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Hotel NYX Cancun - Near La Isla Shopping Mall

3.5 star property
On beach with outdoor pool for sandy fun near La Isla Shopping Mall

Photo gallery for Hotel NYX Cancun - Near La Isla Shopping Mall

Outdoor pool, pool umbrellas, pool loungers
On the beach, white sand, beach cabanas, sun-loungers
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine
Front of property – evening/night

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Blvd Kukulcan Km 11.5 Hotel Zone, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪6 min walk‬
  • Place, Isla Dorada
    ‪9 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.4 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Minibar
Coffee/tea maker
  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
  • 37 sq m
  • Lagoon view
  • Sleeps 3

View all photos for Suite (Sunset)

Suite (Sunset)

Suite (Sunset)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
  • 37 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

Hotel NYX Cancun - Near La Isla Shopping Mall places you steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within a 10-minute stroll of La Isla Shopping Mall. Highlights at this beachfront hotel include 4 restaurants, 2 bars/lounges and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body scrubs along with aromatherapy and mani/pedis. The restaurant, Deck, serves international cuisine and is open for lunch. At the hotel's own poolside bar, you can stop for a drink. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and steam room. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free buffet breakfast is offered between 7 AM and 11 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera hotel include Forum Beach and Cancun Convention Center.

What's nearby

  • La Isla Shopping Mall - 6 min walk - 0.6 km
  • Isla Dorada - 9 min walk - 0.8 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Hotel Zone Beaches - 18 min walk - 1.5 km
  • Marlin Beach - 18 min walk - 1.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Park Royal Cancun - ‬7 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Andiamo - ‬7 min walk
  • ‪Los Chachalacos - ‬7 min walk
  • ‪Azulinda Cafe & Bar - ‬6 min walk

About this property

Hotel NYX Cancun - Near La Isla Shopping Mall

On beach with outdoor pool for sandy fun near La Isla Shopping Mall
Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. After a day at the beach, enjoy amenities at Hotel NYX Cancun - Near La Isla Shopping Mall such as an outdoor pool, a fitness centre and a steam room.

Free breakfast is served daily. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 196 guestrooms or units
  • 8 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Hotel NYX Cancun - Near La Isla Shopping Mall offers 196 air-conditioned accommodations with a safe and a hairdryer. This Cancun hotel provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Balam
  • Chianti
  • Deck
  • Umami

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in All-Inclusive rate plans for stays of 1 or 2 nights have access to dining at Deck restaurant. For minimum 3-night stays in All-Inclusive rate plans, guests have access to dining at Chianti restaurant once every 3 nights. For minimum 5-night stays in All-Inclusive rates, guests have access to dining at Umami restaurant once every 5 nights. Dining at Deck restaurant is always available to guests booked in All-Inclusive rates.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel NYX Cancun - Near La Isla Shopping Mall

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 3000 per accommodation, per stay
  • A tax is imposed by the city: MXN 82.36 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Hotel NYX
Hotel NYX Cancun
Hotel NYX Cancun Hotel
NYX Cancun Hotel
NYX Hotel
Hotel NYX
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Avalon Resort Cancun
Cancun Avalon Grand Hotel
NYX Cancun

Frequently asked questions

What is the cancellation policy at Hotel NYX Cancun - Near La Isla Shopping Mall?

Hotel NYX Cancun - Near La Isla Shopping Mall offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel NYX Cancun - Near La Isla Shopping Mall?

Yep, Hotel NYX Cancun - Near La Isla Shopping Mall has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel NYX Cancun - Near La Isla Shopping Mall?

Yep, Hotel NYX Cancun - Near La Isla Shopping Mall is a short 19-minute walk from Hotel Zone Beaches. Fun beach activities include volleyball.

Is there a spa on site at Hotel NYX Cancun - Near La Isla Shopping Mall?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Hotel NYX Cancun - Near La Isla Shopping Mall have a pool?

Hotel NYX Cancun - Near La Isla Shopping Mall has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel NYX Cancun - Near La Isla Shopping Mall?

Hotel NYX Cancun - Near La Isla Shopping Mall features an outdoor pool, a steam room and 4 restaurants.

