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Bahia Principe Luxury Akumal - All Inclusive

Luxury property on the beach, with 3 outdoor pools

VIP Access

Where to?

Dates

September 2025

October 2025

8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar

7 restaurants, breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Bar
Breakfast included
All-inclusive
Room service

Explore the area

Carretera Chetumal - Cancún, Km 250, Akumal, QROO, 77760

Dolphinaris Tulum
‪6 min walk‬
Riviera Maya Golf Club
‪18 min walk‬
Akumal Beach
‪6 min drive‬
Tulum Intl. Airport (TQO)
‪78 min drive‬

Room options

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

Very good

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Ocean view
Sleeps 4
1 King Bed

Suite, 2 Bedrooms

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Separate bedroom

31 sq m
2 bedrooms
Sleeps 5
1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Separate bedroom

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite, 2 Bedrooms

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Separate bedroom

31 sq m
2 bedrooms
Sleeps 5
1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Separate bedroom

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Separate bedroom

35 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Premium)

Very good

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Separate bedroom

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Separate bedroom

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Separate bedroom

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Room (Deluxe-Adults Only)

Good

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

36 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

46 sq m
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior)

Very good

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony

Individually furnished

Private plunge pool

Air conditioning

Dining table

Ceiling fan

Blackout curtains

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony

Individually furnished

Private plunge pool

Air conditioning

Dining table

Ceiling fan

Blackout curtains

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony

Individually furnished

Private plunge pool

Air conditioning

Dining table

Ceiling fan

Blackout curtains

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony

Individually furnished

Private plunge pool

Air conditioning

Dining table

Ceiling fan

Blackout curtains

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony

Individually furnished

Private plunge pool

Air conditioning

Dining table

Ceiling fan

Blackout curtains

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Deluxe Swim Up)

Exceptional

Highlights

Furnished balcony

Individually furnished

Private plunge pool

Air conditioning

Dining table

Ceiling fan

Blackout curtains

36 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite, 2 Bedrooms

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Separate bedroom

31 sq m
2 bedrooms
Sleeps 5
1 King Bed

Suite, 2 Bedrooms

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Separate bedroom

31 sq m
2 bedrooms
Sleeps 5
1 King Bed

Suite, 2 Bedrooms

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Separate bedroom

31 sq m
2 bedrooms
Sleeps 5
1 King Bed

Junior Suite, Oceanfront

Exceptional

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

46 sq m
Partial ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior)

Good

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

Very good

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Ocean view
Sleeps 4
1 King Bed

Junior Room (Deluxe-Adults Only)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

36 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Ocean view
Sleeps 4
1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Ocean view
Sleeps 4
1 King Bed

Junior Suite (Superior)

Very good

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe)

Wonderful

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

46 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe-Adults Only)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

46 sq m
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe-Adults Only)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Partial ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Room (Deluxe)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

36 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe)

Highlights

Furnished balcony

Individually furnished

Air conditioning

Dining table

Ceiling fan

Blackout curtains

Sofa bed - single

46 sq m
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

About the area

Akumal

A luxury stay in Akumal awaits you at Bahia Principe Luxury Akumal - All Inclusive. Within a 20-minute stroll, you'll find Riviera Maya Golf Club and Aktun Chen. Highlights at this all-inclusive property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Bahia Spa can include beachside massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Riviera, serves international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find umbrellas, and enjoy the 5 outdoor tennis courts and golf course. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4.5-property class Akumal property include Xel-Há Park and Akumal Beach.

What's nearby

Dolphinaris Tulum - 6 min walk - 0.6 km
Riviera Maya Golf Club - 18 min walk - 1.5 km
Aktun Chen - 18 min walk - 1.5 km
Akumal Beach - 6 min drive - 6.7 km
Half Moon Bay - 10 min drive - 8.5 km

Getting around

Tulum Intl. Airport (TQO) - 68 min drive

Restaurants

‪Bahia Principe Grand Coba - ‬8 min walk
‪Lobby Pub - ‬6 min walk
‪Katok - ‬7 min walk
‪Restaurante Yucatan - ‬15 min walk
‪Le Gourmet Restaurant - ‬8 min walk

About this property

Bahia Principe Luxury Akumal - All Inclusive

Luxury property on the beach, with 3 outdoor pools

Bahia Principe Luxury Akumal - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Summer fun is a breeze at Bahia Principe Luxury Akumal - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This 4.5-star Akumal property is smoke free.

