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Dreams Sands Cancun Resort & Spa - All Inclusive

On private beach with 4 outdoor pools, near Forum By The Sea Mall

Where to?

Dates

November 2025

December 2025

4 outdoor pools, pool umbrellas, pool loungers

1 bedroom, free minibar, in-room safe, desk

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pet-friendly

includes taxes & fees

6 Dec - 7 Dec

Explore the area

Cancun, QROO

Place, Plaza Caracol Mall
‪2 min walk‬
Place, Cancun Convention Center
‪8 min walk‬
Place, Forum Beach
‪11 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪78 min drive‬

Room options

Deluxe Partial Ocean View King

Good

Highlights

Outdoor play area

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

Blackout curtains

Separate bedroom

33 sq m
Partial ocean view
Sleeps 3

Deluxe Partial Ocean View King with Balcony

Good

Highlights

Outdoor play area

Balcony

Air conditioning

Free minibar items

LED TV

Separate bedroom

Blackout curtains

Bathrobes

33 sq m
Partial ocean view
Sleeps 2

Deluxe Ocean Front Double

Excellent

Highlights

Outdoor play area

Air conditioning

Free cots/infant beds

Free minibar items

LED TV

Blackout curtains

Separate bedroom

Bathrobes

33 sq m
Ocean view
Sleeps 4

Deluxe Ocean Front King with Balcony

Highlights

Outdoor play area

Balcony

Air conditioning

Free minibar items

LED TV

Separate bedroom

Blackout curtains

Bathrobes

33 sq m
Ocean view
Sleeps 2

Preferred Club King Ocean Front

Highlights

Outdoor play area

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

Blackout curtains

Separate bedroom

33 sq m
Ocean view
Sleeps 4

42-inch LED TV with cable channels, TV, ping pong

Preferred Club Corner Suite Ocean Front

Highlights

Outdoor play area

Air conditioning

Free minibar items

LED TV

Separate bedroom

Blackout curtains

Bathrobes

Private bathroom

45 sq m
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Preferred Club Honeymoon Plunge Pool Suite

Exceptional

Highlights

Furnished patio

Separate sitting area

Private plunge pool

Air conditioning

Free minibar items

LED TV

Separate bedroom

Blackout curtains

33 sq m
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Deluxe Partial Ocean View Double

Very good

Highlights

Outdoor play area

Air conditioning

Free cots/infant beds

Free minibar items

LED TV

Blackout curtains

Separate bedroom

Bathrobes

33 sq m
Partial ocean view
Sleeps 4

Deluxe Ocean Front King

Excellent

Highlights

Outdoor play area

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

Blackout curtains

Separate bedroom

33 sq m
Ocean view
Sleeps 3

Preferred Club Double Ocean Front

Good

Highlights

Outdoor play area

Air conditioning

Free cots/infant beds

Free minibar items

LED TV

Blackout curtains

Separate bedroom

Bathrobes

33 sq m
Ocean view
Sleeps 4

Family Suite

Highlights

Outdoor play area

Air conditioning

Free cots/infant beds

Free minibar items

LED TV

Blackout curtains

Separate bedroom

Bathrobes

65 sq m
1 bedroom
Partial ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Preferred Club King Balcony Ocean Front

Highlights

Balcony or patio

Outdoor play area

Air conditioning

Free minibar items

LED TV

Separate bedroom

Blackout curtains

Bathrobes

33 sq m
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Deluxe Partial Ocean View King

