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Rimrock Resort Hotel Banff by Accor

4.0 star property
Eco-certified resort with 2 restaurants and free local area shuttle

Photo gallery for Rimrock Resort Hotel Banff by Accor

Premium bedding, pillow-top beds, minibar, in-room safe
Deluxe Room, 1 King Bed
Premium bedding, pillow-top beds, minibar, in-room safe
Indoor pool
Premium bedding, pillow-top beds, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly

Explore the area

View map
300 Moutain Avenue, Banff, AB, T1L 1J2
  • Upper Hot Springs
    ‪3 min walk‬
  • Banff Gondola
    ‪3 min walk‬
  • Banff Centre for Arts and Creativity
    ‪7 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds

8.8 out of 10
Excellent
(21 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Pillow-top bed
Shower/bath combination
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Pillow-top bed
Shower/bath combination
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Pillow-top bed
Shower/bath combination
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Pillow-top bed
Shower/bath combination
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Suite, 1 Bedroom

Premium bedding, pillow-top beds, minibar, in-room safe

Classic Suite, 1 Bedroom

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Pillow-top bed
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(22 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Pillow-top bed
Shower/bath combination
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Balcony

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Balcony

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible

Premium bedding, pillow-top beds, minibar, in-room safe

Classic Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Pillow-top bed
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Classic Room, 1 King Bed

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Pillow-top bed
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Classic Room, 2 Queen Beds

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Pillow-top bed
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen bed

Premium bedding, pillow-top beds, minibar, in-room safe

Classic Room, 1 Queen bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Pillow-top bed
Shower/bath combination
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Suite, 2 Queen Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Classic Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Pillow-top bed
Shower/bath combination
  • Sleeps 5
  • 2 Queen Beds

About the area

Banff

Rimrock Resort Hotel Banff by Accor places you steps from Upper Hot Springs and within a short 5-minute stroll of Banff Gondola. Highlights at this eco-friendly resort include 2 restaurants, 2 bars/lounges and an indoor swimming pool. .Enjoy the gym, Hot tub and sauna as well as access to bike hire. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free area shuttle. .With a stay at this Sulphur Mountain District resort, you'll be 3.8 km (2.3 mi) from Banff Lake Louise Tourism Bureau and 4.3 km (2.7 mi) from Banff National Park Information Centre.
View more Resorts in BanffOpens in a new window

What's nearby

  • Upper Hot Springs - 3 min walk - 0.3 km
  • Banff Gondola - 3 min walk - 0.3 km
  • Banff Lake Louise Tourism Bureau - 6 min drive - 4.5 km
  • Banff National Park Information Centre - 7 min drive - 4.8 km
  • Banff Centre for Arts and Creativity - 7 min drive - 4.4 km

Getting around

  • Banff Station - 15 min drive
  • Calgary International Airport (YYC) - 101 min drive

Restaurants

  • ‪Banff Avenue Brewing Co - ‬5 min drive
  • ‪Sky Bistro - ‬33 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Chuck’s Steakhouse - ‬6 min drive
  • ‪Hankki Banff - ‬5 min drive

About this property

Rimrock Resort Hotel Banff by Accor

Eco-certified resort with 2 restaurants and free local area shuttle
As a guest of Rimrock Resort Hotel Banff by Accor, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

There are 13 meeting rooms available. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Rimrock Resort Hotel Banff by Accor. Parking is available for a fee.

Smoking is allowed in designated areas at this Banff resort.

  • 1 building
  • 333 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1993
  • Ski equipment storage
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Rimrock Resort Hotel Banff by Accor offers 333 accommodations with minibars and a safe. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This Banff resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free area shuttle
  • Secured, covered parking on site (CAD 33.60 per night)
  • Secured, covered valet parking on site (CAD 47.25 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: CAD 8 to 45 for adults and CAD 8 to 45 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Ice skating
  • Indoor pool
  • Racquetball/squash
  • Sauna
  • Shopping
  • Ski storage
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1993
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from July 27 2025 to June 1 2026 (dates subject to change):
  • Spa
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