758 guestrooms or units

3 levels

7 dining venues

2 bars on the beach

3 bars by the pool

8 bars or lounges

Buffet breakfast (free)

Nightclub

Deli

Kid's club (free)

Childcare (free)

Supervised kids' activities (surcharge)

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (free)

Poolside lounge chairs

Charging station for electric cars

Conference space

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

On-site shopping

Bellhop

No smoking on site

Water dispenser

Swim-up bar

Bahia Principe Luxury Akumal - All Inclusive offers 758 accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. This individually furnished accommodation includes single sofa beds and dining tables. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Bahia Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Similar properties

3 outdoor pools, pool umbrellas, pool loungers

On private beach
Pool
Hot tub
Breakfast included

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
2 beach bars
3 poolside bars
7 restaurants
8 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Arlequin
Dolce Vita
Frutos del Mar
Riviera
Rodizio Los Corales

Things to do

27-hole golf course
3 outdoor pools
5 outdoor tennis courts
Arcade/game room
Basketball
Beach volleyball
Bicycle tours
Billiards/pool table
Children's pool
Free bicycle rentals
Free children's club
Full-service spa
Gym
Kayaking
Nightclub
Playground
Sauna
Shopping
Snorkelling
Steam room
Waterslide

Family friendly

3 outdoor pools
Arcade/game room
Children's pool
Dining table
Free babysitting
Free children's club
In-room sofa bed
Laundry facilities
Playground
Snack bar/deli
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Conference space

Outdoors

Beach towels
Beach umbrellas
Free pool cabanas
Garden
In a nature reserve
On a private beach
On the bay
Pool loungers
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa treatment rooms
Steam room

Accessibility

No lift

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Single sofa bed

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Shampoo
Shower/bathtub combination
Slippers
Soap
Toilet paper
Towels provided

Entertainment

TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Free bottled water

Air conditioning (climate-controlled)
Ceiling fan
Desk
Desk chair
Individual furnishings
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 21 April 2025 to 30 November 2025 (completion date subject to change). The following areas are affected:

Selected guestrooms

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

Property is also known as

Akumal Grand Bahia

Akumal Grand Bahia Principe

All Inclusive Bahia

All Inclusive Bahia Principe

Bahia All Inclusive

Bahia Principe All Inclusive

Grand Bahia Principe Akumal

Bahia Principe Akumal Inclusi

Grand Bahia Principe All Inclusive

Luxury Bahia Principe Akumal All Inclusive

Luxury Bahia Principe All Inclusive

Luxury Bahia Principe Akumal

Bahia Principe Luxury Akumal

Luxury Bahia Principe Akumal All Inclusive

Bahia Principe Luxury Akumal All Inclusive

Bahia Principe Luxury Akumal - All Inclusive Akumal

Frequently asked questions

What is the cancellation policy at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Principe Luxury Akumal - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Luxury Akumal - All Inclusive?

Yep, Bahia Principe Luxury Akumal - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Luxury Akumal - All Inclusive?

The closest beach to Bahia Principe Luxury Akumal - All Inclusive is Akumal Beach (4.1 km).

Is there a spa on site at Bahia Principe Luxury Akumal - All Inclusive?

Yep, Bahia Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Bahia Principe Luxury Akumal - All Inclusive have a pool?

Yep, and guests love it! Bahia Principe Luxury Akumal - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

Does Bahia Principe Luxury Akumal - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Principe Luxury Akumal - All Inclusive features a private beach, 2 beach bars and 3 outdoor pools. All guestrooms come with Private jetted baths and 24-hour room service.

What makes Bahia Principe Luxury Akumal - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Luxury Akumal - All Inclusive.

Is Bahia Principe Luxury Akumal - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free babysitting, it's no surprise that Bahia Principe Luxury Akumal - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Bahia Principe Luxury Akumal - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Bahia Principe Luxury Akumal - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Luxury Akumal - All Inclusive?

No, Bahia Principe Luxury Akumal - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Bahia Principe Luxury Akumal - All Inclusive?

Relax with a coldie at the 2 beach bars, 3 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Bahia Principe Luxury Akumal - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Luxury Akumal - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Bahia Principe Luxury Akumal - All Inclusive?

Yep, Bahia Principe Luxury Akumal - All Inclusive has a 27-hole golf course.

