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Hotel 28

3.0 star property
Hotel with free parking, steps from Mercado 28

Photo gallery for Hotel 28

Exterior detail
Front of property
1 bedroom, hypo-allergenic bedding, memory-foam beds, minibar
Reception
Shower, towels, soap, shampoo

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar
  • Pool
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
The current price is AU$125
includes taxes & fees
7 Sept - 8 Sept

Explore the area

View map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509
  • Plaza 28
    ‪6 min walk‬
  • Cancun Mall
    ‪4 min drive‬
  • Langosta Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Two Bedroom Junior Suite

45-inch Smart TV with digital channels, Netflix, streaming services

Two Bedroom Junior Suite

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
Dining table
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Deluxe Suite

Two Bedroom Deluxe Suite

Two Bedroom Deluxe Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
Dining table
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Suite

1 bedroom, hypo-allergenic bedding, memory-foam beds, minibar

Studio Suite

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
Dining table
Smart TV
Hypo-allergenic bedding
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

Hotel 28 places you in the heart of Cancun, steps from Mercado 28 and 3.3 km (2.1 mi) from Cancun Mall. Highlights at this hotel include an outdoor swimming pool, and in-room kitchens and free WiFi. .At the hotel's own poolside bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. Local cuisine breakfast is available daily between 9:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 3-property class Downtown Cancun hotel include Langosta Beach and Tortuga Beach.

What's nearby

  • Plaza 28 - 6 min walk - 0.6 km
  • Las Palapas Park - 9 min walk - 0.8 km
  • Plaza Las Americas - 2 min drive - 2.1 km
  • Cancun Mall - 4 min drive - 3.1 km
  • Langosta Beach - 11 min drive - 8.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • ‪Doña Fany - ‬1 min walk
  • ‪Cocktelería El Cejas - ‬2 min walk
  • Bao Vegan
  • ‪Mr. Habañero - ‬3 min walk
  • ‪Emara Antojitos Yucatecos - ‬1 min walk

About this property

Hotel 28

Hotel with free parking, steps from Mercado 28
Hotel 28 offers its guests an outdoor pool, a terrace, and room service (during limited hours). Public spaces have free WiFi. You can enjoy a drink at the pool bar. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 13 guestrooms or units
  • Towels for the beach
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Terrace
  • Smoking in designated areas
  • Bar by the pool
Hotel 28 offers 13 accommodations, which are accessible via exterior corridors and feature minibars and a safe. This individually decorated and furnished accommodation includes dining tables and kitchen islands. Beds feature memory foam mattresses. Accommodation at this 3-star hotel has kitchens with stovetops, kitchenware and utensils and coffee/tea makers. Bathrooms include a shower.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 45-inch Smart televisions come with digital channels and Netflix. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 9:00 AM to 11:00 AM for a fee: MXN 200 for adults and MXN 150 for children
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room kitchen
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach towels
  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Hob
  • Kitchen
  • Kitchen island
  • Limited room service
  • Mini-fridge
  • Minibar
  • Paper towels

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel 28

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately MXN 200 for adults and from MXN 150 for children
  • Airport shuttle fee: MXN 500 per room (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel 28 Hotel
Hotel 28 Cancun
Hotel 28 Hotel Cancun

Frequently asked questions

Is parking available at Hotel 28?

Yep, Hotel 28 has a free self car park.

How much does it cost to stay at Hotel 28?

As of 28 Aug 2025, prices found for a 1-night stay for 2 adults at Hotel 28 on 7 Sept 2025 start from AU$118.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel 28?

The closest beach to Hotel 28 is Playa Tortugas (4.9 km).

Does Hotel 28 have a pool?

Hotel 28 has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 9:00 AM to 10:00 PM.

Does Hotel 28 serve breakfast?

Sure does, local cuisine breakfast is on offer daily from 9:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel 28?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel 28?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel 28?

No, pets and service animals are not allowed.

Hotel 28 Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 48 out of 54 reviews
Rating 8 - Good. 3 out of 54 reviews
Rating 6 - Okay. 1 out of 54 reviews
Rating 4 - Poor. 1 out of 54 reviews
Rating 2 - Terrible. 1 out of 54 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

stuart

Liked: Cleanliness, amenities, property conditions & facilities
It was the first time that I have stayed at the property and was suitably impressed by the hotel and notably the staff who were focused and friendly. The location is well placed for restaurants in the downtown area as well as the ADO autobus station. I will certainly stay again when passing through Cancun.
Stayed 4 nights in May 2025

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice new hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

oscar j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay quiet safe beds really comfortable staff very helpful and friendly alot of restaurant close by
Stayed 2 nights in May 2025

10/10 Excellent

william

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great rooms. Currently renovating but did not interfere with the excellent attention of the staff and the comfort and cleanliness of the room. Pool was perfect temperature and very clean. Great place to stay in Cancun Centro!
Stayed 1 night in May 2025

10/10 Excellent

Ezdemmienes Kosh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This new property was such a surprise. We felt safe and comfortable throughout our stay. The staff were all super kind and helpful. The market is right across the street and lines of different restaurants are walkable along with a grocery store as well. I would very much recommend staying here!
Stayed 2 nights in Apr 2025

10/10 Excellent

Francisco

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A hidden gem for travelers looking beyond the beach resorts. Excellent central location, great value for the price, and outstanding service. Highly recommended!
Stayed 1 night in Apr 2025

10/10 Excellent

Nixon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente, ubicación, todo nuevo, limpio y bonito, cuenta con una linda alberca, y televisores smart TV en cada recámara, la atención 10/10 desde que entras al lugar, desde la recepción, hasta el personal de bar, el encargado del hotel muy amable, volveré pronto
Stayed 1 night in May 2025

10/10 Excellent

MARIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ESTANCIA PLACENTERA

Stayed 3 nights in May 2025

10/10 Excellent

Nixon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Amenities
Un excelente sitio para descansar, el personal son extraordinarioa por eso no pongo nombres porque todos son buenísimos, los felicito son un gran equipo. Gracias por todas sus atenciones. Espero verlos pronto.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, súper cómodo y el precio muy bueno, lo recomiendo ampliamente
Stayed 2 nights in Apr 2025

10/10 Excellent

Keyla Getzel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy linda y todo es nuevo, son atentos y sobretodo amables lo recomiendo ampliamente
Stayed 1 night in Apr 2025

10/10 Excellent

Keyla Getzel

Excelente todo me encantó mucho, el hotel es nuevo y el servicio y ambiente muy bien
Stayed 1 night in Apr 2025

10/10 Excellent

JESSICA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente experiencia en el Hotel

Es un hotel MUY seguro, limpio y cuenta con lo necesario. Muy cercano de tiendas, mercado, farmacias. Lo recomiendo mucho, el personal fue amable y los costos accesibles. Pd. En el mercado, fuimos estafados por la gente que tiene un local de venta de paquetes turísticos, tengan cuidado. No contraten con ellos.
Stayed 2 nights in Apr 2025