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Otter Hotel

4.0 star property
Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity

Photo gallery for Otter Hotel

Rooftop pool
Rooftop pool
Lobby sitting area
Mountain View King Suite
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym
The current price is AU$266
includes taxes & fees
12 Nov - 13 Nov

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Place, Tunnel Mountain
    ‪7 min drive‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.2 out of 10
Wonderful
(24 reviews)

Highlights

Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
Electric kettle
Air-conditioning
Bathrobes
Hair dryer
Private bathroom
Rainfall showerhead
Refrigerator
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
Balcony
Air-conditioning
Bathrobes
Hair dryer
Private bathroom
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
Balcony
Air-conditioning
Bathrobes
Hair dryer
Private bathroom
Rainfall showerhead
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
Balcony
Air-conditioning
Bathrobes
Hair dryer
Private bathroom
Rainfall showerhead
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
Balcony
Air-conditioning
Bathrobes
Hair dryer
Private bathroom
Rainfall showerhead
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
Balcony
Air-conditioning
Bathrobes
Hair dryer
Private bathroom
Rainfall showerhead
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Hairdryer
Private bathroom
Balcony
Air-conditioning
Bathrobes
Hair dryer
Private bathroom
Rainfall showerhead
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Banff

At Otter Hotel you'll be within just a 15-minute stroll of Victoria Glacier and Surprise Corner. Highlights at this hotel include 2 hot tubs, a restaurant and free self-parking. .The restaurant, Good Folk, is open for breakfast and dinner. Added amenities include free Wi-Fi in public areas and a gym. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Within a 30-minute walk of this 4-property class Uptown District hotel, attractions include Banff Lake Louise Tourism Bureau and Banff National Park Information Centre.

What's nearby

  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km
  • Tunnel Mountain - 7 min drive - 1.4 km
  • Fairmont Banff Springs Bowling Centre - 7 min drive - 3.1 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness centre. Otter Hotel also features multilingual staff, a fireplace in the lobby, and a lift. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with a safe and coffee/tea makers. Cable televisions are provided.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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The price is AU$327
includes taxes & fees
11 Nov - 12 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is parking available at Otter Hotel?

Yep, Otter Hotel has a free self car park.

How much does it cost to stay at Otter Hotel?

As of 7 Nov 2025, prices found for a 1-night stay for 2 adults at Otter Hotel on 12 Nov 2025 start from AU$266.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Otter Hotel a romantic place to stay?

A bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Otter Hotel.

Is there a free airport shuttle available at Otter Hotel?

No, Otter Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Otter Hotel?

Yep, you can grab a meal at Otter Hotel's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Otter Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Otter Hotel?

Cats and dogs are welcome at Otter Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Reviews

Otter Hotel Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 823 out of 1042 reviews
Rating 8 - Good. 144 out of 1042 reviews
Rating 6 - Okay. 52 out of 1042 reviews
Rating 4 - Poor. 12 out of 1042 reviews
Rating 2 - Terrible. 11 out of 1042 reviews

Reviews

10/10 Excellent

JENNY SHINYOUNG, IRVINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Lijun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very new hotel and I think it opened in September 2024. Thus the hotel is at the end of Banff. The restaurant is very good for breakfast and dinner. The staff members are very friendly and helpful.
Stayed 4 nights in Jul 2025

10/10 Excellent

Pouyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Aug 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Air conditioner noisy and no ability to adjust flow.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay while in Banff!
Stayed 1 night in Apr 2025

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is A+
Stayed 3 nights in Aug 2025

8/10 Good

Niravkumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff and service were great. I just don’t like the wait time for the elevator and no Microwave and refrigerator in room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Shrikant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Friendly staff.
Stayed 5 nights in Aug 2025

4/10 Poor

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Would not recommend. The doors to the rooms are really thin and there’s a large gap between the door and the frame so all the noise and light from the hallway comes in. Also given how expensive this hotel is, you would think they would have central AC. The AC unit is built in right next to the bed so it’s very loud and blows directly in your face but if you don’t turn it on the room gets too hot. It’s clean and staff are nice the hot pools and sauna are basically what you’re paying for but not worth it in my opinion. At nearly a $1000 a night breakfast should be included or at least a discount at the restaurant in the hotel. Did not sleep well at all I don’t think this hotel is worth the money.
Stayed 2 nights in Aug 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the outdoor pool area and view of the mountains from our room. Location is a bit outside of the city center, however.
Stayed 3 nights in Jul 2025

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay here was great! The room was clean and really nice. The customizable tea & coffee prep package that was delivered right into our room was lovely. The heated salt water pool was very relaxing and had a great view. There was a staff member, I believe his name was Freddy, was so helpful and welcoming. He helped us plan out some activities to do around town, guided us through local transportation and even booked us a tour of Lake Louise & Moraine. The restaurant in the hotel, Good Folk, was incredible. Highly recommend the ribeye steak meal if you can splurge, it was delicious and the service was amazing. Not to mention the covered structured parking was convenient and nice.
view from inside the room to the balcony
view from the balcony
dining at Good Folk, at the hotel
ribeye steak meal from Good Folk, at the hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Linh T

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property
Stayed 2 nights in Jul 2025

6/10 Okay

Shangeeta

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Not worth the price at all.
Stayed 3 nights in Jul 2025

10/10 Excellent

Pavan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect place

Awesome experience
Stayed 1 night in Aug 2025

10/10 Excellent

Hongmei

Liked: Cleanliness, staff & service, property conditions & facilities
G o o d
Stayed 3 nights in Aug 2025

10/10 Excellent

Madhuri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. If I return to Banff, will definitely stay at Otter again. If you have a lot of luggage, space in the room is a bit tight, but not a deal breaker still. Overall had a great experience.
Stayed 4 nights in Jul 2025

8/10 Good

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Civic Holiday weekend excursion to Banff brought us to this hotel. Overall good but as vegetarians, there were zero options for us. With the hotel just at the entry of Banff Ave, it was a task looking for viable options. But overall, we enjoyed our trip!
Stayed 3 nights in Aug 2025

10/10 Excellent

Brent, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility and helpful staff!
Stayed 1 night in Aug 2025

8/10 Good

Jasmeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Hoi Yu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hot tub and their room.
Stayed 1 night in Jul 2025

10/10 Excellent

SATHISH

Stayed 2 nights in Aug 2025

10/10 Excellent

Allison

Travelled with partner
Liked: Amenities
Great stay at the Otter Hotel-loved the hot pools on the rooftop, views of the mountains-a perfect place to enjoy your morning pour over coffee! Don't miss dinner at the Good Folk-amazing food
Stayed 1 night in Jul 2025