Does Hotel NYX Cancun - Near La Isla Shopping Mall serve breakfast?

You bet, free buffet brekkie is available daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Hotel NYX Cancun - Near La Isla Shopping Mall?

No, Hotel NYX Cancun - Near La Isla Shopping Mall does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel NYX Cancun - Near La Isla Shopping Mall?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel NYX Cancun - Near La Isla Shopping Mall?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel NYX Cancun - Near La Isla Shopping Mall?

No, pets and service animals are not allowed.

Hotel NYX Cancun - Near La Isla Shopping Mall Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 362 out of 1002 reviews
Rating 8 - Good. 307 out of 1002 reviews
Rating 6 - Okay. 163 out of 1002 reviews
Rating 4 - Poor. 83 out of 1002 reviews
Rating 2 - Terrible. 87 out of 1002 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Miguel, Las Vegas

Travelled with group
Liked: Amenities
Gracias por.las atenciones.. limpieza y conform
Stayed 4 nights in Aug 2025

2/10 Terrible

carsyn

Stayed 4 nights in Aug 2025

4/10 Poor

Jesus

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Old rooms, many noise and not space for work.
Stayed 1 night in Aug 2025

8/10 Good

Rosalie

Stayed 3 nights in Jul 2025

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

4/10 Poor

Ariana

Not sure if it was a mistake on Expedia or the hotel, I thought I booked an all inclusive turned out it was breakfast only and neither did the hotel or Expedia tried to help resolve the issue. No one showed us around the property or told us where things were other than our room. Staff wasn’t helpful. The bathroom had a bad smell. Breakfast food was good and plenty of options. I wouldn’t recommend eating his hotel. Very poor customer service.
Stayed 4 nights in Jul 2025

2/10 Terrible

Jonathan

Stayed 4 nights in Jul 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way better experience than the first hotel we stopped by, the lady at checkin upgraded our room. Will definitely recommend.
Stayed 4 nights in Jun 2025

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was very clean. Rooms were really big and clean. AC was a plus! The pool was nice and warm, it was over crowded at times. Limited spaces for beach chairs. But there was plenty of beach chair by the beach. Deck restaurant was really good. Chianti restaurant was good as well, I didn’t enjoyed the first meal I ordered and I was able to switch for a different meal which was a plus. Staff was friendly. I would def come back again.
Stayed 4 nights in Jun 2025

4/10 Poor

Kevin

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025

8/10 Good

Saralise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My experience at NYX was great. The staff are accommodating and friendly. I was delighted that majority of them spoke English. The beach was beautiful and well maintained. The room was clean and extremely comfortable. There are options for dining if you choose to stay within the hotel full time. But I love to go exploring to try different restaurants and dining spots to get a better understanding of the food culture of a different country. The one aspect that made this hotel stand out for me was the option of not choosing the "all inclusive" but still having the flexibility of dining on premises as needed. The breakfast buffet is awesome! It's included for all guests whether or not you choose the "all inclusive" option. Even though I'm not a breakfast person...this was always a delight every morning. This hotel is conveniently located on the shuttle route so it was very easy to go exploring all across the hotel zone. The downsides for me - and the reason I deducted a star - the sales staff specifically felt a bit too pushy. They were constantly trying to sell some sort of membership package. Also, if you're not comfortable with stairs, this hotel will be a challenge. There are stairs and ramps all over the property. The elevator is limited. Be aware of these beforehand and your stay at NYX will be a good one.
Stayed 8 nights in May 2025

6/10 Okay

Pablo

Improve the breakfast
Stayed 2 nights in Apr 2025

8/10 Good

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfortable, not to many restaurants choices.
Stayed 5 nights in Apr 2025

