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Fairmont Banff Springs

4.0 star property

Photo gallery for Fairmont Banff Springs

Exterior
Creator video - submitted by Sveta's Favorite Stays
Golf
7 restaurants, breakfast, lunch, dinner served; international cuisine
Premium bedding, down duvets, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is AU$881
includes taxes & fees
26 Apr - 27 Apr

Explore the area

View map
405 Spray Ave, Banff, AB, T1L1J4
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Fairmont Banff Springs Bowling Centre
    ‪5 min walk‬
  • Place, Bow Falls
    ‪13 min walk‬

Room options

View all photos for Room, 1 Queen Bed (Fairmont)

Room, 1 Queen Bed (Fairmont)

Room, 1 Queen Bed (Fairmont)

9.4 out of 10
Exceptional
(6 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Fairmont View)

Room, 1 Queen Bed (Fairmont View)

Room, 1 Queen Bed (Fairmont View)

9.6 out of 10
Exceptional
(13 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

8.8 out of 10
Excellent
(13 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Gatehouse)

Room, 1 King Bed (Gatehouse)

Room, 1 King Bed (Gatehouse)

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Gatehouse)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds (Gatehouse)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Gatehouse)

Suite, 2 Queen Beds (Gatehouse)

Suite, 2 Queen Beds (Gatehouse)

9.4 out of 10
Exceptional
(11 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Fairmont Gold, Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Fairmont Gold, Room, 1 King Bed

10.0 out of 10
Exceptional
(15 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Fairmont Gold View)

Room, 1 King Bed (Fairmont Gold View)

Room, 1 King Bed (Fairmont Gold View)

9.6 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Fairmont)

Room, 1 King Bed (Fairmont)

Room, 1 King Bed (Fairmont)

8.6 out of 10
Excellent
(22 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Fairmont)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds (Fairmont)

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 1 King Bed (Fairmont View)

Room, 1 King Bed (Fairmont View)

Room, 1 King Bed (Fairmont View)

9.8 out of 10
Exceptional
(27 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Fairmont View)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds (Fairmont View)

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (View)

Deluxe Room, 2 Double Beds (View)

Deluxe Room, 2 Double Beds (View)

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (King)

Suite, 1 Bedroom (King)

Suite, 1 Bedroom (King)

8.0 out of 10
Very good
(1 review)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, desk

Fairmont Gold, Room, 2 Queen Beds

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms (1King 1Double)

Suite, 2 Bedrooms (1King 1Double) | Mountain view

Suite, 2 Bedrooms (1King 1Double)

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 1 King Bed (Gatehouse)

Suite, 1 King Bed (Gatehouse)

Suite, 1 King Bed (Gatehouse)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Gatehouse)

Room, 1 Queen Bed (Gatehouse)

Room, 1 Queen Bed (Gatehouse)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds (Gatehouse)

Family Room, Multiple Beds (Gatehouse)

Family Room, Multiple Beds (Gatehouse)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About the area

Banff

A luxury stay in Banff awaits you at Fairmont Banff Springs. Within steps you'll find Fairmont Banff Springs Bowling Centre and Banff Springs Convention Centre. Highlights at this family-friendly resort include 7 restaurants, 3 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, thalassotherapy and reflexology along with access to the hot springs/mineral springs. The restaurant, Vermillion Room, serves international cuisine and is open for breakfast, lunch and dinner. Enjoy the 3 outdoor tennis courts, golf course and indoor swimming pool plus access to golf lessons. Business amenities include 22 meeting rooms, a conference centre, and a business centre. Plus you'll find an outdoor swimming pool, free Wi-Fi in public areas and a gym. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 4-property class Banff Springs District resort include Banff Gondola and Banff Lake Louise Tourism Bureau.
View more Resorts in BanffOpens in a new window

