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4.7 out of 5

"The upgrade we had on the room as there was a slight problem with the toilet in the first room the resturant was good and the lounge near the reciipti ... " More

By a verified traveller on Sun 23 Aug 2020

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Hotel Description

A luxury stay in the heart of Christchurch awaits you at Crowne Plaza Christchurch. You'll find Theatre Royal a few steps away and Canterbury Museum within a 15-minute stroll. Highlights at this hotel include 2 restaurants and in-room free WiFi.

All 204 rooms feature flat-screen TVs, coffee/tea makers, and safes. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. Phones, irons/ironing boards, and desks are also available.

The restaurant, Market Place Restaurant, serves Modern European cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own bar/lounge. 3122 square feet (290 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a fitness center, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of self parking.

With a stay at this 4.5-star Christchurch City Centre hotel, you'll be 1.6 km (1 mi) from Hagley Park and 3.4 km (2.1 mi) from Riccarton House.

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Christchurch ratings based on 91 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Christchurch

Everyone (59) Couples (24) Family (10)
5 out of 5
The upgrade we had on the room as there was a slight problem with the toilet in the first room the resturant was good and the lounge near the reciiption. Staff with good knowledge very helpful.

Posted by , from Aickland on 23 Aug. 2020

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Comment from Hotel Management

24 Aug. 2020 by Reservations

Thanks for staying with us Alan. We appreciate your feedback!

2 out of 5
Very disappointing, dirty room and bathroom. Didn’t meet standards expected. After first day the issues raised stilll hadn’t been addressed . We found there was a lot of areas within the hotel that needed attention - the lobby dirty and dusty, elevators dusty. A lot of staff didn’t seem to be able to keep up with customer demand on two occasions when we visited the restaurant for breakfast service, also I found dirty crockery, low and no food available, and dirty beverage area. I wouldn’t want to stay there again under the cleanliness issue that we accounted.

Posted by on 14 Aug. 2020

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5 out of 5

Posted by on 9 Aug. 2020

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Comment from Hotel Management

24 Aug. 2020 by Reservations

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The perfect location for a quick getaway... stunning, spotless rooms and excellent service. We’ll be back!

Posted by , from Christchurch on 5 Aug. 2020

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5 out of 5
The decor was smart and stylish, nice helpful staff at breakfast

Posted by , from Christchurch on 2 Aug. 2020

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5 out of 5

Posted by on 26 Jul. 2020

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3 out of 5
Great location. The hotel promotes spectacular views of the city on their website but the windows were so filthy you struggled to see anything.

Posted by on 25 Jul. 2020

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5 out of 5
Great CBD Hotel. We had dinner at the bar and the food was delicious

Posted by on 25 Jul. 2020

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5 out of 5
My stay was very enjoyable, no complaints, very happy.

Posted by , from Wellington on 20 Jul. 2020

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4 out of 5
Excellent service and helpful staff. Room was nice but not very comfortable.

Posted by on 19 Jul. 2020

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About the Crowne Plaza Christchurch

Location 764 Colombo Street, Christchurch, 8011

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3122 square feet (290 square meters) and includes conference space. A fitness center, a library, and tour/ticket assistance are also featured at the luxury Crowne Plaza Christchurch. Parking is available for a fee. A complete renovation of Crowne Plaza Christchurch was completed in July 2017. This 4.5-star Christchurch hotel is smoke free.

  • 1 building
  • 204 guestrooms or units
  • 17 levels
  • 2 dining venues
  • 3122 sq ft of conference space
  • 290 sq m of conference space
  • Built in 2017
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Christchurch Intl. Airport (CHC) (10.1 km / 6.3 mi)
  • Train station: Christchurch Railway Station (4.5 km / 2.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Christchurch offers 204 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Market Place Restaurant - This restaurant specializes in Modern European cuisine and serves breakfast and dinner. A children's menu is available.

Cafe 1851 - This café specializes in Modern European cuisine and serves breakfast, brunch, and lunch. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 33 for adults and NZD 15 for children (approximately)
  • Self parking fee: NZD 20 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Christchurch Hotel
  • Crowne Plaza Christchurch
  • Crowne Plaza Christchurch Hotel
  • Crowne Plaza Christchurch Christchurch
  • Crowne Plaza Christchurch Hotel Christchurch

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This Hotel property is rated 4 star plus.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.