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Otter Hotel

4.0 star property

Photo gallery for Otter Hotel

Rooftop pool
Creator video - submitted by yakeandmarie
Mountain View King Suite
Breakfast and dinner served
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$663
includes taxes & fees
29 May - 30 May

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪8 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(43 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(13 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

9.0 out of 10
Wonderful
(18 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Accessible Room, King

Superior Accessible Room, King

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Banff

At Otter Hotel you'll be within just a 15-minute stroll of Victoria Glacier and Surprise Corner. Highlights at this hotel include 2 hot tubs, a restaurant and free self-parking. .The restaurant, Good Folk, is open for breakfast and dinner. Added amenities include free Wi-Fi in public areas and a gym. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Within a 30-minute walk of this 4-property class Uptown District hotel, attractions include Banff Lake Louise Tourism Bureau and Banff National Park Information Centre.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 8 min walk - 0.7 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff National Park Information Centre - 18 min walk - 1.6 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Shoku Izakaya - ‬20 min walk

About this property

Otter Hotel

There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness centre. Otter Hotel also features multilingual staff, a fireplace in the lobby, and a lift. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with a safe and a hairdryer. Cable televisions are provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers. Housekeeping is provided on a daily basis.

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  • Pet-friendly
  • Parking included
  • Free Wi-Fi
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The price is AU$686
includes taxes & fees
31 May - 1 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel

Otter Hotel Banff

Otter Hotel Hotel Banff

Frequently asked questions

Is parking available at Otter Hotel?

Yep, Otter Hotel has a free self car park.

How much does it cost to stay at Otter Hotel?

As of 28 May 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on 29 May 2026 start from AU$663, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Otter Hotel?

No, Otter Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Otter Hotel?

Yep, you can grab a meal at Otter Hotel's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Otter Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Otter Hotel?

Cats and dogs are welcome at Otter Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1477 out of 1868 reviews
Rating 8 - Good. 249 out of 1868 reviews
Rating 6 - Okay. 98 out of 1868 reviews
Rating 4 - Poor. 26 out of 1868 reviews
Rating 2 - Terrible. 18 out of 1868 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Shahriar, Toronto

Stayed 4 nights in Feb 2026

4/10 Poor

Adrian

Stayed 8 nights in Feb 2026

10/10 Excellent

Lucy

Stayed 1 night in Feb 2026

10/10 Excellent

Marthinus Daneel

Liked: Cleanliness, amenities, property conditions & facilities
Well designed and comfortable room. Friendly service and good location.
Stayed 1 night in Feb 2026

10/10 Excellent

Caleb

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was great! The views were excellent and the hot tubs/Sauna hit the spot after a full day on the slopes
Stayed 3 nights in Feb 2026

10/10 Excellent

Olena

Stayed 1 night in Feb 2026

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, property conditions & facilities
This is one of the best hotels in Banff! With amazing views from the room and amenities like the hot pools, we loved our stay here. The room was very comfortable and had everything we needed. The staff at the hotel was so welcoming and I love the coffee and tea they provided for our room. The pour over coffee set up was great!
Stayed 1 night in Feb 2026

10/10 Excellent

shahil

Stayed 1 night in Feb 2026

10/10 Excellent

Ashley Dyan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect!
Stayed 3 nights in Dec 2025

10/10 Excellent

Sifa

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved my stay at the otter hotel, the amenities, clean room and food at the restaurant downstairs were amazing. The only thing I would stay is that the restaurant service was very slow. Otherwise, the hotel itself is wonderful!
Stayed 3 nights in Feb 2026

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good service, nice stay overall
Stayed 4 nights in Feb 2026

10/10 Excellent

Kamal Preet

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing. We had a pleasant time.
Stayed 2 nights in Feb 2026

6/10 Okay

Arik

Stayed 2 nights in Feb 2026

10/10 Excellent

nolyn

Stayed 2 nights in Feb 2026

10/10 Excellent

Erica

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, excellent restaurant, helpful staff.
Stayed 4 nights in Feb 2026

10/10 Excellent

Leanne

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2026

10/10 Excellent

Maria

Stayed 2 nights in Feb 2026

8/10 Good

Ashley

Stayed 2 nights in Feb 2026

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities
I enjoyed the restaurant at the hotel
Stayed 1 night in Feb 2026

2/10 Terrible

Kanav

Not
Stayed 1 night in Feb 2026

10/10 Excellent

Aleena

Liked: Cleanliness, staff & service, amenities
Clean, beautiful hotel
Stayed 1 night in Feb 2026

8/10 Good

Robyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was quiet, spacious and exceptionally clean. The TV was large and there was ample storage for suitcases and belongings. The beds were medium firm, so a bit on the softer side if you prefer firm. We loved the balcony and dog friendly space. The shower was fantastic with a rainfall showerhead and an adjustable one, and I really liked the local Rocky Mountain soap and shampoo available. You could also adjust the temperature which is appreciated. We enjoyed the hot tub area and outdoor fireplaces, as well as the personalized coffee/tea/creamer/sugar options upon check in. The staff were friendly and helpful too. Unfortunately, the pet fee is $30/night. Although this seems to be standard, it is excessive, considering we did not have our room cleaned each day. On top of that, the wheelchair accessible rooms are an additional $40/night. So although I am an ambulatory wheelchair user, I do prefer an accessible room. However, the combined pet fee plus accessible fee ended up being too expensive for us. Although we appreciated the accessible parking stall, I am not sure if there is more than one. Finally, the single elevator from the parking garage is cumbersome as there can be a long wait. Overall, our stay was lovely, and the Otter is a beautiful hotel.
Stayed 2 nights in Feb 2026

10/10 Excellent

tessa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
clean and spacious room, friendly staff, lovely facilities.
Stayed 4 nights in Feb 2026

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern room, friendly staff, awesome amenities
Stayed 1 night in Feb 2026

10/10 Excellent

Willie

Stayed 1 night in Feb 2026