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Fairmont Banff Springs Bowling Centre - 5 min walk - 0.4 km
  • Banff Springs Convention Centre - 6 min walk - 0.6 km
  • Spray River West Trailhead - 9 min walk - 0.8 km
  • Bow Falls - 13 min walk - 1.1 km

Getting around

  • Banff Station - 10 min drive
  • Calgary International Airport (YYC) - 100 min drive

Restaurants

  • ‪Banff Avenue Brewing Co - ‬19 min walk
  • ‪McDonald's - ‬20 min walk
  • ‪Chuck’s Steakhouse - ‬19 min walk
  • ‪Hankki Banff - ‬4 min drive
  • ‪Shoku Izakaya - ‬4 min drive

About this property

Fairmont Banff Springs

Fairmont Banff Springs offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre and 22 meeting rooms are available. An outdoor pool, an indoor pool, and a children's pool are also featured at the luxury Fairmont Banff Springs. A round-trip airport shuttle and an area shuttle are available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Banff resort.

  • 757 guestrooms or units
  • 9 levels
  • 7 dining venues
  • 3 bars or lounges
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Fairmont Banff Springs offers 757 accommodations with a safe and free newspapers. Beds feature down duvets and premium bedding. Flat-screen televisions come with pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 27 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with Turkish bath/hammam. The spa is open daily. There are hot springs open between 8:30 AM and 7:00 PM.

Awards and affiliations

The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Parking on site (CAD 39 per day)
  • Valet parking on site (CAD 59 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • 1888 Chop House
  • Castello Ristorante
  • Vermillion Room
  • Waldhaus Restaurant

Things to do

  • 18-hole golf course
  • 3 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Cross-country skiing
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Hiking/biking trails
  • Hot spring
  • Hot tub
  • Ice skating
  • Indoor pool
  • Mountain biking
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Sledding
  • Snowshoeing
  • Steam room
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 22 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On the riverwalk
  • Picnic area
  • Terrace
  • Vegetable garden

Full-service spa

  • 27 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot spring
  • Hot springs open from 8:30 AM - 7:00 PM
  • Hot springs water temperature - 23 ºC
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 55.59 per accommodation, per night
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 39 per day
  • Valet parking fee: CAD 59 per day (in/out privileges)
  • Pet fee: CAD 55.59 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Pool access available from 6 AM to 11 PM
  • Hot springs access available from 8:30 AM to 7:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Banff Fairmont
Banff Fairmont Springs
Banff Springs
Banff Springs Fairmont
Fairmont Banff Springs
The Fairmont Banff Springs Hotel
Fairmont Springs Banff
The Fairmont Banff Springs
Fairmont Springs Hotel Banff
Springs Banff
Fairmont Banff Hotel
Fairmont Banff Springs Hotel
Fairmont Hotel Banff
The Fairmont Banff Springs Banff
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Resort
Fairmont Banff Springs Banff
Fairmont Banff Springs Resort
Fairmont Banff Springs Resort Banff

Frequently asked questions

What is the cancellation policy at Fairmont Banff Springs?

Fairmont Banff Springs offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Banff Springs?

As of 20 Apr 2026, prices found for a 1-night stay for 2 adults at Fairmont Banff Springs on 26 Apr 2026 start from AU$881, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Banff Springs?

Yep, Fairmont Banff Springs has a self car park for CAD 39 per day. A self car park is also available, for a fee.

Is there a spa on site at Fairmont Banff Springs?

Yep, there is an onsite spa at Fairmont Banff Springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Fairmont Banff Springs have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. The pool is open 6 AM to 11 PM.

What luxury perks are available at Fairmont Banff Springs?

Fairmont Banff Springs features a full-service spa, a health club and an outdoor pool.

What makes Fairmont Banff Springs a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Fairmont Banff Springs.

Is Fairmont Banff Springs family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as children's slippers and childcare services in the guestrooms, it's no surprise that Fairmont Banff Springs is a hit with families.

Is there a free airport shuttle available at Fairmont Banff Springs?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Fairmont Banff Springs?

