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Otter Hotel

4.0 star property
Hotel in Banff with 2 hot tubs and restaurant

Photo gallery for Otter Hotel

Rooftop pool
Mountain View King Suite
Rooftop pool
Lobby sitting area
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is AU$266
includes taxes & fees
9 Feb - 10 Feb

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(35 reviews)

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(26 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Banff

At Otter Hotel you'll be within just a 15-minute stroll of Victoria Glacier and Surprise Corner. Highlights at this hotel include 2 hot tubs, a restaurant and free self-parking. .The restaurant, Good Folk, is open for breakfast and dinner. Added amenities include free Wi-Fi in public areas and a gym. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Attractions within a 10-minute drive of this 4-property class Uptown District hotel include Banff Lake Louise Tourism Bureau and Fairmont Banff Springs Bowling Centre.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

Hotel in Banff with 2 hot tubs and restaurant
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness centre. Otter Hotel also features multilingual staff, a fireplace in the lobby, and a lift. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with a safe and coffee/tea makers. Cable televisions are provided.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is parking available at Otter Hotel?

Yep, Otter Hotel has a free self car park.

How much does it cost to stay at Otter Hotel?

As of 4 Feb 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on 9 Feb 2026 start from AU$265.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Otter Hotel a romantic place to stay?

A bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Otter Hotel.

Is there a free airport shuttle available at Otter Hotel?

No, Otter Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Otter Hotel?

Yep, you can grab a meal at Otter Hotel's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Otter Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Otter Hotel?

Cats and dogs are welcome at Otter Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1124 out of 1412 reviews
Rating 8 - Good. 187 out of 1412 reviews
Rating 6 - Okay. 68 out of 1412 reviews
Rating 4 - Poor. 17 out of 1412 reviews
Rating 2 - Terrible. 16 out of 1412 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Elizabeth

Stayed 3 nights in Nov 2025

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the atmosphere, the hot tubs were so nice.
Stayed 1 night in Oct 2025

10/10 Excellent

daria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ Our stay at this hotel was absolutely wonderful! Check-in was super easy, and parking was free, which made everything very convenient. It was really simple to access our room. The room itself was spacious, warm, and cozy. We stayed on what’s technically the second floor, but it felt like a ground floor since our balcony opened to the back of the hotel — it was quiet and peaceful, perfect for relaxing. We had such a great rest! The shower had all local, eco-friendly shampoo and body wash, which I really appreciated. The room also had a kettle and a fridge, so I could enjoy my warm tea every day. The smart TV was a nice bonus too. The hotel has a beautiful hot tub and lounge area with one of the most incredible views I’ve ever seen. The restaurant downstairs was also amazing — we had an excellent breakfast there. The staff were super friendly and attentive, and everything about our stay was perfect. I’m really happy I chose this hotel and would absolutely stay here again!
Stayed 3 nights in Nov 2025

10/10 Excellent

adam

Stayed 2 nights in Oct 2025

10/10 Excellent

Kevin

Stayed 5 nights in Oct 2025

4/10 Poor

Kimberly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Elevator wasn’t working we had big luggage’s to take down to the parking lot, there’s no available staff to help out was ridiculous.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sharon

Stayed 2 nights in Oct 2025

8/10 Good

Shahbaaz Inder

Stayed 1 night in Oct 2025

10/10 Excellent

Stirling

Stayed 1 night in Oct 2025

8/10 Good

Haseen E

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was cozy and staff was very nice and accommodating
Stayed 1 night in Nov 2025

10/10 Excellent

Purna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
One of the best stays ever! Rooms were cleaned and spotless everyday. The hotel is beautiful, staff are wonderful and the hot pools/sauna were great. We will definitely come back here and recommend it to friends and family!!!
Stayed 5 nights in Oct 2025

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, staff were lovely. Really enjoyed the coffee/tea selection at check in.
Stayed 1 night in Sep 2025

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean and the bed was comfortable.
Stayed 2 nights in Oct 2025

10/10 Excellent

Geoffrey, Burlington

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, amenities and staff. We ran into a bit of an issue but the manager fixed it up quickly and professionally. I would reccommend the Otter to anyone going to enjoy the amazing offerings of Banff
Stayed 3 nights in Oct 2025

10/10 Excellent

VALAYKUMAR, Edmonton

Stayed 2 nights in Oct 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities
Use of local products, ambiance, location, cleanliness.
Stayed 2 nights in Oct 2025

10/10 Excellent

David R

Stayed 5 nights in Oct 2025

10/10 Excellent

Dawnita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean newish property. Nice deck. Bit of a walk to get to downtown area but the hotel provides free bus passes if you do not want to walk or drive yourself. The hot tub pools are relaxing and have avvery nice seating area around them. Front desk staff was friendly and provided good information for our stay. We were offered $25 food credit but did not use it. Room was very nice. It was clean and bed was comfortable. Lots of hot water for our showers. Highly recommend this hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tisha

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views
Stayed 4 nights in Oct 2025

10/10 Excellent

Samantha N

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was always clean and the staff were super friendly
Stayed 4 nights in Oct 2025

10/10 Excellent

Christine

Stayed 1 night in Oct 2025

10/10 Excellent

Dennis

Stayed 3 nights in Oct 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect, all-in-all 10/10
Stayed 4 nights in Oct 2025

8/10 Good

Meg

Stayed 2 nights in Oct 2025

6/10 Okay

Mitch

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We didn't get mountain view although we were told we would (we saw a little bit of corner of a mountain if we stand all the way at end of our patio) This was very disappointing because we were looking forward to having full mountain view.
Stayed 2 nights in Oct 2025