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Otter Hotel

4.0 star property
Hotel in Banff with 2 hot tubs and fitness centre

Photo gallery for Otter Hotel

Rooftop pool
Mountain View King Suite
Lobby sitting area
Rooftop pool
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym
The current price is AU$312
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(29 reviews)

Highlights

Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
Electric kettle
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Banff

At Otter Hotel you'll be within just a 15-minute stroll of Victoria Glacier and Surprise Corner. Highlights at this hotel include 2 hot tubs, a restaurant and free self-parking. .The restaurant, Good Folk, is open for breakfast and dinner. Added amenities include free Wi-Fi in public areas and a gym. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Attractions within a 10-minute drive of this 4-property class Uptown District hotel include Banff National Park Information Centre and Upper Hot Springs.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • The Canadian Brewhouse
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

Hotel in Banff with 2 hot tubs and fitness centre
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness centre. Otter Hotel also features multilingual staff, a fireplace in the lobby, and a lift. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with a safe and coffee/tea makers. Cable televisions are provided.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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The price is AU$324
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is parking available at Otter Hotel?

Yep, Otter Hotel has a free self car park.

How much does it cost to stay at Otter Hotel?

As of 6 Dec 2025, prices found for a 1-night stay for 2 adults at Otter Hotel on 4 Jan 2026 start from AU$312.2, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Otter Hotel a romantic place to stay?

A bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Otter Hotel.

Is there a free airport shuttle available at Otter Hotel?

No, Otter Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Otter Hotel?

Yep, you can grab a meal at Otter Hotel's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Otter Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Otter Hotel?

Cats and dogs are welcome at Otter Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 928 out of 1175 reviews
Rating 8 - Good. 160 out of 1175 reviews
Rating 6 - Okay. 61 out of 1175 reviews
Rating 4 - Poor. 13 out of 1175 reviews
Rating 2 - Terrible. 13 out of 1175 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful would recommend, staff is excellent, free in garage parking is great, public transportation to downtown free passes from the Hotel,
Stayed 6 nights in Sep 2025

10/10 Excellent

Philip, Bradenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very convenient to downtown but not too close so it was quiet. Good transportation right out the front door with good parking. I like the restaurant in the hotel and enjoyed the cafe in the adjacent hotel
Stayed 6 nights in Jul 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Aug 2025

10/10 Excellent

Erini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Otter is a bit outside of downtown Banff, but there is a shuttle that stops directly across the street and the drive is an easy one. Parking in the garage under the hotel is great. The public areas of the hotel are handsome. Our room large and nice looking, but we felt that it fell short on practicalities. Bedside and bathroom lighting were not great and the huge bathroom was short on horizontal surfaces for cosmetics, etc. The bed was very firm and the pillows provided were the thickest and hardest of any hotel that I have stayed in, making for an uncomfortable sleep for our older bodies. We had two breakfasts and two dinners at the lobby restaurant and all meals were very good. We enjoyed our stay overall, but thought the hotel unfortunately missed on a few details.
Stayed 3 nights in Aug 2025

10/10 Excellent

Lily Mai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hot pools
Stayed 4 nights in Aug 2025

10/10 Excellent

Vinicius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience!
Stayed 3 nights in Jun 2025

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel stay at The Otter

Amazing stay- very clean room. Friendly staff. Roam bus stop directly across the street from hotel. Staff gives you tickets at check in. You will use them!! Location is away from downtown Banff but I knew this when booking. Most restaurants and shopping can be quite a walk from hotel. Roam bus service is great. Loved the coffee from sister hotel- Sudden Sally. The only complaint that I might have is the lack of storage space in room & bathroom. No shelves to put toiletry items on. Wonderful rain shower. I would book it again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Anupam

Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

Too much work

I thought the hotel was clean and aesthetically pleasing. I had issues with the lack of thought to the traveler. There was only one place for a suitcase and no available luggage stands. So one of us lived out of the suitcase on the floor. There was only one small drawer if we wanted to unpack. The small bed side table, one shelf, no drawers. No dresser drawers, or dresser surface. No clock!! The bathroom also, not well thought out for travelers. It was overall large in space but not in conveniences. Sink with no shelves underneath, just the stand alone sink. . No place for toiletries etc. No towels even at the sink, they are across the room by the shower. The coffee, i was willing to try something new, and it was good coffee. But i never got the refill on the subsequent days, even though i filled out my order form. I am not usually such a complainer, but we had just spent 3 nights at a different hotel and the room was so conducive to travelers.
Stayed 3 nights in Sep 2025

10/10 Excellent

Linda

Stayed 4 nights in Aug 2025

6/10 Okay

Shirley

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Mountain view room was a good view. Restaurant menu not very good. Beds very hard and pillows too thick and very firm. Woke up with stiff neck and and sore back all 3 days we stayed there. No microwave or freezer in the room. For over $700 a night not worth it.
Stayed 3 nights in Aug 2025

2/10 Terrible

Gayatri

Travelled with family
Ac wasn’t working ok. No coffee in room. Front desk would not attend phone. No help for luggage. Paid extra for superior room with view but no view at all
Stayed 2 nights in Sep 2025

10/10 Excellent

Nadeem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Aug 2025

6/10 Okay

Sahil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
"A nearly perfect stay—starring one supervisor determined to keep it from being perfect." The hotel itself? Spotless, modern, and with views that could make a postcard jealous. The hot pools? Glorious. Most of the staff? Hospitality masters. And then there was that one supervisor, clearly auditioning for “Least Helpful Employee of the Year.” If only his charm matched the rest of the property, this would have been an easy five stars.
Stayed 3 nights in Aug 2025

10/10 Excellent

Leena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Julianne

Stayed 2 nights in Aug 2025

10/10 Excellent

Tetiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the balcony is breathtaking. One morning, we saw a small deer from the window. After a busy day, a soak in the hot tub with a view of the mountains is just what you need.
Stayed 1 night in Aug 2025

10/10 Excellent

Aline Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!!
Stayed 3 nights in Aug 2025

8/10 Good

Srikant

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Stayed 5 nights in Aug 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Perfect location for our stay in Banff. Easy to catch the bus and we definitely enjoyed the hot pools!
Stayed 3 nights in Aug 2025

10/10 Excellent

Nisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2025

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The hot pools and sauna are wonderful after hiking. The bed was comfortable. The patio was lovely. The only issues are space and door. The corner room needed extra tables or counters to put stuff on. There was not enough places to put stuff. Also the door did not fit well in the door jam. Light from the hallway came in all around the door making it hard to get a dark room. Also the dead bolt lock did not go in the whole way.
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025