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Otter Hotel

Photo gallery for Otter Hotel

Rooftop pool
Creator video - submitted by yakeandmarie
Lobby sitting area
Breakfast and dinner served
Rooftop pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is AU$422
includes taxes & fees
14 May - 15 May

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Place, Banff National Park Information Centre
    ‪18 min walk‬

Room options

About the area

Banff

At Otter Hotel you'll be within just a 15-minute stroll of Victoria Glacier and Surprise Corner. Highlights at this hotel include 2 hot tubs, a restaurant and free self-parking. .The restaurant, Good Folk, is open for breakfast and dinner. Added amenities include free Wi-Fi in public areas and a gym. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Within a 30-minute walk of this 4-property class Uptown District hotel, attractions include Banff Lake Louise Tourism Bureau and Banff National Park Information Centre.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 8 min walk - 0.7 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff National Park Information Centre - 18 min walk - 1.6 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Shoku Izakaya - ‬20 min walk

About this property

Otter Hotel

There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness centre. Otter Hotel also features multilingual staff, a fireplace in the lobby, and a lift. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with a safe and a hairdryer. Cable televisions are provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers. Housekeeping is provided on a daily basis.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is parking available at Otter Hotel?

Yep, Otter Hotel has a free self car park.

How much does it cost to stay at Otter Hotel?

As of 10 May 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on 14 May 2026 start from AU$422, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Otter Hotel?

No, Otter Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Otter Hotel?

Yep, you can grab a meal at Otter Hotel's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Otter Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Otter Hotel?

Cats and dogs are welcome at Otter Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1422 out of 1792 reviews
Rating 8 - Good. 236 out of 1792 reviews
Rating 6 - Okay. 93 out of 1792 reviews
Rating 4 - Poor. 24 out of 1792 reviews
Rating 2 - Terrible. 17 out of 1792 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Catherine

Stayed 1 night in Feb 2026

8/10 Good

Neelam

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Otter hotel is a beautiful hotel located at the beginning of the Banff strip. The hotel itself is clean, cozy and awesome. However, the staff were unfriendly and lost. The employees working the front desk seem lost and unable to help. We were given a voucher for the restaurant and went to use it before we checked out. When we talked to the worker at the front desk, she said we can use it and they will charge the room. We asked if we can use it after check out and she said yes. Then, when it came time to pay at the restaurant, the manager at the restaurant said they cannot charge the room since we were checked out. We paid the bill and went back to the front desk for proof that we paid and to get refunded. The worker said “oh sorry I accidentally checked you out but we will figure it out on our end.” We said “will there be a refund?” and she said they will figure it out. Then another person from my party said how frustrating it was that there was miscommunication, as they were already unfriendly to begin with. At this point, another receptionist came to take over the situation saying it wasn’t their fault and that it’s the restaurant’s fault. This came across as unprofessional. Additionally, it doesn’t matter who’s fault it was, we just wanted to correct the situation. He then went and argued with the manager of the restaurant. It is not about the money, but the principal of the situation. All members of the hotel should be passing around the same messaging.
Stayed 1 night in Feb 2026

10/10 Excellent

Dilnoor

Stayed 1 night in Feb 2026

10/10 Excellent

Jeffrey

Stayed 2 nights in Feb 2026

10/10 Excellent

Peter

Stayed 1 night in Feb 2026

8/10 Good

alireza

Stayed 4 nights in Feb 2026

10/10 Excellent

Crystalia

Liked: Cleanliness, staff & service, amenities
Great amenities. Rooms are generously sized.
Stayed 6 nights in Jan 2026

10/10 Excellent

Amrit

Liked: Cleanliness, amenities, property conditions & facilities
Good service and good hotel.
Stayed 5 nights in Dec 2025

10/10 Excellent

Khushdeep

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room quick check in and awesome view. it has everything you looking for.
view from room
Stayed 1 night in Feb 2026

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice outdoor hot tubs, steam room and sauna.
Stayed 1 night in Jan 2026

10/10 Excellent

Elijah

Travelled with partner
Liked: Cleanliness, amenities
The staff were so friendly! Very clean hotel, the pools are absolutely amazing!
Stayed 2 nights in Feb 2026

10/10 Excellent

Shahzeen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the moment we arrived, everything felt thoughtfully designed for comfort, relaxation, and style. The hotel has a modern yet cozy mountain vibe that fits Banff perfectly. One of the highlights of our stay was the hot pool and sauna—a true luxury after a long day of exploring. Clean, well-maintained, and incredibly relaxing, it made our experience feel elevated and special. The rooms were immaculate, comfortable, and beautifully designed, with high-quality finishes and extremely comfortable beds. The staff was friendly, attentive, and genuinely welcoming, always happy to help with recommendations or anything we needed. The location is ideal—close to downtown Banff, restaurants, and attractions—yet still peaceful and quiet. Overall, The Otter Hotel exceeded expectations in every way. I highly recommend it to anyone visiting Banff and would absolutely stay here again.
Stayed 2 nights in Feb 2026

10/10 Excellent

Debbie L

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful clean, spotless room - very welcoming !! With All the amenities that we wanted ! Loved the bed and pillows! The staff were absolutely excellent ! I will say Josh at the Front Desk was so friendly and accommodating, helped us with picking out the complimentary teas from Jolene’s and then later dropped off a lovely Chocolate birthday treat with a card for my Birthday !!I I didn’t know the names of the other two ladies (but they were also helpful). Totally enjoyed up on the rooftop with the hot tubs and the sitting areas with individual fire pits !! Overall a great Birthday Getaway and we will be back !! ❤️👍🎉🥂
Stayed 1 night in Feb 2026

8/10 Good

David

Stayed 3 nights in Jan 2026

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
The staff were incredibly welcoming and knowledgeable, far exceeding our expectations. The hot pools and fireplace areas were fantastic, and the breakfast at the restaurant was delicious. A truly wonderful experience!
Stayed 1 night in Feb 2026

10/10 Excellent

gursharn

Stayed 1 night in Jan 2026

10/10 Excellent

Dmitri

Liked: Cleanliness, amenities, property conditions & facilities
Yes , great place
Stayed 2 nights in Jan 2026

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very courteous and helpful. Like the location. Large bldg with some walkng around to get to our room.
Stayed 1 night in Feb 2026

6/10 Okay

Vu

Stayed 2 nights in Feb 2026

10/10 Excellent

Stanley Chi Tat

Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
This is a fantastic hotel with great amenities. The rooftop hot tub was great, beds were comfortable, and the coffee was also delicious. Would recommend staying here.
Stayed 1 night in Jan 2026

10/10 Excellent

Cherrie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything is perfect in this hotel but only one comment that doesn’t impress me… the housekeeper forgot to refill the body wash on our bathroom. Almost empty when we stayed
Stayed 1 night in Jan 2026

10/10 Excellent

ZACH

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, amazing hot tub views, great food and location.
Stayed 2 nights in Jan 2026

6/10 Okay

Lori

Stayed 2 nights in Dec 2025

10/10 Excellent

Cole

Liked: Cleanliness, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Jan 2026