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The Grosvenor

3-star property
26 Cains Terrace, Timaru, 1800 796 370
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3.9 out of 5
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See all 253 Wotif Reviews

"Close to town centre for walking & shopping. The bathrooms could do with a little updating. " More

By a verified traveller on Wed 25 Nov 2020

Points Of Interest

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Hotel Description

At The Grosvenor, you'll be 0.9 km (0.6 mi) from Caroline Bay Beach and 6.3 km (3.9 mi) from DB Brewery. Highlights at this hotel include a casino, a restaurant, and free self parking.

Flat-screen TVs with digital channels are featured in all 49 rooms, and you can enjoy free WiFi, coffee/tea makers, and free local calls. Additionally, room service, safes, and irons/ironing boards are available.

The restaurant, TGB, is open for lunch and dinner. For a drink, you can stop by the hotel's own bar/lounge. 1787 square feet (166 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. Full breakfast is available on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:30 AM and 9:30 AM.

Sights within a 10-minute walk of this 3-star Timaru hotel include South Canterbury Museum and within 30 minutes you'll find Aigantighe Art Gallery.

Standard Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$89* Per night/room 31 Jan. - 1 Feb.

Queen Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Non Smoking (Single Room with 1 Single Bed)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

The Grosvenor ratings based on 253 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Grosvenor

Everyone (147) Couples (75) Business (1) Students (2) Family (18)
2 out of 5
I was disappointed in the service. Check in was amazing. Friendly and fast. No one was around at check out, including in the restraunt. We wanted to stay and have breakfast but no one was around. Very unprofessional. The bed had a dip in it. Very uncomfortable. My husband and i had sore back the next day. The decor had fresh paint and modern colours all though the building is outdated.

Posted by on 8 Jan. 2021

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2 out of 5
Room needed a good make over. Walls old with marks, bathroom door didn’t close properly. Bathroom very small and in need of new shower and basin.

Posted by on 5 Jan. 2021

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4 out of 5
Close to town centre for walking & shopping. The bathrooms could do with a little updating.

Posted by , from Leeston on 25 Nov. 2020

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Comment from Hotel Management

15 Dec. 2020 by TG

Hello, Thank you for your kind review. Regards, The Grosvenor

4 out of 5
I liked the historic nature and the location. The receptionist was really helpful and all staff were professional. I realise these heritage buildings are extremely expensive to upkeep but would love to see the Grosvenor restored to its original charm.

Posted by , from Auckland on 25 Nov. 2020

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Comment from Hotel Management

15 Dec. 2020 by TG

Hello, Thank you for your kind review. Regards, The Grosvenor

1 out of 5
the walls were so thin, we could hear the pwrson in rhe next room snoring. out our window wss the extraxtor fans gor i assume the kitchen which were going all night. spend a little more money and stay anywhere else. the breakfast food was over cooked. however the receptionist when we checked in was lovely.

Posted by , from Christchurch on 2 Nov. 2020

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Comment from Hotel Management

3 Nov. 2020 by The Grosvenor

Hello, We are sorry that your stay was not up to your expectations. We have passed your feed back onto management for assessment. Kind regards,

3 out of 5
Well situated and the staff were lovely but the bed was uncomfortable.

Posted by , from Auckland on 23 Sep. 2020

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Comment from Hotel Management

30 Sep. 2020 by c

Thank you for taking the time to give us feedback. Im glad you enjoyed your stay apart for the bed, as you probably notices we are in the process of an upgrade so hopefully next time you stay the bed will be more comfortable. Regards Chris

5 out of 5
We lovwd our room and had a great breakfat, staff were very friendly

Posted by , from Timaru on 18 Sep. 2020

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Comment from Hotel Management

20 Oct. 2020 by The Grosvenor

Hello, Thank you for your kind review. Kind regards, The Grosvenor

4 out of 5
Nice historical atmosphere. Bar was excellent. Restaurant food needs to be upgraded

Posted by on 17 Jun. 2020

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Comment from Hotel Management

26 Jun. 2020 by The Grosvenor

Hello, Thank you for your review. Kind regards

4 out of 5
Convenient for what I needed. Stayed there before and will do so again.

Posted by on 15 Jun. 2020

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Comment from Hotel Management

16 Jun. 2020 by c

Thank you so much for the feed back and staying with us, look forward to your next visit. Regards Chris

3 out of 5
Property felt run down, but did provide cheap accommodations in a central location

Posted by , from Auckland on 24 Mar. 2020

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About the The Grosvenor

Location 26 Cains Terrace, Timaru,

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available. Public spaces have free WiFi. Event space at this hotel measures 1787 square feet (166 square meters) and includes conference space. The business-friendly The Grosvenor also features a casino, laundry facilities, and dry cleaning/laundry services. Self parking is free. This 3-star Timaru hotel is smoke free.

  • 49 guestrooms or units
  • 3 conference rooms
  • 1787 sq ft of conference space
  • 166 sq m of conference space
  • Casino
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Timaru (TIU-Richard Pearse) (12.5 km / 7.8 mi)
  • Train station: Timaru Station (0.3 km / 0.2 mi)
  • Parking: Free self parking

Room Amenities

The Grosvenor offers 49 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Safe
  • Telephone
  • Iron and ironing board
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:30 AM to 9:30 AM.

TGB - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 13.00 and NZD 24.00 for adults, NZD 13.00 and NZD 24.00 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grosvenor Hotel Timaru
  • Grosvenor Timaru
  • The Grosvenor Hotel
  • The Grosvenor Timaru
  • The Grosvenor Hotel Timaru

National Rating

This Hotel property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.