6/10 Okay

Douglas K, West Jordan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pros- small resort , close to mall, great beach and pool, staff are friendly and helpful, large comfortable rooms with refrigerated that’s stocked daily, quiet and relaxing. Cons- small resort, limited dining options-breakfast is the same everyday, lunch and dinner at the outdoor restaurant is not buffet style but sit down and order from a limited menu and brought to you, 2 other reservation restaurants were nice change but only get to use a few times. No real nightly entertainment other than karaoke and music so you’re in bed by 9 and worse thing about this resort is that it’s not a true all inclusive. At every meal you don’t know what’s included and what is extra so you’re always worried if you’re being charged for something. They do have a non inclusive option at the resort so there’s prices listed on everything from on food and drinks and you’re all inclusive excludes some drink and food options on the menus. I think that the management needs a refresher on what all inclusive means. This is our first and last time at NYX because of this stupidity. We’ve been to Cancun 10+ times and never stayed at a resort that was all inclusive, but wasn’t really all inclusive.
Stayed 7 nights in May 2025

6/10 Okay

Hannah

Liked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Kevin

Stayed 3 nights in Apr 2025

10/10 Excellent

Linxue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning yoga and the aqua fitness classes were amazing!
Stayed 4 nights in Apr 2025

2/10 Terrible

Mounika

Stayed 4 nights in Dec 2024

6/10 Okay

Taiki

Stayed 1 night in Jan 2025

6/10 Okay

Luis

Travelled with family
Liked: Staff & service
We arrived after having to get our own transportation, which we had pre-arranged and the hotel lost. When they let me know what room I had, they mentioned there was no window(!) So of course I was charged extra to get a room with a window. Then there was the part about my booking about my reservation not being all-inclusive. Which most of the staff made me uncomfortable about. The hotel is one of the originals, so it's a bit out dated. All in all this was an average stay if not for the beautiful ocean that made up for it. I would not recommend this hotel. And I feel they should let travelers know about rooms without a window. That might be important to someone.
Stayed 4 nights in Dec 2024

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, amenities
Because I booked on Expedia and got a great rate, the hotel didn't give me the all inclusive (only breakfast) despite me asking for it. The hotel wanted me to pay an extra 75 dollars a night. They stuck me in between the basement and the pool with loud music and construction blaring through the room from 10am until about 1130 pm. Because I had a yellow wristband and not blue, they wanted to charge 5 dollars for a coke and 7$ for a hot dog. So I just walked across the street and grabbed a hot dog and a two liter for 3 dollars at the circle K. Breakfast was generally leftovers from the restaurants from the night before, and they did have fresh eggs. That being said, it was a pretty lackluster hotel. If I was a drinker, I probably would have paid the extra 75, but I could easily find great food outside the hotel for less. Cancun is beautiful and safe. There is no ice machine, you must get a cup at a time at the bar. Room was musty, but the maid was very nice and accommodating (unlike the rude staff at the concierge). In June I stayed at the Canopy by Hilton. Much better deal and accommodating. If you pay the extra money that they want, perhaps you get treated better, but I certainly know that I'm not alone. I wish I could post the pictures of what I'm talking about. I have pictures of the gap in the upper and lower part of my door (contributing to the noise) as well as the bugs all over the room. Hard pass.
Stayed 12 nights in Dec 2024

2/10 Terrible

Omar

Travelled with partner
Liked: Staff & service
When we went to check in they did not give the room i shown expedia. They said the rooms were limited and wanted to charge me an upgrade for the room shown on Expedia. Then tried to sell me on the all exclusive when breakfast was part of it. I dont recommend this place. You will not get the room you see on expedia. Thankfully i was only there for 2 days.
Stayed 3 nights in Nov 2024

10/10 Excellent

Vahid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

I had a great experience staying in this hotel. From the sunrise, the staff started cleaning the beach, sanitizing the chairs and cleaning the pool. Also, the breakfast was great with a lot of choices. The restaurant food was also great. The staff were nice and kind (could be better, I will give them a 4star). Just a heads up, If you forget tipping they will not be kind😁.
Stayed 3 nights in Dec 2024

10/10 Excellent

Vinod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for the price

The hotel was very nice, we got an upgrade, we also got a nice champagne for our anniversary. Live salsa music was entertaining, pool had entertainment.
Stayed 3 nights in Dec 2024

6/10 Okay

Rafael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was average. The initial check in guy was terrible sent us to a room with no air conditioning and hot water took at least 30 minutes of running before it got hot. A second check in person doing what we saw her the next morning help us with a great functioning room
Stayed 5 nights in Oct 2024