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Rimrock Banff, Emblems Collection

4.0 star property
Resort with 2 restaurants, steps from Upper Hot Springs

Photo gallery for Rimrock Banff, Emblems Collection

Sauna
Exterior
Exterior
Exterior
Premium bedding, pillow-top beds, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
300 Moutain Avenue, Banff, AB, T1L 1J2
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Upper Hot Springs
    ‪3 min walk‬
  • Place, Banff Gondola
    ‪3 min walk‬

Room options

View all photos for Classic Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Classic Room, 1 King Bed

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Forest View)

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed (Forest View)

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed (Peak View)

Premium bedding, pillow-top beds, minibar, in-room safe

Luxury Room, 1 King Bed (Peak View)

9.2 out of 10
Wonderful
(22 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 2 Queen Beds (Peak View)

Premium bedding, pillow-top beds, minibar, in-room safe

Luxury Room, 2 Queen Beds (Peak View)

8.8 out of 10
Excellent
(21 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Studio, Peak View)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed (Studio, Peak View)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Separate bedroom
Pillow-top bed
Premium bedding
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Classic Room, 2 Queen Beds

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Forest View)

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Queen Beds (Forest View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Rimrock, Peak View)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom (Rimrock, Peak View)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace (Wellness Studio, Peak View)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, Terrace (Wellness Studio, Peak View)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Rimrock Vista)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed (Rimrock Vista)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rimrock Vista)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom (Rimrock Vista)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace (Rimrock Vista)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom, Terrace (Rimrock Vista)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rimrock)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom (Rimrock)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • Sleeps 2
  • 1 King Bed

About the area

Banff

Rimrock Banff, Emblems Collection places you steps from Upper Hot Springs and within a short 5-minute stroll of Banff Gondola. Highlights at this resort include 2 restaurants, 2 bars/lounges and an indoor swimming pool. .Enjoy the gym, Hot tub and sauna as well as access to bike hire. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free area shuttle. .With a stay at this Sulphur Mountain District resort, you'll be 3.8 km (2.3 mi) from Banff Lake Louise Tourism Bureau and 4.3 km (2.7 mi) from Banff National Park Information Centre.
View more Resorts in BanffOpens in a new window

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Upper Hot Springs - 3 min walk - 0.3 km
  • Banff Gondola - 3 min walk - 0.3 km
  • Sulphur Mountain - 3 min walk - 0.3 km
  • Fairmont Banff Springs Bowling Centre - 19 min walk - 1.6 km

Getting around

  • Banff Station - 15 min drive
  • Calgary International Airport (YYC) - 101 min drive

Restaurants

  • ‪Banff Avenue Brewing Co - ‬5 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Sky Bistro - ‬33 min drive
  • ‪Chuck’s Steakhouse - ‬5 min drive
  • ‪Hankki Banff - ‬5 min drive

About this property

Rimrock Banff, Emblems Collection

Resort with 2 restaurants, steps from Upper Hot Springs
As a guest of Rimrock Banff, Emblems Collection, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

There are 13 meeting rooms available. A terrace, a vending machine, and multilingual staff are also featured at Rimrock Banff, Emblems Collection. Parking is available for a fee.

Smoking is allowed in designated areas at this Banff resort.

  • 1 building
  • 333 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1993
  • Ski equipment storage
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Rimrock Banff, Emblems Collection offers 333 accommodations with minibars and a safe. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This Banff resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Fairmont Banff Springs
  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, 1,003 reviews
The price is AU$747
includes taxes & fees
11 Jan - 12 Jan
Fairmont Banff Springs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free area shuttle
  • Secured, covered parking on site (CAD 33.60 per night)
  • Secured, covered valet parking on site (CAD 47.25 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: CAD 8 to 50 for adults and CAD 8 to 50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Ice skating
  • Indoor pool
  • Racquetball/squash
  • Sauna
  • Shopping
  • Ski storage
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1993
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from July 27 2025 to June 1 2026 (dates subject to change):
  • Spa
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

  • Pets: CAD 66.71 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: CAD 66.71 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Pool access
  • Ski shuttle

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 8 to 50 for adults and CAD 8 to 50 for children
  • Covered self-parking fee: CAD 33.60 per night (in/out privileges)
  • Valet parking fee: CAD 47.25 per night (in/out privileges)
  • Pet fee: CAD 66.71 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Rimrock
Rimrock Banff
Rimrock Resort Hotel
Rimrock Resort Hotel Banff
The Rimrock Resort Hotel
Rimrock Resort Hotel Banff
Rimrock Banff By Accor Banff
Rimrock Resort Hotel Banff by Accor Banff
Rimrock Resort Hotel Banff by Accor Resort

Frequently asked questions

What is the cancellation policy at Rimrock Banff, Emblems Collection?

Rimrock Banff, Emblems Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Rimrock Banff, Emblems Collection?

