Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive

5.0 star property
Adults-only beachfront property with 6 outdoor pools

Photo gallery for Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive

On the beach, white sand, beach umbrellas, beach towels
7 bars/lounges, swim-up bar, poolside bar
Preferred Club Master Suite Ocean Front Plunge Pool | Bathroom
Premium bedding, pillow-top beds, minibar, in-room safe
Preferred Club Master Suite Ocean Front Plunge Pool

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • All-inclusive
  • Hot tub
  • Pet-friendly

Explore the area

View map
Ave Kukulcan Km 19.5 Hotel Zone, Cancun, QROO, 77500
  • El Rey Ruins
    ‪10 min walk‬
  • Iberostar Cancun Golf Course
    ‪11 min walk‬
  • Delfines Beach
    ‪11 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

Preferred Club Governor Suite Ocean Front Plunge Pool

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
Separate bath and shower
  • 165 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Ocean Front Plunge Pool Terrace King

Highlights

Garden
Private pool
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Lagoon View Balcony King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
Separate bath and shower
  • 37 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Deluxe Lagoon View King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
Separate bath and shower
  • 37 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Deluxe Lagoon View Balcony Double

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
Separate bath and shower
  • 38 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

Deluxe Ocean View Balcony Double

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
Separate bath and shower
  • 39 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

Deluxe Ocean View King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
Separate bath and shower
  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Tropical View Balcony Double

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
Separate bath and shower
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds

Tropical View Balcony King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
Separate bath and shower
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Presidential Suite Two Bedroom

Highlights

Private pool
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
  • 312 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Ocean View Balcony King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
Separate bath and shower
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Presidential Suite

Highlights

Private pool
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
  • 310 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Lagoon View Plunge Pool Terrace King

Highlights

Garden
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
  • 45 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Preferred Club Premium Ocean Front Terrace King

Highlights

Garden
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
  • 81 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Ocean Front King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
Separate bath and shower
  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Master Suite Ocean Front Plunge Pool

Highlights

Private pool
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Ocean Front Double

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
Separate bath and shower
  • 62 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Preferred Club Premium Ocean Front Plunge Pool Terrace King

Highlights

Garden
Private pool
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Penthouse Suite

Highlights

Private pool
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
  • 437 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Preferred Club Junior Suite Swim Out King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
Separate bath and shower
  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Ocean Front Terrace King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Pillow-top bed
Premium bedding
Separate bath and shower
  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. Within just a 15-minute stroll, you'll find popular places like Iberostar Cancun Golf Course and Delfines Beach. Highlights at this all-inclusive property include 6 restaurants, 6 outdoor swimming pools and a full-service spa. .A relaxing visit to Secrets Spa can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. The steakhouse, Blue Water Grill, serves farm to table cuisine and is open for dinner. With 7 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the 2 hot tubs and nightclub. Other amenities include a winery, free Wi-Fi in public areas and a 24-hour gym. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 10-minute drive of this 5-property class Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • El Rey Ruins - 10 min walk - 0.9 km
  • Iberostar Cancun Golf Course - 11 min walk - 1.0 km
  • Delfines Beach - 11 min walk - 1.0 km
  • Aquaworld - 5 min drive - 5.3 km
  • La Isla Shopping Mall - 9 min drive - 8.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 13 min drive

Restaurants

  • ‪Royal Solaris Cancun - ‬6 min walk
  • ‪Marco Polo Restaurante - ‬5 min walk
  • ‪Km 19.5 - ‬11 min walk
  • ‪Zai - ‬3 min walk
  • ‪Rosmarinus Restaurante - ‬5 min walk

About this property

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive

Adults-only beachfront property with 6 outdoor pools
Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A winery is on site. Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive offers its guests a full-service spa, 6 outdoor swimming pools, and 2 hot tubs along with a 24-hour health club and a sauna. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A nightclub, spa services, and a terrace are also featured at the luxury Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking is free.

This Art Deco Cancun property is smoke free.

  • 487 guestrooms or units
  • 16 levels
  • 2 buildings
  • 6 dining venues
  • 7 bars or lounges
  • Conference rooms
  • Built in 1995
  • Buffet breakfast (free)
  • Winery on site
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive offers 487 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels.

Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in October 2025.

Secrets Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Blue Water Grill
  • Bordeaux
  • El Patio
  • Himitsu
  • Olio Terrace & Restaurant

Things to do

  • 2 hot tubs
  • 24-hour health club
  • 6 outdoor pools
  • 9-hole adjacent golf course
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Full-service spa
  • Games
  • Nightclub
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Wine tasting room
  • Wine tours
  • Winery

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lift (130 centimetre wide door)
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 floors
  • 2 buildings
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1995
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated guestrooms - October 2025
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet (varies based on length of stay)
  • Maximum 1 (weight limit: 22 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Oasis Sens Adults
Oasis Sens Adults Only
Oasis Sens Adults Only All Inclusive
Oasis Sens Adults Only All Inclusive Cancun
Oasis Sens Adults Only Cancun
Oasis Sens All Inclusive
Grand Oasis Sens Adults All Inclusive Cancun
Grand Oasis Sens Adults All Inclusive All-inclusive property
Grand Oasis Sens Adults Cancun
Grand Oasis Sens Adults
Grand Oasis Sens Adults Only All Inclusive
Oasis Sens Adults Only Inclus
The Sens Cancun All Inclusive
Oasis Sens Inclusive Inclusive
Grand Oasis Sens Adults Only All Inclusive
Grand Oasis Sens - Adults Only All Inclusive Cancun
Grand Sens Cancun by Oasis Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

Yep, Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive has a free self car park.

