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Otter Hotel

Property class: 4

Photo gallery for Otter Hotel

A couple sitting by a hot tub with a mountainous backdrop.
Creator video - submitted by yakeandmarie
A cozy lounge area with a stone fireplace, leather seating, and a wooden coffee table.
A modern restaurant with wooden flooring, cushioned seating, and a bar area.
A hotel room with a bed, a TV on a wooden console, a large window with a mountain view, and a colorful carpet.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is AU$738
includes taxes & fees
5 Oct - 6 Oct

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪18 min walk‬
  • Place, Banff Centre for Arts and Creativity
    ‪18 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

A hotel room with two beds, wooden headboards, and a carpeted floor.

Hotel Room 2 Queen Beds

9.6 out of 10
Exceptional
(47 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds

A hotel room with two beds, a wooden headboard, a large window, and a view of greenery.

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(41 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

A modern hotel room with a large bed, wooden paneling, and a bench with robes.

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds, Mountain View

A hotel room with two beds, a wooden headboard, a nightstand with a phone, and a power outlet.

Superior Room, 2 Queen Beds, Mountain View

9.0 out of 10
Wonderful
(15 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

A hotel room with a large bed, a television, a desk with a chair, and a view of mountains through a window.

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior King Suite

A modern bedroom with a large bed, wooden headboard, and a built-in window offering a view of greenery.

Superior King Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Mountain View King Suite

A modern hotel room with a large bed, a desk with two stools, and a view of a mountainous landscape through the windows.

Mountain View King Suite

9.0 out of 10
Wonderful
(22 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Accessible Room, King

A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of greenery outside.

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Banff

At Otter Hotel you'll be within a 20-minute stroll of Banff Centre for Arts and Creativity and Bow River. Highlights at this hotel include 2 hot tubs, a restaurant and free self-parking. .The restaurant, Good Folk, is open for breakfast and dinner. Added amenities include free Wi-Fi in public areas and a gym. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Attractions within a 10-minute drive of this 4-property class Uptown District hotel include Banff National Park Information Centre and Upper Hot Springs.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Banff National Park Information Centre - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km
  • Canada House Gallery - 5 min drive - 1.3 km
  • Central Park - 6 min drive - 1.7 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Indian Curry House - ‬18 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness centre. Otter Hotel also features multilingual staff, a fireplace in the lobby, and a lift. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with a safe and a hairdryer. Cable televisions are provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers. Housekeeping is provided on a daily basis.

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  • Parking included
  • Free Wi-Fi
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The price is AU$816
includes taxes & fees
8 Oct - 9 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is parking available at Otter Hotel?

Yep, Otter Hotel has a free self car park.

How much does it cost to stay at Otter Hotel?

As of 10 Sept 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on 5 Oct 2026 start from AU$738, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Otter Hotel?

No, Otter Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Otter Hotel?

Yep, you can grab a meal at Otter Hotel's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Otter Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Otter Hotel?

Cats and dogs are welcome at Otter Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1779 out of 2243 reviews
Rating 8 - Good. 301 out of 2243 reviews
Rating 6 - Okay. 113 out of 2243 reviews
Rating 4 - Poor. 28 out of 2243 reviews
Rating 2 - Terrible. 22 out of 2243 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Euan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, clean and great setting in the mountains
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the Roam bus stop, hot tub was awesome, restaurant served delicious meals. Would definitely stay here again!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Michael

Great stay! Very nice room, spa, free pass for downtown & free parking.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay, and enjoyed
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and rooms were clean
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Shefali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub! Super nice property and rooms.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

SHMUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel good staf
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Chadwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Restaurant and Hot Tub area was great.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

GREG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s amazing location we have enjoyed the view of the mountains around . Will definitely stay again
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Princess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

KWOK WAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean and with hot pool
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Joby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel inside the park
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was exceptional. Loved the food, hot tubs, and comfortable room
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, great restaurant and friendly staff
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel in the heart of the town. Beautiful views from the rooftop pool and the restaurant in the hotel was great!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice room and lobby
Stayed 4 nights in May 2026
Verified review

8/10 Good

Sushan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was perfect and the service was amazing
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Joshua Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Will definitely come back.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

KATHLEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub! Great hotel ambiance! Great family getaway!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

EVELYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel, great amenities. really loved the room and the hot tub with mountain views.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Silvia Saveria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and room
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Shenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay one of my favorites in Banff! Love the hot pools and that they stay open past 10pm
Stayed 1 night in May 2026
Verified review

10/10 Excellent

amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property in Banff! Very clean and modern
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay, facility was very clean and rooftop hot tubs/fire tables/sauna was absolutely wonderful!
Stayed 2 nights in Apr 2026