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Banff Park Lodge

3.0 star property
Mountain ski retreat with 2 restaurants and indoor pool

Photo gallery for Banff Park Lodge

Indoor pool
Parlor, King Bed, Preferred View
Parlor, King Bed, Preferred View
Deluxe Room, 1 King Bed, Jetted Tub
Interior entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Parking available
The current price is AU$214
includes taxes & fees
8 Feb - 9 Feb

Explore the area

View map
201 Lynx Street, Banff, AB, T1L 1K5
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪5 min walk‬
  • Place, Banff National Park Information Centre
    ‪6 min walk‬

Room options

View all photos for Lodge Suite

Lodge Suite

Lodge Suite

8.4 out of 10
Very good
(14 reviews)

Highlights

Patio
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
  • 74 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Murphy Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

9.0 out of 10
Wonderful
(20 reviews)

Highlights

Balcony
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Highlights

Balcony or patio
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed with Day bed

Superior Room, 1 King Bed with Day bed

Superior Room, 1 King Bed with Day bed

9.4 out of 10
Exceptional
(39 reviews)

Highlights

Balcony or patio
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Corner Room, 1 King Bed

Superior Corner Room, 1 King Bed

Superior Corner Room, 1 King Bed

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Parlor, King Bed, Preferred View

Parlor, King Bed, Preferred View

Parlor, King Bed, Preferred View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Fireplace
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (No View)

Standard Room, 2 Queen Beds (No View)

Standard Room, 2 Queen Beds (No View)

9.0 out of 10
Wonderful
(60 reviews)

Highlights

Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
Shower/bath combination
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Queen Room with Two Queen Beds and No View

Shower, eco-friendly toiletries, hair dryer, towels

Standard Queen Room with Two Queen Beds and No View

  • Sleeps 4

View all photos for Superior King Connecting Room

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Superior King Connecting Room

  • Sleeps 2

View all photos for Superior King With Day Bed

Bathroom

Superior King With Day Bed

  • Sleeps 3

View all photos for Deluxe Room with Jacuzzi

Bathroom

Deluxe Room with Jacuzzi

  • Sleeps 2

View all photos for Executive Suite

Bathroom

Executive Suite

  • Sleeps 3

View all photos for Parlor Suite

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Parlor Suite

  • Sleeps 4

View all photos for Lodge Suite

Bathroom

Lodge Suite

  • Sleeps 6

View all photos for Superior Room, 1 King Bed with Day bed (Accessible)

Superior Room, 1 King Bed with Day bed (Accessible)

Superior Room, 1 King Bed with Day bed (Accessible)

7.8 out of 10
Good
(10 reviews)

Highlights

Patio
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

8.4 out of 10
Very good
(26 reviews)

Highlights

Fridge
LED TV
Hypo-allergenic bedding
Separate bedroom
Pillow-top bed
Blackout curtains
Premium bedding
Eco-friendly toiletries
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior King With Day Bed (Accessible)

Bathroom

Superior King With Day Bed (Accessible)

  • Sleeps 3

View all photos for Superior Two Queen Room

Bathroom

Superior Two Queen Room

  • Sleeps 4

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.0 out of 10
Wonderful
(92 reviews)

Highlights

Balcony or patio
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Premium bedding
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Run Of House

Shower, eco-friendly toiletries, hair dryer, towels

Run Of House

  • Sleeps 2

About the area

Banff

Banff Park Lodge puts you in the centre of Banff, 2.6 km (1.6 mi) from Spray River West Trailhead and 3.1 km (1.9 mi) from Vermilion Lakes. Highlights at this ski hotel include 2 restaurants, an indoor swimming pool and a bar/lounge. .Terrace Lounge is the hotel's own lobby lounge. Enjoy the Hot tub and steam room as well as access to bike hire. Additionally, you'll find free Wi-Fi in public areas, a conference centre and laundry facilities. Full breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of a free ski shuttle. .Sights within a 10-minute drive of this 3-property class Downtown District hotel include Banff Gondola and Mt. Norquay.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Banff Lake Louise Tourism Bureau - 5 min walk - 0.4 km
  • Central Park - 5 min walk - 0.4 km
  • Banff National Park Information Centre - 6 min walk - 0.6 km
  • Minnewanka Loop / Lake Johnson - 6 min walk - 0.6 km

