldn’t have been better.
Stayed 1 night in Oct 2025

2/10 Terrible

Kamanta

Disliked: Staff & service
The hotel charged me $50 more than Expedia’s quoted cost. The old bait and switch for a substandard hotel.
Stayed 1 night in Oct 2025

8/10 Good

Keavy

Stayed 2 nights in Sep 2025

10/10 Excellent

Angel, Chicago

Stayed 2 nights in Sep 2025

6/10 Okay

Juan

Business traveller
I was not impressed overall and honestly expected much more from a 4.5-star hotel in Chicago. Check-in with the concierge was smooth, and the staff was polite and efficient, which I appreciated. However, the condition of the common areas left a lot to be desired. The hallways and entrance carpets looked unclean, and the elevators also did not feel particularly clean. The lighting in the entrance area was poor and gave off a rather uninviting vibe. Service was inconsistent: I requested a blanket one night, and it took nearly an hour to arrive. Access to water was inconvenient—only two bottles were provided, and there weren’t enough fountains. Offering reusable bottles for guests to refill would be a much better experience. The in-room amenities were disappointing. Towels looked worn and old, the shower had weak water pressure and limited flow, and it was unclear what room service was available, if any. Overall, while the staff was professional, the property itself did not live up to the standard I was expecting. Definitely not on par with what a 4.5-star rating suggests. Will not return and certainly do not reccomend.
Stayed 3 nights in Sep 2025

6/10 Okay

Brandon

Stayed 2 nights in Sep 2025

10/10 Excellent

Tracy

Stayed 3 nights in Sep 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great options.
Stayed 1 night in Sep 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Safi

Stayed 2 nights in Jul 2025

8/10 Good

Seta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it’s a nice conveniently located and clean hotel in the downtown area with great staff, ask for a printed invoice when you check out rather than get an e-invoice. And the reason for that is, we were going to be charged for parking for 2 days ( parking isn’t cheap in Chicago at all) although we didn’t even have a car! ☹️ and also for a meal we didn’t charge to the room. They were all reversed but was a bit disappointing.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sering

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Dean

Stayed 1 night in Sep 2025

10/10 Excellent

Frank

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! That's all I can say! But, I'm going to find the words to say more, because this hotel and its great staff deserve it! I booked this hotel a while ago for my husband's surprise birthday vacation. It was a total of 6 of us, I love IHG! This one is definitely 1 of the top locations that I've visited in the past 15 to 20 years. I'm talking conveniently easy to locate, and very kind staff. Everyone, from the door person to registration staff, to the cleaning staff was so courteous all the time! They speak when they see you. They hold doors, and they answer questions! Our first great experience was with Shay and Andrew. We arrived a little early, a little too early to check in, and was told that they sold out the previous evening, and there would be a wait to check in. These 2 individuals were very helpful with allowing us to store our luggage and provided great recommendations for things to do while we await our room. Their enthusiasm and personality were top-tier. And to be honest, they looked great! They were the perfect representation of what I want to see when visiting a business. This dynamic duo spoke very well, provided great professional, genuine, kind service. These guys are gems! Management, make sure these two get anything they want and everything they deserve to keep them representing IHG. I've written so much about the staff, I forgot to mention the décor during my stay! The décor was amazing! 5 Star Stay!! Highly recommended !!
Stayed 2 nights in Sep 2025