Are there any beaches close to Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

Yep, Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive is a short 12-minute walk from Delfines Beach. Fun beach activities include yoga and volleyball.

Is there a spa on site at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

Yep, Secrets Spa is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive have a pool?

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive has 6 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 6:00 PM.

What luxury perks are available at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive features 6 outdoor pools, 2 hot tubs and a winery. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive.

Is Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive family-friendly?

No, Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive is an adults-only property.

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive serve breakfast?

You bet, free buffet brekkie is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

No, Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Is there a golf course on site at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive?

There is a golf course next to Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive.

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive Reviews

Reviews

5.8
Rating 10 - Excellent. 143 out of 995 reviews
Rating 8 - Good. 241 out of 995 reviews
Rating 6 - Okay. 198 out of 995 reviews
Rating 4 - Poor. 179 out of 995 reviews
Rating 2 - Terrible. 234 out of 995 reviews

6.4/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The hotel architecture is amazing. But food and staff are not.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in experience was poor. The hotel was hours late in providing our room upon check in at the correct time. But after a few words with management we were upgraded and couldn’t have been happier with our room and the service from then on.
Stayed 3 nights in Mar 2019

8/10 Good

Corey, New York, NY

Travelled with family
Liked: Cleanliness, staff & service, amenities
Construction was taking place during my stay. Beautiful view of the ocean though.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay it was my second time staying at this location
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was overall very nice. However, when we got to our room, we had difficulties with the showerhead, it wasn't working properly. My parents definitely still had a good time
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Dont stay here. The security guards communicate with each other to see which guests are drunk and then go into their rooms to rob them. They have the key to all the safety lock boxes. No se queden aqui. Los guardianes se meten al cuarto y roban con la ayuda de unos miembros de limpieza tambien
Stayed 5 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The pyramid @ grand oasis is nowhere close to a 5 star property. The rooms are old with no special amenities, just the basic ones. Everything from the soap to the room layout was dissapointing. The rooms look bigger in the pictures and nicer (as you’d expect a 5-star resort to have) but they are not! The beds are not comfy and you will know that as soon you sit on them. The black band gives you access to a couple nice restaurants and thats the only time we felt that it was useful. Rest of the experience is pretty similar to that of the blue band (basic). There rooms are old like i mentioned so even when you talk at night, people in the next room can hear you. We
Stayed 4 nights in Jun 2019

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that everything was convenient as far as the all-inclusiveness. The other people there for the weekend made it fun to stay at the hotel and make use of the all-inclusive perks.
Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 5 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
First I’d like to say, it takes A LOT for me to get upset and/or leave a negative review, even if I feel wronged in some way. For the most part, I held my tongue on the negative things my husband and I noticed for sake of trying to enjoy our stay. Now I MUST say, this has been the worst stay I’ve experienced!!! For starters, it is frustrating that the closing of the hotel was NOT disclosed prior to booking our stay. Apparently the hotel was closing down the same day we were scheduled to check out and according to the hotel, your company was aware of their plan to close, at least 4 months in advance. Had we been made aware of this up front, we could have made a different choice on where we wanted to stay. We booked for 6 days here. The first few days, although not the best food and drinks, seemed OKAY. 3 days in, service really started to decline. The service became more lack luster, food being served cold and bland; drinks were served watery and when you asked for a remake or something better, attitudes were given by the service members, not all of
Stayed 6 nights in May 2019

4/10 Poor

Sidney

Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 5 nights in May 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities
We paid for the upgrade which was suppose to include room service everyday. Our room did get made up everyday but our minibar never got updated even after we called and asked for it to be restocked. We are not drinkers so the only thing we used was the waters, chips and some chocolate. Often times we would try and call and no one would answer. we would go down to the desk and still they did not restock.
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fantastic my 2nd year in a row going here loved everything just sad it will no longer be and adult only establishment
Stayed 7 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2019

2/10 Terrible

JeffVZ, New York City

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The Grand Oasis Sens is closing on May 29, 2019 to undergo renovation and open under new management. Had we known this when booking we would not have selected this property. We paid $400 extra for an upgraded room with ocean view and King bed but got 2 double beds facing an adjacent hotel an the Air Conditioning did not work. When asked to move rooms we were told the resort was sold out but the place was empty, we have photos to prove how vacant the property was. Then we were moved to another room on our last night. Half the restaurants were closed, spa closed, bars closed and dangerous construction everywhere, workers ripping out the ceiling in hallways and lobby while guests walk by. The staff did not care about any customer requests. Absolute Horrible Experience!!
Stayed 5 nights in May 2019

8/10 Good

Stacy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is lovely and very well kept. Lots to do and see. However, we were very surprised by how rude some of the waitstaff was to us.
Stayed 4 nights in May 2019

4/10 Poor

Verified traveller

Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
I don’t like the food much as other resort I Ben The staff no to friendly like others resorts Few people very nice Like the lady clean my room Esteban the waiter and Jonathan the bartender
Stayed 4 nights in May 2019

2/10 Terrible

VD

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole vacation wasn't a pleasant experience! I won't reccomend anyone to stay here
Stayed 4 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
The hotel was doing a lot of construction work and every morning the noise would wake me up and they never mention that they was doing renovations or construction. They need more activities especially in the pool.
Stayed 4 nights in May 2019