Getting around

  • Banff Station - 10 min walk
  • Calgary International Airport (YYC) - 95 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬4 min walk
  • ‪BeaverTails - ‬5 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬5 min walk
  • ‪The Old Spaghetti Factory - ‬3 min walk
  • ‪Magpie & Stump Mexican Restaurant + Bar - ‬3 min walk

About this property

Banff Park Lodge

Mountain ski retreat with 2 restaurants and indoor pool
After a day on the snow, enjoy a relaxing soak in the hot tub and an invigorating swim in the indoor swimming pool. Getting to the slopes is a breeze with this mountain hotel's complimentary ski shuttle. Conveniences like ski storage, ski equipment rentals and shopping on site allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site. A computer station is on site and WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Banff hotel is smoke free.

  • 1 building
  • 211 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1979
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
Banff Park Lodge offers 211 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Banff hotel provides complimentary wireless Internet access. 47-inch LED televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

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Peaks Hotel & Suites
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room
4.8 out of 5, Exceptional, 1,000 reviews
The price is AU$255
includes taxes & fees
8 Feb - 9 Feb
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free ski shuttle
  • Secured, covered parking on site (CAD 14 per day)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 27 to 32 for adults and CAD 5 to 30 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Crave Mountain Grill
  • La Terrazza Dining Room
  • Terrace Lounge

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Hot tub
  • Indoor pool
  • Shopping
  • Ski equipment rentals
  • Ski storage
  • Steam room

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1979
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are required to download the property's Flexipass mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 27 to 32 for adults and CAD 5 to 30 for children
  • Covered self-parking fee: CAD 14.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Banff Park
Banff Park Lodge
Banff Park Hotel
Banff Park Resort
Banff Park Lodge Resort And Conference Centre Hotel Banff
Banff Park Lodge Hotel
Banff Park Lodge Banff
Banff Park Lodge Hotel Banff

Frequently asked questions

What is the cancellation policy at Banff Park Lodge?

Banff Park Lodge offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Banff Park Lodge?

As of 4 Feb 2026, prices found for a 1-night stay for 2 adults at Banff Park Lodge on 8 Feb 2026 start from AU$214.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Banff Park Lodge?

Yep, Banff Park Lodge has a secured covered self car park with in/out privileges for CAD 14.00 per day. A self car park is also available, for a fee. Onsite parking is limited (max 1 space per unit).

Does Banff Park Lodge have a pool?

Yep, and guests love it! Banff Park Lodge has an indoor pool. The pool is open 6:00 AM to 11:00 PM.

What luxury perks are available at Banff Park Lodge?

Banff Park Lodge features an indoor pool, 1 hot tub and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Banff Park Lodge a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Banff Park Lodge.

Does Banff Park Lodge serve breakfast?

Yep, full breakfast is on offer weekdays between 7:00 AM and 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Banff Park Lodge?

No, Banff Park Lodge does not offer an airport shuttle service.

Is there a bar or restaurant at Banff Park Lodge?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Banff Park Lodge?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Banff Park Lodge?

No, only service animals are allowed.

Banff Park Lodge Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1283 out of 2016 reviews
Rating 8 - Good. 468 out of 2016 reviews
Rating 6 - Okay. 158 out of 2016 reviews
Rating 4 - Poor. 60 out of 2016 reviews
Rating 2 - Terrible. 47 out of 2016 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Patrick

My view was of some siding.
Stayed 1 night in Oct 2025

10/10 Excellent

Bernhard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent, clean rooms. Very friendly and helpful staff. Great location.
Stayed 2 nights in Nov 2025

8/10 Good

Greg

Stayed 2 nights in Nov 2025

10/10 Excellent

Joshua

Stayed 2 nights in Nov 2025

10/10 Excellent

Kerrilyn

Stayed 1 night in Oct 2025

10/10 Excellent

Stephen David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyghinv was excellent
Stayed 6 nights in Oct 2025

10/10 Excellent

Argenis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dg
Stayed 1 night in Nov 2025