  • Pets: CAD 66.71 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: CAD 27.80 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Pool access
  • Ski shuttle

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 8 to 45 for adults and CAD 8 to 45 for children
  • Covered self-parking fee: CAD 33.60 per night (in/out privileges)
  • Valet parking fee: CAD 47.25 per night (in/out privileges)
  • Pet fee: CAD 66.71 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Rimrock
Rimrock Banff
Rimrock Resort Hotel
Rimrock Resort Hotel Banff
The Rimrock Resort Hotel
Rimrock Resort Hotel Banff
Rimrock Banff By Accor Banff
Rimrock Resort Hotel Banff by Accor Banff
Rimrock Resort Hotel Banff by Accor Resort

Frequently asked questions

What is the cancellation policy at Rimrock Resort Hotel Banff by Accor?

Rimrock Resort Hotel Banff by Accor offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Rimrock Resort Hotel Banff by Accor?

Yep, Rimrock Resort Hotel Banff by Accor has a secured covered self car park with in/out privileges for CAD 33.60 per night.

Does Rimrock Resort Hotel Banff by Accor have a pool?

Yep, and guests love it! Rimrock Resort Hotel Banff by Accor has an indoor pool. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at Rimrock Resort Hotel Banff by Accor?

Rimrock Resort Hotel Banff by Accor features a health club, an indoor pool and 1 hot tub. All guestrooms come with pillowtop beds and premium bedding.

What makes Rimrock Resort Hotel Banff by Accor a romantic place to stay?

1 hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Rimrock Resort Hotel Banff by Accor.

Is Rimrock Resort Hotel Banff by Accor family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Rimrock Resort Hotel Banff by Accor is a hit with families.

Does Rimrock Resort Hotel Banff by Accor serve breakfast?

Yep, cooked-to-order breakfast is offered daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Rimrock Resort Hotel Banff by Accor?

No, Rimrock Resort Hotel Banff by Accor does not offer an airport shuttle service.

Is there a bar or restaurant at Rimrock Resort Hotel Banff by Accor?

Yep, you can grab a meal at Rimrock Resort Hotel Banff by Accor's onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Rimrock Resort Hotel Banff by Accor?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Rimrock Resort Hotel Banff by Accor?

Cats and dogs are welcome at Rimrock Resort Hotel Banff by Accor, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Rimrock Resort Hotel Banff by Accor Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 879 out of 1206 reviews
Rating 8 - Good. 188 out of 1206 reviews
Rating 6 - Okay. 80 out of 1206 reviews
Rating 4 - Poor. 41 out of 1206 reviews
Rating 2 - Terrible. 18 out of 1206 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Jun 2025

10/10 Excellent

Anju Visen

Stayed 1 night in Jun 2025

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a VERY unique property and even more so given the location to downtown Banff. The amenities are numerous and the staff are very knowledgeable and helpful with any needs you may have. Parking is very expensive on site, however, so take that into account during your stay and for your budget. If possible, select a room on the back side of the hotel to get a view of the mountains!
Stayed 2 nights in Jun 2025

10/10 Excellent

Joseph Colton

Travelled with family
Liked: Cleanliness, amenities
The most beautiful view from a hotel I've ever seen. The staff was very friendly and helpful. Would like to see more modern bathrooms.
Stayed 6 nights in Jun 2025

10/10 Excellent

BASSAM FAHAD S

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Rimrock is a beautiful hotel perched on the mountain, offering spectacular views and a warm, cozy breakfast experience. While it’s a bit pricey, the setting and service make it well worth it. The only downside is the relatively small lobby and limited outdoor lounging areas—but overall, a memorable stay in a stunning location.
Stayed 4 nights in Jun 2025

10/10 Excellent

Martin

Stayed 2 nights in Jun 2025

10/10 Excellent

Farzana

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The view from the hotel is just beautiful. The room service was disappointing. Our rooms were only partially cleaned during our 4-day stay.
Stayed 3 nights in Jun 2025

6/10 Okay

Cheuk Vincent Man

Liked: Staff & service
We are quite disappointed that we got a room in t
Stayed 2 nights in Jun 2025