Bahia Principe Luxury Akumal - All Inclusive Reviews

8.4

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

6/10 Okay

Rachel

Travelled with family

8 June 2025

Disliked: Property conditions & facilities

Was not my favorite hotel in Mexico. Property and rooms were dated and dingy. Did not meet criteria for luxury hotel

Stayed 7 nights in Feb 2025

8/10 Good

Luis

7 June 2025

Stayed 5 nights in Jun 2025

10/10 Excellent

Nathan

7 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Wonderful low key environment and exceptional customer service

Stayed 5 nights in May 2025

6/10 Okay

Tyler

Travelled with partner

4 June 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

This is our 4th and probably last time at this resort. Very unfortunate that most of Akumel was under construction. Overall our stay was good until the last day. Our airport transportation wasn’t picking us up until 10am. That allowed us to run down for a quick breakfast. When we returned to our room we COULD NOT GET IN. We were locked out of our room with the car picking us up in 30 mins. I tried to get help from 4 different people and no one would/could help us get in our room. We were at least half a mile from the front desk so my husband ran to the front to get a new key. The front desk didn’t offer to drive him back to the room, did not care about our situation. We weren't expecting anyone to go above and beyond, we just wanted minimum help and couldn't even get that. By the time we got in our room we were both dripping in sweat and not the start we wanted for our 12 hour travel day. Do better, you already have our money so why help I guess? The fact we were told "NO" multiple times when asking for help is inexcusable.

Stayed 6 nights in May 2025

10/10 Excellent

Michele

Travelled with family

1 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

All property is excellent. Enjoyed our stay. Only improvement suggestion is staff in Tequila restaurant reception could improve.

Stayed 4 nights in May 2025

10/10 Excellent

Eric John

31 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Bernabe was the best bartender. Always smiling and hard-working. Once the renovations are complete, this place will be fantastic.

Stayed 6 nights in May 2025

8/10 Good

Panikos Lina

31 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in May 2025

8/10 Good

Rayon Khalaf

31 May 2025

Stayed 6 nights in May 2025

6/10 Okay

Mandana

Travelled with family

27 May 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

My experience from May 2025. There’s nothing luxury about this place. Priced like a luxury hotel; The name is very deceiving. The place is old and beaten up. The food is not good. I was very disappointed. However, the front desk gentleman, named Jose, did everything he could to make our stay better. He got us a mattress topper because the mattress was horrible. We only stayed there because of his effort and kindness and the fact that we could NOT get our money back! I will not go back.

Stayed 5 nights in May 2025

2/10 Terrible

Jorge

Travelled with partner

27 May 2025

Liked: Amenities

Disliked: Cleanliness, property conditions & facilities

First the good, I think this hotel counts with the best All you can eat restaurant of all Mayan Riviera, food is excellent. Now the bad, the beach was ful, of algae, probably the season, here is what I think can be i proved, the Property is under construction, lots of buildings getting the swim up pool, trucks in and out constantly. The pool during this time of the year is a sauna, uncomfortably hot and even worse when it starts to cool down then they close the pool bar at 5 pm and the pool around 7 pm. Now the worse, my room was supposed to be a luxurious room with ocean view, roo. Looked dated. The wifi was a headache, I called a tech and the solution was to lift up my IP privacy protections, of course I set it back up the second the guy left the room, he was king though but that is NO solution. NOW The worst of the worst is I got scabies from lack of sanitary measures probably.So first thing I did when I got back was a dematologist visit, nooot happy at all!

Stayed 4 nights in May 2025

10/10 Excellent

Joseph

Travelled with partner

27 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

My husband and I enjoyed our stay so much ! The staff were excellent! I lost my purse at one point and they ensured it was located and returned to me:) The food at this all inclusive is top notch and the restaurant selection was also great ! The property was extremely well kept ! We will be booking again!

Stayed 5 nights in May 2025

4/10 Poor

Jacquline

Travelled with group

27 May 2025

The hotel says there’s 14 restaurants on the property. One place took us 10-15 minutes to get to via hotel shuttle. You have to make reservations early in order to get into at least one of the restaurants. This information was not given to us before booking or arriving to the Akumal hotel. Guest relations said were you have to book at least three weeks out before you are staying you’re staying at the hotel in order to get into certain restaurants as majority of them were already booked, and the only option would be buffet. The guest relations/manager on duty was upset and stated he was making a formal complaint on Expedia since they don’t inform customers of this policy The room wasn’t clean thoroughly and the tub was stopped up. We had to call for assistance multiple times even going to the lobby asking for help with no one coming up to the room for hours I will say the hotel did try to make it right by moving us to a better room which helped after several hours. Overall that first day was wasted, The hotel it is also very driven by phone use, If the Wi-Fi isn’t working right, then you may run into some issues. Some of the staff seemed bothered when asking for assistance

Stayed 3 nights in May 2025

2/10 Terrible

Wayne, Richmond

Travelled with family and small children

25 May 2025

Disliked: Staff & service, amenities, property conditions & facilities

Beware if you are booking this vs. the other resorts nearby for the dinner restaurant reservations as you will be lucky if you get a 9:30pm reservation if any, they can also cancel your reservation anytime and not provide any compensation. The group of Bahia Principe resorts here had 3 fires in 8 years which is concerning. All other guests affected at other resorts were upgraded to new rooms at Akumal and allowed to eat at the Akumal buffet for all meals which caused 30 minute to 1 hour lineups for meals as basically guests from 2 resorts were sharing the same facilities. Guest services including managers will do absolutely nothing. Better to buy at a lower priced resort and save your money as this was not a luxury or 5 star resort experience.

