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Song Hotel Sydney

3.5-star property
5-11 Wentworth Avenue, Sydney, NSW 1800 796 370
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3.6 out of 5
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See all 739 Wotif Reviews

"the location was great across the road from station and park.the room servicing was hit and miss usually you would have to go back to receiption to ge ... " More

By a verified traveller on Mon 23 Mar 2020

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Hotel Description

Song Hotel Sydney puts you in the heart of Sydney, within just a 10-minute stroll of popular attractions like Hyde Park and Capitol Theatre. Highlights at this hotel include a restaurant, a bar/lounge, and a conference center.

Free WiFi, LCD TVs, and safes are featured in all 121 rooms.

The restaurant, Song Kitchen, serves French cuisine and is open for breakfast, lunch, and dinner. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Each morning cooked-to-order breakfast is served between 7 AM and 10 AM. There's also the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 3.5-star Sydney Central Business District hotel include Sydney Town Hall and Australian Museum.

Premium Family Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Triple Room with Shared Bathroom

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Single Room, Shared Bathroom

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Twin Room, Ensuite

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Song Hotel Sydney ratings based on 739 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Song Hotel Sydney

Everyone (557) Couples (82) Business (5) Students (11) Family (57) Other (2)
3 out of 5
the location was great across the road from station and park.the room servicing was hit and miss usually you would have to go back to receiption to get towels coffee and toilet paper because they were not replaced in servicing and there are no phones in the room to just call down to request such items

Posted by on 23 Mar. 2020

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Comment from Hotel Management

24 Mar. 2020 by Song Hotel Sydney

Dear Guest, Thanks for your time & feedback. Best Regards On behalf of Song Hotel Sydney Team

2 out of 5
Don't be fooled, rooms advertised doesn't look like the ones in the picture. We checked in on Friday 13 March and checked out 10 minutes later. We lost our money for the two nights, but at least we didn't have to stay there. we found another hotel. The room they gave us looked like a school hostel room and didn't even have a bathroom. At $175-00 per night you would at least expect a bathroom??? We have been travelling around the world for the past 20 years and have NEVER seen a hotel like this before. More suitable for backpackers, but it should be advertised accordingly

Posted by on 19 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Song Hotel Sydney

Dear Guest, We appreciate your feedback about your recent stay with Song Sydney. We are glad that you enjoyed our convenient location but very disappointed for not being able to meet your expectations. Please be advised that we have mix of shared bathroom rooms, standard en-suite rooms and premium rooms and, we provided this information (sharing bathroom) on our website and our entire authorized travel agents website to ensure our valuable guests have adequate information about us and our services. Kindly accept our sincere apologies for the confusion and any inconvenience caused to you. We do hope that you will provide us another opportunity for a better experience next time your travel plans bring you to Sydney. Best Regards On behalf of Song Hotel Sydney Team

4 out of 5

Posted by on 8 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Song Hotel Sydney

Dear Guest, Thank you for your time and feedback and thanks for choosing Song Hotel Sydney for your stay. We look forward to welcome you again. Best Regards On behalf of Song Hotel Sydney Team

3 out of 5
The fridge was unclean, it had other people’s Leftovers in it. The cutlery And cups were not cleaned, disgusting. Level 4 is in need of refurbishment.

Posted by on 2 Mar. 2020

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Comment from Hotel Management

2 Mar. 2020 by Song Hotel Sydney

Dear Guest, Thanks for your kinds words and the time you took to share them with us. It’s great to hear that you had a memorable stay with us and thank you for praising our services. We greatly appreciate your comments about cleanliness and Please rest assured we have addressed this with the team to ensure we improve on this. All the best and see you soon. Best Regards On behalf of Song Hotel Sydney Team

4 out of 5
the location, being central and also close to a train station, was very good.

Posted by , from Canberra on 22 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by Best Regards On behalf of Song Hotel Sydney Team

Dear Guest, Thank you for choosing Song Hotel Sydney and taking the time to give us your feedback about your stay. We are glad that you found our location convenient and delighted to note that you thoroughly enjoyed the location of our hotel. Our central location allows our guests to explore Sydney conveniently as it is close to public transport, must see attractions, shopping malls and eateries. Thank you again for sharing your experience and we hope to welcome you back some time soon.

4 out of 5
The check in process takes far to long. Normal check in is they get you name, look you up and give you a key. This place makes you go to a console to tap in all your personal information like date of birth, name, address, licence or passport number, email, phone etc. Too slow and too instrusive.

Posted by , from Central Coast NSW on 16 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Song Hotel Sydney

Dear Guest, Thank you for your time and feedback and thanks for choosing Song Hotel Sydney for your stay. Thank you for your feedback. We will let management know about your issues with our check in system. We look forward to welcome you again. Best Regards On behalf of Song Hotel Sydney Team

5 out of 5
The people were so nice and check in/out was so simple.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Song Hotel Sydney

Dear Guest, Thank you for posting a review and for choosing Song Sydney as your accommodation on your recent trip to Sydney. We are very pleased to hear that your experience was delightful and made you look forward to your future stay. We will pass on your feedback to the team and see you on your next visit. Best Regards On behalf Song Hotel Sydney Team

3 out of 5
Location is great. Rooms are clean and tidy. IKEA type of feel.

Posted by on 10 Feb. 2020

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Comment from Hotel Management

11 Feb. 2020 by Song Hotel Sydney

Dear Guest, Thank you for your time and feedback and thanks for choosing Song Hotel Sydney for your stay. We look forward to welcome you again. Best Regards On behalf of Song Hotel Sydney Team

4 out of 5

Posted by on 23 Jan. 2020

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Comment from Hotel Management

24 Jan. 2020 by Song Hotel Sydney

Dear Guest, Thank you for your time and feedback and thanks for choosing Song Hotel Sydney for your stay. We look forward to welcome you again. Best Regards On behalf of Song Hotel Sydney Team

4 out of 5
The room was exactly as expected. Small but comfortable. It was very quiet on the 8th floor. No traffic noise or sounds from other guests.

Posted by on 19 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Best Regards On behalf of Song Hotel Sydney Team

Dear Valued Guest, Thank you for sharing your feedback with us about your recent trip to Sydney. We are also pleased to know you found our rooms to be quiet and comfortable which ensured a good night’s sleep! We look forward to welcoming you back again soon.

About the Song Hotel Sydney

Location 5-11 Wentworth Avenue, Sydney, NSW 2000

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Tour/ticket assistance, a vending machine, and coffee/tea in a common area are also featured at Song Hotel Sydney. This 3.5-star Sydney hotel is smoke free.

  • 1 building
  • 121 guestrooms or units
  • 8 levels
  • Built in 1984
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (15.2 km / 9.4 mi)
  • Train station: Sydney Central Station (1 km / 0.6 mi)
  • Metro station: Museum Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Song Hotel Sydney offers 121 accommodations with safes. LCD televisions come with digital channels. This Sydney hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • LCD television
  • Digital channels
  • Housekeeping (daily)
  • Safe
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10 AM.

Song Kitchen - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards not accepted
  • UnionPay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 15 per person (approximately)
  • Nearby parking fee: AUD 25 per day
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • In-room safe fee: AUD 20 per stay
  • Crib (infant bed) fee: AUD 5.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Song Hotel
  • Y Hotel Hyde Park Sydney
  • Y Hyde Park
  • Y Hyde Park Sydney
  • Y Park Hotel
  • Song Sydney
  • Song Hotel Sydney Hotel
  • Song Hotel Sydney Sydney
  • Song Hotel Sydney Hotel Sydney

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.