4/10 Poor

Brian

Travelled with partner
Liked: Cleanliness, amenities
Our room faced scaffolding and you could hear elevators all night. I called front desk they said they had no other rooms. They should not have sold that room for $1000 that condition. Outside the room is a large tub full of towels and you smell vinegar.
Stayed 1 night in Jun 2025

10/10 Excellent

Shiloh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Rimrock in Banff was the perfect end to our family vacation! We booked last minute, as we needed a break from our RV trip. From the moment we pulled up, staff was fantastic. They helped us park our oversized vehicle; offload luggage; and gave phenomenal tips on what we should explore. I was also incredibly impressed that each staff member we interacted with, was animated and happy to talk to/interact with our toddler! Carmack, Ulrich and Lockie (I’m sure I’ve spelt all those wrong) were who we interacted with the most, and we were just so impressed by their friendliness and professionalism. Some reviews mention outdated furniture; and while yes there is wear and tear, to me it looks like the kind you’d see from repetitive disinfectaning/cleanings of the leather furniture—something I’d prefer 100x over fabric chairs when you’re unsure of the last time they were cleaned. Overall a 10/10 stay, and we will definitely be back!
Stayed 2 nights in Jun 2025

10/10 Excellent

Sukhvinder

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic views from the balcony deluxe rooms. Amazing staff friendliness and service from the moment you get there - nothing is too much trouble. This is a magical hotel built into the side of a mountain - a very special and memorable place to stay.
Stayed 4 nights in May 2025

10/10 Excellent

Afiz

Travelled with family and small children
Liked: Cleanliness
Great service!!
Stayed 1 night in Jun 2025

10/10 Excellent

Frances V

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was incredible! Saw the Northern Lights from our room!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Courtney

Travelled with partner
Bathroom was outdated, but the view was incredible. You’re able to sign up for a phone call if northern lights are visible, which I did, and I was able to see some incredible views.
Stayed 3 nights in Jun 2025

10/10 Excellent

HOUZE

Stayed 2 nights in May 2025

10/10 Excellent

Miles

Stayed 2 nights in May 2025

10/10 Excellent

Catherine

Excellent on every level.
Stayed 1 night in May 2025

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The views from the hotel were awesome and the facilities were too notch. The staff were very friendly and helpful
Stayed 6 nights in May 2025

10/10 Excellent

Jesse, Plano

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rimrock Resort Hotel was what I had hoped for and I especially liked the mountain view in my hotel room selection. There are some amazing views all around the hotel. You receive free shuttles from the hotel, and, local shuttle which makes it very convenient to get around. The town is not far which made it fun to visit, have a good time, and not worry about a long journey back to the hotel. You have the gondola right next door which is a must. Overall, I enjoyed my stay here and made my trip relaxing and enjoyable.
Stayed 3 nights in May 2025

4/10 Poor

Rolando

Disliked: Cleanliness, amenities
Stayed 1 night in May 2025

10/10 Excellent

Lingang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is amazing, nice experience.
Stayed 3 nights in May 2025

6/10 Okay

Wei

Travelled with family
Disliked: Amenities
There was smoke in the room and hallways all the time, especially during breakfast and dinner times. The smoke perhaps came from their restaurants upper stairs and they need better venting systems I think. Such contrary to the the super clean air outside, the inside smoke gave us headache and sleepless night. Also, the inroom beverage and food charge instruction wasn't clear. There were 3 different types of water and since there was no mention for the 2 plastic bottled water we took them as complimentary as other cheaper hotels offer but I was charged after we left.
Stayed 1 night in May 2025

2/10 Terrible

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet property but nothing extraordinary/exceptional, and not close to the heart of Banff with stores/restaurants etc. Staff are professional, helpful, and courteous only if you meet the right personnel. Thought we had a nice stay until I had to deal with the run arounds & uninterested staff due to unauthorized charges. If you search for lower ratings on Google, it looks like others experienced similar issues.
Stayed 3 nights in May 2025

10/10 Excellent

Maude

Stayed 3 nights in May 2025