Stayed 4 nights in May 2025

2/10 Terrible

Shannonn Rachel

Travelled with partner

22 May 2025

Disliked: Amenities, property conditions & facilities

Been to this properly multiple times loved it this time nothing but problems and horrible half of it is under construction, which we were not made aware of half the staff. The food is subpar. You have to wait so long for trolley getting anything delivered to your room that’s just nonexistent, so disappointed this

Stayed 10 nights in May 2025

8/10 Good

Heather M, Bolingbrook

Travelled with partner

21 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our five-night stay at Bahia Principe Luxury Akumal in May 2025 provided a welcome opportunity for relaxation. The online check-in process, completed ten days prior, streamlined our arrival at the resort. We were greeted with refreshing champagne and a cold towel, and our requested Junior Suite Ocean View Superior in Villa 66 (first floor, oceanfront, near the adults-only pool) was ready. The trolley ride to our room offered a glimpse of local wildlife, which was a nice touch. Our room was well-maintained by housekeeping, and the consistently stocked mini-bar was appreciated. Bringing our Roku allowed for easy TV viewing. One of the major advantages of this resort is access to the restaurants across all four Bahia properties. While this offers great variety, the dinner reservation system via the app was a point of frustration. Despite early attempts, many restaurants were fully booked, leaving us with later dining times and not our first option for dinner. However, we did enjoy our meals at Thali, Tequila, Maiko, La Gran Tortuga, and Frutos Del Mar. Tequila's buffet format was unexpected given the reservation requirement. The Coffee Shop was a daily highlight. Breakfast at the main buffet was satisfactory, contrasting with a less impressive experience at the adults-only Katok. Navigating the expansive resort was made easy by the frequent golf cart trolleys. The beach was a major draw! Overall, Bahia Principe Luxury Akumal offers a wide range of amenities and experiences!

Stayed 5 nights in May 2025

10/10 Excellent

Steven

21 May 2025

Stayed 4 nights in Apr 2025

2/10 Terrible

Kaitlyn Molly

Travelled with family

20 May 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Ended up with severe food poisoning. Could only eat bananas, water, had to purchase my own electrolites as I was severely ill. Room service wouldn't bring water, I had to call several times. I barely ate ANY food as I was so severely ill from the food, and they wouldn't even refund me, not even a cent!! The maid put my wet bathing suit on top of my hair straightener, ruining it! No refund there!! Power went out twice. Had to run to the lobby in the dark. Risk band key didn't work, had to yet again, run all the way to the lobby alone in the dark SICK. Meats (coldcuts) are left out in the heat for hours without ice or cooler, cream sauces etc. I have never been so sick in my entire life. I will NEVER BE BACK. They wouldn't even replace my hair straightener! Rat feces all over the stairs, I requested them to clean twice. Which re-appeared the following day. Fell on the dock that had NO warning signs of slippery (where I'm from we don't have algae, docks etc) fell back, hit my head and arm, cut my hand, blood everywhere. Luckily there was a lifeguard there to give me first aide!! Nightmare of a vacation!!!!!!

Stayed 5 nights in May 2025

6/10 Okay

Alfonso, CDMX

19 May 2025

Stayed 4 nights in May 2025

8/10 Good

shantell

19 May 2025

Stayed 6 nights in May 2025

10/10 Excellent

John

18 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in May 2025

10/10 Excellent

Nadia

Travelled with group

15 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property will be coming back again

Stayed 3 nights in Feb 2025

8/10 Good

Seilla

15 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in May 2025

10/10 Excellent

YAN

Travelled with family, Travelled with family and small children

14 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love the beach of Akumal. It's crystal clear and shallow water with many fishes. It's perfect for small children to enjoy. My 4 year old loves to swim with little fishes around him.

Stayed 7 nights in May 2025

10/10 Excellent

Panagiota

Travelled with partner

11 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean and the staff was absolutely amazing very friendly. The only problem was the rooms were outdated could use some work . I will definitely be back.

Stayed 7 nights in May 2025

10/10 Excellent

Krystian

9 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in May 2025

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