Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

5.0 star property
Elegant adults-only beach property with 4 outdoor pools

Photo gallery for Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

4 outdoor pools, pool loungers
Property video
Free minibar, in-room safe, desk, blackout curtains
LCD TV
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included

Explore the area

View map
Km 250 Carr Federal a Chetumal, Akumal, QROO, 77760
  • Place, Dolphinaris Tulum
    ‪5 min walk‬
  • Place, Riviera Maya Golf Club
    ‪10 min walk‬
  • Place, Aktun Chen
    ‪10 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪113 min drive‬

Room options

Suite Junior

  • Sleeps 2

Suite Junior

  • Sleeps 2

Suite Superior with Garden View

  • Sleeps 2

Suite Presidential

  • Sleeps 2

Suite Junior

  • Sleeps 3

Suite Superior

  • Sleeps 3

Suite Superior with Garden View

  • Sleeps 3

Suite Presidential

  • Sleeps 3

Superior Suite (Superior)

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Suite

8.4 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Junior Suite (Superior)

8.4 out of 10
Very good
(16 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Junior Suite

8.0 out of 10
Very good
(22 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

Junior Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

Superior Suite, 1 King Bed with Sofa bed (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed with Sofa bed (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Superior Suite, 1 King Bed with Sofa bed (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

7.4 out of 10
Good
(15 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 2 Single Beds

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite (Superior)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 2 Single Beds

Junior Suite (Superior)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Sofa bed
Ceiling fan
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

About the area

Akumal

A luxury stay in Akumal awaits you at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive. Within just a 15-minute stroll, you'll find Riviera Maya Golf Club and Aktun Chen. Highlights at this all-inclusive property include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing visit to Bahia Spa can include beachside massages and sports massages along with body wraps, body scrubs and mani/pedis. The buffet restaurant, Yal-ku, serves international cuisine and is open for breakfast, lunch and dinner. With 3 beach bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the nearby private beach where you'll find umbrellas, and enjoy the on-site golf course and nightclub. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 5-property class Akumal property include Akumal Beach and Xel-Há Park.

What's nearby

  • Dolphinaris Tulum - 5 min walk - 0.4 km
  • Riviera Maya Golf Club - 10 min walk - 0.9 km
  • Aktun Chen - 10 min walk - 0.9 km
  • Akumal Beach - 4 min drive - 6.0 km
  • Half Moon Bay - 8 min drive - 7.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 67 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬4 min walk
  • ‪Restaurante Yucatan - ‬14 min walk
  • ‪Maiko - ‬4 min drive
  • ‪The Truck - ‬11 min walk
  • ‪Cenote Snack Bar - ‬20 min walk

About this property

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Elegant adults-only beach property with 4 outdoor pools
Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Feel the sun on your face and the sand in your toes on the private white sand beach, located just 1 miles away. For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Summer fun is a breeze at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 4 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 beach bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a sauna and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Akumal property.

  • 420 guestrooms or units
  • 3 levels
  • 36 buildings
  • 4 dining venues
  • 3 bars on the beach
  • 4 bars or lounges
  • Conference rooms
  • Built in 2010
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive offers 420 accommodations with free minibar items and a safe. This accommodation is furnished with twin sofa beds. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Bahia Spa. Massages are available on the beach and in the spa. Other services include sports massages, facials and body wraps.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free beach shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 3 beach bars
  • 4 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alux
  • Maiko
  • Snack Bar El Cenote
  • Yal-ku

Things to do

  • 27-hole golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • In a nature reserve
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 36 buildings
  • Built in 2010
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Twin sofa bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times and massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Luxury Bahia Principe Sian Kaan Adults
Luxury Bahia Principe Sian Kaan Adults All Inclusive Akumal
Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
Luxury Bahia Principe Sian Kaan Adults All Inclusive
Bahia Principe Luxury Sian Ka'an
Bahia Principe Luxury Sian Ka'an All Inclusive
Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
Bahia Principe Luxury Sian Ka'an Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Yep, Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

The closest beach to Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive is Akumal Beach (4.1 km).

Is there a spa on site at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Yep, Bahia Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive have a pool?

Yep, and guests recommend it! Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive features 3 beach bars, 4 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive.

Is Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive family-friendly?

No, Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive is an adults-only property.

Does Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive serve breakfast?

Sure does, complimentary buffet brekkie is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Relax with a coldie at the 3 beach bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Yep, Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive has a 27-hole golf course.