Very good

Highlights

Outdoor play area

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

Blackout curtains

Separate bedroom

33 sq m
Partial ocean view
Sleeps 3
1 King Bed

Premium Double Partial Ocean View

Excellent

Highlights

Outdoor play area

Air conditioning

Free cots/infant beds

Free minibar items

LED TV

Blackout curtains

Separate bedroom

Bathrobes

33 sq m
Partial ocean view
Sleeps 4
1 Double Bed

Premium Double Ocean Front

Very good

Highlights

Outdoor play area

Air conditioning

Free cots/infant beds

Free minibar items

LED TV

Blackout curtains

Separate bedroom

Bathrobes

33 sq m
Ocean view
Sleeps 4
1 Double Bed

Premium King Balcony Ocean Front

Excellent

Highlights

Outdoor play area

Balcony

Air conditioning

Free minibar items

LED TV

Separate bedroom

Blackout curtains

Bathrobes

33 sq m
Ocean view
Sleeps 3
1 King Bed

Premium Preferred Club Double Ocean Front

Good

Highlights

Outdoor play area

Air conditioning

Free cots/infant beds

Free minibar items

LED TV

Blackout curtains

Separate bedroom

Bathrobes

33 sq m
Ocean view
Sleeps 4
1 Double Bed

Premium Preferred Club King Ocean Front

Good

Highlights

Outdoor play area

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

Blackout curtains

Separate bedroom

33 sq m
Ocean view
Sleeps 3
1 King Bed

Premium Preferred Club King Balcony Ocean Front

Wonderful

Highlights

Outdoor play area

Balcony

Air conditioning

Free minibar items

LED TV

Separate bedroom

Blackout curtains

Bathrobes

33 sq m
Ocean view
Sleeps 3
1 King Bed

Preferred Club Master Suite

Highlights

Outdoor play area

Separate sitting area

Air conditioning

Free cots/infant beds

Free minibar items

LED TV

Blackout curtains

Sofa bed - single

96 sq m
Ocean view
Sleeps 4
1 King Bed

Presidential Suite (Presidential)

Highlights

Outdoor play area

Separate dining area

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

Free minibar items

LED TV

132 sq m
Ocean view
Sleeps 3
1 King Bed

Preferred Club Double Balcony Ocean Front

Exceptional

Highlights

Outdoor play area

Air conditioning

Free minibar items

LED TV

Separate bedroom

Blackout curtains

Bathrobes

Private bathroom

33 sq m
Ocean view
Sleeps 4
1 Double Bed

Deluxe Family Connecting Room

Highlights

Outdoor play area

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

Blackout curtains

Separate bedroom

65 sq m
Partial ocean view
Sleeps 6
1 Double Bed

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Dreams Sands Cancun Resort & Spa - All Inclusive. Within just a 15-minute stroll, you'll find Cancun Convention Center and Forum By The Sea Mall. Highlights at this beachfront property include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing visit to Pevonia can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The buffet restaurant, World Cafe, serves international cuisine and is open for breakfast, lunch and dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find umbrellas, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a children's swimming pool. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an area shuttle. .With a stay at this 4-property class Zona Hotelera property, you'll be 3.3 km (2.1 mi) from Langosta Beach and 3.8 km (2.4 mi) from La Isla Shopping Mall.

What's nearby

Plaza Caracol Mall - 2 min walk - 0.2 km
Cancun Convention Center - 8 min walk - 0.7 km
Caracol Beach - 9 min walk - 0.8 km
Forum Beach - 11 min walk - 1.0 km
Gaviota Azul Beach - 14 min walk - 1.2 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

‪Turquesa Restaurant - ‬5 min walk
‪Miramar - ‬5 min walk
‪Lounge 24 - ‬2 min walk
‪Lobby Bar - ‬2 min walk
‪Casa Rolandi - ‬5 min walk

About this property

Dreams Sands Cancun Resort & Spa - All Inclusive

On private beach with 4 outdoor pools, near Forum By The Sea Mall

Dreams Sands Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Dreams Sands Cancun Resort & Spa - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a hot tub. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun property is smoke free.

414 guestrooms or units

10 levels

4 buildings

6 dining venues

5 bars or lounges

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Corner/local shop

Terrace

Gift shop

Beauty salon

Newspapers in lobby (free)

On-site shopping

Bellhop

Lift

No smoking on site

Bar on the beach

Bar by the pool

Swim-up bar

Dreams Sands Cancun Resort & Spa - All Inclusive offers 414 air-conditioned accommodations with free minibar items and a safe. 42-inch LED televisions come with cable channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Pevonia has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

Pool
All-inclusive
Spa
Kids pool

includes taxes & fees

23 Nov - 24 Nov

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

Area shuttle (surcharge)
Free self parking on site
Free valet parking on site
Limited on-site parking

Food and drink

5 bars/lounges
6 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

El Patio
Gaucho
Himitsu
Portofino
World Cafe

Things to do

4 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Hot tub
Kayaking
Sailing
Shopping
Table tennis
Yoga classes

Family friendly

4 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Grocery/convenience store
Lifeguards on site
Snack bar/deli
Trampoline

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach towels
Beach umbrellas
On a private beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

6 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk

10 floors
4 buildings
At least 80% lighting from LEDs
Comprehensive recycling policy
Lifeguards
No plastic drinking straws
Reusable cups
Smoke-free property
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Slippers
Towels provided

Entertainment

42-inch LED TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning
Desk
Desk chair
Iron/ironing board
Laptop workspace
LED lighting
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: USD 65 per pet, per night
Only dogs are allowed
Maximum 1 (weight limit: 22 lb per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 65 per pet, per night
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Dreams Sands

Cancun Sands Resort

Dreams Cancun Sands

Dreams Resort Cancun

Dreams Sands

Dreams Sands Cancun

Dreams Sands Cancun Resort

Dreams Sands Resort

Dreams Sands Resort Cancun

Sands Cancun

Dreams Sands Cancun Resort Spa All Inclusive

Dreams Sands Cancun Resort Spa

Dreams Sands Cancun Resort All Inclusive

Dreams Sands Resort All Inclusive

Dreams Sands Cancun All Inclusive

Dreams Sands All Inclusive

Frequently asked questions

What is the cancellation policy at Dreams Sands Cancun Resort & Spa - All Inclusive?

