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3.7 out of 5

"Did not like to have to pay extra for parking, pay extra for an « Eco fee » never told about, when there’s not even breakfast offered, unlike most hot ... " More

By a verified traveller on Fri 24 Jan 2020

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Hotel Description

Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre places you steps from Granville Street and within a short 5-minute stroll of St. Paul's Hospital. Highlights at this hotel include 2 restaurants, 2 bars/lounges, and free daily breakfast.

You can enjoy flat-screen TVs with digital channels, and all 118 rooms feature free WiFi, balconies, and coffee/tea makers. Refrigerators, microwaves, and room service make in-room dining convenient. Free local calls, safes, and hair dryers are also available.

The family restaurant, The Edge Social Grille, serves American cuisine and is open for breakfast, lunch, and dinner. 5500 square feet (511 square meters) of event facilities include a conference center, and other business amenities include a business center. Added amenities include free WiFi in public areas and a fitness center. Each morning free on-the-go breakfast is offered between 6:00 AM and 10:00 AM. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 3.5-star Downtown Vancouver hotel include Orpheum Theater and Robson Square.

Superior Room, 1 Queen Bed, Non Smoking, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$117* Per night/room 30 Apr. - 1 May

Suite, Multiple Beds, Non Smoking, Balcony (with Sofabed)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Room, 2 Double Beds, Non Smoking, Balcony

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre

Everyone (6) Family (1)
3 out of 5
Did not like to have to pay extra for parking, pay extra for an « Eco fee » never told about, when there’s not even breakfast offered, unlike most hotels in Canada. Dodgy location. Not good value for money overall.

Posted by on 24 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by General Manager

Dear Guest, We appreciate you taking the time to write to us. We regret to read that we did not meet your expectations during your visit. Like all hotels in downtown Vancouver we do charge for parking. We are however considered to be one of the cheaper options in the city. The city of Vancouver has made drastic improvement to Granville Street over the years and is progressing. We are commended by our guests for our location close to the cities, shopping, restaurants, attractions and public transit.We are sorry that you did not find our location convenient for your stay in Vancouver. Breakfast is not included in the guest room rate but we have a number of breakfast inclusive packages we can recommend. Guest satisfaction is of the utmost importance to us, thank you for taking the time to share your views. Best regards, Bill Thompson General Manager

4 out of 5

Posted by on 31 Dec. 2019

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Comment from Hotel Management

2 Jan. 2020 by general Manager

Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager

4 out of 5

Posted by on 22 Feb. 2019

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Comment from Hotel Management

1 Apr. 2019 by Best Western Plus Chateau Granville Hotel & Suites

Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager

4 out of 5

Posted by on 26 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by Best Western Plus Chateau Granville Hotel & Suites

Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. We look forward to welcoming you on your next visit to Vancouver. Best Regards, Andrew Brownrigg General Manager

1 out of 5

Posted by on 4 Jan. 2019

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Comment from Hotel Management

7 Jan. 2019 by Best Western Plus Chateau Granville Hotel & Suites

Dear Guest, We appreciate you taking the time to write to us. We regret to read that we did not meet your expectations during your stay with us but wish we had a few more details of what specifically you did not like when visiting us. Your business is very important to us and we value your feedback. By telling us what you liked and / or disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager

5 out of 5
After a 14 hour flight from Australia we were looking forward to a good nights sleep, and this hotel delivered a great nights sleep. The shower was hot, room service for dinner was fast, and the bed was so comfortable it was like sleeping on a cloud. All staff were friendly and helpful and breakfast in the attached restaurant The Edge was brilliant. Great location for exploring Vancouver. Highly recommended.

Posted by , from Sydney, Australia on 19 Jun. 2018

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Comment from Hotel Management

19 Jun. 2018 by Best Western Plus Chateau Granville Hotel & Suites

Dear Roz, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review. We are delighted to hear that you enjoyed your stay and thank you for sharing your kind comments about our comfortable beds, hot shower, friendly staff and our central location. We will also pass on your great feedback to the Restaurant manager and the team. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager

5 out of 5

Great location, and customer service

Cons: Hope there can be a kettle in the room. But they do have an expresso machine. Just not as convenient to boil water.
Location: Downtown location, close to all shopping districts and plenty of good restaurants and pubs nearby.
Really friendly and helpful staffs. Very convenient downtown location to shops and transportation.

Posted by , from Sydney on 11 Feb. 2018

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Comment from Hotel Management

15 Mar. 2018 by General Manager

Dear Guest, Thank you for your feedback regarding your stay at Best Western Plus Chateau Granville Hotel. We are delighted that you enjoyed your stay with us. We are commended for our proximity to the city’s attractions, restaurants and public transportation. It is great to hear that you found our location convenient for you to explore the city. Guest satisfaction is of the utmost importance to us, it is great to read that you found our team to be polite and helpful. We do have kettles in the hotel but it is on request. Please feel free to let us know when you make your reservation so we may have this available for you upon arrival. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver Best Regards Andrew Brownrigg General Manager

About the Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre

Location 1100 Granville St, Vancouver, BC V6Z2B6

Property Features

There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 5500 square feet (511 square meters) and includes a conference center. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre. For a fee, parking is available. This 3.5-star Vancouver hotel is smoke free.

  • 118 guestrooms or units
  • 15 levels
  • 2 dining venues
  • 2 bars or lounges
  • 5500 sq ft of conference space
  • 511 sq m of conference space
  • To-go breakfast (free)
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Vancouver International Airport (YVR) (12.8 km / 8 mi)
  • Train station: Vancouver Waterfront Station (1.3 km / 0.8 mi)
  • Metro station: Yaletown-Roundhouse Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre offers 118 accommodations with safes and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

The Edge Social Grille - This family restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.

The Sneeki Tiki - This theme restaurant specializes in Hawaiian cuisine. Guests can enjoy alfresco dining (weather permitting). Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: CAD 25 per accommodation, per night, plus a deposit of CAD 50 per day
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 3
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of SafeStay (AHLA - USA)
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per day
  • Resort fee: CAD 2.10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 27.34 per day
  • Pet deposit: CAD 50 per day
  • Pet fee: CAD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Chateau Granville
  • Best Western Granville
  • Best Western Plus Chateau
  • Best Western Plus Chateau Granville Hotel Vancouver
  • Best Western Plus Chateau Granville Vancouver
  • Best Western Plus Granville
  • Chateau Best Western Granville
  • Chateau Granville
  • Chateau Granville Best Western
  • Granville Best Western
  • Best Western Plus Chateau Granville Hotel
  • Best Western Plus Chateau Granville
  • Best Western Plus Chateau Granville Hotel Suites
  • Best Western Plus Chateau Granville Hotel Suites

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.