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 580 out of 1002 reviews
Rating 8 - Good. 217 out of 1002 reviews
Rating 6 - Okay. 106 out of 1002 reviews
Rating 4 - Poor. 57 out of 1002 reviews
Rating 2 - Terrible. 42 out of 1002 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Todd Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun for the adults
Stayed 9 nights in Sep 2025

10/10 Excellent

Sara

Liked: Amenities, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Maribel Herrera

Stayed 3 nights in Sep 2025

6/10 Okay

Andrew

The staff fantastic
Stayed 4 nights in Sep 2025

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helping and kind
Stayed 5 nights in Sep 2025

10/10 Excellent

scarlett

Liked: Cleanliness, staff & service, property conditions & facilities
Great place loved the staff
Stayed 4 nights in Aug 2025

8/10 Good

Amanda

Stayed 6 nights in Aug 2025

10/10 Excellent

Harry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I loved everything about this place and I’m coming back twice a year
Stayed 3 nights in Aug 2025

10/10 Excellent

Kiheenia, Middletown

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We loved our experience at Bahía Príncipe Sian Kaan. The only things we would change would be to update the rooms, make the garden jacuzzis more private, and more variety of food on the room service menu. Other than that it was a beautiful experience. Roberto at the front desk was amazing so was the ladies at the spa.
Stayed 4 nights in Aug 2025

8/10 Good

sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Jul 2025

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Very quiet and relaxing.
Stayed 6 nights in Jul 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, relaxing stay. The staff was the best!
Stayed 8 nights in Jul 2025

10/10 Excellent

Maria Elena, Joliet

Travelled with group
Liked: Staff & service, amenities
Rooms a bit older but clean and nice. Service was great. Loved to be able to stay at one and play at 4
Stayed 7 nights in Jul 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been traveling to this area for over 20 years and this hotel is my new favorate hotel to stay at in the Cancun/Playa Del Carmen area. I truly enjoyed how relaxing the stay was. The staff is the best at this hotel, they are super kind and attentive and truly happy to help you and make your stay better. I do feel this hotel is great for adults of all ages but it's not a huge party hotel which I prefered.
Stayed 8 nights in Jul 2025

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Dr. Michelle, Staten Island

Travelled with partner
Liked: Cleanliness
The property was fine, but not what I was expecting. First, I booked this hotel for the garden suite based on the pics of a secluded garden hot tub and private lounging area. The pictures were not an accurate representation of the space AT ALL. There is no privacy or secluded area. The hot tub was very much in the open for all other guests or staff to see, so we never even the space. When we got to the room I called downstairs to ask why it looked nothing like the pictures and was told “we don’t control what pictures Expedia uses.” The room was ok. The bed wasn’t great, pillows were awful and towels were scratchy. The thermostat in the room never dropped below 22 C (71.6 F), no matter how low we set it. Most times the temp was between 22.5-23.5 C (72.5-74.3F). It legitimately took 10 minutes for the shower to come to temp. None of this was terrible, but it’s also not “luxury.” The service at the hotel was NOT what I’ve come to expect from travel in Mexico. I return to Mexico again and again for the genuine warmth and hospitality of the people. While several of the staff members were very nice, there was a general apathy and even curtness among many members, especially front desk. Several times I asked about amenities or logistics and was either given the wrong info or flat out told “I don’t know” with no attempt to find out. The property is beautiful, quiet, & safe. Pools are stunning. Food was fine. Overall it was fine but I won’t stay there again.
Stayed 5 nights in Jun 2025

8/10 Good

Sam

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Dining options
Stayed 7 nights in Jun 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great! Food good, room was good and recommended this place to friends and family.
Stayed 6 nights in May 2025

4/10 Poor

Marisa T

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Tyrell

Travelled with partner
The property is nice.. the rooms could be updated and cleaned a little better. For this to be a 5 star resort I was expecting the room to be a little cleaner.
Stayed 4 nights in Jun 2025

10/10 Excellent

Yandry

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 6 nights in Jun 2025

6/10 Okay

Randy, South Ozone Park

Travelled with partner
Liked: Cleanliness
I liked that we were able to visit the other three resorts under the Bahía name. Our stay was at Sian Ka’an which boasted an adults only but it was actually geared towards retired people. We spent most of our time at Akumal, better pools and swim up bar. The staff were lovely. However the food didn’t impress and the drinks were just ok. I had higher expectations for a Bahía resort but ultimately left disappointed.
Stayed 3 nights in Jun 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Massive
Stayed 4 nights in May 2025

10/10 Excellent

Jazmin Lorena Garcia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best service of my life best time of my life special shout out to deysi and Italia.
Stayed 8 nights in May 2025