Dreams Sands Cancun Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Sands Cancun Resort & Spa - All Inclusive?

As of 19 Nov 2025, prices found for a 1-night stay for 2 adults at Dreams Sands Cancun Resort & Spa - All Inclusive on 6 Dec 2025 start from AU$549.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Sands Cancun Resort & Spa - All Inclusive?

Yep, Dreams Sands Cancun Resort & Spa - All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Dreams Sands Cancun Resort & Spa - All Inclusive?

Yep, Dreams Sands Cancun Resort & Spa - All Inclusive is a short 12-minute walk from Forum Beach. Fun beach activities include volleyball, kayaking and sailing.

Is there a spa on site at Dreams Sands Cancun Resort & Spa - All Inclusive?

Yep, Pevonia is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Dreams Sands Cancun Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Dreams Sands Cancun Resort & Spa - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Dreams Sands Cancun Resort & Spa - All Inclusive?

Dreams Sands Cancun Resort & Spa - All Inclusive features a private beach, 4 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

Is Dreams Sands Cancun Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Dreams Sands Cancun Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Dreams Sands Cancun Resort & Spa - All Inclusive?

No, Dreams Sands Cancun Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Sands Cancun Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dreams Sands Cancun Resort & Spa - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Dreams Sands Cancun Resort & Spa - All Inclusive?

Dogs are welcome at Dreams Sands Cancun Resort & Spa - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Is there a golf course on site at Dreams Sands Cancun Resort & Spa - All Inclusive?

There isn't one on site, but Cancun Golf Club at Pok Ta Pok is a short 17-minute walk away.

Dreams Sands Cancun Resort & Spa - All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Juan Carlos

21 Aug 2025

Stayed 3 nights in Aug 2025

6/10 Okay

Yennifer Fabian

20 Aug 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

10/10 Excellent

Patricia

Travelled with partner

19 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the hotel it was amazing

Stayed 4 nights in Aug 2025

4/10 Poor

Josephine

19 Aug 2025

Stayed 4 nights in Aug 2025

10/10 Excellent

Robert Luna

Travelled with partner

19 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was my first trip to Cancun and I had the best experience ever with Dreams Sands, it was very relaxing and peaceful. The staff were so friendly and welcoming.

Stayed 3 nights in Aug 2025

10/10 Excellent

Jorge

Travelled with family

19 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Aug 2025

4/10 Poor

marius

18 Aug 2025

Stayed 3 nights in Aug 2025

2/10 Terrible

Jackie

18 Aug 2025

Disliked: Staff & service, property conditions & facilities

Stayed 2 nights in Aug 2025

10/10 Excellent

Jason Andre

Travelled with partner

18 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The preferred upgrade was really nice.

Stayed 3 nights in Aug 2025

10/10 Excellent

Nicole

17 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There were many different options to choose from. I would recommend serving more cultural dishes.

Stayed 4 nights in Aug 2025

10/10 Excellent

Sagar

Travelled with partner

17 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Jul 2025

2/10 Terrible

Diju

Travelled with family and small children

17 Aug 2025

Liked: Property conditions & facilities

Disliked: Staff & service, amenities

The food and facilities were excellent. But i doubt cleanliness of this property. Dead Cockroaches was seen couple of times in the room and the house keeping removed it after 4-5 hours even after reporting. Staffs were friendly but there is a huge language barrier. It is very difficult to explain things and what they are trying to convey as they are not good eith English. So international customers with no knowledge of other languages than English will face issues, I lost one valuable day of my vacation due to communication problems. Overall experience with this resort, i give one star rating due to my bad experience

Stayed 3 nights in Aug 2025

10/10 Excellent

Muhammad

Travelled with partner

17 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The fabulous resort having excellent customer service, maintenance and plenty of all inclusive food options available. The dreams sands resort and spa is one of the beautiful hotels around Cancun. I will definitely come again with the family.

Stayed 4 nights in Aug 2025

10/10 Excellent

Matthew Jordan

Travelled with partner

17 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great experience i had an amazing stay i have no complaints there customer service was top tier

Stayed 4 nights in Aug 2025

10/10 Excellent

Renee

Travelled with partner

16 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was my husband and my first time there and we enjoyed ourselves. The staff was friendly. The only downside was we had an ocean view suite but they don't have balconies and the shower was small. Overall the resort was nice.