10/10 Excellent

Christina, Huntsville

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was an absolutely amazing experience with personable, friendly, helpful staff that helped guide us through dining venues for my sister who has celiac disease and dairy intolerance. The room was the biggest room I have ever been in with two bathrooms available for all five girls to share. The pool was gorgeous well maintained and warm. Location is perfect.
I wish I’d taken pictures during the day, but we arrived at night, but the room was bright and spacious
The bed was made and ready for us upon arrival, including the pullout couch
There was a safe in the brown cupboards on the left and two bathroom
I struggled to share a bed with my daughter, so they allowed a cot
Stayed 3 nights in Oct 2025

10/10 Excellent

Anastasia

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Oct 2025

10/10 Excellent

robert

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, well equipped room, fridge, coffee machine, nice towels in bathroom, excellent shower.
Stayed 1 night in Nov 2025

8/10 Good

Baha Eddin, Edmonton

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Good
Stayed 3 nights in Oct 2025

8/10 Good

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice, beds were a little too hard for our liking. View of the mountains was nice. Communication on how to get to our room would have been appreciated. The elevator near the front desk only goes to the 2nd floor and there was no indication on where the other elevator was. Staff didn’t tell us, until we asked.
Stayed 1 night in Nov 2025

10/10 Excellent

Colette

Stayed 1 night in Oct 2025

8/10 Good

Alan

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great people
Stayed 1 night in Oct 2025

10/10 Excellent

Trixie Anne, Calgary

Stayed 1 night in Oct 2025

10/10 Excellent

Leonard

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 2 nights in Oct 2025

10/10 Excellent

TARANJOT

Evr
Stayed 1 night in Oct 2025

2/10 Terrible

Olena, Edmonton

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
My stay at this hotel was extremely disappointing. From the very beginning, I was informed that parking was paid, even though there was no prior notice about it. During check-in, nobody explained where to go or how to find my room, so I had to figure it out myself. The room had two large beds, but only one small 30ml shampoo — clearly meant for just one person. Sleeping at night was impossible: the thermostat didn’t work, the room was too hot, and there was a constant rhythmic noise through the wall, possibly from a running hairdryer. Additionally, I found trash under the bed, and someone had left an alarm clock that went off at 6 a.m. I am pregnant, and all of these inconveniences made the night absolutely miserable. I will not stay at this hotel again and do not recommend it to others.
Stayed 1 night in Oct 2025

2/10 Terrible

Colleen

Liked: Cleanliness
Closed bar 30 min early even though we only wanted the free beverage. Had to weight until the next day to get free beverage at breakfast. Loud construction during breakfast
Stayed 1 night in Oct 2025

8/10 Good

Ray Cedrick

Stayed 1 night in Oct 2025

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Renovations look great!
Stayed 2 nights in Oct 2025

6/10 Okay

Louis

Stayed 2 nights in Oct 2025

10/10 Excellent

Jolanta

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved the renovated rooms, the staff was very friendly. We went to La Terrazza and the food was delicious.
Stayed 1 night in Oct 2025

2/10 Terrible

Kate

Travelled with group
Disliked: Amenities
This was our 4th continuous booking at this hotel. We had to change the room from the last so we checked out before 11 and left our room with concierge. They were supposed to deliver our luggage to the new room once ready. We waited for a text from the hotel but the text never came. So at 4pm we checked in. On our file we had previously requested that for our last booking we have the same view overlooking the bow river as in the previous room. When we checked in we learned that our luggage was brought into a room without the front desk sending us a text and we were waiting. Also, when I asked if we got the requested back view, the said there are no rooms available on that side but that they gave us a special room without a beautiful view and asked the concierge to show us the room. When we got to the room, we were outraged as the view was that of the parking lot. We called the front desk and asked if we could see another room. The concierge took us to another room, opened the room and there were people in it. The front desk told her to send us back downstairs to front desk. us to come back down. When we got back we told her again that we had requested a view at the back overlooking the bow river, and all of a sudden she gives us the specified view meanwhile, 10 minutes ago she said there were no rooms available. Really poor customer service from the front desk staff for the 3rd time in a row. Each time there was such a struggle for us that we had to write to the management.
Stayed 4 nights in Oct 2025

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
All of the above. My go to hotel in Banff
Stayed 2 nights in Oct 2025