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Otter Hotel

4.0 star property

Photo gallery for Otter Hotel

Rooftop pool
Creator video - submitted by yakeandmarie
Lobby sitting area
Breakfast and dinner served
Rooftop pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is AU$317
includes taxes & fees
12 Apr - 13 Apr

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(37 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(31 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(11 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

9.0 out of 10
Wonderful
(14 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

Superior Accessible Room, King

Superior Accessible Room, King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Banff

At Otter Hotel you'll be within just a 15-minute stroll of Victoria Glacier and Surprise Corner. Highlights at this hotel include 2 hot tubs, a restaurant and free self-parking. .The restaurant, Good Folk, is open for breakfast and dinner. Added amenities include free Wi-Fi in public areas and a gym. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Within a 30-minute walk of this 4-property class Uptown District hotel, attractions include Banff Lake Louise Tourism Bureau and Banff National Park Information Centre.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪Evelyn's Coffee Bar - ‬19 min walk

About this property

Otter Hotel

There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness centre. Otter Hotel also features multilingual staff, a fireplace in the lobby, and a lift. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with a safe and a hairdryer. Cable televisions are provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers. Housekeeping is provided on a daily basis.

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The price is AU$328
includes taxes & fees
12 Apr - 13 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is parking available at Otter Hotel?

Yep, Otter Hotel has a free self car park.

How much does it cost to stay at Otter Hotel?

As of 3 Apr 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on 12 Apr 2026 start from AU$317, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Otter Hotel?

No, Otter Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Otter Hotel?

Yep, you can grab a meal at Otter Hotel's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Otter Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Otter Hotel?

Cats and dogs are welcome at Otter Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1308 out of 1641 reviews
Rating 8 - Good. 217 out of 1641 reviews
Rating 6 - Okay. 80 out of 1641 reviews
Rating 4 - Poor. 19 out of 1641 reviews
Rating 2 - Terrible. 17 out of 1641 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Steven

Stayed 4 nights in Dec 2025

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk was extremely helpful in ensuring a smooth check-in and overall experience. They helped facilitate ski rental delivery, ski shuttles, and bus tickets which made our stay feel seamless. The room was clean and had everything we needed. Location was perfect for our needs and the hot tub / gym / sauna facilities were a great touch. Would happily stay again!
Stayed 3 nights in Dec 2025

10/10 Excellent

Danielle

Liked: Cleanliness, amenities, property conditions & facilities
The wood features and color palette throughout the hotel and rooms is so inviting and relaxing. The staff was friendly and helpful. My favorite part was most definitely the hot pools ans fluffy robes. This was the perfect was to unwind after various winter excursions. The underground, heated parking garage was a wonderful perk as well as the free Banff Roam transit pass. I highly recommend staying at this property while in Banff.
Stayed 4 nights in Dec 2025

10/10 Excellent

Karim

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Dec 2025

10/10 Excellent

Lori

Liked: Cleanliness, property conditions & facilities
Beautiful hotel, amenities & location in Banff. The in room coffee & bus passes were a lovely extra!
Stayed 2 nights in Nov 2025

10/10 Excellent

Rocio

Stayed 2 nights in Dec 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot pools were amazing and staff were very welcoming and helpful! 10/10 recommend and we will be back!
Stayed 7 nights in Dec 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and functional room (double queen), albeit on the small side. Hot tubs and sauna were great.
Stayed 5 nights in Dec 2025

10/10 Excellent

Chelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities
The pools were a huge hit as well as the coffee in the room.
Stayed 2 nights in Dec 2025

10/10 Excellent

Madison

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Oct 2025

10/10 Excellent

James

Stayed 2 nights in Sep 2025

10/10 Excellent

jon, Vonore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was fantastic overlooking the mountains. Entire hotel was fairly new as well as clean and modern
Stayed 4 nights in Dec 2025

8/10 Good

Nathalie

Stayed 1 night in Dec 2025

10/10 Excellent

Katryna

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were large with smart tvs and clean bathrooms. Lots of perks staying here through Expedia (free parking, free ski lockers, free shuttle pass to town and ski mountains) the restaurant downstairs was delicious as well. In addition, the gym had good exercise equipment and the hottub was amazing with the view! We loved our stay at the otter hotel.
Stayed 3 nights in Dec 2025

10/10 Excellent

Federico

Stayed 1 night in Dec 2025

10/10 Excellent

Geeta

Stayed 3 nights in Dec 2025

10/10 Excellent

VICTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t get a room with a nice view, but the hotel hot pool was amazing, great view of the mountains and the water temperature was excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Rebecca

Stayed 4 nights in Dec 2025

10/10 Excellent

Breanna

Stayed 1 night in Dec 2025

10/10 Excellent

Angelica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice and cozy room!
Stayed 1 night in Dec 2025

10/10 Excellent

Matthew

Stayed 4 nights in Dec 2025

10/10 Excellent

Ryan

Stayed 1 night in Dec 2025

10/10 Excellent

NEIL

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and view to rockies within the town.
Stayed 1 night in Dec 2025

10/10 Excellent

Kunal

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no balcony in my room but a lil patio outside facing nothing (no view) just a hotel building but due to extreme cold it doesn’t matter we were there to enjoy hot tub and we did enjoy it, rooms were clean beds were comfy and bathroom was clean. Overall good value for money and yes we also like the convenience of parking.
Stayed 1 night in Dec 2025

10/10 Excellent

SUNGWON

Stayed 2 nights in Dec 2025