Yep, you can grab a meal at Fairmont Banff Springs's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Fairmont Banff Springs?

Check-in begins at 4 PM. Check-out time is 11 AM.

Is there a golf course on site at Fairmont Banff Springs?

Yep, Fairmont Banff Springs has an 18-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

Fairmont Banff Springs Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 760 out of 1006 reviews
Rating 8 - Good. 136 out of 1006 reviews
Rating 6 - Okay. 63 out of 1006 reviews
Rating 4 - Poor. 26 out of 1006 reviews
Rating 2 - Terrible. 21 out of 1006 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2026

10/10 Excellent

Kelsey

Liked: Cleanliness, amenities, property conditions & facilities
Loved it here!
Stayed 3 nights in Jan 2026

10/10 Excellent

Doug

Stayed 1 night in Jan 2026

10/10 Excellent

Nolan

Stayed 1 night in Jan 2026

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was exceptional and the custodial staff did a great job at making my stay feel better than it already was!
Stayed 3 nights in Jan 2026

10/10 Excellent

Adam

Stayed 1 night in Jan 2026

10/10 Excellent

SPENCER

Liked: Amenities, property conditions & facilities
Beautiful property.
Stayed 3 nights in Jan 2026

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful Christmas experience!
Stayed 2 nights in Dec 2025

10/10 Excellent

Maria Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall hotel and spa was lovely. Only thing that wasn’t ideal was that our room wasn’t quite ready upon arrival but we were able to still check in and received a text once it was ready to go. We then had to wait in a long line a second time to finish off the check in process which seemed counter productive. The rooms are starting to look a little tired if you look closely but overall I would highly recommend. The Rundle Bar has great light fare options and is a really nice vibe.
Stayed 2 nights in Jan 2026

10/10 Excellent

Angela

Yes it was great
Stayed 1 night in Jan 2026

6/10 Okay

lauren

Stayed 1 night in Jan 2026

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place and sweetest workers and helpers. Can’t say enough about the location also. I would love to stay Gold everytime when we come back.
Stayed 3 nights in Jan 2026

10/10 Excellent

marc

Liked: Cleanliness, staff & service, amenities
Great amenities and friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

Rahul, Richmond

Stayed 1 night in Dec 2025

10/10 Excellent

Hassan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the facility, amenities, services, and staff are all excellent.
Stayed 1 night in Dec 2025

2/10 Terrible

facundo, Miami

Disliked: Cleanliness, amenities, property conditions & facilities
The phone in my room didn’t work, the room didn’t have towels or any amenities to shower so I had to make multiple international phone calls from my cell phone and we had to bring down all our own luggage by hand (they don’t let you use the luggage carts). The bathroom in our room fit inside harry potters under stairs room. Definitely not worth $900.
Stayed 1 night in Jan 2026

10/10 Excellent

Lianie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, attentive staff
Stayed 5 nights in Dec 2025

10/10 Excellent

Yeyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean, and staff came in before the bedtime to set the bed so that we can sleep.
Stayed 1 night in Dec 2025

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and beautifully decorated for Christmas.
Stayed 2 nights in Dec 2025

10/10 Excellent

Zinling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Su Lin

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location speaks for itself but the staff were so attentive and friendly. They really went the extra mile to make sure all of your needs were met and you were satisfied. This goes for everyone -from wait staff, housekeeping, valet/front desk, spa, and shops. The resort has everything you could possibly need if you didn't want to leave the premises. Even some of the most scenic hikes originate in the hotel grounds. We went during Christmas when the temp dropped to 20 below so we stayed in and never felt like we were missing out! Beautifully decorated, ability to rent outdoor gear, and a really cool history of the hotel tour-It was an experience we will never forget!
Stayed 6 nights in Dec 2025

10/10 Excellent

Dean

Stayed 1 night in Dec 2025

10/10 Excellent

Laurie

Stayed 3 nights in Dec 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything
Stayed 3 nights in Dec 2025