Yep, Rimrock Banff, Emblems Collection has a secured covered self car park with in/out privileges for CAD 33.60 per night. A self car park is also available, for a fee.

Does Rimrock Banff, Emblems Collection have a pool?

Yep, and guests love it! Rimrock Banff, Emblems Collection has an indoor pool. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at Rimrock Banff, Emblems Collection?

Rimrock Banff, Emblems Collection features a health club, an indoor pool and 1 hot tub. All guestrooms come with pillowtop beds and premium bedding.

What makes Rimrock Banff, Emblems Collection a romantic place to stay?

1 hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Rimrock Banff, Emblems Collection.

Is Rimrock Banff, Emblems Collection family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Rimrock Banff, Emblems Collection is a hit with families.

Does Rimrock Banff, Emblems Collection serve breakfast?

Yep, cooked-to-order breakfast is offered daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Rimrock Banff, Emblems Collection?

No, Rimrock Banff, Emblems Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Rimrock Banff, Emblems Collection?

Yep, you can grab a meal at Rimrock Banff, Emblems Collection's onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Rimrock Banff, Emblems Collection?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Rimrock Banff, Emblems Collection?

Cats and dogs are welcome at Rimrock Banff, Emblems Collection, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Rimrock Banff, Emblems Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 791 out of 1094 reviews
Rating 8 - Good. 174 out of 1094 reviews
Rating 6 - Okay. 77 out of 1094 reviews
Rating 4 - Poor. 37 out of 1094 reviews
Rating 2 - Terrible. 15 out of 1094 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Mountain View Small room Overpriced
Stayed 2 nights in Aug 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our anniversary and they were amazing, they not only upgraded our room for us, but we were welcomed with a surprise of champagne a congratulatory card and dessert! It was really fantastic and although it’s going through construction right now and there were times of a bit of noise it was still wonderful
Our balcony
Lovely view from our room
Our room
Dinner in the dining room
Stayed 1 night in Sep 2025

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

KRob

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When I initially booked a suite at the RimRock, there was NOTHING mentioned about an upcoming renovation. There definitely was not a discount to reflect the inconvenience of early morning banging and scaffolding up in the windows. I paid a premium price for a noisy stay and tried to spend most of my time away from the hotel to get away from the construction. It was disappointing. The staff were great.
Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Stayed 1 night in Aug 2025

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Second stay at hotel and enjoyed it again. Hotel being remodeled, but didn't interfere with our stay. I do wish there were some better casual options for food.
Stayed 4 nights in Aug 2025

10/10 Excellent

Stephen

Stayed 2 nights in Aug 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Aug 2025

8/10 Good

Renee

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was amazing. So helpful and pleasant. The views are incredible. The property is located in a great area. Walkable to gondola and hot springs. Shuttles run all the time into town. This hotel is under renovation in some areas. That was a bit of an issue with scaffolding and noise during the day, but not horrible and it is necessary. Can’t wait to see the rooms when they are done.
Stayed 7 nights in Aug 2025

8/10 Good

Said

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel

Room was beautiful. Food was fabulous and staff were amazing... no complaints! Beautiful hotel. Will return for sure. Treated our pets like family too.
Stayed 2 nights in Aug 2025

10/10 Excellent

Robert, Ottawa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel all you want in one spot transit service to Banff excellent restaurants room comfy
Stayed 2 nights in Aug 2025

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed with family
Stayed 2 nights in Aug 2025

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Beifang, Saratoga

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2025

10/10 Excellent

meadow immigration

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jacob, aledo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the view from our room. Dinner & snack options were a little limited, and it wasn't that easy to run back to town for food. Hotel was very nice, but some areas such as carpeting is looking a little shabby.
Stayed 8 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

family stay

Very nice property, friendly staff, clean
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Rooms require an update and bathrooms should be inspected for full functionality between stays.
Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service, room comfort

Great Hotel …… but

Lovely hotel which we had stayed at previously in 2005. Everything about the hotel is excellent but only giving 4 stars as our bathroom was in need of refurbishment. The ceiling vents and access plates were rusty and a bit of an eyesore. Other than that a very enjoyable stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views from dining and lobby, great dining. Convenient transportation with drop off and pickup directly from hotel to everywhere. Friendly helpful concierge staff to plan and rearrange outings due to weather. You can also borrow hiking sticks and bear spray from the concierge desk if you forget to bring your own. Hotel currently undergoing renovations so view from room not so great but did not affect stay due to being out all day during the day with activities. Glad we chose this hotel for our vacation.
Stayed 6 nights in Jul 2025

4/10 Poor

Allison

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very dated. Dirty and dark hallways, fixtures in room (faucets, hooks) loose, dirty walls. Furniture in room showed excessive wear. It wasn’t communicated that construction/renovations were ongoing. Exterior not maintained. Tried to find alternative accommodations after one night but everything sold out in Banff due to long weekend. Certainly not worth the price paid.
Stayed 2 nights in Aug 2025