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4.6 out of 5

"Ok. Can be noisy at night from adjoining rooms. Chaotic breakfast. " More

By a verified traveller on Sun 11 Feb 2024

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Hotel Description

A luxury stay in the heart of Christchurch awaits you at Crowne Plaza Christchurch, an IHG Hotel. Within steps you'll find Te Pae Christchurch Convention and Exhibition Centre and Isaac Theatre Royal. Highlights at this hotel include 2 restaurants and in-room free WiFi.

The restaurant, Market Place Restaurant, serves Modern European cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. 3122 square feet (290 square meters) of event facilities include meeting rooms and conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a gym, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Christchurch City Centre hotel include Hagley Park and Canterbury Museum.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$205* Per night/room 14 Apr. - 15 Apr.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible (Low Floor)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Low Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed (Living Area)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Christchurch, an IHG Hotel ratings based on 115 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Christchurch, an IHG Hotel

Everyone (70) Couples (30) Family (14)
3 out of 5
Ok. Can be noisy at night from adjoining rooms. Chaotic breakfast.

Posted by on 11 Feb. 2024

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Comment from Hotel Management

13 Feb. 2024 by Rajeev

Dear Stephen,Thank you for taking the time to tell us about your experience at Crowne Plaza Christchurch.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Christchurch.Sincerely,Rajeev Wijayawardena Operations Manager

1 out of 5
We had terrible experiences, we arrived around 8pm only to be told that they had no room for us and they transferred us to another property which a 3rd fared motel while we booed 4/5 stared hotel. They made zero effort to contact us prior to our arrival and offered no refund. it has ruined the start of our holiday. Totally would not recommend

Posted by on 3 Feb. 2024

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4 out of 5

Posted by on 8 Jan. 2024

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Comment from Hotel Management

29 Jan. 2024 by Rajeev

Dear Campbell,Thank you for taking the time to tell us about your experience at Crowne Plaza Christchurch.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Christchurch.Sincerely,Rajeev Wijayawardena Operations Manager

5 out of 5
Fantastic and very helpful staff and easy check in. Very quiet and spacious modern rooms with everything you need. The view outside our window of a car park and a pool of dirty water wasn’t the best but it didnt ruin our stay, just not the view we were hoping for. Easy walk to the riverside for a great meal. We will definitely be back!

Posted by on 1 Jan. 2024

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Comment from Hotel Management

7 Jan. 2024 by Rajeev

Dear Daniel,Thank you for taking the time to tell us about your experience at Crowne Plaza Christchurch.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Christchurch.Sincerely,Rajeev WijayawardenaOperations Manager

5 out of 5
N.a

Posted by on 19 Nov. 2023

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Comment from Hotel Management

29 Nov. 2023 by Rajeev

Dear Rhys,Thank you for taking the time to tell us about your experience at Crowne Plaza Christchurch.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Christchurch.Sincerely,Rajeev Wijayawardena Operations Manager

5 out of 5
Fantastic hotel - nice spacious room and great location

Posted by on 12 Nov. 2023

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Comment from Hotel Management

14 Dec. 2023 by Rajeev

Dear Julie,Thank you for taking the time to tell us about your experience at Crowne Plaza Christchurch.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Christchurch.Sincerely,Rajeev Wijayawardena Operations Manager

3 out of 5
To get to my roomni had to walk down what looked like back of house service lane with more than 15 dirty l8nen sacks and multiple food trays. Disgusting. Apparently no room service when the restaurant is open. Shabby parts to hotel. Chipped coffee cup.

Posted by on 4 Nov. 2023

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5 out of 5
staff so polite and rooms emaculate, very compfy beds and rooms nice and dark and quiet, excellent buffet breakfast if needed,so central to everything,highly recommend.

Posted by on 16 Oct. 2023

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5 out of 5
Beautifully clean, very comfortable beds, delicious breakfast

Posted by on 8 Oct. 2023

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5 out of 5
Everything was perfect, helpful Staff, easy access to everything

Posted by on 14 Sep. 2023

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About the Crowne Plaza Christchurch, an IHG Hotel

Location 764 Colombo Street, Christchurch, 8011

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3122 square feet (290 square meters) and includes conference space. A fitness center, a library, and tour/ticket assistance are also featured at the luxury Crowne Plaza Christchurch, an IHG Hotel. Parking is available for a fee. This 4.5-star Christchurch hotel is smoke free.

  • 1 building
  • 204 guestrooms or units
  • 17 levels
  • 2 dining venues
  • Meeting rooms
  • 3122 sq ft of conference space
  • 290 sq m of conference space
  • Built in 2017
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Christchurch Railway Station (5.9 km / 3.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Christchurch, an IHG Hotel offers 204 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Christchurch hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Market Place Restaurant - This restaurant specializes in Modern European cuisine and serves breakfast and dinner. A children's menu is available.

Cafe 1851 - This café specializes in Modern European cuisine and serves breakfast, brunch, and lunch. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and cash. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 36 for adults and NZD 18 for children
  • Self parking fee: NZD 25 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Christchurch Hotel
  • Crowne Plaza Christchurch
  • Crowne Plaza Christchurch
  • Crowne Plaza Christchurch, an IHG Hotel Hotel
  • Crowne Plaza Christchurch, an IHG Hotel Christchurch
  • Crowne Plaza Christchurch, an IHG Hotel Hotel Christchurch

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.