Stayed 4 nights in Aug 2025

4/10 Poor

Christina

Travelled with group

15 Aug 2025

Disliked: Staff & service, amenities, property conditions & facilities

This is an outdated three star property at best. The towels are crusty. I picked up a clean towel and it literally had some foreign substance on it. There is limited shade on the beach. They don’t seem to encourage tipping, which seems to be the reason why the staff is standoffish. You can’t really make reservations in advance so you end up at the buffet a lot. The food is just OK but it’s never HOT. The hibachi place was great. The beach is beautiful there. The rooms are regular. We didn’t get to see the premium side if we did maybe we would have upgraded. The pool is literally missing tiles. The only staff that seemed happy was the rec staff. They did have lots of entertainment. But it seemed to move very quickly. The people at the coffee shop were nice. They could really use some type of actual little club spot. There’s also no real private transportation so you have to use a taxi. They could really use a whole makeover. Also, the air conditioning everywhere was leaking in the buffet in the main lobby. The first day we got there our air conditioner wouldn’t turn off high and we froze all night. The second day they came and fixed it and it wouldn’t turn off a certain degree and then it was hot every day. It was literal torture. The maintenance people only come a certain day. They also didn’t tell us about the app you can order food off the app. The best way to get hot food is room service. But nothing unsafe happened. Military was on the beach.

Stayed 4 nights in Aug 2025

10/10 Excellent

Shauntenese

15 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice

Stayed 3 nights in Aug 2025

10/10 Excellent

Keisha, philadelphia

Travelled with family and small children

15 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property was well maintained. I loved my visit there. The staff was very hospitable and the VIP service was great

Stayed 2 nights in Jul 2025

10/10 Excellent

Ricardo

Travelled with family

14 Aug 2025

Liked: Amenities

I liked everything!! This place is top notch. Can't wait to return

Stayed 1 night in Aug 2025

8/10 Good

Prisma

Travelled with family and small children

14 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food and Service is great. Lobby is great. Beach was amazing. Our room needed was ok.

Stayed 3 nights in Aug 2025

10/10 Excellent

Adiasky

Travelled with group

14 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked everything, would go again

Stayed 4 nights in Aug 2025

8/10 Good

JOSE

Travelled with family

14 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall good hotel. I wished their Late Night room service menu which runs from 11:00 pm to 7:00 am had breakfast options, especially when you have an early morning excursion. Sometimes a hamburger at 5:00 am isn't something that is particularly desired at that time. Staff was welcoming and warm. Restaurants were overall good. Located near shopping that include pharmacies and gift shops.

Stayed 7 nights in Aug 2025

6/10 Okay

Lisbeth

13 Aug 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 3 nights in Aug 2025

10/10 Excellent

Shannon Belle

Travelled with group

13 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was very nice

Stayed 4 nights in Aug 2025

4/10 Poor

Nga

13 Aug 2025

Stayed 5 nights in Aug 2025

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Preferred Club King Ocean Front

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View all photos for Preferred Club Corner Suite Ocean Front

Preferred Club Corner Suite Ocean Front

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View all photos for Preferred Club Honeymoon Plunge Pool Suite

Preferred Club Honeymoon Plunge Pool Suite

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View all photos for Deluxe Partial Ocean View Double

Deluxe Partial Ocean View Double

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View all photos for Deluxe Ocean Front King

Deluxe Ocean Front King

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View all photos for Preferred Club Double Ocean Front

Preferred Club Double Ocean Front

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View all photos for Family Suite

Family Suite

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View all photos for Preferred Club King Balcony Ocean Front

Preferred Club King Balcony Ocean Front

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View all photos for Deluxe Partial Ocean View King

Deluxe Partial Ocean View King

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View all photos for Premium Double Partial Ocean View

Premium Double Partial Ocean View

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View all photos for Premium Double Ocean Front

Premium Double Ocean Front

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View all photos for Premium King Balcony Ocean Front

Premium King Balcony Ocean Front

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View all photos for Premium Preferred Club Double Ocean Front

Premium Preferred Club Double Ocean Front

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View all photos for Premium Preferred Club King Ocean Front

Premium Preferred Club King Ocean Front

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View all photos for Premium Preferred Club King Balcony Ocean Front

Premium Preferred Club King Balcony Ocean Front

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View all photos for Preferred Club Master Suite

Preferred Club Master Suite

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View all photos for Presidential Suite (Presidential)

Presidential Suite (Presidential)

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View all photos for Preferred Club Double Balcony Ocean Front

Preferred Club Double Balcony Ocean Front

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View all photos for Deluxe Family Connecting Room

Deluxe Family Connecting Room

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InterContinental Presidente Cancun Resort by IHG

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Cancun

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